Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Mar 11 2026
Very helpful in advice on purchasing our new car. We have now purchased three cars over a period of time, and have always been very satisfied with the service.
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Matt Shaw, the Sales Executive, was very helpful. He carried out my purchase in a relaxing and professional manner. He was very pleasant and helpful throughout.
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Logan friendly and made buying my car easy even getting the font bumped put back on and brought the car out of the workshop I’m really pleased with my car thank you
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Excellent customer service, very obliging and Tom Arnold was particularly pleasant to deal with. Not pushy just helpful.
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Really easy from start to finish. Car ready to view and test drive at time allocated. Advised of additional extras but no pressure at sales to purchase "extras". Salesman very pleasant to deal with. Traded in older car for reasonable trade in price.
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Everything went well
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A really pleasant experience, no pressure selling .We were left to browse until we found the perfect car for us. Then Nathan helped us with all the paperwork, he was very knowledgeable and guided us through the boring part of the purchase ..This is our third purchase from Motorpoint and we are extremely satisfied with both the price of our new vehicle an... [Read More]
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Whilst I had a couple of hiccups along the way over all I had a very positive experience dealing with the Norwich Motorpoint staff in particular Shannon and Kassey. Shannon kept me up to speed each step of the way and was always polite and courteous, would recommend motorpoint Norwich to others.
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Excellent experience third time I have bought a car from motopoint Jamie Benson the sales executive was excellent explained everything to me without being pushy a first class experience from when I walked through the door until I drove my new car away thank you
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the staff could not have been more helpful glad I went to motorpoint every thing easy less stress just what you need when buying a new car. thanks guys..........
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The length that the staff member went to get everything sorted
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great to deal with and special shout out to Reece Aylott at the Swansea Branch.
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Very polite, professional, treated well,
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Very helpful when i got a car this saturday ty.
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I was welcomed into the store by Matthew who directed me to where all the cars are and explained the line up and to have a look around. No jumping on you every 5 minutes like other garages you are allowed to take your time sit have a coffee and then have a chat friendly easy took time during the sales process explaining everything very smooth transaction.... [Read More]
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Seamless experience, so quick, organised and easy. I am Very happy with the car, communication was grea and I would definitely use them again.
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Buying our car was made so easy
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Great service all round!
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Very helpful, polite, did all paper work and got a really good deal
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The staff were very friendly and helpful. I knew what car i wanted and right away they could show me what was available.
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