Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Apr 12 2026
Initial contact v blood,spoke to Paul...day of changeover was delayed by one day which cost me extra money with my insurance company... picking up car was ok apart from my part x being downgraded by £200...which caused a problem as I don't do internet banking and motorpoint don't do card machine etc...had to frinng my bank and they could not help me,found... [Read More]
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I traded a car at the Portsmouth branch. The new car had been moved from Edinburgh was ready to test drive when we arrived. A couple of hours later we left with a different car all taxed and insured. It’s a shame motorpoint have stopped their home delivery 15 day approval service but the new car is great.
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Very helpful staff and quick at getting the job/car ready to take .
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Very laid back no pressure to buy had one issue that was dealt with well . Always welcoming with any questions special thanks to Joseph and Adam .
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Shannon was very helpful and knowledgeable and spoke through the whole process and options very clearly, I was able to purchase the car and take it away within two hours. Would highly recommend!
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The customer service was 10/10. Accommodated to my price range and style of car I wanted as well as advising me on extra’s for my new car which will be very beneficial for me! Ibrahim is a brilliant salesman and would definitely recommend people to see him if you are interested in buying a car!
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Very efficient. No haggling no sales pressure . Quick processing of documents.
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From identifying a car to purchase the whole process was handled professionally and promptly. All the staff I dealt with were really helpful and went as far as they could to make the whole car buying experience as relaxed and stress free as possible.
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Excellent service from start to finish helpful in all ways would recommend to friends and family and would definitely use again
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Fantastic selection vehicles across all brands. Nothing was too much for Tom who assisted us through our whole journey without any pressure sales tactics but instead fantastic customer service and an absolute asset to Motorpoint.
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Staff really helpful and after care good
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Same day driveaway was quite efficient. There were a few matters that were not fully satisfied.
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Submitted on: Sat Apr 11 2026
Great staff , and no preasure sales.
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Owain was so friendly in the Newport branch, he understood what I was looking for, recommended a great option which lead to me purchasing a seat ateca sport. It had every feature but one that I asked for (to be fair I was asking for an excessive amount of features) the price and the service I received sold it to me.
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No hassle, no pushing of extras, low prices
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Mike and Sam made the process seamless and fully understood what I needed.
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Had a few teething problems when buying my car but the staff were all very helpful and the issues were sorted for me and I was able to drive away with my new car.
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From parking up to the test drive and eventually choosing the car the experience of buying from motorpoint for a second time has been a pleasure
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Great service, friendly staff and good price.
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From start to finish, this car buying experience has been excellent. Intuitive and easy to use website, range of cars available made selection of my new car a breeze. Part exchange simple to arrange and pickup of car straightforward and painless. This is the future of car buying and about time too.
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