Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat May 09 2026
We recently purchased my new car and had an excellent experience from start to finish. The sales team was professional, friendly, knowledgeable, and never made me feel pressured during the process. They took the time to explain all the features, options of purchase and answered every question clearly. Benjamin Hudson initially and collection day Dawid Ku... [Read More]
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From telephone customer service to face to face service, I was very impressed with the quality and professionalism.
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The sales team have been awesome, I really didn't expect anyone could help me but, they did almost everything for me. Many thanks to Ipswich Motorpoint. I now have the car I have wanted for years.
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Great choice of cars, great part exchange price and a well priced car which I bought. Excellent customer service from sales executive Marcin M. Lovely atmosphere Castleford. Always a pleasure visiting and browsing stock !
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The attitude of the staff first class
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Great and helpful attention from Seth plus value for money.
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Sion the salesman was excellent by giving us time to make our choice of vehicle without being pushy. Excellent choice of vehicles, relaxed attentive atmosphere in the showroom. Great customer service by all the staff.
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Very easy experience, like ordering food in a restaurant. Great service from Joshua
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The fact you are not bothered by sales people, I don't like what you have done putting everything on apps. What is easier than glancing and seeing the price. You have printed all the details and that is placed clearly for you to see but you have to faff around to get the price. I don't use apps. I want to retain being a human being.
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I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has been very prompt getting back to me via email, answered all my questions and been so helpful and friendly throughout the whole process!
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No hassle, any faults fixed quickly
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Submitted on: Fri May 08 2026
Purchased a Hyundai i20 today from Motorpoint. From the moment we walked in Kiran Anthony made us feel welcome. He gave us all the necessary information about the car , arranged the part Exchange and processed all the paper work online including the car tax and V5. He made the process so easy for us. He couldn't have been more helpful. It was a pleas... [Read More]
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I found the whole experience at Motorpoint really easy and hassle free. You are allowed time to look round the cars without anyone following you. Also the team are really friendly and professional would highly recommend them.
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Helpful friendly and knowledgeable staff made the experience hassle free
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My wife and I were greeted at the door and instructed how to use the QR code to access all the information on cars we liked which, and that is a great way to covey information.
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