Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Mar 25 2026
Staff all helpful, kind and courteous. Nothing too much trouble. Also lovely seating area to enjoy tea, coffee and hot chocolate. We would certainly return to Motorpoint should we need another car. 😀
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The salesperson, was really helpful and very nice to deal with,the vehicle was ready and the test drive was conducted really well. Everything was easy and done quickly.very happy with the service .
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Friendly, professional staff Informative & attentive patience
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Both Danny ,over the phone and Ollie at Newport Motorpoint were very helpful in completing our car purchase
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Good service but a bit slow with service and refund
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Friendly, approachable and knowledgeable staff. The prices was made as easy as possible to purchase or new motor.
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Its taken 8months to write this review. 8 months down the line im still more than happy with my Kodiaq...After finding my vehicle with its specs and mileage . Before buying i rang 5 skoda main dealerships around the uk and none of them could beat or match the price 🤔.... 3 of them told me to buy it. The staff are all brilliant esp Charlie. Highest qualit... [Read More]
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The staff are friendly and helpful and the cars are reasonably priced I always go to motorpoint when I want to change my vehicle
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We had a couple of minor issues with the car, but the staff sorted them out in a professional way,now all good 👍
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Really friendly. No pushy salesmen. Explained every stage and went through all paperwork with me.
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The staff was all kind and happy to help you
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I looked online and narrowed down what cars I wanted to look at. When I arrived at Motorpoint I found it refreshing that there was no hard sell. The salesman, Matthew, was polite and let me make my own mind up as to which car I would like. Once I chose, finalising the sale was quick and easy.
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Not a problem nothing was to much trouble. Very pleased with everything. And it was quick. Want on Saturday to view the car .than want back on the Monday came away with the car Very pleased. Adam was top man .
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Always buy my cars from Motorpoint Very quick and easy process
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The customer service at Motorpoint Newport was excellent! From the moment we walked through the door to driving home in my beautiful DS4...Michael Cartlidge with his expertese, wonderful personality and sense of humour made the whole experience so easy, he is a true asset to this company, (Thank you Mike)!!! And well done Motorpoint. Highly recommended!!!
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Spent time explaining & looking at various cars.
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The whole process from start to finish couldn't have been easier from initially looking at the car to collection would recommend anyone to use Motorpoint
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Great staff and a great deal for my new van
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Easy service in buying a car straight forward
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The experience was made effortless and painless by Katarine. She gave me time to have a good look at the car but was available to answer any questions. The payment process was made straightford by Katarine who guided me through it. Motorpoint were excellent throughout and at no time put any pressure on me. If I have to buy another car I would be very hap... [Read More]
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