Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Apr 09 2026
The service we received was 1st class
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Great service
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I feel that Ive got a quality car at acceptable price.
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The staff were very helpful and dealt with our questions. Jordan took us through the buying and selling of our car. He did everything for us.
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Very refreshing way to buy a car, no pushy salespersons following you around, I'd seen a car I was interested in online and decided to pop in to have a look, I mentioned this to Chris the sales executive and he said no problem we'll get you the keys and leave you to look at it, and true to his word I was actually left alone, no salesperson hovering around... [Read More]
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Everything for made easy and straight forward as travelling from out of town from initial phone query to veiwing and buying/part exchange
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No high pressure salesman following us around. Just let us look at our own leisure and then went to find someone when we wanted to look closer at a couple of vehicles. Once a vehicle was chosen we were talked through the options available us. Arranged a pickup.and when we went to pick up the car it was a pretty seamless experience. All in all a great ex... [Read More]
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Daniel was extremely helpful and friendly. He got me a decent trade in price for my own car. Not once did I feel pressured which is something I’ve felt many times when previously purchasing cars. This time was a nice experience.
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This was my 4th purchase from motorpoint Swansea, as always the service was great, the only thing that wasn't great was the car I had picked had to come from a different dealership and hadn't been prepared very well, the car was covered in scratches and was filthy dirty. Once I had made the sales man aware he managed to get it in the workshop where they m... [Read More]
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Very helpful and professional.
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Excellent prompt service by someone with a smile and a sense of humour
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Even though this was my first experience buying a secondhand car through a dealership, the Motorpoint staff were friendly, efficient, and assisted in doing everything needed for a successful conclusion of the whole process.
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not the first car I have bought from motorpoint, I return when I need to change my car, great service and keen prices.
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Having worked in sales and customer service for over 25 years I can honestly say this was the best buying experience I’ve ever had! Friendly greeting at the door with a few questions about what we were looking for and left alone to look with no pressure whatsoever. Once we had found a car we liked it was a sit down with a cuppa and a chat, I was a littl... [Read More]
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Motorpoint made buying a new car and trading in the old one in easy and straightforward. The staff are very helpful and no sales pressure was applied.
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The service from the staff
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Just bought our 4th car here. Been shopping here for 5+ years. Great cars never any problems and great customer service!
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