Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Jan 19 2026
Excellent service from start to finish, Steven is a jewel in the Motorpoint crown.
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Couldn’t be more helpful. Made car purchase easy
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Motorpoint Derby We've had about 9 cars now from Motor point and had excellent care, but this time our experience was slightly different. After my husband slipped on black ice on their forecourt and broke his collar bone and a slight problem with our first sales person, Jason Barks the general manager really looked after us and then we went to the care of... [Read More]
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Toby, thank you for reaching out and finding the right car for me. It was a pleasure meeting you in Coventry although I live in Birmingham it was a smooth process. Don’t be too rushed in passing on your customer but overall Walden thank you.
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Taylor, our salesman was lovely and made the experience a lot more smooth and enjoyable. For him being so new, he was so confident. I incurred a few issues in the process through my own fault but staff tried to help as much as possible and stay friendly and calm. The part ex and new finance was quick and easy. In and out within an hour. Would continue to ... [Read More]
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It was an excellent experience from start to finish, the Salesman, Joe, was really helpful explaining all of the options and made it an easy for me to make the decision. I was able to pick the car up the same day. Perfect.
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Laura Connally was my contact & she did a great job at all stages.
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Very helpful staff, not pushy! easy to park and a well organised forecourt
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This is the 1st time I have bought a car from Motorpoint and what a great experience thanks to Michal Rybak he was very informative regarding the vehicle and products available no pushy sales pitch listened to what we wanted and assisted right to the collection day plus great follow up a few days later Would recommend
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Same day purchase and drive away Sales man Jack spot on
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Great communication, we agreed a deal over the phone to part exchange my van for another one. Everything was handled by them it was very smooth.
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Carl, was very good went above and beyond. Sorted everything whilst also dealing with two other customers. Very pleased with my purchase. Will definitely be back in the future.
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Very helpful and friendly service provided by staff
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Got a good van at a good price,professional and friendly service
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Michael Crouch was an amazing help and would like to him to assist me in the future
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Most car showrooms are intimidating for solo older female purchasers. Not so this time. Salesman was not pushy or gushy and gave me the information to make up my own mind, with no pressure. I had deliberately chosen what I thought would be a quiet time and this paid off.
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Great experience from using the website right through to driving away in my new car
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Very good experience due to staff on handover day
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It was a big experience seeing the car in the Area that was so big with amazing amount of cars.
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