Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed May 13 2026
Seamless process from start to finish. Financials agreed in principle over the phone with James in Derby, including part ex value and reservation fee (refundable if not proceed). Visit to Swansea easy, with fantastic help from Alex and Lucas we drove away with deal completed as agreed, insurance arranged and car tax sorted.
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Easy car buying experience. The service I received from Motorpoint Edinburgh was great. All my questions were answered, nothing was too much trouble and every step of the process was explained clearly. The communication was good and I got a great car at a great price.
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From first looking round to sitting down to buy our new car was a no pressure enjoyable experience. We have now purchased our last two cars from motorpoint and appreciate the helpful staff and unhurried pace. Thankyou!
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A professional and helpful experience. From start to finish Darcy Barton couldn’t have been more helpful, making sure every question I had about the car I was buying was answered to my satisfaction. When I went to the collect the car it had been cleaned to showroom standard and looked like a new car. Even after I’d had the car a couple of days Darcy cont... [Read More]
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The no pressure helpfulness really made a difference. It was all about how to make the experience easy and seamless, rather than all the problems and barriers I seem to encounter when trying to get any form of service nowadays. The staff were great!
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Very good car buying experience. Very positive. Phoebe was incredibly helpful and extremely patient explaining the bank transferral system. Excellent customer service shown by her.
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Staff especially abbie and rachael at widnes
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Lovely customer service from Sam 👍
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Submitted on: Tue May 12 2026
Good service , helpful , the transactions were helped so much by our sales coordinator, top service from a top man
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I have just purchased a brand new van off motorpoint in oldbury, and was very pleased with the price I paid…. I was sold the van by Khal mahmood, who was very professional in all aspects of the purchase, I was very impressed with the whole process…. Keep up the amazing work guys… 🙏🙏🙏. Paul …. Bristol…
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Staff were very helpful, polite and patient. They explained everything in detail. The prices are good compared to other companies. Overall I had a great experience and I would definitely use again or recommend them.
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Recently purchased a car at the Maidstone dealership. Looked after by Tina (sales executive) she was excellent from start to finish, patient, informative and overall very good with her customer service. First time buying from a dealership and can happily say the service was brilliant
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Very good efficient service
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Motorpoint made the experience of buying pressure free, and a pleasnt experience.
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Josh was very professional answered all my questions. couldn't have been more helpful. Kept me up to date throughout the process would recommend him if your looking to buy a car.
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Excellent vehicles, excellent prices, excellent service, excellent staff. No pressure at all. A great way to buy a car.
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The staff. Especially Logan. Was expecting the typical "car salesman" experience and was very pleasantly surprised as I would have walked away. Logan made my car buying experience extremely nice and calming.
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