Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun May 17 2026
Surprisingly easy part exchange and purchase of new vehicle, all done on the same day after booking an appointment for a test drive, they even gave me a part exchange price on my old car over the phone, subject to an inspection and test drive of my own car. All happened flawlessly on the day all electronic these days. Went home with a new car, had a littl... [Read More]
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Nice and straight forward process with Adam Arshad. Everything was made easy to understand and very clear
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Staff at Motorpoint were very friendly and helpful. Jade Marshall was extremely helpful with all our paperwork and information regarding everything when we picked car up, a lovely and cheerful young lady, thank you.
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Adam is a great guy with lots of experience and made the whole experience easy.
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Amazing & great service
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I needed a new car and saw one that looked good, at Motorpoint Oldbury so I decided yo take a look , when I arrived I was greeted by Daniel, he wasn't pushy like some salesmen, he was very helpful, we had a coffee, I had seen another vehicle at the Sheffield branch, which was even better, so he arranged to have it delivered to Oldbury, which took a couple... [Read More]
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Everything taken care of. Jon looked after my insurance on his P as I was not eligible for the temporary cover.
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Staff are friendly, no high pressure, very organised. I bought an electric EV and they were able to answer all my questions for me including on battery health.
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One hour from arriving to driving away in my new car.
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Staff leave you alone and don't pressure you, helpful if you need anything, clean. Kurt who I dealt with explained everything clearly was very helpful. I don't think there is anything you could do to improve the service, keep doing what you do.
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Very helpful left to look around answered question when asked. Great customer service. Wayne was very respectful.
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Scott and Lucy at the Oldbury store were super helpful in the lead up to buying the car and actually sitting down and taking ownership of the car no issues and will definitely use them again
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James was very accommodating. Let us look and try different cars even though we didn't commit to buying at first. We went back 2 days later and again James was very helpful with everything we asked. Definitely 10/10 service
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Submitted on: Sat May 16 2026
Guys i dealt with were great ,no pressure,, and made thing simple .
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Sales person Dawid made our experience so relaxing and enjoyable
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Straight forward from trade in to sale , no haggling ( I’ll have a word with my supervisor crap ) price was great for both car and trade in .
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Everything was straight forward and explained properly.
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very good service, linked us between branches well and allowed us to test drive a car which we knew were weren't going to buy but wanted to check the model (Burnley branch - excellent). Picked up the car from Derby store, very good service - Franco
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easy, quick and great customer service
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Attended dealership to buy a new car. Adam Arshad extremely helpful explained everything thoroughly from start to finish. Extremely happy with the service I was provided from him.
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