Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Nov 14 2025
Always find the thought of changing the car quite stressful but the staff at Motorpoint make you feel at ease. We dealt with Joseph at the Derby depot and he was most helpful and very patient and clear when explaining the different options and the process to us
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Quick and easy.
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Staff friendly and polite. Very helpful. Ash Tynan dealt with purchase of my car he was brilliant. Professional, knowledgeable and a credit to Motorpoint.
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Only downside purchased new car 50 miles on the clock.when log book arrived it was registered in June I purchased in October.would liked to have been informed.
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Thanks to Dougie my car purchase was enjoyable and seamless. The attention to detail thoughout left me in no doubt that I was in capable hands.
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Submitted on: Thu Nov 13 2025
Right car right price fair price for trading not so good failure to call people back when you said you would
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Great service from Alex in Glasgow store. He was friendly, efficient and professional
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Smooth service and good handover, under no pressure to buy and by the book on exchange
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From start to finish, the all process was seamless. The staff where brilliant. Best Regards, John. Hatch.
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Very helpful salesman Tom Very happy with vehicle
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I always upgrade my car through Motorpoint. This is my 4th car. The process is so easy and they sort all the finance and old finance out so there is not too much for me to do. Friendly staff at their Portsmouth showroom are all really nice too.
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Guided me through to find the perfect car to suit my needs, extremely helpful, friendly, i got my perfect car! Thank you to all
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Easy on line portal, had the perfect car for me and a deal was done over emails and a call for my PX and picked my new car up 3 days later from a local branch, handover was well managed and would buy from again when it's time to change
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Went for a new car at Motorpoint .Sales person Nathan approached us and said he wouldn’t bother us and to contact him if we wanted to try any vehicle which we did decided on a vehicle and decided to buy it. No stress everything went well andpart ex was agreed
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From finding the car, easy explanations, guidance the staff made everything easy and enjoyable!
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Excellent customer care. Very smooth PX process. Cost to change was fair. Will therefore be a returning customer on our next purchse.
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Submitted on: Wed Nov 12 2025
Very happy with the service received from both Jack and Henry. I was given all the advice I needed to make the best decision. Love my new car, have purchased 3 cars from the widnes branch now and would definitely recommend to others
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Sold my car this week at the Norwich branch. Got £1500 than dealer offered down the road. Excellent service. Was in and out in 17 minutes. Person serving me was very polite and made the whole process so simple and funds were in my account instantly. Go here to get a good and fair price for your car with excellent customer service.
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