Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Mar 10 2026
We had a very helpful sale person. Who understood what we were looking for and gave us the space to make our decision. This is a new experience in buying and using an EV car and so far it has lived up to expectations.
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Fantastic service! Made me feel comfortable and no pressure. Very happy with my new car.
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They are very friendly and helpful
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Make buying a car so relaxed, hassle free and personalised an experience. Have bought 3 cars with Motorpoint so far, and would highly recommend for choice, price and refreshing approach to sales.
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I recently purchased a Mercedes GLA200 from Motorpoint Teesside, and I couldn’t be happier with the whole experience. The car itself is superb – stylish, comfortable, and drives beautifully. Shortly after picking it up, we took it on a weekend trip down to London and it was incredibly smooth the entire journey. It handled the motorway effortlessly and mad... [Read More]
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I had my appointment with Jade and she made everything so easy with trading in my old car and finishing off the transaction for my new car. I would highly recommend Motorpoint to anyone looking to buy a car or trade one in.
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Really good service and eazy process
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I liked that it wasn’t your typical car dealership and none of the staff overly pressure you into anything, it was a refreshing experience.
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Efficient and helpful. Smooth transaction
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was quick easy and simple , staff were lovely and very efficient
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Excellent service
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Just all very straightforward
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Laura Connolly was exceptional . Very helpful and kind and patient going through all the various stages of purchase
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The quality and costs of cars being advertised for sale were exceptional It was easy to make contact with the firm by phone and text Communication by phone was informative, caring and reliable The face to face aspect of the process was friendly, patient, efficient and created a very happy customer experience
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Great staff let you get on with choosing your car
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Great service
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So pleased. About the service we got once coming to view the car. No pushy sales person left us to look and try the car which was great letting us decide. Really lovely young man. Deffo will use you again thank you
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Service was good and staff very friendly and helpful only negative is the Wi-Fi at site is awful
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Very good service and cars definitely come back
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Submitted on: Mon Mar 09 2026
I was so impressed by the whole experience of buying a car at Motorpoint. The atmosphere in the showroom was so relaxed and comfortable. Not pressurised at all. I had had a very upsetting afternoon at Big Motoring World that nearly put me off buying a car from a similarly large showroom. I’m so glad it didn’t. I would 100% buy another car from here. Abs w... [Read More]
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