Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Jun 18 2026
Cannot fault the service provided both over the phone and in person at the Sheffield branch. A completely efficient and stress free experience.
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Great service
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Apart from the delay in delivery all went well.
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Friendly honest and helpful staff.
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Very good and very friendly and professional would recommend to friends
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The sales man was excellent, never rushed me and explained everything to me
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Salesman was great made my wife and myself feel good about our purchase
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Was great. Jack Rollo was really helpful.
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Submitted on: Wed Jun 17 2026
Very good service
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Very good experience and quick transaction, nice employee friendly 👍
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From the start of finding a car to the end of collecting my car, the team at Oldbury branch were great. I had an issue with my car i was part exchanging,through no fault of my own caused by a insurance company. Marin, the customer service manager was fantastic showing support and understanding through out. Scott and Amy were also helpful and friendly. B... [Read More]
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This review is for Motorpoint Castleford. Couldn’t find an exclusive site for Castleford so hopefully they receive the kudos. Bought a new car from them and traded in my older model. My call was answered by a Chris Cameron, he basically did all the ground work and the actual sale. I thought he was based at Castleford but apparently he was online team. Fir... [Read More]
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Excellent staff and services provided.
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Michael at the peterborough depot was so helpful and did everything to help the sale go through smoothly and in a quick request. It was a real pleasure to be dealt with by a sales person who put me first. Making me feel that the customer was more important than the sale
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Nathan coy help in sorting the purchse at peterboro store
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Ella was an absolute gem! I had just had the worst experience at big motoring world and I needed to buy a car that day. So, as we were walking into the reception, Ella approached me and asked could she help? I explained briefly my situation and I’d like to just narrow down what cars they had rather than walking around the courtyard. Ella was so friendly a... [Read More]
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The sales agent was helpful and ensured that the car handbook and various other documents were readily available. He explained various functions of the vehicle and answered my questions fully. A pleasant experience all round.
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We were welcomed, with a smile & refreshments. The whole process of handing back a car and selecting a new one was seamless. A big thank you to Rob & Rachel for their excellent customer service. Thank you all.
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