Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Aug 04 2026
Although I made arrangements to visit Motorpoint at the time set by them, the car was not ready the battery was empty of charge. This delayed the hand over by a few hours. The saviour of the hand over was Motorpoint agreed to pay road tax for a year. If it had not been for this, I would have given less stars. Everything else regarding the sale/hand o... [Read More]
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Gianluca was so helpful from start to finish, and made the whole process simple. So helpful, in fact, that the friend who came with me on collection day ended up purchasing a car himself from Motorpoint, which he collects this week! I am thrilled with my purchase, which came at a very reasonable price.
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All straightforward, good fair part exchange price, great price for the car i purchased. Staff were good.
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Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having experienced service at other branches this was by far the best.
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Your agent Tristan made us feel welcome explained the process of buying a car aiding us because we don’t do internet banking found a car which was exactly what we wanted your company do things the right way that’s why this is the 3rd card I bought with you I hope this is not the last car I’ll purchase with because I am getting older thankyou
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Sidra and Dillon. An excellent experience everything delivered as promised. Admire the ethics of the dealership as they are helpful and true to their word. I fully intend to return For my next vehicle purchase!
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A very relaxed way to buy a car. No pressure at all from any staff. It was, "there are the cars have a look ask for keys if there are any you wish to investigate further. Any questions come and find a member of staff". When we had decided on a car, the sales process was again hassle free. All staff had a smile and time to talk to us. Excellent customer se... [Read More]
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this time would not take debit card
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Swansea Jodie Poland I went to Motorpoint in Swansea being a little sceptical about them as I had 15 years Motor trade experience myself working for Ford & VW Main dealers. I had seen a Golf advertised at their Peterborough branch which was low mileage and competitively priced. Jodie went through everything very well, and even offered a higher price for m... [Read More]
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Very helpful, very polite and not pushy salesman, the car we bought was priced competitively and overall we were very satisfied with the service.
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Used motorpoint for last 10 years plus always been good ,josh on sales team at derby was brilliant
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Very friendly and knowledgeable staff , easy to purchase , great condition but make sure you get car serviced every 12, 000 miles . Not easy to find .
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The process from start to finish was simple, Rob treat us with care and respect also we felt no pressure to buy. Overall a pleasant experience
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I had Charlie dealing with my sale and he was very helpful and made the process easy
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Great experience from start to finish, in Charlie's absence the service level was still maintained from all, I will most certainly return when due to change. Thanks to you all 5*
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Excellent service, only dropped a point as I felt it was being rushed into buying car before seeing it or test driving it
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Ash was really helpful and made it a really good experience. He was very thorough making sure everything was in place
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Good communication,helpful member of staff.Felt comfortable.
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Everyone was very professional and answered my questions well. When a misunderstanding was brought up it was fixed. From seeing the car, to leaving with it was very smooth.
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