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Frequently Asked Questions

  1. Do car supermarkets only sell nearly new cars?
  2. Can I agree a better a price for my car?
  3. Is there always a good selection of cars available at Motorpoint?
  4. Do you do HPI Checks on all vehicles?
  5. Do you take part exchanges?
  6. Are all Motorpoint cars checked?
  7. What should I do if I have lost my V5?
  8. Do I need to pay a deposit?
  9. Do you tax vehicles?
  10. What will I need to bring with me when I collect my new car?
  11. What do I do if I have a problem with my car after I’ve bought it?
  12. Can I test drive a car?
  13. Do all cars come with a warranty?
  14. Can I drive away the same day?
  15. When is my MOT due?
  16. When is my first service due?
  17. How much warranty is left on my vehicle?
  18. How long does it take for the V5 come back to me?
  19. Will I get a hand book, service book and spare key?
  20. What is the Pre-Delivery Fee (PDF)?
  21. What happens if there is an issue with my car after purchase?
  22. How do I transfer a personalised plate?
  23. When will I receive the paperwork for my extended warranty?
  24. Do I need to do anything with my part exchange V5c?
  25. My car has locking wheel nuts. Where is the key?
  26. Do I need to pay a deposit?
  27. How do I apply for finance?
  28. What information do you require when applying for finance?
  29. What do I need to do for the driveaway insurance cover?
  30. What is my Dealer Code?
  31. What is the Motorpoint Quality Standard?
  32. Can I test drive the car if I get home delivery?
  33. Can I view the car before delivery?
  34. How can I see any imperfections on a car before it’s delivered?
  35. Can I collect my car instead?
  36. How do I tax my car?
  37. How much does home delivery cost?

Finance Questions

  1. Can I settle my finance early?
  2. What do I do if I miss a payment?
  3. How long does it take to get a decision on finance?

Home Delivery Questions

  1. What should I do if my car has imperfections on delivery?
  2. Can I buy a car for someone else?
  3. What do I need to provide when I arrange home delivery?
  4. When do I need to have my insurance in place?

Answers

Do car supermarkets only sell nearly new cars?

Motorpoint has thousands of cars in stock at any one time from over 30 manufacturers. We only do nearly new so all our cars are under 3 years old and 25,000 miles.

Can I agree a better a price for my car?

Our network of expert buyers, combined with our ability to buy in bulk, enables Motorpoint to purchase cars extremely competitively. We pass these savings on directly to our customers so the price you see is the best possible price we can offer. The great news is that means you don’t have to haggle and you can rest assured with our price promise that we will refund the difference if you find your car cheaper elsewhere.

Is there always a good selection of cars available at Motorpoint?

We go to great efforts to ensure we have the widest possible selection of cars available. Choose from 1,000s of cars from over 30 manufacturers and drive away your perfect car.

Do you do HPI Checks on all vehicles?

Motorpoint carries out an HPI Check on every vehicle prior to going on sale to ensure that a car has no outstanding finance, has not been reported stolen and has not been written off by an insurance company.

Do you take part exchanges?

We are happy to accept all types of part-exchanges. You can get a competitive price for your old car by asking in branch or visiting our guide price page. The only information you will need to provide is your registration number and current mileage.

Are all Motorpoint cars checked?

Every car at Motorpoint undergoes a comprehensive pre-delivery inspection prior to going on sale. They are checked by our experts once again before you drive away so you can feel completely safe.   

What should I do if I have lost my V5?

If your V5 registration document/certificate (or the new keeper supplement) has been lost, stolen or destroyed, you will need to purchase a replacement from DVLA at a cost of £25. You can either complete a Vehicle Registration Certificate V5C Application Form (V62). The V62 Form is available from Post Office branches or can be downloaded by visiting this link.

If you have already registered as the vehicle keeper on the DVLA computer and there are no changes to your personal or vehicle details, you can apply for a duplicate by calling 0300 790 6802 using a debit/credit card for payment.

Do I need to pay a deposit?

You can reserve any car for just £99 through our website or by calling our sales team. It’s a refundable deposit so you’re free to change your mind and if you do choose to buy a nearly new car with us, the deposit will be taken off the price of your car.

Do you tax vehicles?

Due to recent changes in the way vehicles are taxed, you will need to obtain your own tax. We will happily provide you with the facilities to do this when you collect your vehicle.

What will I need to bring with me when I collect my new car?

If you’re paying in full, the preferred payment method is transfer to our bank account (see details) 24 hours before your collection.  The payment reference should be your order number and stock number. You can find this on your sales order. It is possible to pay by debit or credit card on site at the point of collection but unfortunately we are unable to accept; cash, personal cheques, bankers drafts or building society cheques.

You must bring also your driving licence or passport when you come to collect your nearly new car, whether you are paying in full or on finance.

If you are part exchanging, you will need your V5/Log Book, MOT, service history and spare keys.

What do I do if I have a problem with my car after I’ve bought it?

We pride ourselves on award-winning service before and after you buy. That’s why we have a dedicated Customer Care team to help with any questions on 01332 426 351 or email customercare@motorpoint.co.uk. They are available to help Monday – Friday 9am – 5pm and Saturday 9am – 1pm.

Can I test drive a car?

Go for a spin anytime! We offer test drives seven days a week on all vehicles on display. Simply ask a member of the team arrange one for you. Just remember to bring your driving licence along when you take the test drive for identification purposes. As you'd expect, there is no cost - our test drives are completely free.

Do all cars come with a warranty?

Peace of mind comes as standard at Motorpoint, that’s why all our cars are still under manufacturer’s warranty. You can also purchase an extended warranty over a one or two year period. The price includes all parts, labour and VAT, as well as all mechanical and electrical issues.

Can I drive away the same day?

We’re ready when you are! You can drive away today or collect whenever it suits you. The team are all set up to agree a part-exchange value on your current car as well as arrange finance at the same time, so it’s all taken care of. If you would like to take advantage of same day driveaway, just make sure you bring your driving licence, handbook, V5, service history, spare keys and MOT certificate for part exchange.

When is my MOT due?

Your first MOT is due three years from the date of first registration. You can find out more from the team when you collect your car. 

When is my first service due?

This will be dependent on the vehicle or manufacturer. You can find this information in your service book or on the Service Interval Display in your car.

How much warranty is left on my vehicle?

Your nearly new car will come with the balance of the manufacturer’s warranty. This is will depend on the manufacturer of the car and you can find exact number on months on each vehicle page.

How long does it take for the V5 come back to me?

The DVLA should return your V5 to you within six weeks. If you do not receive anything within that time, contact the DVLA. 

Will I get a hand book, service book and spare key?

Our team will make sure you are supplied with a service book, handbook and spare key.

What is the Pre-Delivery Fee (PDF)?

The PDF covers the preparation of your nearly new car. This includes the Pre Delivery Inspection, a valet, a new set of number plates, a HPI check (copy supplied on collection) and a service – if service is due within 2000 miles or three months.

What happens if there is an issue with my car after purchase?

All our cars are under manufacturer’s warranty so you just have to give your local dealership a call. The dealer will then be able to access your vehicle details by your registration or chassis number.

How do I transfer a personalised plate?

The quickest way to retain your personalised plate is online using the link below. Please note the online service should only be used if the vehicle is registered to you at your current address. If this is not the case, it must be made by a postal application.

The online service is available daily from 7am to 7pm:

www.personalisedvehicleregistration.service.gov.uk/retain/vehicle-lookup

Just follow the instructions on the screen entering the information as requested. 

When will I receive the paperwork for my extended warranty?

The paperwork for your extended warranty is generated automatically at the point of collection. You should receive all the documentation through the post within 10-14 working days.

Do I need to do anything with my part exchange V5c?

When you hand over your part exchange V5c, you need to keep Section 9 (Transfer to Trade) so you can sign, complete and return this section to DVLA. The DVLA will then write to you within 30 days to confirm you've been removed from the vehicle record.

My car has locking wheel nuts. Where is the key?

You can find your locking wheel nut key in the glove box.

Do I need to pay a deposit?

Paying a deposit isn’t always necessary when buying a car from Motorpoint; it depends on the finance option and your proposal being accepted by one of our finance providers. You can find out more from your customer service representative.

How do I apply for finance?

We've got plenty of finance options to put you in the driving seat, with personalised plans tailored for you. Just ask one of the Motorpoint sales team for a bespoke quotation, and if you’re happy, they will complete the application with you. You can find out more about our personalised plans at one of our branches or over the phone.

 

Can I settle my finance early?

You can settle your account at any time on both Hire Purchase (HP) and Personal Contract Purchase (PCP) agreements. 

What do I do if I miss a payment?

If you miss a finance payment for whatever reason, we would recommend that you contact your finance provider immediately to discuss in more detail.

How long does it take to get a decision on finance?

The decision is normally instant once the proposal has been received by one of Motorpoint’s finance partners.

What information do you require when applying for finance?

When you apply, we will require employment details, three years' address history, bank account details and a copy of your driving licence.

What do I need to do for the driveaway insurance cover?

Customers need to fulfil a certain list of criteria in order to take advantage of our driveaway cover insurance. It comes with a one-off fee of £20 for 5 days insurance and 30 days breakdown cover. Find out more about the full criteria for driveaway cover insurance.  

What is my Dealer Code?

When applying for your driveway insurance cover, you will need your dealer code to complete the application. A list of the four digit codes are below:

  • 5937 - Motorpoint Derby
  • 5938 - Motorpoint Newport
  • 5939 - Motorpoint Birmingham
  • 5940 - Motorpoint Peterborough
  • 5941 - Motorpoint Glasgow
  • 5942 - Motorpoint Chingford
  • 5948 - Motorpoint Burnley
  • 6048 - Motorpoint Widnes
  • 6121- Motorpoint Castleford
  • 6111- Motorpoint Birtley
  • 6166-Motorpoint Sheffield 
  • 6132- Motorpoint Oldbury 

What is the Motorpoint Quality Standard?

All of our cars are checked by our experts to ensure they meet the Motorpoint Quality Standard. It includes paintwork, the windscreen, lamps and mirrors, tyres, the interior, MOT, service and all standard items. For more information, take a look at our dedicated Motorpoint Quality Standard page.  

Can I test drive the car if I get home delivery?

You can’t test drive the car before your home delivery but you do have a few options! If you want to test drive, we can change your order to a collection and arrange an appointment for you. If you’d like to stick to home delivery, you can drive the car and still return it to us during the 14-day cooling off period. We’ll even collect your car free of charge up to 7 days after your delivery.

Can I view the car before delivery?

You can see the car on our website with detailed images. You can also travel to site if it’s at your local Motorpoint and take advantage of our same day driveaway or pay the transport fee to move it to your nearest branch.

How can I see any imperfections on a car before it’s delivered?

All our cars are prepped to the Motorpoint Standard so any chips, scratches and dents are treated by our team of experts before the car goes on sale. Of course, we can address any concerns before your delivery. Alternatively, you can go to site and collect your vehicle if you would like to inspect if before you buy and you also have the right to reject the car once it's been delivered.

What should I do if my car has imperfections on delivery?

If you have any issues with the car on delivery, you can get in touch with the team on homedelivery@motorpoint.co.uk or 01332921009 to discuss next steps. You have the right to return your car for any reason within 14 days and we will collect it for free for the first 7 days.

Can I collect my car instead?

You can transfer your order to a collection at any of 13 branches across the UK for free up to 24 hours before your delivery has been arranged. You can still change it within 24 hours, with a delivery fee of £99.

Can I buy a car for someone else?

Unfortunately not, as the delivery address needs to match the billing address of the person buying the car. However, once you own the car, you are free to transfer the V5 to anyone you want.

What do I need to provide when I arrange home delivery?

We will need your driving licence with your current address. However, if your driving licence does not list your current address or you would like to use your passport, we will also need to see a utility bill with the correct address on it. You will also need your ID when we deliver your vehicle. 

When do I need to have my insurance in place?

To make sure you can drive your car as soon it's delivered, take the time to arrange your insurance beforehand.

How do I tax my car?

To tax your car, you'll need to have your licence registration and 12-digit V5 number. We will send you your V5 number the day before your delivery. You can then tax your car on the DVLA website.

How much does home delivery cost?

We are currently offering home delivery FREE to any mainland UK address. If the car needs to be transported from another branch, there is a delivery fee of £99.