Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Mar 29 2026
Polite and helpful, offered a drink on arrival and made use at ease. Welcomed to come back for any further help. We bought our car we traded in from the company very happy with both purchases.
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The staff were amazingly helpful, especially Nik. He took time out of way to help me sort out my vehicle. He was very patient and friendly towards me throughout the whole process
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Overall, very good, but experience not problem free. Initial collection date of 16th March missed and collection delayed until 25th March. Problem exacerbated because no-one could offer a specific explanation for the delay or tell me where my car was. On collection staff very friendly and helpful though.
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friendly staff member who explained everything clearly
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I was treated with respect by young Tom, whe met us at the door ad pleasantly asked if he could help. I told him I wasn't sure of what I wanted, and would like to look around. I after looking at the selection, I asked Tom about a certain make. He obliged and he gave me all the information I needed. It was Tom's friendly attitude that sold me this car. I... [Read More]
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They leave you alone to look over the car no hassle from sales people
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We purchased our car from Motorpoint in Manchester. The salesman Ben was very polite and helpful he answered all our questions, and helped us with the transaction which made it easy for us. Thank you Ben.
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Very pleased with Motorpoint. Very helpful and no pushy sales people. Staff were patient and understanding. A big thank you to Declan at the Ipswich branch
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All members of staff I dealt with were more than helpful. Plus whilst looking at potential purchases there was never any pressure applied or someone looking constantly over your shoulder, even during the test drive. It made choosing a suitable car easy for me.
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Niall Cator is a superstar. Never once felt pressured into purchasing my car. Smooth and easy transaction from start to finish. This lad is a credit to Motorpoint. The car is great too!!
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The team is really friendly and helpful. This is my second purchase from motorpoint. I have never had any problem with them.
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Picked up a Kia Picanto, the staff were amazing, and there was no pressure to make a sale and couldn’t help enough. Ben Faulkner was our sales rep and explained everything and was very professional. Price of the car was worth every penny.
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The staff were great and very helpful. They overcame your payment system not accepting debit cards brilliantly though we were disappointed that our debit card was not an acceptable means of payment as stated on your literature.
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Friendly staff.
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Submitted on: Sat Mar 28 2026
This is the 3rd car I have bought from Motorpoint in Castleford. The customer service I have received from all the staff is outstanding. This time Matt, Nathan,Kayley and of course the lovely Wendy have all made the buying experience easy.
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Easy process from start to finish. I was never pressured into making decision. Great communication too.
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The people were very helpful and knew about the car you were looking at
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I would like to thank both Jack Lester and Alexander Ferguson. They made the car buying process excellent defined by honest, low-pressure service, clear communication, and excellent customer service. They both listened to us and provided detailed vehicle information for our new Audi Q3. They offered a transparent, stress-free buying process. They are bot... [Read More]
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We’re very polite and professional
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