Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Mar 14 2026
Had a good experience, wasn’t bothered by staff members until we asked to view a car. Took the car for a test drive with out a staff member. Had everything explained to us and was very happy with the service. So much we bought the car which we are very happy with.
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Listening staff,they explain well all you need to know.
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We had a really good experience with Marko Bregu at the Maidstone branch. He had very good knowledge, was friendly and helped us find our new car easily and quickly. Would definitely recommend.
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Great service friendly staff and quality cars at a great price
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Friendly and helpful staff throughout the experience, their attitude and competitive prices are the reason we return to Motorpoint when buying new cars. Upon collecting the vehicle, the young lady who was dealing with the handover was thorough and very friendly, helpful where necessary and a credit to the company. Thomas, who initially began the process o... [Read More]
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We were dealt with very efficiently helped with tax and insurance and drove away same day
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This my 4th car in a row with Motorpoint From viewing to purchase absolutely no pressure and fantastic customer service. Great deal on the car I bought also!
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Really good service with brilliant customer service
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For the 4th time we have bought from Motorpoint, left us alone to walk amongst the vehicles to locate something that we liked, when called upon the staff were professional from start to finish. Highly recommended.
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Everyone was warm and appreciative ,let u look at your car before purchasing,no hassle,no pushy sales patter if u had a query it would be answered.
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My wife wanted a car but didn’t really knew what car she wanted, she spoke to a gentleman named Khalid in Oldbury, what a man, he asked so many questions on what she was looking for, budget and much more, showed us the best cars available for what she needed the car for, found one she liked and Khalid still showed us more and encouraged her to look at the... [Read More]
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Happy environment with sales agents polite and professional.Josh at Newport answered every question asked. Very knowledgeable,
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Personal and authentic service. I will be buying my next car there :)
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Don't waste time searching for your next car - take a direct route MOTORPOINT - customer service simply unbeatable
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Submitted on: Fri Mar 13 2026
"I had a great experience with Motorpoint. The BMW X1 Hybrid I bought had issues within a week, but they took it back promptly and provided a courtesy car while we sorted things out. They gave us the choice to either exchange for another car or get a full refund - really appreciated that flexibility. We ended up exchanging it for another car, and the ... [Read More]
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We were greeted by Joseph Dickinson when we arrived at the dealership, who was very friendly and quickly put us at ease. He showed us a number of cars, listening to everything I liked and didn’t like about them. Based on that he suggested a couple of others I hadn’t considered, and found me my perfect car! I never felt that Joe was trying to “flog” me a c... [Read More]
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Travelled over 100 miles from East Yorkshire to collect my car. Amazing service, especially Chloe who was professional, friendly and helpful. Great selection of cars on site.
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