Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Mar 12 2026
Keanan uppal from aston was great. Just wish i knew how much the insurance was and that i have to purchase another key. Mix up on additionals which i paid for and thought were free.£1k worth. Drove to Newport to collect. Connor Hennessy was great. Very helpful and helped with all the docs and changes.
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Sold my Mini Cooper Clubman today at the Newport site. From arrival to departure 5 🌟 service. Jack who handled the appraisal and purchase was very helpful and made the process very easy. The team at Newport gave Lilah my Frenchie lots of attention highly recommended thank you.
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This was my first time buying a car on my own so I wasn't really sure on how to go about things like this. But the staff at this branch have been exceptional. They answered all my questions, kept me in the loop with everything that was going on, and most of all helped me to get my dream car which was in immaculate condition. I could not thank the team her... [Read More]
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Matty and Lucas was very helpful The day picked the new car up was extremely busy They did try their absolute Best to get my deal done as soon as they could
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Found the whole experience easy, stress free and no hard sales patter.
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The sales person was very knowledgeable, professional and friendly
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excellent, went well
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We were able to walk around the yard to look at the cars without any reps coming out to pressure us into buying. We decided on our own which car best suited us. No pushing to buy warranties for this or that, we decided on that side of things on our own. The only reason it wasn’t five stars was an error when taxing the car, as our old car was re taxed in... [Read More]
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Speed of service, not pushy and walked round the sales yard with ease not being pushed to buy. Great value too
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Ben dealt with me and was friendly, efficient and professional although his only disadvantage was being a Burnley fan! 🤣 Smooth part ex and takeover of new car. Would definitely buy from them again.
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attentive salesmen ,informative to give as much information customer enquired, helpful
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Everything was good.👍 It would be more helpful if you could ring direct to the sales person that you where dealing with.
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We were allowed to browse the vehicles in the showroom without any pressure. The sales staff are very professional and friendly. All questions regarding the purchase were answered honestly. Would recommend to anyone looking to upgrade their car.
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Staff made the whole experience easy - helpul friendly patient and respectful whilst guiding me through the whole buying experience.
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The staff are brilliant, not like some garages where they pounce on you as soon as you pull up to the forecourt. Once you enter the building the staff on reception allocate a sales person to you who introduces themselves ask what you’re Interested in buying then let you wander about at your leisure looking at cars. Take a pic of the QR code on cars you li... [Read More]
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Good communication, car presented well
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Fantastic experience so pleased I bought a car from Motorpiont Castleford the sales person Matt Shaw couldn't do enough superb ambassador for Motorpoint very very pleased
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Submitted on: Wed Mar 11 2026
Very helpful in advice on purchasing our new car. We have now purchased three cars over a period of time, and have always been very satisfied with the service.
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