Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Aug 20 2026
I had an excellent experience buying my Toyota C-HR from Motorpoint Edinburgh. I travelled all the way from South Shields to Edinburgh to view the car, so I was hoping the journey would be worthwhile—and it definitely was. From my initial enquiry, the communication was excellent, and everything was arranged clearly before I made the trip. When I arrived a... [Read More]
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Kelvin was extremely helpful throughout our experience. Couldn’t praise him enough 👏👏👏. Thank you Kelvin. Regards Terry
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Great service and pleasant staff , in dealing with my change of vehicle.
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The lovely staff made our experience enjoyable
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Helpful and Friendly staff
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Easy to deal with sales, and well looked after
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Submitted on: Wed Aug 19 2026
Faultless from start to finish. Great customer service, excellent price and quick turnaround. Would definitely be using them again
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Lovely friendly helpful staff.
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I have already left a favorable review for this company when looking for a vehicle. I have now collected the vehicle that Arif found at another branch after listening to me explain what type I was looking for. Was a little apprehensive, as I had only seen pictures online. Did not need to be; the vehicle was just as he explained. Could not fault the servi... [Read More]
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Excellent customer service
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Very helpful and easy to exchange car
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The welcome and friendly staff and selection of cars with the expert knowledge of the details behind each car
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The way we were treated could not fault it Jamie was most welcoming and very efficient Did his job well
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Informative, good part exchange and prices. Helpful staff.
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The experience was Great Found the car I wanted for the price I could afford Staff are so lovely Definitely recommend
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Buying a car at motorpoint is a very pleasant experience
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Great! Love how the salespeople do not hover over you, but are there to answer any questions you have! Purchase of car is seamless and was delighted to be able to pick it up the next day! Fantastic service!
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Very helpful staff, explained what I was looking for and they found a car like for like and within my price range. More than pleased with the staff and would recommend Motorpoint to anyone looking for a quality used car.
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Submitted on: Tue Aug 18 2026
Staff were great, it was nice they were able to get the car to Scotland from England, it was the colour and spec we wanted, and having looked at so many others the price was in right range. One small issue with the windshield fluid sensor and they were able to sort it out after we bought it. Only thing was odd was they didn't include the factory mats, hop... [Read More]
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My wife and I really appreciated the way Kate Smith on day one of our visit and day two with Lee Frost, treated us, we are in our seventies and the way we were treated and helped was a credit to your staff
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