Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Apr 12 2026
Same day driveaway was quite efficient. There were a few matters that were not fully satisfied.
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The initial sale process was great. However, when I enquired about missing accessories, the reply from a manager was that these were not included in the vehicles specification. This was not true for one of the two items. A second response explained that Motorpoint, as a retailer, didn't take any responsibility for missing accessories.
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Submitted on: Sat Apr 11 2026
Great staff , and no preasure sales.
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Owain was so friendly in the Newport branch, he understood what I was looking for, recommended a great option which lead to me purchasing a seat ateca sport. It had every feature but one that I asked for (to be fair I was asking for an excessive amount of features) the price and the service I received sold it to me.
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No hassle, no pushing of extras, low prices
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Mike and Sam made the process seamless and fully understood what I needed.
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Had a few teething problems when buying my car but the staff were all very helpful and the issues were sorted for me and I was able to drive away with my new car.
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From parking up to the test drive and eventually choosing the car the experience of buying from motorpoint for a second time has been a pleasure
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Great service, friendly staff and good price.
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From start to finish, this car buying experience has been excellent. Intuitive and easy to use website, range of cars available made selection of my new car a breeze. Part exchange simple to arrange and pickup of car straightforward and painless. This is the future of car buying and about time too.
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My experience with motorpoint was fantastic throughout. Chris couldn’t have been more helpful and accommodating. I am delighted with my new car, will definitely recommend motorpoint to friends and family, and a large reason for that is the service provided by Chris, so thank you!
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You sourced just the right car for us, gave a very fair price for our part exchange vehicle. Your team were very patient with us especialy when it came to moving appointments around and completing the online paperwork. This was a very positive experience for us and we are very happy with our car.
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From the moment I went into the the showroom the staff were friendly and helpful. The presentation of the car was excellent. The purchasing of the car was easy. I was offered all the extras without being pushy. Well done. I would certainly recommend the Maidstone branch to anyone.
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Megan Parker the sales assistant was amazing gave us all the information we needed a real asset to your company
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Great service. No pressure. Great cars.
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Submitted on: Fri Apr 10 2026
Great polite service with knowledgeable staff.
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The polite, courteous and professional communication from Joel made the whole process of buying a new car easy and very pleasant. Joel explained everything we needed to know and gave us ample time to look at the cars we were interested in and discuss any queries. We are delighted with our new car and would not hesitate to recommend Joel and Motorpoint. ... [Read More]
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Easy viewing of cars through your extensive website. Selecting our car online and getting it delivered to a closer Motorpoint station was very straightforward and helped by online representatives who were very knowledgeable by answering our questions. When we arrived to collect our new car the staff at Glasgow Motorpoint were very helpful and attentive. I... [Read More]
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Great sales staff who answered all my questions. Plenty of test drive time. No hard selling.
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