Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Feb 15 2026
Excellent service from initial visit to completion, all questions answered and procedures for collection explained, no pushy sales person as used to be on previous visits, no extra service pushed on us too, car was all clean and gleaming on collection, paperwork all sorted, friendly helpful staff
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Very helpful & friendly staff particularly Corey. Nothing was too much trouble for him. I would recommend motorpoint. When we picked up the car that we had chosen it was pristine and polished. Cheers from May.
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When I first walked into the showroom I was met by Kate Smith. She immediately offered help in finding a car type I was after and had a really friendly approach, miles away from the hard-sell attitude that you sometimes are faced with. My wife followed me in with our dog Harvey (she waited outside initially thinking dogs weren't allowed in) and Kate made... [Read More]
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Staff were pleasant efficient and helpful. We left happy with our purchase. THANKYOU
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Was very well looked after during purchasing a car, but also after sales service. Excellent
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Sion & Megan were very professional & helpful. Kept me informed throughout. Won’t hesitate to recommend either of them to family & friends
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Always excellent service from motorpoint that's why I keep using them
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First class experience would recommend.
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Submitted on: Sat Feb 14 2026
Great customer service, very helpful
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Very friendly staff and was nade to feel very wrlcome
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Nobody pushing for a sale. Very helpful when we were ready for assistance. Friendly staff.
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The state of the car exceeded my expectations. Everyone, especially Bryson were extremely helpful. I was saved by the coffee machine a welcome additions having travelled some way to pick up the car. Toilets were spotless.
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Left me alone to view cars. No salesman constantly pestering. Helpful staff when needed.
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Pleasant staff. Car was well presented
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An excellent service from start to finish in buying a car. We were made extremely welcome as soon as we entered the showroom and were dealt with professionally and quickly. Very knowledgeable staff and so helpful, nothing was too much trouble. A special "Thank you" to Matthew Smith who guided us through our purchase. When buying a car, we always go to Mot... [Read More]
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We traded in, got a car transferred, were helped every step of the way to buy a new “used” car. We had a few hiccups which were dealt with professionally and resolved quickly - and in the end we were completely satisfied with our choice and the manner it was all done. Took a couple of hours but there was a lot to do - post office etc on a busy afternoon p... [Read More]
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Best experience at a car dealership. Got my perfect car with no sales pressure just lovely vibes and an amazing team.
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We have now bought four cars from Motorpoint Castleford. And we have not been disappointed on any of them. No pushy sales people , no " buy one now and save" tactics just good honest advice and information when you ask for it. And the team don't push if you say no they just move on. Excellent cars, excellent prices, excellent staff and if you see a car th... [Read More]
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Friendly staff with no pushing to go outside of my budget. We were helped by Sophie on the day I was looking at cars and Kelvin when I collected. Both were lovely and made the experience a nice one. My only slight niggle is that we were asked to book a time to collect and then had to wait over 30mins for someone to be available.
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