Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Mar 13 2026
We had all the useful information re picking up the car and arrived at the agreed time. On arrival we were told it was not quite ready and the keys were not there at the desk. We were invited to get a coffee and sat there for 30 mins. In the end we went to ask about the car again and it was there all the time ready and waiting. Nobody had came to get us. ... [Read More]
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Daniella was really helpful,lovely manners ,took her time explaining everything, was really pleased with her, I would recomend motor point prices where very good definately go back
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I have never bought a vehicle from Motorpoint before so I did my research. I read some good reviews but also made sure I covered the bad reviews. From my experience on the day of buying I can give nothing but praise. When first met at reception all people greeted me. I was able to look the car over at my own pace, then took for a test drive. Everything w... [Read More]
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Lovely professional people to deal with. They couldn't do enough to help me, especially as I was full of cold & my brain was mush, when I came to pick my new car up. Thankyou Motorpoint Derby.
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Very efficient at keeping me updated at every stage of my car trade in as well as the car I was buying. When collecting my car, the young lady I dealt with was great and had everything updated in a timely manner. As well as answering any questions I may have had, she was very informative. I was surprised to find that she is actually a trainee as she hand... [Read More]
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Salesman or have to say person very good i knew what I wanted so the journey was very easy ps what a name for my sales person Harrison George !!
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The whole procedure of purchasing a car from start to finish went very well and at no point did we feel under any pressure.
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Everything was quick and easy
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Good experience. Would definitely recommend.
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Submitted on: Thu Mar 12 2026
Keanan uppal from aston was great. Just wish i knew how much the insurance was and that i have to purchase another key. Mix up on additionals which i paid for and thought were free.£1k worth. Drove to Newport to collect. Connor Hennessy was great. Very helpful and helped with all the docs and changes.
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Sold my Mini Cooper Clubman today at the Newport site. From arrival to departure 5 🌟 service. Jack who handled the appraisal and purchase was very helpful and made the process very easy. The team at Newport gave Lilah my Frenchie lots of attention highly recommended thank you.
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This was my first time buying a car on my own so I wasn't really sure on how to go about things like this. But the staff at this branch have been exceptional. They answered all my questions, kept me in the loop with everything that was going on, and most of all helped me to get my dream car which was in immaculate condition. I could not thank the team her... [Read More]
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Matty and Lucas was very helpful The day picked the new car up was extremely busy They did try their absolute Best to get my deal done as soon as they could
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Found the whole experience easy, stress free and no hard sales patter.
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The sales person was very knowledgeable, professional and friendly
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excellent, went well
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We were able to walk around the yard to look at the cars without any reps coming out to pressure us into buying. We decided on our own which car best suited us. No pushing to buy warranties for this or that, we decided on that side of things on our own. The only reason it wasn’t five stars was an error when taxing the car, as our old car was re taxed in... [Read More]
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