Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Apr 20 2026
Fantastic service especially kelvin he was so helpful and considerate. Gave me reassurance at all time even during my test drive as I had never drove an automatic. Exceptional service .
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Process from start to finish was excellent the Lady who attended to us couldn’t help us enough very pleased
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Jack Pope was friendly, helpful and didnt rush me to buy the car, it was an overall good experience.
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Dealing with one person who was very helpful and made the whole process simple made a pleasant confident sale
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All staff were excellent and extremely helpful - the process of buying was very quick. The only downside was the standard of valeting which was poor. I recommend the valeting company currently used be changed.
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I went in looking for a deisle suv met Wayne Carter sales guy no pressure what so ever told him what I wanted and he found me the car i later bought on that day he took care of everything for me absolutely top guy
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Problem free purchase. Polite and helpful staff.
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A few teething issues with the car. But sorted out by Claire and Sophie (Newport) which i want to thank for their support in dealing with these and being very understanding. Thank you also for Tom (Newport) and Elliot. Overall happy with the car. Thank you again. Definitely buy from them in the future.
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Excellent and efficient from start to finish. Staff were brilliant in the whole process and were knowledgeable and kept me informed at all points. Thoroughly recommend Motorpoint Maidstone. Thank you Chris and Isabel.
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We were met by Dean who was friendly and helpful, but he keen to help and answered all of our questions. Never pushy and allowed us time to make the right decision
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The guys in all the depots Peterborough and Derby and on line have been fantastic very helpful polite and customer focused and not pushy at all just let you do your thing and then when ur ready they are very on the detail and get you through the process very quickly.
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Excellent service and a very easy process.
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All staff where fantastic from the minute you walked in
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The salesperson Marc Williams was very helpful and found me a car that suited my needs and gave me a very good valuation on my part exchange.
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Owain the sales person who looked after us was very professional , helpful and informative in getting us to make the right choice of vehicle .
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Perfect service
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Submitted on: Sun Apr 19 2026
I had an outstanding experience with Joel at Motorpoint Newport. From the very beginning, he was incredibly friendly and welcoming, which immediately put me at ease. His communication throughout was excellent, clear, honest, and always timely. What really stood out was how approachable and professional he was. There was absolutely no pressure at any poin... [Read More]
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Fantastic service by Joshua and Sam
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10/10. Very pleased doing business with this fantastic dealership at derby. My sales rep was Timothy and he was efficient, helpful and timely. Superb service, thank you!
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Good experience from the start to the execution of documents and handing over. Good support too, and very friendly staff. I'm so happy with the purchase, they put a big smile on my face, a very big smile!
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