Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun May 10 2026
Great all round information provided and very friendly staff any questions you had they would easily answer them(Derby branch)
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Really enjoyed my visit to the showroom in Newport. Excellent service provided to me by Michael, he went the extra mile to ensure I was comfortable to drive away with a new automatic car as I had never driven one before. Thank you for the caring attitude shown.
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sell team was helpfull and was knowledgeable, answering all my questions and giving me time to think about my choices. The only disapointment was the standard of the valet inside the car even though they was given 3 days between purchase and me picking it up
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A single lady not a clue about buying cars but with the advice and patience given by Motorpoint I’m very happy with my new car they transferred my cherish plate & made the new plates up! Making a daunting process easy. I would highly recommend Motorpoint for both their car stock & service all day long!
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Very friendly and obliging staff. Buying a car made easy. This is my second car from you. I would easily recommend you to friends and family. Thank you.
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Motor point at very good with there service very very with the car that I got from there 😊
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The complete experience was a pleasure having only ever purchased a vehicle from a main dealer. Ashton who dealt with us was a star. We got exactly what we wanted with no pressure great staff, great price, excellent service on a clean organised and welcoming environment
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It’s just always the ease of the whole thing! No pressure to purchase just helpful, really fair trade-in price, and happy to send the new car back for a wee bit of extra cleaning at pick up. All staff dealt with were very accommodating and pleasant (Hugh, Daniella and Jade).
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Great, very helpful and prompt customer service at Ipswich branch. Working beyond their work hours to ensure the vehicle was able to be serviced, all necessary paperwork completed and valeted ready for collection.
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Great customer service only issue I am having is with nextbase dash cam fitting service 12 days on and they are saying they have no details of my purchase. Still waiting after 2 calls and email.
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They are very helpful
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Everything was perfect and Jake Dougan went above and more ro help.
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Submitted on: Sat May 09 2026
Provided total confidence throughout purchasing experience. Knowledgeable, caring, patient and customer focussed staff, who went above and beyond in selling me my car. Delighted with the customer service and with the high quality of the car I purchased at a very competitive price
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Very easy process, no pressure, great staff.
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Staff were friendly and helpful
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We recently purchased my new car and had an excellent experience from start to finish. The sales team was professional, friendly, knowledgeable, and never made me feel pressured during the process. They took the time to explain all the features, options of purchase and answered every question clearly. Benjamin Hudson initially and collection day Dawid Ku... [Read More]
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From telephone customer service to face to face service, I was very impressed with the quality and professionalism.
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The sales team have been awesome, I really didn't expect anyone could help me but, they did almost everything for me. Many thanks to Ipswich Motorpoint. I now have the car I have wanted for years.
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Great choice of cars, great part exchange price and a well priced car which I bought. Excellent customer service from sales executive Marcin M. Lovely atmosphere Castleford. Always a pleasure visiting and browsing stock !
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