Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Mar 20 2026
Bought several cars from Burnley and always go back to ROBERT MOSS. His attentiveness and customer service is second to none. Would not deal with anyone else.
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Left to view car on my own with no pressure from a sales person.The ease of transferring the money from my account via your App which saved me having to put your bank details in.And finally taking the initiative to tax the vehicle. A big thanks to Lewis.
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Friendly and helpful staff the sales associate George was excellent
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Amazing customer service from Chris kettle !! Made the whole experience even more exciting!! Totally recommend
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Both Hugh and Jade made it a great experience. Took the time to talk through everything and answered any question I had.
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No pressure from sale assistant, everyone was friendly. All were helpful and accommodating. Will be back when we need an upgrade.
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Overall good experience, but a couple of minor issues. The sales rep said he'd try and sort matts for the car but there was none, and he was off when I collected so no one else knew anything. The fact that motorpoint no longer accepts credit cards for payment also made the purchase a little tricky.
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Motorpoint has the customer at the forefront of its operation. The staff are attentive, welcoming and have engendered the personal touch when dealing with their clients. The prices of the products are at the very front of competitiveness. I would have no doubts about recommending Motorpoint in future
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Submitted on: Thu Mar 19 2026
I couldn't ask for anything else, the experience of purchasing my Golf from Motorpoint was excellent, I will definitely be returning in the future.
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Great company to buy a car from and even better when you have a part exchange. They do all the necessary paperwork that needs done online and even sort your tax too.I would definitely recommend Motorpoint very professional and helpful 👍
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Motor point offered me the best price for my car, more than the part exchange offer I got for my new car. They are very professional and very thorough so sellers beware! If your car has any in-perfections that you have not declared, they will find them and your quote will be reduced accordingly. I have no issue with this at all, it's exactly as it should ... [Read More]
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From seing online to buying the car was so easy, offered all extras that would enhance my cars appearance , one of which I took up.
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Easy to buy a car
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Excellent Service and supportive Especially Sophie helping way beyond Always responding to problems with the manufacturer And contacting me with updates
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The staff were very friendly and the coffee machine was very welcome after a long drive. We were assisted through our purchase very well making the whole process very easy. All in all it was a very pleasant experience.
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Staff were fantastic very patient overall a great and easy transaction
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Selection and prices are great and the process was seamless and easy until collection Had that been my first contact I would have left and purchased elsewhere
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Easy way all good
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