Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Apr 16 2026
You went the extra mile to help and sales assistants have a nice and friendly personality
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Fantastic choice of good quality low milage vehicles at very reasonable prices The staff were great thank you Chris Cameron and Alex Gebbie No fuss no hassle and no haggling over the price great just how car buying should be. This is the 5th car I have purchased from motorpoint and I would recommend to anyone thinking of purchasing a nearly new car
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Fantastic service from start to finish. Saw the car I wanted and they rang me about the car almost immediately. I spoke to Michael who was super helpful. They arranged to move it from Newport to Ipswich. I was updated throughout. Again when I picked the car up, Cameron was brilliant. I would recommend Motorpoint to anyone wanting a new car. Great service,... [Read More]
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We had a great experience at Motorpoint while exchanging our car and upgrading to a hybrid. From the moment we arrived, everything felt well-organised and welcoming. The whole process was quick, straightforward, and informative, with no hassle at all. When we collected the car, it was ready, spotless, and all the promised work had been completed, which ga... [Read More]
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Josh, who dealt with us, was very helpful unattended to all the points we raised regarding the car. Overall, everything was very smooth and the car was in the condition it was described and the trading offer was exactly what they said it would be no quibbles. I’d definitely use motor point again
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Good quick responce on arrival by sales staff
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Reid was very knowledgeable and helpfil during the car buying process.
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After being messed around by Carwow, I tried Motorpoint instead. They paid exactly what the instant valuation said with no messing around, and the staff instore were very helpful and advised me how to get the maximum price possible.
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Friendly and efficient service. We would recommend using them. We would have benefitted from a better ‘handover’ of the car we bought ie explanation of the car’s controls etc.
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Third time purchasing a car from Motorpoint, and will go for a fourth in future. Got a great car with a really good price, and again great service from Daniel and Sam T. Thanks very much
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Very professional and thorough.
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Good choice of vehicles. Great service from staff. Good price. Was not hurried making my choice. Able to test drive several vehicles before deciding which I wanted. Good choice of extended warranties and optional extras such as dashcam fitting
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Excellent service
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Kate was very helpful throughout the whole process in every aspect. My purchase was made and I collected my new car the same day including the part exchange of my old vehicle. I would highly recommend Motorpoint to anyone wishing to buy a new car.
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Friendly, knowledgeable staff. Good range of cars available. No hard sell, just support to choose. Would recommend and would use again!
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Submitted on: Wed Apr 15 2026
Very happy with service and politeness of staff, most important no pressure salesmanship. Very easy to buy and sell car. My wife has also had a great experience at Swansea motorpoint buying and selling her car.
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Excellent service, Had a problems with my car upon collection and they replaced it with another vehicle with no problem
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