Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Nov 11 2026
good experience buying , smoothly and a very good price.
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I recently purchased a beautiful white Mercedes CLA from Motorpoint Hilsea, and I honestly couldn’t be happier with the entire experience. A huge thank you to Charlie, who made what can sometimes be a stressful process feel incredibly easy, enjoyable and straightforward from start to finish. Charlie was absolutely fantastic throughout. He struck the perf... [Read More]
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Good friendly service.
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Connor made the whole process of buying/part exchanging stress free. We found the car we wanted test drove it and collected it the following morning. Excellent service.
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Lee the sales rep was a great lad, easy process from start to finish.
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First time purchasing a car from Motorpoint,I dealt with Lee who was friendly and professional in all aspects of arranging finance for my new car,received a great trade in valuation for my part exchange and the whole process throughout was brilliant,I couldn’t be happier with my new car thankyou to everyone at birtley motorpoint I would definately recomme... [Read More]
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We have had a lot of cars from you the company staff and everyone are first class thank you
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Quick efficient easy to understand and extremely friendly, overall i couldn't have asked for a better experience buying a car
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Submitted on: Tue Nov 10 2026
Great service throughout from sales to pickup thanks
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Excellent service
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Dan great sales person very professional in all aspects
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Helpful sales advice, no pressure sales
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Cory Harris, did what he could to help and was prompt in his responses. Easy to deal with and stress free.
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I went to buy a car, so that part was straight forward. The handover was extremely pleasant, the trainee sales executive Maddy was pleasant, welcoming, and thorough. She made sure everything was covered and took her time to make sure all was in order. There was plenty coffee on offer too.
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Easy to manage the app online. Communication was also very good. The member of staff Toby was helpful in showing me around the car and test driving. Purchasing was very straightforward. All in all a very good company to deal with.
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All the staff were great went in a Sunday to look at a car brought it that day With all the extras The staff were great let us look around with out any hassle or lushness to sell The car Pick up day was great zaynab was wonderful she helped with the handover and driving away easy Was not rushed and she explained everting and also checked in a few day... [Read More]
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Everybody at Motorpoint was great, from the receptionist I dealt with upon first arriving at Sheffield, James Guntrip the salesman who sold me the car, the young saleswoman who helped me find the James Guntrip recommended cars on the parking lot, Lewis at Sheffield who dealt with a sudden cash shortfall, to Elliott Murray at Leeds who showed me how to dri... [Read More]
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While process was seamless, from first contact to driving my new (to me) car away, but at no time did I feel pressured into the sale, nor having to buy any additional add-ons. Follow up after buying has also been great, with a call to make sure I was happy with everything, and follow up when I had a couple of questions. Shout outs to Sean, John and Zeynep... [Read More]
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Thanks to our sales advisor Dawid the process went smooth and quick. We've received loads informations, tips and tricks and we've felt no pressure with making the decision. We are pleased with the car so far and fingers crossed it will serve us well for years.
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