Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Jan 28 2026
I had a good experience from the time I walked in to the time I walked out.the staff are very helpful and friendly they also had just what I wanted .I would recommend Newport motor point to everyone
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The service I received from Edwin was fantastic . He explained everything thoroughly, was responsive to emails whilst I awaited delivery of the car to site. He was friendly and went above and beyond to make the experience a positive one. A thank you also to Lewis who stepped in and found me a great deal and Josh who handled the handover. The car is great... [Read More]
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I was made to feel at ease and the whole process was explained perfectly
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Nathan was great, helped me get the perfect car for me and my little boy. Exactly what I was looking for thank you so much
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Excellent experience. I had my car transferred to Sheffield. I originally spoke to Michael (Derby) over the phone, who arranged this. Michael was polite and professional. I had my appointment with Oliver at Sheffield who was also friendly, professional and polite. There was no pressure selling tactics which I really appreciated. Thank you.
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Submitted on: Tue Jan 27 2026
Friendly , helpful staff . Fab service . Josh was brilliant in helping me find the right car and was there for everything .
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Toby was great. Very helpful and wanted to do a good job.
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Overall a good service . Slightly annoying that we completed all forms electronically and then still had to do on collection of vechicle due to some glitch. Some minor faults / scratches were advised and these were not sorted by our collection date. Arrangement of another date for this to be carried out.
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The sales rep, Chris was very helpful Would highly recommend motor point.
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Polite and professional service
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great customer service when you walk in to the place, tell you everything you need to know and let you go about it yourself any questions they are there to help straight away, cars absolutely spotless when you pick it up and any needs afterwards they help you with
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Felt welcomed as soon as I walked in. Bought my car through Megan who was brilliant. Would definitely recommend this place.
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Welcomed from getting out of car. Very friendly and knowledgeable salesman Geoff who couldnt do enough for us. Our fourth time using Motorpoint and will recommend.
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It was great saleman Wayne was great
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The representatives and sales staff were very pleasant and helpful
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I had a great experience buying my new car from Motorpoint, with an excellent service from Chris Cameron and Samantha Tonks. From start to finish, Chris was professional and friendly via all calls and Samantha during pick up. He took the time to understand what I required, answered all my questions clearly, and made the whole process smooth and stress-fre... [Read More]
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Saw a car on line I liked the look of, made an appointment to view, had a test drive, trade in was fairly reasonable so came away with new vehicle The experience was ok, quite a bit of waiting about but the coffee was good. The young lady who dealt with me was absolutely fabulous, had a few problems with paper work but she was patient and went out of her ... [Read More]
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Very professional and made the process of part exchange and buying very easy.
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