Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Apr 06 2026
Excellent service, no hard sell from people following you around trying to influence you. The sales staff were really good, very professional and took time to explain things.
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We recently purchased a nearly new car from motorpoint, fantastic price and excellent customer service and we love the car. All of the staff we dealt with were polite, friendly and not at all pushy. In Burnley Ashton had lots of advice around hybrids and the pros and cons etc, unfortunately they sold out of the car we liked and we ended up at Castleford w... [Read More]
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I saw a car online in the Newport Pagnell branch and for a fee was able to have it delivered to Chingford. Inspected and test drove the car and all seems fine. Staff helpful and efficient.
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Honestly I have had the most superb experience selling my car at Motorpoint Derby. The staff were welcoming from the get go and the lady that dealt with my sale, Chloe was amazing. She put me totally at ease and explained the process of the car sale extremely clearly and well. The sale went ahead and then money was in my bank within the hour. Would re ... [Read More]
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I have recently purchased a car from Motor Point consequently I am hoping for trouble free motoring for a while. The reason I have given five stars is for the Customer Service from the Senior Sales Executive Victoria. From the enquiry through to purchase she was there for me with prompt e mail and text responses to all my queries and concerns.She guided m... [Read More]
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Process was really easy, staff very friendly and helpful
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All the staff so helpful and really easy to deal with
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We were met by a lovely Sales Executive - Zeynep. From the beginning to the end, Zeynep handle our purchase with excellent service and compassion. Zeynab was able to answer all our questions, and understood our needs. She was not pushy at all and nor were we rushed. We cannot thank Zeynep enough for her great service.
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Efficiently dealt with my requirements Friendly service, made buying my new car a pleasure.
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Very smooth transaction & solid price for my trade in car. The salesman was very helpful with the demo of my new car also
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Fantastic experience, gianluca who was your sales rep was brilliant
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I was very impressed with the quality of service that you provided to me Your products guys are second to none 👏🏻❤️ Keepup the best standard of service Staff is very professional and friendly The prices are reasonable and worthy of the products I am very happy and impressed So far in a week time i have referred two of my friends
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My experience with Motorpoint was excellent from start to finish. The entire process, including the finance and part-exchange, was incredibly smooth and efficient. While a TPMS (tyre pressure) issue did arise on the drive home, I’ve already been in contact with the team. Given how great the service has been so far, I’m confident they will resolve this qui... [Read More]
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Excellent customer service and listening to customer needs
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I recently purchased a Volkswagen Passat from Motorpoint, and overall my experience with them has been excellent. Shortly after buying the car, I had to take it to Volkswagen Sheffield due to a software issue. Unfortunately, the service I received there was extremely disappointing, as they were unable to resolve the problem despite multiple attempts. ... [Read More]
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Great service and really helpful colleagues
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The staff were so helpful & knowledgeable.,nothing seemed too much trouble.
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The sales staff were friendly and attentive throughout the process. It was explained that the agent who dealt with me was “in training” and periodically he sought advice from his mentor on an issue he was unsure about. Generally all went well including the short test drive on which I was accompanied by the agent. More time and patience might have been giv... [Read More]
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Team were great and couldn’t do enough to help and answer any questions. Picking my car up was easy and smooth.
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The original sales person didn’t show up when we arrived to collect the vehicle. We waited well over 3/4 hour for someone to attend to us . He was very good. Slightly disappointed with scuff marks on the dash passengers side and headrest. Not seen when we looked at the car!
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