Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Sep 17 2025
Firstly the price of the car I was purchasing was a lot cheaper than anywher else for the same model and the part exchange price was a lot more than offered from other dealerships - win, win !!! From start to finish, the communication and service was first class. A special mention to Daryl and Emma in the Derby branch (where the car was located) and Vinni... [Read More]
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This is my second car I’ve purchased from Motorpoint Birtley and my third from Motorpoint overall. Every time is just seamless. Thank you to Chris (online) and Millie (in Birtley). Great service from both
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Excellent customer service , friendly staff
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Quick and efficient service and good trade in price
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From the moment we chose the car online until taking delivery of the car the whole process was so smooth and all queries were dealt with efficiently and nothing was a problem. Having bought several cars over the years from Arnold Clark(a good experience) to Peter Vardy( the worst experience ever) and many in between this has been by far the very best expe... [Read More]
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Great service from staff letting you wander round looking without any sales pressure .Grreat service from salesman
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Buying a car was easy,there was no pressure ,test drove and inspected car at a convenient time. All in all a pleasant experience.
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Maidstone Motorpoint what great Staff and really welcoming for us and our Dogs. Their service was fantastic would definitely go there again.
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the car was ready for collection free drinks and they where quick
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Transaction went smoothly it was raining when I got my new car when I got home I noticed bad scratches on the rubbers at the middle of the doors also the leather at the top of the steering wheel had come away otherwise it was ok
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Excellent experience at Motorpoint. They give you plenty of time to look at cars without pressure. I visited 3 times before deciding on the car I wanted. All salespeople were very pleasant. I spoke with Harrison, Ashton, Matthew & Eleanor. Matthew finally sold the car to me & Eleanor sorted out collection of the car. I will definitely use again
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Very pleasant staff
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This is the second purchase through motorpoint, highly satisfied with the service. Both times we dealt with Matthew who is excellent. Would recommend Motorpoint to everyone.
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The service was excellent and was so easy , can,t believe it was that easy to buy a car
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Buying a car from Motorpoint has been one of the best, quickest and easiest experiences I have ever had. The staff aren't pushy at all, you can see as many cars as you want and they leave you to it. We went in just to look with an idea of the car and the spec we wanted and ended up driving it away the following day (we could have driven it there and then ... [Read More]
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I visited Motorpoint just to see what options were open to me as my PCP on my previous car was nearly ending. I walked away that same day with a reasonable quote for part ex on my previous car for my new car. Great service from salesperson Wayne Carter & a lovely handover of my new car from Millie both Birtley branch. My new car is only 2 years old but im... [Read More]
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Easy to deal with car was as described
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