Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Sep 14 2026
Very good service and friendly
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Taylor and conor were amazing sorted everything out for us , service was exceptional and staff lovely
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Great experience from start to finish. No hard sell from the sales staff, professional & knowledgeable. Excellent communication every step of the way. Best price at Motorpoint for part exchange and unbeatable price for car purchased. All good so far - highly recommend Oldbury store.
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Great service, friendly staff and very quick process. Got a really nice car without any hassle.
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Worked out ok
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Ive recently been to Motorpoint Leeds and part ex my car with the lovely Rania in Leeds Branch and WOW what a fantastic experience this was from start to finish. No sales pressure, no jargon or anything as im new to buying cars etc and suc a pleasant, welcoming and attentive personal service from her. Shes been amazing throughout and couldnt reccomend her... [Read More]
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Exceptional customer service fo the second time, would recommend to everyone.
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Straight forward no hassle and no issues at all.. I had appt rescheduled although this wasn’t an issue at all for me. Dealt with Justin initially and the fact he called me twice to update me(goes a long long way in this day). Then dealt with Justin on collection who was pleasant, Well mannered and chatty from start to finish throughout my visit. Car was i... [Read More]
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Details were very clear about the vehicle, staff very helpful. The one thing I didn't realise is when only one key is given (I was told there was only one key) just how expensive an additional key is for a Renault Captur MK2 2024 ie around £550 -£600.
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Thisis my fourth purchase from motorpoint and the service is as good ss ever
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The car I bought from Motorpoint was very good value for money. It is the car I wanted and the spec meets my needs. The car is in excellent condition. I also got a px on my old car that exceeded my expectations. The process from start to finish ran smoothly meaning I could drive away that day with my vehicle. Only issue was that leading up to my visit I ... [Read More]
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Very helpful
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It was a great experience and our Advisor Charlie was very helpful and answered all our questions. Would give 10/10 in our experience and would recommend. This my third car from Motorloint and would recommend them.
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I had a very good experience with the whole team especially Zain, who was helpful and took time finding me the car I needed.
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Friendly and easy
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Excellent all the way through the process staff were very helpful and knowledgeable paperwork is now a lot easier to do but my sales advisor John put me at ease only fault I could pick up was phone lines could do with upgrading so if you wanted to speak to a particular person in a specific store u could otherwise great experience well done
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We have always bought our cars from main dealers but it was time to look elsewhere and we are glad we did We found the right car at a great price in excellent condition there was never at anytime to be pushed into something we didn’t want your sales manager Brandon gave us all the and help to make our minds up without any pressure We would recommend you... [Read More]
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Good staff and straightfirward buying process and a great selection of vehicles
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Submitted on: Sun Sep 13 2026
Fantastic experience with Zain and the team at Motorpoint! From start to finish, the service was excellent. Our sales advisor, Zain, was incredibly patient and calmly answered all of our queries and doubts. The manager was also highly supportive, clearly explaining all of our vehicle finance options. What really stood out was the after-sales service. We... [Read More]
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