Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Jul 25 2026
We had an excellent experience at Motorpoint Swansea, and a huge part of that was thanks to Joe. From the moment we arrived, he was friendly, approachable and completely professional. There was never any pressure to buy, and he took the time to answer all of our questions honestly and thoroughly. Joe made the whole process of purchasing our 2021 Nissan J... [Read More]
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Me and my family decided on a random day to go to motorpoint just to have a “look”, Elliot assisted with what my dream car was. He talked through everything and giving me a better understanding in everything. We wanted to look at other dealerships but we came back within 10 minutes 😂. Elliot was enthusiastic which made the whole experience exciting. Thank... [Read More]
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Friendly and patient staff. Follow up paperwork efficient.
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No pressure service from the start looked around at cars once I had made my decision everything was arranged guys where lovely would definitely buy from Motorpoint from now on
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Nice low mileage car reasonably priced except for the transfer fee on inspection I pointed out some faults that were rectified before leaving with the car plus I was promised on the phone when 1st asking about the car that it would have a full service which was not done but it has been booked in to be carried out. I was told that it had been fully valete... [Read More]
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a very good experience
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Our experience was smooth from start to finish!! Excellent communication and Franky gave great customer service!
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Great customer service from Adam and Logan. They had a varied selection of cars to consider and test drive at sheffield before I made my final choice. I will definitely be back again in the future for my next purchase
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The staff were very good and let us look at cars without bothering us.
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During the sales process I had a good experience. The only reason I haven’t given this a 5 star review is towards the end of the original transaction, I was told the car had just been reserved online . It was a little frustrating. Maybe the car could have been reserved right at the beginning of my transaction to stop this from happening. Despite this Kean... [Read More]
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What a breath of fresh air! I'll definitely use this company again. Lynn and Jack at Birtley were very helpful and patient and they done everything for me. Thank you 😊
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Good selection of vehicles at reasonable prices. Good service with very helpful staff . Have now bought three vehicles from motorpoint.
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thesalesman was excellent.made everything easy.
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Good choice of vehicles. Very helpful staff.
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Best price for the car, excellent communication from start to finish and that involved the car being brought up from England. A small snag with the collection date but otherwise a seamless process.
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From the moment we arrived at Motorpoint, Reece at the Swansea branch made us feel welcome and completely at ease. He was approachable, patient, professional, and had a brilliant sense of humour. His friendly banter made the whole experience enjoyable, and it felt like he genuinely cared about helping us rather than just making a sale. One of the things I... [Read More]
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As always fantastic service from the staff at swansea Nathan and Ben and Callum have put up with me changing my car constantly with great service patience and humor also have great cars i know ive had a few
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No pressure selling relaxing look around and helpful staff
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Allow time to view cars with no pressure from sales people, however very approachable when needed to ask question. Easy system to follow, csn access any car of interest and arrange test drive quickly.
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All staff we met were polite, knowledgeable and friendly For example I left my driving licence at Motorpoint on one occasion but by the time we reached home there was a message to say it was safe and would be returned on our next visit. All round a satisfactory outcome.
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