Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Oct 15 2026
No pressure and great service 👌
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Friendly and helpful staff, competitivly proced and for me the most important there is no hard sell of the 'extras' that in my experience some other car supermarkets urge you to buy
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Muhi was excellent and efficient when we purchased our car from Motorpoint Burnley, very informative and no pushy sales techniques
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Excellent service throughout my purchase of my new car. The sales person I was allocated was Excellent and very helpful.
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Fantastic customer service Ross and clare were Fantastic very professional great customer service skills nothing to much trouble made us feel so welcome that's why we keep coming back to motorpoint Well done all keep up the great service you provide your customers xx
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Submitted on: Wed Oct 14 2026
A no pressure experience. Sales staff gave the keys to the cars I wanted to view. Test drove the car with the sales person, but only because I didn’t want to drive alone. Overall it was a great car buying experience and I would definitely recommend them.
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We were left alone to look around the site no pressure very satisfied
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Well organised process… easy to deal with
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Great service and professional friendly approach from Brandon and then Suraj from start to end. Definitely visit again for next car. Thank you for great advice and atmosphere and answering all questions when was needed.
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Was lovly staff
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Excellent helping me finding my new car and within my budget.
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I was travelling from Sheffield to view a car which I'd seen online. I spoke on the phone to a young man called Ash and found he was most helpful as nothing was too much trouble. I ask if he would assess the car for me and give his honest opinion. I said I would purchase the car on that day. I wasn't disappointed it was just as he said it was. So grateful... [Read More]
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Friendly and knowledge staff who got straight to the point
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I already wrote a positive review about my sales experience with Ian at Chingford and Lucy at Norwich, who were both really friendly and helpful, but want to add that I’ve also had a very good post sales experience getting a couple of small niggles with the car sorted. Abby has been great at communicating with me and the technical staff have got my car al... [Read More]
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Process straight forward online with a wide range of cars with low mileage. Pick up organised with pleasent staff who transferred DVLA paperwork with no issues. However, need to improve the check list process at handover, dispite stating items had been done prove not to be correct i.e, service done by Motorpoint, but service book not stamped, service log ... [Read More]
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We bought our previous car from Motorpoint and was really pleased with service given. We decided to go back again was really pleased with the service we received
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My wife and myself have bought all of our cars from motorpoint for the last 10 years. Quality cars, reasonable prices, easy transactions.
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Greeted as soon as I entered. No pressure from staff. I was given the keys to a couple of cars I wanted to see and left alone to have a good look. I was offered a test drive. The salesman was really helpful in explaining the features. I got a fair trading in price. Collection & trade in was very smooth.
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Friendly and helpful service from staff
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No high pressure sales, just a genuine willingness to listen and provide help
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