Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Oct 29 2026
Dawid Sukany, was excellent from start to finish, So helpful, answered all questions. My only issue was I had to leave a £250 refundable deposit because I was waiting for my v5 for my trade in, but motor point couldn't provide a v5 for purchased car and I will have to wait as it needed to be applied for at post office, I wasn't made aware of this before t... [Read More]
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Excellent service from start to finish by Brandon and Sidra. We chose the car and buying it was simple and straightforward with help from Brandon at every step. Would definitely use them again.
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My wife purchased a car three weeks ago from Motorpoint Stockton we dealt with Paige who was excellent. I was so impressed by the service and stock of cars from Motorpoint Stockton that I decided to change my car. I dealt with Brandon who was very knowledgeable and informative about the cars I looked at. He was not pushy but genuinely friendly and helpful... [Read More]
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Amazing sales staff
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Customer services very approachable helped out above expectations especially when I tried to pay for the vehicle and after numerous tries found out that the bank app had crashed we were prompted in the direction of the nearest bank .Only hiccup when we arrived home found rear parcel shelf missing quickly replaced after a phone call
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No hard sell Helpful and pleasant staff A relaxed atmosphere
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Ibo has been great with helping me purchase my new car. I 100% recommend!!
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Staff very helpful all transactions went smoothly
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I recently purchased my new Kia Sportage GT Line Hybrid Wolf Grey with the star map facelift through Motorpoint's online reservation and the Leeds branch, and the entire process was remarkably smooth, simple, and efficient from day one. A massive thank you to Charlie Worth on the online customer service team, who handled my initial reservation and set ev... [Read More]
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Pleasant and patience and knowledgeable staff.
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Motorpoint in Oldbury has very polite sales persons they are not pushy very relaxed .We spoke to Khalid Mahmood he was amazing in his knowledge of cars very polite and helpful he helped us to change our private plates over tax the new car all in our one visit
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Amazing experience. There’s so many cars to choose from. Ben was lovely, made us both laugh. Answered all my questions no matter how stupid they sounded. Highly recommend.
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Had a great experience buying my new car. Sam weaver from the newport store went above and beyond to help make this easy and smooth. I had such a great experience and I was taken care of by the team. Wonderful day.
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Staff were brilliant from reception to sales. Helpful and professional
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The staff were very helpful in my visit to motorpoint with the car I had chosen
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Very helpful staff, patient,explained everything well. Nothing was too much bother for them .
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I arranged most of my new vehicle purchase online and visited the dealership for a test drive and to finalise the remaining details. The showroom was clean, welcoming, and had refreshments and customer facilities available. The staff were friendly, professional, and happy to help with any questions. The whole process was smooth and straightforward, makin... [Read More]
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I was impressed with the warm and professional manner in which everyone dealt with my car purchase and part exchange. Finn is non pushy, knowledgeable and approachable young man. I’ve left a longer review on the Manchester site as it was from there that I began the process but traveling over to Sheffield to find the car set up and ready for test drive and... [Read More]
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Attentive but not overly so.
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Jordan and the trainee were really helpful, they were very knowledgeable about the products they were providing. They looked after me and made the purchasing process very easy
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