Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu May 07 2026
Impressive staff with no hard sell and plenty of help as required. On collecting car staff completed all the paperwork work including sorting road tax. Was a pleasure dealing with Motorpoint Ipswich
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I have used Motorpoint several times, never any hassle, team are always welcoming and friendly.
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So easy and straightforward from beginning to end nothing was too much trouble thanks to Abs and Charlotte excellent handover everything explained to the letter highly recommend and thanks again to all the team
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Great service well prepared car great handover from Charlotte and thanks to Abs for doing all the financial part of the deal a pleasure doing business with you highly recommend Regards Simon
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Excellent service and I also took out their breakdown three year service package . I had an issue ( my mis-understanding of the manual) . They arrived within the hour and resolved the problem but kept me informed throughout the process by text msg. Very pleased so five stars from me.
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Great range of cars, helpful staff. Not pushy.
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All good car was all ready everything on time all went to plan.
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The service we received from staff was really good, very helpful and an easy process, was helped by rob and abigail, both was very helpful and nice.
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Fantastic service from start to finish. Not pushy in anyway and insured we were happy with everything. Quick turnaround on purchasing car
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Very friendly staff and I have had my last 5 cars off of Motorpoint would definitely recommend them
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Very good service
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Great customer service, no faffing around with prices and car ready quickly. Would use again if needed a new car.
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Quick, efficient, professional. Michelle - top class!
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The whole process from going on line picking my car,and getting my part exchange valuation was easy,then when we went to pickup my car, Connor was very helpful ,gave us the keys to check my new car and made sure we were happy with it,before going to check my trade in,not to mention the price ,I checked online and could not find the same car for the price... [Read More]
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Submitted on: Wed May 06 2026
The staff were all great very helpful and provided great knowledge of cars and all at great prices. The only down side was the telephone system trying to get hold of a certain member of staff and one time left 10 minutes waiting and finally gave up.
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Good customer sales service in the showroom itself. However the company doesn't;t have a CHIP and PIN machine. Hence you can't easily use a physical card or Apple Pay. Not sure why this is the case in this day and age.
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Kurt Bergin, his customer support is real good. I am very dissapointed with the quality of the vehicle matts i feel ripped off.
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Easy transaction with Zeynap. Thank you Motorpoint. Great service.
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Darcy Barton and Finley Leyboune were fantastic so helpfull an under standing of my needs.wont hesitate to recomend moterpoint to all my friends.
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