Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Apr 30 2026
Great people to deal with and would definitely buy again there.
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easy to deal with
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Very happy with my experience at Motorpoint, sales person Geoff Allen was most helpful when choosing my vehicle & I appreciated his follow up calls to ensure everything was running smoothly for me - very kind! A very nice young man (cannot remember his name) on the day of pick up, was equally kind, helpful & professional, a very satisfied customer, thank ... [Read More]
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A pleasant experience from walking through the door to collection of my vehicle, and follow up contact to make sure everything is ok
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A fair price part exchange,a knowledgeable and friendly sales person. (Joe) and well presented vehicle to collect.
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No pressure. Simple process
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My experience was great . There a relaxed.l approach when I entered the car sales . Greeted with a smile and hanshake and formal names. I felt very comfortable . There was no pressure at all into buying a car . I was offered a beverage and use of toilet . James and declan were very courteous and polite . I was shown the cars i wanted to look at an... [Read More]
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Had a great buying experience with Motorpoint! Found the exact car I wanted online, paid a deposit and had a viewing. Numerous phone calls throughout to keep me in the loop. Was given keys to look around and no pressure from anyone. Car is immaculate!
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A very smooth and simple process from start to finish. From the first contact made to the final hand over of the keys to the new car, every step was explained and no pressure applied. We would definitely buy again from Motorpoint.
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The sales representative Shaun couldn't have been any more helpful
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Car was ready and prepared. Staff were helpful and knowledgeable. Easy exchange.
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The sales guy was great. Knew about the vehicle, understood the process and was helpful. Car was in great condition. Price was very good.
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Easy and very helpful. Our salesman Joe was brilliant couldn’t do enough to help and make sure everything was as we wanted. No pressure to buy even told us to go away and see if we could beat the price for the car we wanted. Communication was very good. Handover was fine Rhys was very helpful. Only downside was handover took 2.5hrs even though we were boo... [Read More]
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Simplicity. Every process was explained and kept informed what was happening and when.
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This is the 3rd time we have bought from Motorpoint. We find them very good to deal with. We never felt under pressure to buy our new car, the whole process was very easy .
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Submitted on: Wed Apr 29 2026
Matthew Ainsworth as great, however on arrival I spoke to a gentleman explaining my appointment but the message seemingly wasn’t passed to Matthew so was waiting for half and hour.
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Excellent customer service
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Excellent service
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Just bought my new car from Edwin Ricci at Newport. He was really helpful and gave great advice. It’s my 3rd car bought from Motorpoint and you get a great car at an excellent price. Thanks again.
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