Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Apr 29 2026
First of all staff was very friendly and nice and helpful, customer service was excellent
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Friendly helpful and not pushy
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The salesman was superb, not st all pushy and made the whole process very easy
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Really great customer service. I need to replace my car and from the moment I walked into the showroom I was put at ease by Sally who introduced me to Finn I told him my requirements and he suggested a few cars. When the car I wanted wasn’t on the forecourt Motorpoint shipped it in for me. Nothing has been to much trouble and both Sally and Finn that h... [Read More]
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The service was brilliant The salesmen H was fantastic he listened to what we wanted and found the perfect car i would definitely recommend motor point
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The relaxed no pressure sales assistant who was knowledgeable. Great range of quality cars. Nothing was a bother to them. Great buying experience.
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Brilliant service from start to finish! Charlie was very friendly and helpful throughout. Can’t thank him enough! Thanks again for everything
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All straight forward no problems staff very polite and friendly
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Submitted on: Tue Apr 28 2026
I had an amazing experience while shopping for my car. I looked online and fell in love with the car and then when i saw it in person i just fell in love even more. The service from the staff was amazing Matt was my sales person and he helped me with everything that i needed and was super helpful, the pricing for the car was amazing and especially with th... [Read More]
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What a great experience, there was no pressure or hard sell, which made it a relaxed experience in looking at the 2 cars that I had seen online. Jack dealt with the same to start, then when I came to collect it was Dave who took over. Both were excellent. I will be using MOTORPOINT in future. Excellent customer service, and relaxed atmosphere in the s... [Read More]
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The agent who dealt with us was very helpful and his attitude was very good. The fact that we all missed some accessories for the vehicle hasn’t caused us any issues.
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Very pleasant staff to work with.
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There is no hard sell at Motorpoint, it is easy to view vehicles on your own but advice is always given if you ask one of their sales team. Having used Motorpoint before I knew what to expect and Kareem our salesperson was very helpful, overall a first class service.
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Fantastic experience buying my car at motorpoint. Was met by Jamie on the way in, given keys to what I was interested in and left to browse with no pressure to buy. Can't fault the company or Jamie in any way it was a faultless experience, quick and easy.
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Your staff are the face and backbone of the company. Josh Abell was the person we dealt with at Castleford, a trainee salesman. His demeanor and communication style fitted us very well! He will be an asset to your team. The vehicle was the second one we viewed and bought. A great price and service. An enjoyable experience.
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Had the car we wanted Good price Nice friendly staff Car well prepared Would use again Coffee could be better. !
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