Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Mar 07 2026
Laura looked after us pleasant and very helpful answered all our questions and wasn’t pushy gave us time to look around and had coffee while we decided on our own
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Great customer service, had a couple of things not done when we picked the car up. But sorted straight away before we drive the car away.
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Excellent service from Ben and all the staff . Very pleased with my purchase .
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Rob was very informative and explained everything I needed to know. It was as speedy as it could be and went as smooth as possible
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Great staff who went above and beyond to help!
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My friend recommended Motorpoint to me when I was looking for a new car. I went up for a look and was assisted by Lewis. He was very helpful at looking through options and I never felt pressured at any point to purchase a more expensive car or buy any additional plans. I was also offered a fair price for my old car. When I collected my new car I was taken... [Read More]
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Submitted on: Fri Mar 06 2026
Great customer service from jack top lad on helping with me new car thank you...... [Read More]
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I began my journey with Motorpoint Swansea on the 7th February. I needed a new car. Having been to one dealership, I wanted to visit another; for balance. I was immediately impressed by the range of cars available. I was dubious about the QR codes to gain information about the cars, but it worked brilliantly well. I bought a car the following day after ... [Read More]
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Our first purchase from Motorpoint Peterborough. The whole buying process was excellent. I originally went to the store to ask a couple of questions and left having purchased a car. Special thanks to Kelvin Nightingale who handled the sale. This is definitely the place to go if you want an honest no pressure experience. Collection of my new car was great... [Read More]
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Good throughout the experience of buying a car from start to finish
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I mostly spoke over the phone with my questions being answered. Selecting a car I had seen online and the advice from the advisor Michael was on point. When I went to the shop the advisor Jac was great, very patient and helpful. As a process the experience was positive and I would have given a 5 star but the interior of the car needed to be cleaned a litt... [Read More]
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Nice friendly staff,who were only too pleased to help, but at the same time not too pushy, and extremely helpful. Also a great range of reasonably priced cars to choose from . Altogether a great shopping experience .
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Newport motor point lovely staff. Mainly delta with Joel, who was very helpful.,friendly, patient and respectful. Answering all our questions and guiding us through the process. Excellent customer service.thank you .10/10
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Had a wonderful experience with Motorpoint Castleford. Filled out an online form to obtain a valuation and then made an appointment to attend on the 6th March. When we arrived was told that it would be 20-25 minutes for them to look around the vehicle to make sure everything was in order and in that allotted time the sales guy came back and advised us t... [Read More]
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Lucas at Burnley. First sale- brilliant job and excellent customer service skills
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I’ve had an amazing experience with Motorpoint Newport. I bought a Hyundai i20 and am extremely pleased with it. My experience with the staff was amazing also! I would like to thank Marc, Louie(who went above and beyond customer service), Sophie and Leo very much with the small issue I had with the passenger door handle and valet of vehicle. It was resol... [Read More]
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Helpful staff 10 out of 10
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Great experience buying my car at Motorpoint. No pressure to buy and fab customer service. Big thanks to Michael Cartlidge for guiding us through everything, answering all our questions and making the experience so easy.
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