Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Feb 20 2026
Great, straightforward and no nonsense.
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After looking for a Focus ST in just the right spec, I found it in the Peterbourough store but had it transported to my local store at Castleford. On arrival we were met by Charlotte, who took us to the vehicle, handed the keys over and let us inspect it alone with no pressure at all, at test drive time we signed a form and then just went out for 30 mins ... [Read More]
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Submitted on: Thu Feb 19 2026
Great car & a no pressure sell. Love how they let you look at cars by yourself. Don’t follow you around lol. Smooth part ex & buying a new car 😊
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When we arrived, an assistant helped us with how to view cars and all info associated to the car; how to receive keys to sit inside of cars; how to test drive the cars. We narrowed our choice of cars down and had a test drive and then told the assistant what spec we wanted in the car, they then found the car for us, with everything we wanted. The car was ... [Read More]
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I went to collect a car I had ordered from the Birtley branch and was treated to great customer service. Very happy all round with my experiences with two branches of Motorpoint.
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The staff are friendly not pushy very helpfull and realy look after you
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I really like how they let you get on with looking at cars and are not following you around pushing for a sale. Tom Arnold at Ipswich depot was really helpful throughout the whole process.
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The sales assistant was very professional, helpful and made the experience wonderful.
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Lovely showroom with free tea and coffee on offer for customers. My experience was overall very good. Liam, my car sales person, was very courteous and helpful towards my questions concerning the purchase of my new car. I would come back to Motorpoint when I'm looking to change my car in the future.
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I went with my son to view cars at this Motor point in Edinburgh and we were pleasantly surprised by the stock they had.What my son and I really appreciated was the fact that we were left in peace to look at the cars and the salesman Sanjay came to speak with us after we had finished looking.Sanjay was very nice to deal with and his attitude could not be ... [Read More]
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Very good experience from beginning to end. No pushy sales talk, they give you space and time to browse and when you are ready give answers to your questions. Plenty of choice and quality cars. No hassle, and straightforward answers to your questions.
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We purchased our car after seeing it on line. It was brought from another Motorpoint location to Burnley for us. The salesman Joe Illaria was excellent and made our purchase and collection of the vehicle run smoothly answering any queries we had. I would recommend Motorpoint to anyone wanting to buy a car.
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Excellent experience
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Staff are lovely , they are very helpful , I had a really easy and enjoyable experience, I have purchased cars of them before and always had a really nice positive experience , this time was exceptional, very easy , no stress , and the staff are so friendly and helpful , I highly recommend.
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Smooth operation from the start once in store. Online sales team a bit of a nightmare, but on store sales great.
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I’ve now had 5 cars from Motorpoint Sheffield, the experience is one of no pressure, great choice of cars and a relaxed atmosphere.
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Really helpful from start to finish. You were introduced as soon as you walked in then left to browse at your leisure. Great selection of cars and then when we found the one we wanted the process was quick and easy. We dealt with Brandon and Oliver at the Sheffield branch and they were a credit to the company
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