Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Jun 17 2026
Nathan coy help in sorting the purchse at peterboro store
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Ella was an absolute gem! I had just had the worst experience at big motoring world and I needed to buy a car that day. So, as we were walking into the reception, Ella approached me and asked could she help? I explained briefly my situation and I’d like to just narrow down what cars they had rather than walking around the courtyard. Ella was so friendly a... [Read More]
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The sales agent was helpful and ensured that the car handbook and various other documents were readily available. He explained various functions of the vehicle and answered my questions fully. A pleasant experience all round.
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We were welcomed, with a smile & refreshments. The whole process of handing back a car and selecting a new one was seamless. A big thank you to Rob & Rachel for their excellent customer service. Thank you all.
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generally very good although had to wait a while to see staff although had a appointment time on first visit On picking car up , sales person I had a appointment with not there, other member of staff were ok. sadly small fault on car was not sorted. and having been a loyal customer I was refused complementary floor mats which I had been give previously... [Read More]
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Very simple got a good trade in price all went smoothly as possible car sorted in 2 days picked it up all good at mo
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Not pushed to purchase a car and after sales customer service
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Fast and easy process, and the part exchange price was very good compared to others.
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Quick and easy to obtain the new vehicle all sorted within the hour.
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This is the third car I have bought from Motorpoint in last 20 years. I can highly recommend them for following reasons. Friendly Staff: From the moment you step through the doors, the staff greets you with genuine smiles and a welcoming attitude, making you feel valued. Personalised Assistance: Sales representatives take the time to understand your nee... [Read More]
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Very easy. Helpful and would use again
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Great service
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The staff were excellent, asked what i was interested in, I.e what was important to me & left me to browse which I liked.
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June 26 Bought a T Roc in Manchester for collection at Burnley a week later. The whole process was smooth from start to finish. The staff at both sites were friendly and helpful. Would definitely recommend.
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Collection of my car was very smooth and the customer service provided by the agent was superb. She put in a call to me the day before the collection to check that all is in order. This call saved me from going to the wrong branch due to my absence minded when reserving the car. The collection process went very smoothly and made the experience an enjoyabl... [Read More]
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Submitted on: Tue Jun 16 2026
Easy to sort purchase
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there is no hard sell . the staff were friendly and the web site gives all details you need to know about car .
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Very recent purchase of Toyota Aygo from Newport branch. Can't fault the customer service. However, I wish more questioning could have been done on my needs to better understand the pupose of the purchase and suitable vehicle.
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Good price. Good showroom. Likeable salesman Adam. Downpoint was door protection device was broken. Was promised a replacement in post. Received wrong part, rang up for correct part sending, then nothing.-still waiting for replacement part. Also car has battery deteriation issue that ford will have to remedy
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