Online Chat

Chat to us online for expert help, support and guidance. Most webchats are answered in under 2 minutes.

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By Phone

Due to high call volumes the average wait time is 10mins. Rather than wait you can request a call back with our next available agent.

To make sure your call is directed to the right team, please press option 3 if you have already purchased a vehicle.

Our lines are open from:

  • 9am until 5pm Monday - Friday
  • Closed Saturday
  • Closed Sunday

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Email Us

If you have a question after you have bought your car from Motorpoint please complete our enquiry form opposite. Motorpoint will not share your information with any third party.

Customer care

Important information

We know you might have some questions about buying your next car from Motorpoint so you can find further information here. Or, if you have any further questions, you can contact us or call our dedicated customer care team.

Formal complaints

If, for any reason, you wish to make a formal complaint please email support@motorpoint.co.uk.

Or write to:

Customer Care,
Motorpoint
Shelton House,
Prime Park Way,
Derby,
DE1 3QB

We will ensure you will receive a response within three days from receipt of your communication.

MyMotorpoint

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