Motorpoint Norwich

Great experience with the car. Great team that work here and helpful. Lots of different vehicles and was spoiled for choice as I had no idea what I wanted. Once getting the vehicle home my friend noticed that some of the front passenger tyre has wall damage to it where someone has hit a curb or something.

The Motorpoint branch is really easy to find and the team are very friendly and relaxed. They allowed me to look around the car freely at my own pace, and let me take a test drive freely for an hour. I felt so relaxed being there, not like other places that hound you to buy the car immediately. I would definitely come back to buy another car.

Swift transaction. No pressure selling to get finance or all sorts of warranties and other products which can be really annoying in some dealers.

MOTORPOINT NORWICH This was my first time visit to any Motorpoint site and was a little weary as to how pushy the sales staff were going to be. How wrong was I? We were greeted at the door and given an explanation as to where to find the type of car and then left alone to look without someone constantly asking "Is this the perfect car for you?" every 2 minutes. We had a test drive, on our own, for half an hour but could have had a longer one if we wanted. Again, when we returned with the car there was no pushy sales person trying to sell me finance etc. This was a totally different experience to one we had at another nearby car sales establishment. When we returned to buy the car we were offered another chance to test drive just to make 100% sure that we were happy with the car. All of the admin was done by the Motorpoint staff and they even set up the direct debit road tax too. Would I recommend Motorpoint Norwich [Shannon and Abbi]? Yes! Will I be going back to Motorpoint Norwich for my next car? Yes!

Never felt pushed in to buying a car at any stage...unlike a similar establishment nearby. All of the staff were friendly and helpful. A test drive was offered without any obligation, unlike another company. We could test drive the car on our own, unlike with another company. We could test the car for a couple of hours and where we want to, unlike another companies policy. They were not pushy for a deposit to reserve the car, unlike another company, so much so I asked if i could reserve the car. Even when we returned to take the car home, we were offered another 'no obligation test drive' just to make sure. The admin process, including setting up the road tax and transfer of ownership, was completed by Abbi without any issues while I sat there drinking coffee. We even received a follow up a couple of days later to make sure all was okay and we were still happy with our decision.

Great guidance, attention to details, friendly, professional and efficient.

Our experience with Motorpoint Norwich was on the whole very good. A particular shout out to Shannon and Sophie who were very professional and are a credit to the branch. The reason for 4 stars instead of 5 was that due to a mix-up the car had not been serviced before collection and the hybrid battery was flat. I understand new charging stations have now been installed but was too late for us. The car has now been serviced at our local branch (Birmingham) but disappointed that they would not collect and deliver the car back to us given the circumstances. However, that said we would recommend Motorpoint as we are very happy with our purchase and the issues have been handled and sorted in a professional manner.

Great all-round service by everyone at motorpoint Norwich,helpful(very patient with me) Would highly recommend motorpoint for your next car

I found buying the car, an easy experience. Although the paperwork did take some time, but that's very understandable. Shannon did a great job throughout. My neighbour asked about the car,and through our conversation he has now enquired with Motorpoint on buying a car himself!