Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Jan 27 2026
The process from getting a quote to part exchange my car to a vehicle I had seen was smooth from that point to driving the new car away. Excellent service and this is the third time I have bought from Motorpoint
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Really pleasant helpful staff. Ryan was exceptional
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Submitted on: Mon Jan 26 2026
Very clear explanation.. Very good customer service skills. Will definitely recommend for future.
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We bought our new car from Motorpoint, we’re very happy with the car and the part exchange price for our old Mazda The collection appointment was a bit slow but the lad who served us was very helpful and sorted the couple of issues we had. Overall we’re very pleased
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I was very nervous about buying a new car but Jake and Henry were fantastic. Jake told me all about the car, found me the best deal and made me feel at ease. When I went to collect the car the next day, Henry talked me through everything even showing me what was where in the car. I have told all my family about Motorpoint in Widnes and that if they ever ... [Read More]
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I have bought many cars over the years and this was the most pleasurable stress free experience ever. Laura who sold us the car was amazing! Incredibly understanding and patiently waited for us while we viewed all the cars. Once we’d found the one we wanted she was impeccable in her customer service whilst making sure we understood everything during the h... [Read More]
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We quickly found a car we liked at the price we could afford and were not subjected to any high pressure salesmanship.
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When viewing the car noted a mark ,spoke with manager and was rectified. Sending video off completed work before collection.The sales team on collection was very attentive, approachable and professional making me feel at ease.Ensured sat nav was set up as didn't live locally and their hospitality excellent nothing rushed .
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No hassle, friendly staff, great prices, all made for a pleasurable experience.
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Excellent smooth, hassle free helpful purchase of vehicle, no problems very good. Sales person Harry at Widnes & Ian in sales contact centre Derby both brilliant
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Everyone was very good including the sales chap (sorry forgot,his name) he made sure I knew everything about the car 🚗.
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An easy trade in and a good price for my part exchange with a good price for my new car.
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Great service, choice and quality. I would thoroughly recommend. The after care is great too.
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The staff were very friendly, knowledgable regarding the vehicle i was viewing, extremely helpful everything was managed for us in a friendly but professional manner.
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Chris at motorpoint in Maidstone could not do enough for us, giving us time to browse cars they had in stock with no pressure to sorting out a scratch on the bumper after we purchased a vehicle.
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Submitted on: Sun Jan 25 2026
Brilliant service and very helpful Jamie was Lovely
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A good choice of vehicles, a pleasant sales experience but communication could be improved to provide an even better sales experience.
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Danielle Boyd the sales person that dealt with my new car was very efficient and helped me through every part of the sale and trade in of my old car she is a credit to your company
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Sometimes when things go wrong, how the staff handle the situation is a better indicator of the quality of service than when things go smoothly. So, despite the glitches, I'm really happy to give 5 stars. Everyone was super helpful and did everything they could to sort things out. Which they did. I'm also very happy with my new car
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Staff are friendly
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