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Customer Care

At Motorpoint we understand that after collecting your new vehicle there may be questions you would like to ask us.

We have a dedicated Customer Care team who are here to help with these questions, no matter how big or small.

Most asked customer care questions

When is my first service due?

This is vehicle/manufacturer dependant. This information can be found from within your service book or on the Service Interval Display from within the car.

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How much warranty is left on my vehicle?

Vehicles will be supplied with the balance of the manufacturers warranty. This is manufacturer dependant. Eg. Ford – 3yrs. Toyota – 5 yrs. Kia – 7 yrs etc.

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How long does it take for the V5 come back to me?

Your V5 can take 4 – 6 weeks to be processed by the DVLA.

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What is the Pre Delivery Fee (PDF)?

The PDF relates to the preparation of your car. This comprises of:

  • Pre Delivery Inspection
  • Valet
  • New set of number plates
  • HPI – (copy supplied on collection)
  • Service – if service is due within 1000 miles or 2 months
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My car has Locking Wheel Nuts. Where is my Locking Wheel Nut Key?

Your Locking Wheel Nut Key will be located in the Glove Box.
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Customer Information

Here are a few items that you might find useful when buying a car from Motorpoint. If you have any questions you can contact us or call our dedicated customer care team on 01332 426 351.

Motorpoint Brochure 2016

For up to date details on our products and helpful information when buying your vehicle download the pdf below.

Download Motorpoint Customer Brochure

Cherished Transfers

All the information you require regarding transferring your current registration number to your new car from Motorpoint.

Download Cherished Transfers Information

Contact Customer Support

Formal Complaints

If, for any reason, you wish to make a formal complaint please email complaints@motorpoint.co.uk.

Or write to:

Customer Care,
Motorpoint 
Chartwell Drive,
West Meadows,
Derby DE21 6BZ

We will ensure you will receive a response within three days from receipt of your communication.