Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Apr 08 2026
Tina was amazing, she’s easy to understand very good with explaining and making sure everything is understood. Customer service was impeccable . The car is top notch and well worth the price as well as straight forward procedure
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I dealt with Edwin Ricci he was very helpful, knowledgeable and efficient in the process from viewing the car to test driving it and making the sale and the collection. He explained everything very well answered any questions and had everything ready for collection it was all very smooth and easy from start to finish thank you Edwin
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We have bought many many cars from Motorpoint Castleford, and from several of their other branches, but the Castleford branch is our favourite. We always manage to find a car that suits our needs at a great price and a very competitive part exchange value. Also we have super salesman Marcin who looks after us wherever we visit, but all the staff have bee... [Read More]
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Recently bought a renault captur from Burnley motorpoint. Courtney from Burnley was very knowledgeable and gave me all the information I needed. No hard sell. She was a delight to deal with. Lewis from the Widnes store was also very helpful in discussions on available vehicles and warranty
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If I could give 10 stars I would. Excellent service, fast turn around and love my new car! Special mention to vinnie who always manages to find me something that I will like. Thanks vinnie ☺️
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Very friendly and helpful staff but not pushy. Excellent cars at reasonable prices,, All paper work taken care of quickly and simply.
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Very attentive salesperson
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i had an excellant experience working with dawid Kucharski at motorpoint Birmingham, he was professional knowledgeable, and not to pushy. he took the time to answer all my questions. i highly recommend Dawid.
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Easy to purchase my new car
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Absolutely fantastic service, the salesman was brilliant. No hard sell, extremely knowledgeable and I’m very happy with the deal. The service was exceptional.
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The staff there are awesome, there polite, helpful, always there to answer any questions you have, wellcoming and the car looks amazing when its ready for collection.
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We recently arranged for a vehicle we were interested in buying to be transported from the north of England to the Swansea showroom at a cost of £149.00. For various reasons we then decided not to purchase the car. We emailed Motorpoint to cancel our purchase before the pick up date and they actioned the refund of £149.00 instantly. No quibble on th... [Read More]
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The Layout of the facility was excellent, also the people who worked there were good at their job
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The people were great and not pushy. The site was clean and well organised. The only downside was getting the service record for the vehicle I bought. This proved a challenge but I got there in the end.
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Rhys Vivash was brilliant to deal with. He was really helpful and knowledgeable without being pushy at all. He was so patient going through all the different finance options with us, and at no point did we feel rushed or under pressure. I would thoroughly recommend buying from Motorpoint again and would certainly contact Rhys for any future purchases.
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Great customer service, no pressure from salesman Joe, who was very friendly, professional and knowledgeable.
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Friendly, helpful staff whose aim is to 'make it happen' inside your budget and realistic desires. A seemingly endless series of good quality options.
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Great value, extremely helpful staff
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The whole process went very smoothly staff very nice and worked with us answering all questions.
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This was the second time I had dealt with this company and the experience, was as easy and as pleasant as the first time, Will definitely be my first dealership, when looking for my next vehicle.
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