Contact Customer Care
Important information
We know you might have some questions about buying your next car from Motorpoint so you can find further information here. Or, if you have any further questions, you can contact us or call our dedicated customer care team.
Formal complaints
If, for any reason, you wish to make a formal complaint please complete the form above and add "Complaint:" to the start of the Subject field.
Or write to:
Customer Care,
Motorpoint
Shelton House,
Prime Park Way,
Derby,
DE1 3QB
We will ensure you will receive a response within three days from receipt of your communication.
MyMotorpoint
Log in to MyMotorpoint to see your communication preferences.
To find out more information about our scheme simply Register here or Login if you're already signed up.
Online chat
Chat to us online for quick and easy expert help, support and guidance. You'll see a small blue chat bubble in the bottom right of your screen when we're available.
By Phone
Due to high call volumes the average wait time is 10 mins. Rather than wait you can request a call back with our next available agent.
To make sure your call is directed to the right team, please press option 3 if you have already purchased a vehicle.
Our lines are open from:
- 9am until 5pm Monday - Friday
- Closed Saturday
- Closed Sunday
Call us now:
Email Us
If you have a question after you have bought your car from Motorpoint please complete the enquiry form. Motorpoint will not share your information with any third party.