Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Jan 20 2026
The young girl was very pleasant and understanding no hassle just got on with it
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Great service and price including part exchange of old car. Highly recommend this business if you’re looking for a new car. I’m delighted with mine.
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Good choice of cars Nice warm showroom. Easy test drive
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No pressure at all free to view cars on your own. However, all staff very helpful. excellent service all round. Would definitely return.
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Staff helpfull and friendly
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Excellent experience, especially with Jodie arranging car to be brought from another site.
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We were allowed to browse at leisure with no hard sell When we were ready to buy the service was excellent
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Matt was great from the first interaction all the way to the final one. Friendly and trustworthy. Explained everything clearly and didn’t cut any corners.
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Good with exception off information regarding service. Despite being told by two separate individuals the car had been serviced this was not correct. Will result in a return journey at my expense and time. But motorpoint not interested as they have my 19k
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Lady who served me was very courteous and kept me updated at all times, whilst I was waiting. The transfer of handing my car in and getting a new one was seemless.
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Great customer service received. Had a slight issue few days after I brought the car and they resolved straight away and were very good about it. Probably best place I've brought a car from.
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Your sales person (Chloe) was very professional, courteous and extremely helpful in every aspect of my purchase of the MG3 and the accompanying administration/paperwork. I would definitely commend her as a very good reflection of Motorpoint.
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Good selection of vehicles. Friendly, helpful staff. Chosen vehicle collected in a good clean condition. Purchase procedure straightforward.
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Nice welcome Nice service..
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Good communication and friendly staff from start to finish.
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All went smooth and quick. Thanks guys.
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Submitted on: Mon Jan 19 2026
Excellent service from start to finish, Steven is a jewel in the Motorpoint crown.
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Couldn’t be more helpful. Made car purchase easy
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Motorpoint Derby We've had about 9 cars now from Motor point and had excellent care, but this time our experience was slightly different. After my husband slipped on black ice on their forecourt and broke his collar bone and a slight problem with our first sales person, Jason Barks the general manager really looked after us and then we went to the care of... [Read More]
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Toby, thank you for reaching out and finding the right car for me. It was a pleasure meeting you in Coventry although I live in Birmingham it was a smooth process. Don’t be too rushed in passing on your customer but overall Walden thank you.
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