Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Nov 09 2026
I had a fantastic experience. They were fast and efficient when arranging my test drive and reservation. There was no hard sell. The car was ready to pick up on time. Staff were knowledgable and helpful throughout. Highly recommended.
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The service was excellent from start to finish the office in side mortorpoint at portsmouth was very welcoming very clean tidy soft sofas to sit and relax when you wait very friendly staff 😀 if I was going to buy a car again I would chose mortorpoint 😀
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Very helpfull all the way
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I had an excellent experience purchasing my car, thanks to Alex at Motorpoint Leeds. He was extremely helpful, friendly and professional throughout the whole process. Nothing was too much trouble, and he made everything straightforward and stress-free. A real credit to the team. Highly recommend Alex and thank you for such great service
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Excellent service
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Very straightforward process from start to finish. Kariim at castleford was great, very helpful, friendly and not at all pushy
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Had a great experience. Never felt pressured for the sale, everything was talked through and all questions were answered. Had a small issue with the parcel shelf after picking up the car. Responses through email were quick and issue was resolved with no hassle.
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Submitted on: Sun Nov 08 2026
The service I received from a young Lady Maddie was very very good. She explained to me a lot and she seemed very knowledgeable and kind. She answered questions and asked if I had any questions that I needed to know. I have already spoken with some of my work colleagues about motor point and Chingford. Thanks a million to Maddie 👏🏻👏🏻👏🏻👏🏻👏🏻
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They gave me enough space to look around the car lot and did not pressure me into buying, I have used motor point on a few occasions and this is what make me coming back, Jack gave me all the relevant information and he spent enough time going through everything and did not pressure me at all to buy which I like, the finances team Blake and Sophie where a... [Read More]
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Great price and great staff
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From spotting the car in an ad, making an appointment to view, part ex appraisal, concluding a deal and driving away in a valeted car less than 24 hours. And that included eight hours sleep and 90 minutes travelling time. Dom was easy to deal with. Helpful throughout the process and without any hard sell. Would recommend this location dealership.
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This is the second car we’ve bought from Ben D. He’s been really helpful & knowledgeable throughout both purchases. Would highly recommend!
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It’s a very smooth hassle free experience
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Great service and a smooth, easy transaction at Sheffield Motorpoint. Would definitely buy from here again.
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Bought the car from Burnley motorpoint, they answered all my questions regarding the spec of the xtrail, allowed time to look over the vehicle without distraction and handled the payment and taxing quickly, no pressure to buy any extras just explained what they were, I did buy the body work for dents and scratches, presented good value over 3 years having... [Read More]
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Good service, Good price cars, Good sales deals, help full staff.
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Hassle free/Part ex/Picked new car/All in a week
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Excellent communication and no intimidating hard sell - just professional and helpful staff at all stages. A pleasant experience.
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