Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Oct 04 2026
alex was great ,we visited few times ..he unfortunatly was off on test drive day ,and collection ..ladies were ok but Alex more attentive
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The welcome at the door and the professional and friendly approach at Burnley
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Great experience. Very helpful staff. Transparent process. Thank you to Ibrahim and Zeynep for all their help.
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Motorpoint made buying a nearly new car and trading in my old car very easy. There was no pressure and I felt very comfortable through out the whole process. It was all completed in one afternoon with great friendly service from Steven all all the staff at the Edinburgh store.
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I had a really great experience with Motorpoint Edinburgh when purchasing my car. From the very beginning, Steven was absolutely amazing with communication and kept me updated throughout the whole process. He was friendly, helpful and made everything feel straightforward and stress-free. Caitlin was also fantastic when it came to the final paperwork. She... [Read More]
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Great service. Excellent communication all the way through. Thanks Martin.
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Sales executive Liam was very helpful from when we 1st came in to enquire about a car we saw online all the way through to collection. Whenever we had questions he would respond quickly and fully to our emails.
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Good experience , helpful staff .highly recommended
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Clear communication and friendly environment. Humza helped put me at ease which I appreciate. The following day after the purchase of my vehicle he checked to see if all went well.
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I couldn't fault the attention when walking in buy did feel that when I had decided to buy a car it was all kind if rushed just to get the money
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An amazing choice of cars in the newport store, i was able to take as long as i like to view and then test drive the car that i wanted. Chris Kettle then ordered the car from manchester for me as the manchester store had the colour i wanted and lower mileage than the one i had taken for a test drive. Very friendly and helpful.
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Raj the salesman was very helpful and polite nothing was too much trouble. I have been to motorpoint before will always come back .
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Mixed experience, it all depends on person you get to help you. People on reception welcoming & helpful. Staff not pushy for you to buy. However, first person who assisted us said he would call me but never did (even though I chased him), did not offer test drive, said they would put some petrol in the car (but didn't & only just had enough to get to near... [Read More]
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It was swift and timely
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Easy to talk too, at least you get someone on the other end of a phone, reassuring and answered all my questions, great customer service
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Extremely helpful staff, answered all my questions and went above and beyond.
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Very helpful staff ,my second purchase from you
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Submitted on: Sat Oct 03 2026
Just bought a one-year-old VW Touran from the Derby site. Two parts to this review. The buying experience was 5*, exactly as buying a car should be. Warmly welcomed but then left to our own devices to inspect the car, no pressure or hard-sell, no needing to haggle, nothing too much trouble, understandly there was some attempt to sell extras but there was... [Read More]
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