Every car at Motorpoint undergoes a comprehensive pre-delivery inspection before going on sale to ensure they meet the Motorpoint Quality Standard. This includes everything from paintwork, the windscreen, lights, mirrors, tyres, the interior, MOT, servicing and all standard items. Our experts give each vehicle another thorough check before you drive away so you can feel completely confident in a Motorpoint car.

Motorpoint carries out an HPI Check on every vehicle before putting it on sale. That means our cars have no outstanding finance, have not been reported stolen and have never been written off. For more information see our guide to HPI checks.

All our cars have either the balance of the original manufacturer's warranty, or a complimentary three-month Motorpoint warranty if the manufacturer's warranty has expired.

Motorpoint cannot guarantee the validity of the manufacturer’s warranty. We will provide all available service documentation for the vehicle at the point of sale.

If the car is no longer covered by its original manufacturer’s warranty, you will receive a 3-month Motorpoint warranty from the point of purchase. Details of this warranty will be provided to you separately and may be sent by a third party. If you have any questions about the vehicle or its warranty, you can discuss these with our team before completing your purchase.

You have the option to purchase an extended warranty over a one, two or three-year period. The price includes all parts, labour and VAT. For further information, please read our Warranty and Insurance Product Terms & Conditions.

Motorpoint will provide all available service documentation for the vehicle at the point of sale. The car's service history may be recorded in a number of ways, including:

• Onboard computers (details stored in your car’s digital system)
• Service books (hard copy paper records)
• Service documents (other records, such as invoices and receipts)

If you have any questions about the vehicle or its service history, you can discuss these with a member of our team before completing your purchase.

All our vehicles are filled with fuel past the 'low fuel' indicator. All our stores are conveniently located near fuel stations if you need to top up your vehicle for a longer journey. Our team members will be happy to direct you to the nearest fuel station.

If you purchase an EV from us, we will charge it to 25% of the battery capacity. Please make sure to plan your journey home accordingly. Our team will be happy to point you to the nearest fast-charge point.

Either a three-pin domestic home charging cable will be supplied, or a wallbox-compatible Type 2 to Type 2 cable. Please ask our sales team which cable is included with the car you're interested in. Read our guide to charging an EV at home for more information.

All our cars are sold with the items supplied to us. Speak to a member of our sales team in-store, on online chat or over the phone on 01332 227227 to find out how many keys a specific vehicle will come with.

We don't provide a physical handbook unless one already comes with your vehicle. Most vehicle manufacturers provide a digital handbook which can be downloaded from their website and printed off if you'd like a hard copy. 

The following manufacturers provide a digital handbook – Audi, BMW, Citroen, Dacia, DS, Ford, Honda, Isuzu, Jaguar, Jeep, Kia, Land Rover, LEVC, Lexus, Maserati, Mazda, Mercedes, MG, Mini, Mitsubishi, Nissan, Peugeot, Polestar, Porsche, Renault, Seat, Skoda, Smart, Subaru, Suzuki, Tesla, Toyota, Vauxhall, Volvo, VW.

Motorpoint will provide all available service documentation for the vehicle at the point of sale. The vehicle’s service history may be recorded in a number of ways, including:

• Onboard computers (details stored in your car’s digital system)
• Service books (hard copy paper records)
• Service documents (other records, such as invoices and receipts)

Digital service histories are common on Audi, BMW, Dacia, Ford, Honda, Isuzu, Jaguar, Land Rover, Lexus, Maserati, Maxus, Mazda, Mercedes, MG, Mini, Polestar, Porsche, Renault, SEAT, Skoda, Smart, Subaru, Tesla and Volkswagen models. For Renault cars registered before 1 March 2021, the service book will be found in the back of the handbook.

A service book is the car's maintenance record, including stamps from garages to confirm work was carried out. A service history is simply proof that a service was carried out, such as an invoice. In other words, service history is recorded in a car's service book.

If your vehicle has a built-in sat-nav that uses an SD card, it will either be in the SD slot in your vehicle or with any additional vehicle items provided. We will replace the card if it is not supplied with the vehicle.

Either a three-pin domestic home charging cable will be supplied, or a wallbox-compatible Type 2 to Type 2 cable. Please ask our sales team which cable is included with the car you're interested in. Read our guide to charging an EV at home for more information.

You can find your locking wheel nut key in the glove box.

If your company is VAT registered and you purchase your new vehicle with VAT included, you will be able to claim 100% of the VAT back once you receive the VAT invoice for your purchase. You can find your VAT invoice through your MyMotorpoint account.

We do not currently offer delivery for vans or commercial vehicles – these need to be collected from us.

The online price for our vans does not include VAT. Most of our van prices are plus 20% VAT which is payable on the day or can be financed.

We offer test drives seven days a week on all our vehicles. Ask a member of our team to arrange one for you.

You’ll need to bring your photo card driving licence and a second proof of identity such as a debit card, credit card or passport. 

If you have a paper licence, we will need to see your passport as photo ID before we get you on the road.

As you'd expect, there is no cost – our test drives are completely free! Browse our cars and book a test drive today.

Test drives are only available if you're between the ages of 21 and 85, have had a maximum of 9 points on your licence in the past 3 years and have been driving for at least 1 year. You must also have had no disqualifications in the past 5 years.

Reserving a car means Motorpoint will hold it for you to inspect and test drive. It will not be available for anyone else to buy while you have reserved it. This costs £149, refundable once you view or buy the car unless the car has been transported from one of our stores to one closer to you for viewing.

You’re free to book a test drive without reserving a car, but it will remain on general sale in the meantime. That means it could get sold to another customer before you can test drive and/or complete the sale.

We are happy to accept your old car or van as a part exchange. All part-exchanged vehicles must have at least three months MOT and be in a drivable condition.

You can get a competitive price for your old car or van by visiting our value my car page or asking in store. You’ll just need to provide your registration number and current mileage to start the process.

You can get a competitive price for your old car or van by visiting our value my car page or asking in store. You’ll just need to provide your registration number and current mileage to start the process. All valuations are subject to an in-person inspection.

Motorpoint can take up to two part exchanges per order.

We will need to know the exact settlement figure on your part-exchange vehicle before taking it in. We can help you find this figure even if you didn't buy your car or van from Motorpoint.

Once we know your settlement figure, we can build that into the cost of your new vehicle.

The easiest way to keep your personalised plate is using the Government personalised registration website. The service is available daily from 7am to 7pm. Just follow the on-screen instructions and enter the information as requested.

Please note that this online service should only be used if the vehicle is registered to you at your current address. If your vehicle is registered elsewhere, you’ll need to make a postal application.

You will be able to use the retention document to put your personalised plate on your new vehicle once you receive your new V5C (log book). This can be done here.

Only the owner of the plate is permitted to transfer it between vehicles so, unfortunately, Motorpoint can’t do it for you.

We don't accept part exchanges with a private number plate. We advise you to retain your plate to transfer it onto your new vehicle. It can take up to five working days to receive your age-related V5C (log book) after retaining your plate, so please allow enough time to do this before you part exchange your car.

You can reserve any car through our website, in-store or over the phone. The fee is refundable so you’re free to change your mind. If you buy a car from us, the deposit will be taken off the price of your vehicle. Please note that the reservation fee is separate from the non-refundable transport fee for moving your car to your local store. See Reservation Terms and Conditions.

No, Motorpoint does not charge an admin fee on car purchases.

No, the reservation fee is completely optional. If you reserve a vehicle, it will be held aside for you and no other customers will be able to buy it.

If you decide to book a test drive without reserving, there’s a small chance the car might be bought by another customer before you get a chance to complete the sale.

These costs cover two different services. The £149 reservation cost secures a vehicle so it won’t be sold to someone else, and is subtracted from the remaining balance left to pay on the day.

If you’re not happy on the day you come to collect your vehicle, you can cancel your order. In this case, the £149 reservation fee will be refunded within 3-5 working days.

The £149 transport fee is a non-refundable fee added to your remaining balance to move a vehicle to a store closer to you. If you’re happy with everything on the day, you’ll pay the balance, including the transport fee.

You can use our Collections Portal to access and amend your order. Alternatively, you can call our contact centre on 01332 227 227 and select option 1: "you already have an open order’".

Yes, but only if they live at the same address as you. The invoice and V5C (logbook) will need to be in the same name. Speak to a member of the sales team if you are thinking of financing the vehicle.

Of course! Motorpoint can move the car of your choice to your local store for a transport fee. Speak to a member of our team or our contact centre on 01332 227 227 for more details.

If you’ve already spoken with a Motorpoint Sales Executive, you can complete your reservation online and the team member will be notified. Even if you complete your reservation online, you can expect a courtesy call from us to thank you and explain the next steps.

You can complete everything online, even book your own collection. You're also free to reserve your vehicle online and then complete the process in person if you'd prefer.

When you call Motorpoint, you will be greeted by a member of our sales team who can answer any questions, talk you through our vehicle selection, get a valuation on your trade in, discuss our finance packages and products, and help reserve your vehicle.

Our sales team can do a detailed appraisal of your vehicle over the phone which gives you the opportunity to go into further detail to get a more in-depth valuation. All prices quoted online and over the phone are subject to full appraisal.

When reserving a car over the phone or online, you are reserving the right to buy it but are not obliged to do so. We want our customers to be confident that it's the right vehicle for them before ordering but that, of course, is subject to you inspecting and test driving on the day. If you don't want to go ahead on the day, we can cancel your order and help you find a different vehicle. Read our reservation terms and conditions for more info.

We have plenty of finance options to put you in the driving seat, with personalised plans tailored for you. Just ask a member of Motorpoint's sales team for a bespoke quotation and, if you’re happy, they can complete the application for you. You can find out more about our personalised plans at one of our stores or over the phone, or browse our website to try out our finance calculator to see how much your monthly payments will be.

When you apply, we will require employment details, three years' address history, bank account details and a copy of your driving licence. The decision is normally instant once the proposal has been received by one of Motorpoint’s finance partners.

While many buyers choose to put down a deposit, it isn’t a requirement when buying a car on finance. No-deposit finance might be an option for you depending on the finance type and your proposal being accepted by one of our finance providers. You can find out more by asking a member of our team or browsing our website to try out our finance calculator to see how much your monthly payments will be with or without a deposit.

You can settle your account at any time on both Hire Purchase (HP) and Personal Contract Purchase (PCP) finance agreements. Contact your finance provider to find out how. If you financed your vehicle through Black Horse you will find their contact details below.

Motorpoint does not provide invoices to third-party finance brokers or companies. However you can choose to fund your vehicle through a personal loan.

Each vehicle's description page has a representative finance calculator you can use to work out your monthly payments depending on how much deposit you would like to pay. View all our used cars to try it out. 

For cars, our representative finance calculator shows a four-year Personal Contract Purchase agreement with a 20% deposit and an allowance of 6,000 miles per year. This is the default setting and can be adjusted for term length, deposit and mileage, as well as the ability to calculate Hire Purchase finance.

For vans, the payment is based on a five-year Hire Purchase agreement with a 20% deposit. Deposits and mileage can be tailored by using the finance calculator below the vehicle listing.

Please note, if you have valued your part exchange online then the payment will include the standard deposit as well as the equity in your vehicle.

Our sales contact centre can give you tailored Personal Contract Purchase quotes. We’re happy to provide as many quotes as you need, so give us a call on 01332 227 227.

You can arrange collection of your vehicle either online through your MyMotorpoint account, in-store or over the phone.

You can change or cancel your appointment online by using your MyMotorpoint account or you can call a member of our team at our contact centre on 01332 227 227.

We’re ready when you are! You can drive your car away the same day or collect it at a time that suits you. Our team can agree a part-exchange value for your old car as well as arrange finance for the one you’re buying at the same time. 

If you’d like to take advantage of same-day driveaway, just make sure you bring your driving licence, handbook, V5C (log book), service history, spare keys, and MOT certificate to part exchange your old car. Read more information on same-day driveaway.

If for any reason you are unable to collect your car, you can take advantage of our home delivery service.

You must bring your driving licence or passport when you come to collect your nearly new car, whether you are paying in full or on finance. If you are part exchanging, you will need your V5C (log book), MOT, service history and spare keys. You will also need to bring along a VAT invoice made out to Motorpoint for your commercial part exchange if you are from a VAT-registered company. If there is finance on your part exchange, we will also need a copy of your settlement figure or full clearance if you have paid it off before collecting your vehicle.

Don’t forget to arrange your insurance to start at the time you collect your vehicle. Find out more about our insurance options.

If you’re paying in full, the easiest and quickest way to pay for outstanding balances is via Pay by Link – Bank Transfer. An SMS or email is sent directly to you, and you can pay us securely via your UK banking app on your own device. ​The funds are then instantly transferred quickly, easily and hassle free directly to us. ​

​You can also make a direct bank transfer via faster payments (see our bank details), please note that to avoid a delay, direct bank transfers should be made 24 hours before collection.​

​It is possible to pay by debit or credit card in store at the point of collection.  

​Unfortunately, we are unable to accept cash, personal cheques, banker’s drafts or building society cheques.

When you arrive in store to collect your vehicle, a member of our team will be ready to hand over your keys and show you around your new purchase.

You’ll have the opportunity to check over your new vehicle and test drive it if you haven't already. You'll also be shown the controls and complete the paperwork before you drive away in your new car.

If you have a part exchange, we will also take this opportunity to inspect your vehicle to confirm your online valuation.

We want our customers to be confident in their purchase so, if you haven't already test driven your new vehicle, simply ask a member of our team to arrange one for you. You’ll need to bring your photocard driving licence and a second proof of identity (a debit card, credit card or passport will be fine).

If your V5C (log book) registration document (or the new keeper supplement) has been lost, stolen or destroyed, you will need to purchase a replacement from DVLA for £25. To do so, you’ll need to complete a Vehicle Registration Certificate V5C Application Form (V62). 

The V62 Form is available from Post Office branches or can be downloaded by visiting this link. If you are already registered as the vehicle's keeper with the DVLA and there are no changes to your personal or vehicle details, you can apply for a duplicate by calling 0300 790 6802 using a debit/credit card for payment.

You will usually receive your V5C (log book) within 5 working days. Contact DVLA if you have not received your V5C (log book) and it has been 2 weeks since your application.

Motorpoint cannot accept a part exchange without its V5C (log book) so you will have to wait until you receive a replacement before bringing your part exchange in. You will usually receive your V5C (log book) within 5 working days of applying for a new one. Contact DVLA if you have not received your V5C (log book) and it has been 2 weeks since your application.

You can notify the DVLA online.

You will need the 11-digit reference number from section 4 of the part exchange V5C (logbook). Alternatively, you can post your section 4 to the DVLA – this will take them four to six weeks to process. Once processed, you will receive an acknowledgement slip in the post from the DVLA confirming you are no longer the registered keeper.

If your vehicle was registered online, you should receive a V5C (log book) within five working days. If it was registered at the Post Office, you will receive a V5C in four to six weeks from the DVLA. You can check if a V5C has been issued using the Government's Vehicle Enquiry website. If you have not received your V5C since you collected your car, please call the DVLA on 0300 790 6802.

Your VIN or chassis number can usually be found on your V5C document or on the driver's side of the dashboard of your vehicle.

Your vehicle will be taxed with immediate effect, but it can take up to five working days for your vehicle to show as taxed on the DVLA website.

Due to changes in the way vehicles are taxed, you will need to obtain your own vehicle tax (VED). We will happily provide you with the facilities to do this when you collect your vehicle or send you the details to be able to tax yourself before delivery. Please note, the DVLA website can take up to 72 hours to update once the vehicle has been taxed.

You can use the Government personalised vehicle registration website to retain your private plate.

If you can’t complete this process online, you can send an application through the post to the DVLA.

You will be able to use your retention document to put your personalised plate on your new vehicle once you receive your new V5C (log book). This can be done online using the Government's personalised registration service.

Once you have received your vehicle from us, we will register the V5C (log book) for you in the name and address on your sales invoice. You can change your name or address online after you receive the V5C (log book) at https://www.gov.uk/change-name-v5c or https://www.gov.uk/change-address-v5c.

Customers need to fulfil certain criteria to take advantage of our driveaway insurance cover. It comes with a one-off fee of £19.99 for three days of insurance. Find out more about the full criteria for driveaway insurance cover. Please note that this insurance cannot be used on a van or commercial vehicle. You can also get an annual insurance quote through our partners at confused.com.

Before collecting your car, please take the time to arrange insurance. You can arrange it to start at the time you collect your car. Find out about our insurance options.

Yes! An extended warranty is a great way to protect yourself from the cost of unexpected mechanical or electrical failures after your factory coverage has expired. You are also covered for the breakdown/immobilisation of your vehicle. Learn more about Motorpoint’s extended warranty.

Click here to find out how to claim on your extended warranty.

It depends on when you bought your warranty. Visit our how to claim page for full information.

Your warranty documents will be issued via email within 48 hours of collection. If you did not provide us with an email address, you will receive these through the post. Should you wish to contact your warranty provider directly you can locate their information in our How to Claim section.

You can contact us by using our online chat (tap the chat icon in the bottom right of your screen), or by phone or email. Find out how on our contact us page.

Find out how to claim on your GAP insurance.

If you change your mind about your GAP insurance purchase you can contact Defend directly on 0161 451 4812 and select option 3 for policy cancellations. You will receive a pro-rata refund.

Yes we do! We offer a Williams paint protection and interior protection pack on every car bought from us to protect against dulling paintwork, tree sap and more. Find the Williams terms and conditions here.

We do. We offer a protection pack of mats to protect your carpets and boot floor from the wear and tear of daily life. They're thick, high-quality mats available in rubber or plush carpet finishes, and they're made-to-measure for your car. 

Please allow up to seven days after receiving your vehicle for your mats to arrive. If you still haven't received them after seven days, use our contact us page to get in touch.

Our mat provider Unique Products has a dedicated customer support team who will be able to help you with any mat related issues. You can call them on 01754 613986 or by emailing support@uniqueproductsuk.com.

Visit our how to claim page to find out more.

Your first MOT is due three years from the date of first registration. You can find out more from the team when you collect or take delivery of your car or van.

The first service interval is specified by your vehicle's manufacturer. You can find this information in your service book or on the Service Interval Display in your car or van.

In the majority of cases, a vehicle’s first service is due 12 months after registration.

Motorpoint stores are not registered as Service Centres so you’ll need to take your vehicle to a registered garage to get it serviced. If you’re not sure where you can take your vehicle, a member of our team will be happy to help.

You can use your MyMotorpoint account to find your sales order, invoice, part exchange details and more information about the vehicle you have purchased.

Your finance documents will be emailed to you from your finance provider. If for any reason you haven't received your documents, contact your finance provider immediately and they will send you another copy.

Your policy documents will be issued via email by our policy provider within 48 hours of collection. If you did not provide us with an email address, you will receive these through the post. Should you wish to contact your warranty provider directly you can locate their information in our How to Claim section.

If your vehicle was registered online, you should receive a V5C (log book) within five working days. If it was registered at the Post Office, you will receive a V5C in four to six weeks from the DVLA. You can check if a V5C has been issued using the Government's Vehicle Enquiry website. If you have not received your V5C since you collected your car, please call the DVLA on 0300 790 6802.

In the rare event you experience a fault with your purchase, please refer to your warranty provider. Find out how through our how to claim page.

If we deliver your vehicle to you using our home delivery service, it will be covered by our 14-day money-back guarantee (terms and conditions apply).

Once you have completed the sale of your car to us or received your vehicle, you will receive an email link to log in to MyMotorpoint. Here you can enter your bank details. These bank details will be verified by our accounts team and you will receive your equity payment within two hours of receipt of your bank details.

Once our accounts team receives your bank details, they will verify them and you will receive your payment within 60 seconds. Find out more about selling your car to Motorpoint.

Give our accounts team a call on 01332 426 351 and they will be happy to discuss any next steps with you.

You can settle your account at any time on both Hire Purchase (HP) and Personal Contract Purchase (PCP) finance agreements. Contact your finance provider to find out how. If you financed your vehicle through Black Horse you will find their contact details below.

If you miss a finance payment for whatever reason, we recommend that you contact your finance provider immediately to discuss in more detail.

You can contact Black Horse by calling their customer line on 0344 824 8888. Alternatively, you can visit the online portal on their website.

Your finance will be settled within two working days from when you received your new vehicle.

Read our guide about what happens at the end of your PCP agreement.

Find our more about balloon payments in our guide to PCP finance agreements.

If your settlement date was close to the date you collected your new vehicle there may be some crossover. The payment we sent will show as an overpayment on your account with your old finance company. They will refund any extra payments to you.

You can speak with a member of our dedicated Customer Care team on 01332 426 351 or customercontact@motorpoint.co.uk. However, should you wish to log a formal complaint, you can contact us via our Customer Care form - ahead of submitting the form, please add "Complaint:" to the start of the Subject field.

We aim to provide a response within 48 hours of receiving your complaint.

Yes, Motorpoint is a member of ADR. If you are not satisfied after using our complaints handling process, you can use the South Yorkshire Trading Standards Services' ADR scheme to seek a resolution. For more information, email adr@doncaster.gov.uk or call 01302 737 573.

All cars bought using our home delivery service are covered by a 14-day money back guarantee, which means you can return the car for a refund or swap it for another vehicle.

Read our privacy policy to learn more about how Motorpoint handles your data.

A data request can be submitted in writing to us either via email at dpo@motorpoint.co.uk or by post at Motorpoint Customer Care, Shelton House, Prime Park Way, Derby, DE1 3QB along with 2 forms of ID. We expect to respond to your request within one month of receiving your request and proof of identity. In addition to exercising your access right, the GDPR also grants you the right to:

• Request correction or erasure of your personal data;
• Restrict or object to certain types of data processing; and
• Make a complaint with the local data protection authority

For more information, read our data subject access request policy.

You can contact us by using our online chat (tap the chat icon at the bottom right of your screen), or by phone or email. Find out how on our contact us page.