Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Jan 23 2026
An absolutely fantastic experience collecting my car from Ben. He was very friendly but always professional and put us at ease. He sorted out everything and we cannot fault him. A great experience from start to finish and super happy with the Mini.
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Elsa was really helpful and professional. The only negative is sending your clients down the road to tax the vehicle; you used to do this online at Motorpoint. Luckily it was a nice day when we collected our vehicle.
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Good company to deal with. Communicated from start to finish and gave a good deal
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Excellent service from when I first walked in door until I drove out in my new car . Thank you to Mike and Tom for being so patient with mev
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Abby I believe her name was really looked after me from start to finish , explained everything the customer care and experience in getting my fiat 500 really amazing
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Erkan was the sales advisor who helped me pick out my car he was very helpful I’ve been going back to Motorpoint Chingford for over 10 years now and I’ve always left satisfied!
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Great customer service as always from salesman Marcin. I have bought many cars from Motorpoint and have never been disappointed. Always a wide choice of cars which are usually cheaper than other car supermarkets and the part exchange price is generally higher than other sites.
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All the staff were excellent
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Perfect, really helpful
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I had an amazing experience buying my car from Motorpoint, Newport. I would like to mention in particular Karl, the salesman, who was incredibly helpful and supportive throughout the whole process, making everything feel easy and stress-free. All of the documentation and paperwork went smoothly, which made the entire purchase a pleasure from start to finish.
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Staff were very patient while we decided which car may be right for us. A great selection of cars was available. Once we had decided, the car was made available for the date we wanted.
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The salesman was very helpful,a fair price for my car and all done on the same day.
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Generally good service and attentive staff.
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Always very helpful Jason at Derby in a credit to the company a very helpful part of the management, and looks after his staff you can see this as soon as you walk through the door 'Always a 😃
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Professional staff nobody pressured you
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I had a fantastic experience at the Motorpoint Birmingham branch when purchasing my new Mazda. From start to finish, the service was absolutely wonderful and made the whole car-buying process smooth and enjoyable. A special mention has to go to Keanan Uppal and Gurj Atwal, who were both outstanding. They provided amazing help and advice, took the time to... [Read More]
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Submitted on: Thu Jan 22 2026
I bought today a hyundai bayon in the motor point in the chingford brand. Chloe was absolutely lovely and very professional and the all transfer went very quick and easy. Thank you Chloe you have been brilliant
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Great customer service from arriving. Thankfully no appointment required straight into reception area where we were introduced to salesman Liam, a quick chat answered all our questions and then left us to view the vehicle we eventually bought. No hard sale just helpful staff and a professional environment. On the day we got the keys Hannah again cover... [Read More]
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