Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Apr 13 2026
Good communication and knowledgable staff to support.
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The customer service is excellent from the first contact to the delivery. The car arrived on time and in excellent condition at the desired Motorpoint location
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Sold my car to Motorpoint. The online offer was mid range of other companies but Motorpoint stuck with the offer. I decided it would be far less hassle to visit the nearest Motorpoint depot (Portsmouth) than it would be to pursue an online auction and then have the hassle of an inspection and negotiation. This proved to be 100% correct, the staff were gre... [Read More]
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Very helpful and attentive staff. Wide choice of vehicles. Uncomfortable to view many of the vehicles during rain showers. More should be under cover. Fair price given on trade in vehicle.
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They all tried to make the deal work, and kept me up-to-date with what was happening, the staff were friendly helpful. I think if I was offered a drink it would have been better hence the 4 stars.
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there was a slight communication thing but apart from that everything went smooth was very helpful in birmingham
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The initial communication and the whole sale was great
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Apart from the ridiculous hologram rule from black horse which prevented me from having a finance deal and thus prevented me from picking up my car it would have been a five star experience.
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Very good custamor sevice
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Brilliant company with great staff and cars at a very reasonable price
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Rebecca was really good at the hand over. Very quick and easy. Would definitely deal with Rebecca again.
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Appointment on time. The Staff at Maidstone were very helpful and informative. Part exchanged my car , no problem. Test drived my new car , no problem. Both transactions went smoothly and quickly. Strongly recommend this company. This was my second purchase from Motor point.
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Good selection of cars. Free to look around without pressure to buy. Staff friendly and helpful.
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Just bought our Suzuki s cross from motor point in Edinburgh, left feeling very happy with the car,and price for our old car. The salesman Michael was very helpful,all the staff were smart,and attentive. Lovely sitting area. All in all a good shopping experience. Would definitely recommend motor point.
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No pressure. Friendly staff. All questions answered
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Submitted on: Sun Apr 12 2026
Initial contact v blood,spoke to Paul...day of changeover was delayed by one day which cost me extra money with my insurance company... picking up car was ok apart from my part x being downgraded by £200...which caused a problem as I don't do internet banking and motorpoint don't do card machine etc...had to frinng my bank and they could not help me,found... [Read More]
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I traded a car at the Portsmouth branch. The new car had been moved from Edinburgh was ready to test drive when we arrived. A couple of hours later we left with a different car all taxed and insured. It’s a shame motorpoint have stopped their home delivery 15 day approval service but the new car is great.
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Very helpful staff and quick at getting the job/car ready to take .
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