Gold Trusted Service

All Cars Less Than 3 Years Old
and less than 25,000 miles


Customer Care

At Motorpoint we understand that after collecting your new vehicle there may be questions you would like to ask us.

We have a dedicated Customer Care team who are here to help with these questions, no matter how big or small.

We are open:

Monday to Friday 9am - 5pm

Saturday 9am - 1pm

Contact Customer Support

You can call our dedicated customer care team on 01332 426 351

Customer Information

Here are a few items that you might find useful when buying a car from Motorpoint. If you have any questions you can contact us or call our dedicated customer care team on 01332 426 351.

Cherished Transfers

All the information you require regarding transferring your current registration number to your new car from Motorpoint.

Download Cherished Transfers Information

Formal Complaints

If, for any reason, you wish to make a formal complaint please email complaints@motorpoint.co.uk.

Or write to:

Customer Care,
Motorpoint 
Chartwell Drive,
West Meadows,
Derby DE21 6BZ

We will ensure you will receive a response within three days from receipt of your communication.

Refer a friend

Recommend a friend to Motorpoint (and they go on to buy a car from Motorpoint) and you will receive £25 worth of Amazon vouchers from Motorpoint as our way of saying thank you.

To find out more information about our scheme simply Register here or Login if you're already signed up.