Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Mar 24 2026
Matt Shaw was very helpful and he explained every step also the part exchange
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excellent service, polite staff, very professional
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Great customer service
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Overall everything went well. Staff (noah) kept me informed about the progress being made with bringing the car from another site. Only downside was the incorrect / conflicting emails I recieved from motorpoint direct. One said the car was ready for collection, but a call to noah confirmed the car hadn't arrived.
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Good price, helpful staff and all responded quickly and efficiently to my queries.
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Submitted on: Mon Mar 23 2026
As all the guys seemed busy or appointment time was a bit later than the booking time. There was no real pressure and we were given the keys for the car. Took it on a test drive and decided to purchase it. Paperwork was easy and done quickly. The only issue was the personal plate transfer as I had to email for help as it wasn’t done in the showroom, which... [Read More]
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Brilliant service throughout the process
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Edwin, the guy looking after us was brilliant, patient and determined to help us. Even when we walked away and didn't make a purchase, he was positive and supportive. There was never any pressure, and we were able to test drive a number of vehices whilst we were trying to narrow down our search.
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The service was excellent we couldn't thank them enough all the staff we saw were very good we were there on several 897occasions and each time the service was very good
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Staff are all very helpful and no pressure sales, they give you space to look around and consider. The process is very quick and straight forward.
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Very helpful. Made it easy.
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My Wife and I recently purchased a 25 plate nearly new car on a part exchange at Motorpoint Stockton. I initially arranged a test drive for the car, when we arrived Raees Nomaz welcomed us and showed us to the car, he explained the layout of the key controls and the process to start and drive the hybrid vehicle. Upon return Raees checked my car over a... [Read More]
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Amazing customer service and super nice sales person with a can do approach. Cannot recommend enough - Motorpoint Derby.
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Fairly quick to collect car once purchased, test drove when arrived and they sorted tax quickly
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nik and team very efficient made selling and buying easy with very good customer service.
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No pressure to buy. Left alone to to look at vehicles. We was really disappointed thou that there was very little charge in the car we bought. Only enough to get us home. So we feel that's really bad and leaves a bitter taste the rest of the experience was good.
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Super fast collection. Friendly service
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Excellent service coupled with a very competitive cost to change
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