Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Apr 28 2026
I had an amazing experience while shopping for my car. I looked online and fell in love with the car and then when i saw it in person i just fell in love even more. The service from the staff was amazing Matt was my sales person and he helped me with everything that i needed and was super helpful, the pricing for the car was amazing and especially with th... [Read More]
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What a great experience, there was no pressure or hard sell, which made it a relaxed experience in looking at the 2 cars that I had seen online. Jack dealt with the same to start, then when I came to collect it was Dave who took over. Both were excellent. I will be using MOTORPOINT in future. Excellent customer service, and relaxed atmosphere in the s... [Read More]
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The agent who dealt with us was very helpful and his attitude was very good. The fact that we all missed some accessories for the vehicle hasn’t caused us any issues.
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Very pleasant staff to work with.
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There is no hard sell at Motorpoint, it is easy to view vehicles on your own but advice is always given if you ask one of their sales team. Having used Motorpoint before I knew what to expect and Kareem our salesperson was very helpful, overall a first class service.
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Fantastic experience buying my car at motorpoint. Was met by Jamie on the way in, given keys to what I was interested in and left to browse with no pressure to buy. Can't fault the company or Jamie in any way it was a faultless experience, quick and easy.
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Your staff are the face and backbone of the company. Josh Abell was the person we dealt with at Castleford, a trainee salesman. His demeanor and communication style fitted us very well! He will be an asset to your team. The vehicle was the second one we viewed and bought. A great price and service. An enjoyable experience.
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Had the car we wanted Good price Nice friendly staff Car well prepared Would use again Coffee could be better. !
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Visited Motorpoint having seen a car we want listed on the website page. Talked to one of the sales staff and he gave us the keys to have a look at the vehicle. After a quick look around the car , we arranged a test drive. Returned to the site and confirmed we were happy with the new car. We completed the sale, arranged my insurance/tax and the trade in ... [Read More]
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Made everything so easy. From getting the finance in place to ironing out a few small problems on my part. Absolutely over the moon with my new car. Special shout out to Sean from online to Alex in the Glasgow branch. Will definitely shop at motorpoint again
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Great service, not pushy and team are great
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When i go to buy something i dont like pushy sales people .At Motorpoint they were great i made up my mind not them that i wanted the car so was more than happy to purchase the car we liked They were very friendly and also got good part exchange price
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Great choice,great purchase options, great customer service from Edwin.
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Submitted on: Mon Apr 27 2026
Good customer service, decent part exchange, good quality cars for sale and good post sales service. Not many car supermarkets or garages offer this but Castleford Motorpoint did.
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