Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Feb 16 2026
The easiest car purchase ever! From start to finish it was a really smooth process, we arrived on the appointed day to pick it up and it was prepped and in the indoor collection area as promised.
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Birtley Motorpoint branch was brilliant yet again… this time special thanks to Lee Hardy for his above and beyond customer service and professionalism. However the whole team is great - I went back to this branch after they left a great first impression last time I bought a car from themselves. My new corsa looks and drives great. Thanks all!
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This was my first ever car purchase, and decided to go with Motorpoint after a friend had a positive experience. Booking a viewing was very easy, and was given the keys to look around and test out the vehicle i had booked the viewing for. I was completely left alone, and did not feel any pressure to hurry up, make a decision, or hounded by sales reps. ... [Read More]
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Great staff , good customer service. Quick and reliable..
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Ashton Nutall dealt with us and he was very attentive, personable, knowledgeable and very patient with us. The car we bought is perfect for what we need it for. We have a slight problem with it but they booked it in to have a look at it. Nothing was too much trouble. Thank you Motorpoint but most of all thank you Ashton. He is a credit to Motorpoint.
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Location is good
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I had a fantastic experience at Motorpoint Birmingham from start to finish. The whole process was straightforward, transparent, and completely stress-free. The team were professional, friendly, and never made me feel pressured at any stage. The staff took the time to answer all my questions, explained everything clearly, and made sure I was comfortable w... [Read More]
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Very helpful.
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Prompt and friendly service made the whole pocess really easy
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Friendly staff that help you to navigate the modern computer problems of Tax, Insurance etc. No pressure sales just a very pleasant experience. I would highly recommend giving them a visit.
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I actually enjoyed the experience of looking for a new car. It was more fun than I expected. I knew I wanted an automatic with a raised seat position and any colour but white. After that I was flexible. Whilst I didn't see the car I wanted at Newport Chris Kettle was able to find me from up country and shipped it down. I am very happy with my new car.
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I went into motorpoint looking for a puma. I entered motorpoint and Thomas approached very friendly and offered his help. I told him I wanted to view a Ford puma. He then got the keys and I had a look. Afterwards he went through some numbers very clearly and helpful. I went away and spoke with my mum. Decided I wanted to go ahead with the car contacted To... [Read More]
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GREAT RANGE OF GOOD VALUE CARS
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I didn’t feel pressured to buy a car, I was left to make my mind up. I found the staff courteous and very helpful. I have recommended Motorpoint to friends because of the good service.
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All the staff are very helpful. We were looked after by Helena. No pressure from anyone. Test drives are very easy to arrange. Cars are very well presented.
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How much easier could it be to get a new car . Greeted with a friendly face , if the car had been on site we could have walked away with it the same day . I would definitely recommend using motorpoint oldbury .
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Very professional friendly service
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I rang the Edinburgh branch and was answered by Dougie who was extremely understanding to my predicament and offered a solution there and then. Upon arrival at the branch later that day, all staff were incredibly courteous and professional. I was introduced to Dougie who was with a customer and offered refreshments while I waited. A short time later I was... [Read More]
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Outstanding service from the start! My first experience of a car supermarket and we really impressed
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