Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Jun 24 2026
Very friendly and helpful 👌
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Purchased a Skoda Superb Estate from Coventry branch. First contact was with Toby who was very professional and went through the procedure and initial viewing of the vehicle with me. On collection I was dealt with by Archie Morgan who was a trainee but handled the situation very well despite his limited experience. I hope I treated him well and did not ad... [Read More]
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Picked up my new car from Motorpoint Newport yesterday and had a great experience. The whole process was smooth, straightforward, and hassle-free from start to finish. A big thank you to Ollie, who was friendly, helpful, and kept everything running seamlessly. The car was exactly as described, and the handover was quick and efficient. Excellent customer s... [Read More]
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It was the first time I purchased a car from Motorpoint, as I usually buy a car from a private seller. But I found Motorpoint a very pleasant place to buy from knowing the cars are genuine and a safe place to purchase from unlike some of the smaller garages I have seen. I was left to look on my own, when I found a car I liked no pressure was put on me, an... [Read More]
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Staff were very friendly and professional very happy with the car and the price
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Motorpoint Norwich. Excellent service from start to finish. We didn't intend to buy a car on the day as just wanted to look at a couple of different cars. We weren't hassled on arrival, just a polite ask what we wanted to look at. Kacey was brilliant, professional and very friendly. Listened to what we wanted and why, took plenty of time to answer all the... [Read More]
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Excellent service & support during our purchase at Motorpoint
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Alex was great at helping me choose a new car given certain aspects that I wanted (bigger, boot space, automatic and something a little different in colourway). He took to the time to guide me through different vehicles and made the process of part exchange seamless.
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We wasn't hassled when looking around the cars. We were told where the specific area was for the cars we were interested in. When we needed assistance there were staff on hand. As there were only a few models I was interested in, I was shown other models in their other stores. Nothing was too much when help was required. Overall very happy with price for ... [Read More]
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Friendly staff ease of transaction good value for money
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Not being pressureds by anyone
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First class service Thank you
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Sam Crouch provided a seamless, professional, helpful & friendly service. He is genuinely interested and engages well. When looking at various vehicles on the forecourt, our questions were answered honestly in a supportive way, to ensure the vehicle met our expectations and budget. We returned to Motorpoint Peterborough to see Sam, as we had received exce... [Read More]
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Great selection of cars, always excellent customer service
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Submitted on: Tue Jun 23 2026
Everything was a good experience. The car was ready, no pressure to buy extras etc. My only gripe was after being told it had a full service history, when I checked, it had a basic service every 2 years. But the annual milage previously was around 3000 miles, so I let it pass
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Excellent part exchange valuation, professional and courteous staff from the initial call to picking up my purchased vehicle. This is the first time I have purchased through Motorpoint… very happy with the service I received. The vehicle was exactly as described and I have already recommended using Motorpoint to my friends and family.
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Chose a car on the day and picked it up a 2 days later Excellent advice and excellent service Thank you motorpoint
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I would like to share my experience with my recent vehicle purchase at Motorpoint Portsmouth. First and foremost, I would like to give a special mention to Finn Harrison. Although he was not my designated sales advisor, Finn was always there whenever I visited the branch and was incredibly helpful every single time. He stepped up to assist with the commu... [Read More]
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A sympathetic and understanding salesman - Naz - who helped when we were having difficulty accessing our money. Also the gear stick and housing came off the main gear lever. I took the car back and it was repaired there and then without fuss. Thank you.
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Bought a BMW 1 series earlier from Motorpoint from Edwin Ricci, a first class salesman who was a pleasure to deal with. The process was very quick and easy . His manager was also fantastic resolving a minor issue for me, no thanks to customer service!. Many thanks Edwin and please also pass on my gratitude to your boss.
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