Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Apr 04 2026
Helpful staff that made our experience easy and enjoyable - helping us to select and buy a car quicker and easier than we expected.
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Great service from Katie and the manager at the Birmingham branch both of whom were super helpful and went above and beyond. Sean Podmore from Burnley, who we dealt with initially, was also very helpful and efficient. We’re delighted with our car and would highly recommend buying from Motorpoint.
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Very good service Very relaxed Allowed to view cars at my own pace with no pressure. Everything explained very well
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Wow super impressed. Highly recommend this place to buy your car. Great staff, excellent customer service. No pressure put on you to buy, absolutely fabulous. A great big shout out to Adil, Gurj & Sion who made my purchase perfect including a follow up call from Sion to ensure I was happy. Great work team Motorpoint Birmingham. This'll be my go to place... [Read More]
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Motorpoint customer service was first class the staff was knowledgeable professional and informative I would recommend them due to my wonderful experience. Thank you.
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Salesman Vincent, was very polite made me very comfortable, he explained everything about the finance slowly and accurately, I would have full confidence in recommending Vincent to my friends and family.
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My experience of motorpoint was that Seth one of the staff was extremely helpful and kind.
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Adam and Ryan were very helpful and made the whole car buying process very smooth. Car was a good price and as described.
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From requesting a test drive on the web site, to collecting my new car, the Customer service from the staff at the Stockton branch was absolutely brilliant. We were well looked after no pressure sales just commitment to excellent customer service beyond that which we have experienced else where.
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Fantastic customer service- no hard sell, just friendly professional advice to help you make the right choice. Would highly recommend James Guntrip at the Sheffield store, personable and knowledgeable and very patient with my 101 questions. Great service from the whole team.
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Megan was brilliant friendly and very professional. Great service
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Kind, supportive staff, fast and effective costumer service
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No sales staff pressure, given keys and allowed to take the car for a test drive unaccompanied, very helpful sales staff (Michael at Edinburgh branch) who helped me with internet banking problems, also at Edinburgh young lady sales person (can’t remember her name but mid 20’s great perfume) who quickly and efficiently sorted out the V5 and road tax.
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Was very straight forward purchase pleasant sales guy who was very patient and knowable of the cars for sale
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Wide choice of vehicles. Helpful and professional service.Fair pricing.
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Everyone was very helpful and listened to me also I changed my mind on one car to another again not a problem
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Easy to buy a car. In good condition and ready to drive away. Only need to provide tax and insurance
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Excellent service. Our sales' consultant, Sion, was extremely helpful in suggesting and showing me a variety of car options available which were in my price range and suited what I'd asked for. The process from start to finish was smooth with all the steps such as insurance, road tax and finance being handled for me which made the whole experience easie... [Read More]
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Easy to deal with
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I have a great experience with Josh and Jack Lester, good and experienced staff. Bravo to you too.
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