Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Jul 20 2026
Excellent help from staff
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New to Motorpoint - saw the car I wanted on line and then visited. Daniella was excellent with no pressure to buy and plenty of time to consider and test drive if needed. Traded in my old car and was happy to also deal on a few additions (dog mats!) and a year on the warranty. Excellent place and I'm not stressed, would recommend.
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The most I liked the way the staff treated me
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Great service easy transaction great value cars
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Good stuff no stress
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plain sailing all the way thanks to Matty Ainscow
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From start to finish no pressure hand over good a real improvement been dealing with Motorpoint for several years always been looked after
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Excellent service and very friendly and helpful service 👍
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Lee Frost made everything very easy
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Very efficient process with lots of communication between first enquiry call and exchanging cars (we already had a motorpoint car). Nice premises to sort details.
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Really good to deal with no pressure while still been helpful Lacie was amazing & assisted us very well thank you would recommend to anybody
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No issues. There was a dent on the car and they put that right. We bought the vehicle outright and although the sales person wasn't getting more commission if we did finance, in which he was a little bit cheesed off (we understood) he still helped us get the car we wanted.
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Submitted on: Sun Jul 19 2026
Excellent customer service from Mitchell, very knowledgeable and helpful.
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great service , without any hassle .
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Excellent experience and service. No hard buy or negotiating. Transparent and effective
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Rob mossy was a huge help with everything as he was the last time I had purchased a car from motorpoint.
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Very polite and very helpfull staff not a tall pushy as car sales people usualy are* only came in for a look and bought a car thank you
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Excellent customer service. Big variety of cars. No pressure from sales people. Very positive visit nothing was a bother. Purchased a car. Big shout out to Kate Smith who helped us and guided us through our new purchase.
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A good way to buy a car, no salesperson following you, asking if they can help. Easy dialogue with salespeople, when YOU approach them. Keys provided, test drives arranged all without the feeling of pressure to purchase. Used Motorpoint 3 times now, recommended them to family and friends, and will continue to do so…!!
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Through the whole process, customer service and satisfaction were paramount. Our sales person, Connor, was very knowledgeable and extremely patient and helpful.
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