Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Sep 05 2026
Some great communication and with ease was able to change my mind from one car to another. Handover was good once we agreed my trade in had a full service history. Seth was a fairly new sales person who did extremely well. I would give him a 10/10.
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Great selection of cars at great prices. Went to view one car and ended up buying a different one. No pushy sales just left to view cars and staff are on hand to answer any questions. Easy to part exchange your old car. New car was ready for collection the next day.
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Amanda the sales representative was really helpful, thoughtful and went above and beyond to make buying my new car such an easy and stress free experience, will definitely recommend motorpoint birtley to others in the future!
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Everything was simple from the start, smooth buying experience. Abdul was very helpful and answered all of my questions. Would really recommend!
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Louis the sales rep I had did a sterling job through some a number of sticky moments due to payment difficulties and was exceptionally calm considering. A great job well done.
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Submitted on: Fri Sep 04 2026
Courtney. And Tomas were absolutely amazing helped us to identify what we wanted spent time without being pushy and more important actually listened to us .our new car is a dream to drive
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The salesman and the part exchange was very good - however I think the overall cleanliness of the exterior was not sufficient and it didn't seem as though the interior had been valeted which spoilt an overall good experience especially with Matt the salesman
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Today we went looking with a view of purchasing our next long term vehicle. Having visited a hard selling garage we ended up at motorpoint with a very professional agent , she was so accommodating in giving and allowing us our space and time to look . There was no hard selling, she was confident with all information required and really put us at ease w... [Read More]
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All professional
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Had the vehicle I was looking for, Location was easy to get to and Rep was easy to deal with. I have some questions re the spec which I shall take up with the branch in the next few days.
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Just sold my car to Maidstone MP. Great service, and I was offered best price by a mile! Big thanks to ‘Izzy’ who dealt with me at the dealership. Highly recommended. *****
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Friendly, knowledgeable salespeople, with no hard sell and transparent information. David in Peterborough was excellent taking us on a first test drive in a hybrid Toyota, explaining how everythig worked. Toby in Coventry was friendly and efficient processing the car we eventually bought.
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Great service. Very polite and attentive Motorpoint employee made the whole part ex and finance paperwork a breeze. Very happy with the car. Cheers Taylor!
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My experience at the Newport store was dreadful but redeemed by Tristan from the Swansea store who was professional and competent.
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Everything went as well as it could have done. Saw a car I liked on Saturday evening and drove it home on the Monday! All engagement with Motorpoint, both online and in person, was spot on as well. No hassle and stress free!
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Very friendly and knowledgable staff. Good selection of cars with transparent pricing. Quick part exchange valuation.
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Very good experience Fred was very helpful and professional with a lot of knowledge and took us through the process with ease he is an asset to your company and will definately recommend Motorpoint to friends and family when looking to purchase a car
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