Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Apr 29 2026
Excellent service
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Just bought my new car from Edwin Ricci at Newport. He was really helpful and gave great advice. It’s my 3rd car bought from Motorpoint and you get a great car at an excellent price. Thanks again.
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Sales people were great, price ok, when we went to collect the car we were told it had been valeted and ready to go, when we looked at it the foot pedals were full of mud along with the foot well, and the previous owner must have had a rear dashcam, as the trunking where the cable had been was open and had to be put back. There was no hassle and all was c... [Read More]
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Pleasant process Salesman was very patient&explained whole process of purchasing vehicle clearly
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I was looking at updating my car so went for a look around and found a car I was happy with. The staff were friendly but not pushy, which meant a lot as most places do try and add a sense of urgency to buy their cars. The purchase was smooth and they gave me a good price for my old car. After purchase I received a curtesy call to make sure I was happy, s... [Read More]
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Great staff to deal with, left in peace to look around and there if you need them. Can't complain at all.
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Happy with my car and the service I received.
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Fantastic service from the lads especially Matthew walker who was very professional cant fault them
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Very helpful, and understanding when I had forgotten my log book and then left my house keys in the new car while I went to get them! The joys of getting older !!
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Excellent customer service after issues before with main dealers … recommended by my brother ….all the staff were helpful throughout the process …. Would definitely be coming back to these guys …..
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First of all staff was very friendly and nice and helpful, customer service was excellent
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Friendly helpful and not pushy
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The salesman was superb, not st all pushy and made the whole process very easy
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Really great customer service. I need to replace my car and from the moment I walked into the showroom I was put at ease by Sally who introduced me to Finn I told him my requirements and he suggested a few cars. When the car I wanted wasn’t on the forecourt Motorpoint shipped it in for me. Nothing has been to much trouble and both Sally and Finn that h... [Read More]
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The service was brilliant The salesmen H was fantastic he listened to what we wanted and found the perfect car i would definitely recommend motor point
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The relaxed no pressure sales assistant who was knowledgeable. Great range of quality cars. Nothing was a bother to them. Great buying experience.
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Brilliant service from start to finish! Charlie was very friendly and helpful throughout. Can’t thank him enough! Thanks again for everything
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All straight forward no problems staff very polite and friendly
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Submitted on: Tue Apr 28 2026
I had an amazing experience while shopping for my car. I looked online and fell in love with the car and then when i saw it in person i just fell in love even more. The service from the staff was amazing Matt was my sales person and he helped me with everything that i needed and was super helpful, the pricing for the car was amazing and especially with th... [Read More]
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