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Home delivery reservation terms and conditions

This pre-contract information and Reservation Terms and Conditions (“Terms”) will apply to any reservation of a Vehicle you make with us over the telephone or on our Site (“Contract”). Please read these Terms carefully and make sure that you understand them before making your reservation. If you refuse to accept these Terms, you will not be able to reserve a vehicle with us.

These Terms relate to the reservation of a Vehicle only and no obligation to purchase or sell the Vehicle is created by entering into a Contract based on them.

You should print or keep a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time and the latest version will be available on our Site. Each time you wish to reserve a vehicle, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 2 March 2020.

1. Information about us

  1.1 We are Motorpoint Limited a company registered in England and Wales with company number 03482801 and with our registered office at Motorpoint, Chartwell Drive, West Meadows, Derby, DE21 6BZ (“we”, “us”, “our”). Our VAT number is 241 234 643. We operate from 13 retail sites across the country and also have a dedicated contact centre. Details of our branches are on our website.

  1.2 We operate the website www.motorpoint.co.uk (“Site”).

  1.3 For cancellations, complaints and/or enquiries, we can be contacted via the salesperson who handles your enquiry, or our Home Delivery team on 01332 921009 or by emailing us at homedelivery@motorpoint.co.uk. 

  1.4 If we have to contact you or give you notice in writing we will do so by e-mail or by pre-paid post to the address you provide to us in your reservation.

2. How the Contract is formed between you and us

  2.1 When you request a reservation either via our Site or over the telephone you are offering to reserve the specific vehicle described in your request (the “Vehicle”) in exchange for the Deposit, subject to these Terms. 

  2.2 We may acknowledge your reservation has been received but this does not constitute acceptance of your reservation. We will confirm by email that we accept your reservation once we have received the Deposit in cleared funds and the confirmation email will include full particulars of the Vehicle to be purchased, delivery preference and details of the total price. We may also follow this up with a telephone call.

  2.3 These Terms shall become binding on you when:

   (a) we confirm we have accepted your reservation; or

   (b) you make payment of the Deposit to us; whichever is the earlier, at which point a “Contract” shall come into existence between you and us.

  2.4 We may choose not to accept a reservation for any reason and will not be liable to you or anyone else in those circumstances.

  2.5 All reservations will be subject to the stock that we hold and are made on a first-come first-served basis. Whilst we endeavour to keep the Site as up-to-date as possible, we cannot guarantee that all vehicles displayed on the Site or in our showrooms will be available for reservation.

3. Deposit

  3.1 In order to make a reservation you are required to pay a deposit of £99 (the “Deposit”). We will not make your reservation until we have received the Deposit in cleared funds.

  3.2 All payments can be made by either debit card or credit card. We do not accept cash payments.

  3.3 If you decide not to purchase the Vehicle with more than 24 hours notice from a scheduled delivery slot we will refund you the Deposit in the same way that it was paid within 7 days of you informing us of your decision. If you fail to notify us of a cancellation with more than 24 hours of a scheduled delivery slot, you will be charged a “Cancellation Fee” of £99 and this will be deducted from the Deposit.  

  3.4 If you decide to purchase the Vehicle, you agree that we will retain the Deposit as a part payment towards the purchase price of the Vehicle.

  3.5 The Deposit may change from time to time, but changes will not affect any reservation you have already made.

4. Reservations

  4.1 You may only make a reservation if you hold a valid driving licence which permits you to drive in the UK. 

  4.2 We will reserve the Vehicle for you for you to inspect at Delivery unless you cancel the reservation or inform us that you do not  wish to purchase the Vehicle at least 24 hours before the date of Delivery, at which point we will stop reserving the Vehicle for you and refund you the Deposit, subject to Condition 3.3.

  4.3 Once we have accepted your reservation in accordance with Condition 2.4 above, the Vehicle will not be displayed on the Site or in a showroom or used in any demonstration or test-drive, other than on the Delivery Date or where requested by you in advance, unless the reservation is cancelled or you notify us 

  4.4 This Contract is not a contract for the sale of the Vehicle or an offer to sell you the Vehicle at a specific price. You are not obliged to purchase the Vehicle and we are not obliged to accept any offer you make to purchase the Vehicle. 

5. Delivery

  5.1 We offer home delivery for certain of our vehicles and these are identified on the Site. At your request we can provide home delivery for an eligible Vehicle for a fee, the amount depending on how far you are from our nearest site and subject to cancellation charges per Condition 3.3. The “Delivery Fee” will be confirmed to you by our sales team and in the reservation acceptance email.

  5.2 The Vehicle will be delivered to you on the date, time slot and to the location set out in your order confirmation and as agreed with you (“Delivery”) subject to payment of the price of the Vehicle in full (less any Part-Exchange Valuation in accordance with Condition 9.3). We recommend you select the date of Delivery to take place within 14 days of you placing your order.

  5.3 Only you may accept Delivery of the Vehicle and will be required to present your valid UK driving licence to prove your identity. Failure to provide a UK driving licence which matches the information provided to us as part of the Order may delay the delivery of the Vehicle or result in a charge to you of £99 (“Re-Delivery Fee”) if we need to rearrange a new delivery date and/or time.

  5.4 If you need to rearrange the Delivery for any reason, to avoid a Re-Delivery Fee, please contact us with at least 24 hours notice prior to the Delivery. If you need to re-arrange the Delivery with us on less than 24 hours notice before the Delivery, you will be charged the Re-Delivery Fee.

  5.5 If you do not re-arrange Delivery after a failed delivery attempt or cancellation requiring re-scheduling, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Condition 8.1 will apply. 

  5.6 Upon Delivery, you will be required to inspect the Vehicle and acknowledge acceptance from which point the Vehicle will be your responsibility. If on inspection of the Vehicle you are not satisfied and do not wish to purchase the Vehicle, you may end the contract and Condition 7.1 will apply, or you can call our Home Delivery Team (as set out in Condition 1.3). 

6. Price of Vehicle and additional charges 

  6.1 The “Price” of the Vehicle will be as quoted in our showroom, the Site, or otherwise notified to you in writing in the order confirmation. We take all reasonable care to ensure that the Price is correct at the time of your order. However please see Condition 6.5 for what happens if we discover an error with the Price.

  6.2 Where applicable and noted on the order, the Price includes a Deposit of £99 but does not include: any Delivery/Re-Delivery Fee; vehicle insurance; vehicle tax; or vehicle first registration fees, where these will be applicable to the Vehicle. The cost of Delivery Fees and vehicle first registration fees (where applicable) will be charged in addition to the Price at the applicable rates as notified to you on confirmation of your Order. You will also be required to register and pay vehicle tax with the Driver and Vehicle Licensing Agency and have vehicle insurance in place before you are able to drive the Vehicle.

  6.3 The Deposit and Price includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your Order and the date of Delivery, we will adjust the VAT you pay, unless you have already paid for the Vehicle in full before the change in VAT takes effect.

  6.4 Prices for our vehicles may change from time to time, but, other than where identified in Condition 6.5, changes will not affect any Order that you have already placed.

  6.5 It is possible that, despite our reasonable efforts, the Price for the Vehicle given in our showroom, on our Site or quoted over the telephone may be incorrect. In the event that we have advertised the Vehicle at the wrong Price we will ask you whether you wish to proceed at the correct Price. If you agree to proceed at the correct Price we will refund you or charge you the difference between any amount you have paid and the correct Price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the Contract and refund you any amount you have already paid. 

7. Cancellation

  7.1 You have the right to cancel this reservation at any time before the Vehicle is delivered to you by contacting us as set out in Condition 1.3. Your Deposit will be refunded in accordance with Condition 3.3 subject to deduction of any Cancellation Fee if you have cancelled with less than 24 hours of an agreed Delivery.

  7.2 Once the Vehicle has been delivered to you, you have the right to cancel the contract within 14 days from Delivery (“Cancellation Period”) without giving any reason. The last date of your Cancellation Period will be set out in your Order.

  7.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by e-mail to homedelivery@motorpoint.co.uk or call 01332 921009). You may use the model cancellation form set out below.

Model Cancellation Form

Complete and return this form only if you wish to withdraw from the contract:

To: Motorpoint Limited, Home Delivery Team, Chartwell Drive, Derby, DE21 6BZ 

Email: homedelivery@motorpoint.co.uk

Tel: 01332 921009

I hereby give notice that I cancel my contract of sale of the following vehicle:

Registration Make Model Mileage Trim

RegistrationMakeModelMileageTrim





Ordered/received [*] on: _______________

Name of customer: _______________

Address of customer: _____________________________________________

Signature of customer: _______________           Date: _______________

[*] Delete as appropriate

  7.4 To meet the cancellation deadline send your communication concerning your exercise of the right to cancel as soon as possible before 5pm on the last day of the Cancellation Period and return the Vehicle within the next 14 days and in accordance with Condition 8.3.

  7.5 We may cancel the reservation for any reason, including but not limited to circumstances where:

   (a) we have reason to believe you do not intend to or are unable to, purchase the Vehicle; or

   (b) you have reserved or attempted to reserve a number of vehicles which we believe to be unreasonable at the same time or have done so in the past; 

   (c) we believe the Vehicle does not meet any of the specific requirements which you may have notified us of; or

   (d) we believe that the Vehicle will not be suitable for sale.

8. Effects of Cancellation

  8.1 If you cancel this reservation, we will refund to you any part of the Price/Deposit which you have already paid using the payment method used by you to pay (unless you have expressly agreed otherwise), and subject to Condition 3.3.

  8.2 If you cancel the Contract after Delivery, we may make a deduction from the amount we refund to you for loss in value of the Vehicle, and you are liable for any diminished value of the Vehicle resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the Vehicle. The Vehicle must be in the same condition it was (except for reasonable wear and tear for the period it is under your control), free from damage, correctly fuelled and not have been in any accident from the point of Delivery. If the Vehicle has travelled more than 50 miles since Delivery (as noted by an increase in the Vehicle’s mileage as set out in the Order and excluding the distance from the Delivery point to our nearest showroom for return), we will charge you an excess of 50 pence per mile for each mile after the first 50 miles and this amount will be deducted from the amount we refund to you.

  8.3 The Vehicle and its V5c registration document with keys and any extras as provided by us (such as service history, MOT certificates, locking wheel nut) must be returned to us within 14 days after the day you cancel the contract as follows:

   (a) for free by arranging a collection date within 7 days of delivery for us to collect the Vehicle from you;

   (b) for £99 by arranging a collection date 8 to 14 days from delivery for us to collect the Vehicle from you; or

   (c) by you bringing the vehicle to your nearest Motorpoint showroom at your own cost within 14 days of collection. The deadline is met if you return the Vehicle and these items before the end of 14 days from the date of delivery.

  8.4 We will make the refund within 14 days of Condition 8.3 being complied with.

  8.5 If you cancel your Order after Delivery and have partly funded your purchase with a Part-Exchange Vehicle which we have taken away, where possible we will make your Part-Exchange Vehicle available for collection, but in the event that we are no longer able to, we will refund the Part-Exchange Valuation amount to you in cash (by bank transfer) under Condition 8.1. 

9. Part-Exchange

  9.1 You must notify us in advance if you have a vehicle you wish to part-exchange (“Part-Exchange Vehicle”) and provide us with all information regarding the Part-Exchange Vehicle which we may reasonably request, and ensure the Part-Exchange Vehicle is available at the same location and time as Delivery of the Vehicle in order for us to examine it.

  9.2 If we agree to consider your Part-Exchange Vehicle, we will visually inspect it on Delivery to ensure it matches the description you provided. We are not obliged to provide a part-exchange option when selling the Vehicle and our decision to examine and value a Part-Exchange Vehicle, including the valuation we give, is solely at our discretion. 

  9.3 If we are willing to accept a Part-Exchange Vehicle as part of the Price we will provide you with a valuation for the Part-Exchange Vehicle (“Part-Exchange Valuation”). If the Part-Exchange Vehicle is not as described and this is deemed to reduce the Part-Exchange Valuation, you will have the option to pay the difference or cancel the contract and will be charged the Delivery Fee.

  9.4 You have no obligation to accept any Part-Exchange Valuation and can change your mind about a part-exchange at any point prior to Delivery of the Vehicle and our acceptance of the Part-Exchange Vehicle, as long as you notify us of your decision and subject to Condition 9.3. 

  9.5 Where you wish to accept the Part-Exchange Valuation we have provided and wish to continue with the part-exchange you must notify us in writing and at that point we will recalculate the Price to take into account the Part-Exchange Valuation in exchange for you transferring the Part-Exchange Vehicle and ownership of the Part-Exchange Vehicle to us.

  9.6 Unless you have notified us that you will not be part-exchanging the Part-Exchange Vehicle, on Delivery we will not hand over the Vehicle until we have confirmed that it is in the same condition as communicated to us when we provided the Part-Exchange Valuation.

  9.7 For the avoidance of doubt we are entitled to amend a Part-Exchange Valuation and reject a Part-Exchange Vehicle which is delivered to us for any reason, including but not limited to circumstances where:

   (a) the condition of the Part-Exchange Vehicle has changed since we provided the Part-Exchange Valuation or the condition of the Part-Exchange Vehicle is not as stated in the description given by you;

   (b) there is a discrepancy in the recorded mileage of the Part-Exchange Vehicle;

   (c) the Part-Exchange Vehicle has been subject to a total loss claim;

   (d) any other issue is identified by a HPI check or equivalent vehicle history check on the Part-Exchange Vehicle;

   (e) the Part-Exchange Vehicle is not your property to dispose of or you do not have the right to sell it; or

   (f) the V5c registration documentation for the Part-Exchange Vehicle is missing, incomplete or is not in your name.

  9.8 In the event that we reject a Part-Exchange Vehicle in accordance with Condition 9.7 above we are entitled at our option to:

   (a) reject the Part-Exchange Vehicle entirely and require payment of the Price by another means; or

   (b) provide a new Part-Exchange Valuation in relation to the Part-Exchange Vehicle.

  9.9 When delivering a Part-Exchange Vehicle to us you must provide:

   (a) all sets of keys to the Part-Exchange Vehicle; and

   (b) the V5c registration documentation in your name and any associated documentation (such as service books) for the Part-Exchange Vehicle; 

without which we will not accept the Part-Exchange Vehicle.

  9.10 We do not store Part-Exchange Vehicles. Please see Condition 8.5 in the event you cancel the Contract. 

10. The Vehicle

  10.1 The Vehicle may previously have been used as a hire, lease or rental vehicle or have had multiple users. We do not obtain details of the Vehicle’s previous use, but the majority of our vehicles have been used for business purposes. We will provide you with any additional information about the Vehicle that we can on request so if you have any questions about the previous use of the Vehicle or have specific requirements we advise you to discuss these with us before placing your Order.

  10.2 The images of the Vehicle on our Site are for illustrative purposes only. Although we have made every effort to display the Vehicle accurately, we cannot guarantee that a device’s display accurately reflects the appearance of the Vehicle.

  10.3 The Vehicle is provided with the manufacturer’s guarantee to the extent that this is still valid and has not expired. We offer additional warranty or guarantee products at extra cost, please speak to your salesperson for details. Except where you purchase an additional warranty or guarantee product, we do not offer any warranty or guarantee other than as stated in the Terms or implied by law.

11. Our liability to you 

  11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

  11.2 We only supply the Vehicle for domestic and private use. You agree not to use the Vehicle for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  11.3 We do not in any way exclude or limit our liability for:

   (a) death or personal injury caused by our negligence;

   (b) fraud or fraudulent misrepresentation; 

   (c) breach of your legal rights under The Consumer Rights Act 2015 (which include the right to receive goods that match any description given, are of satisfactory quality, fit for their usual purpose and any particular purpose which you have made known to us); or 

   (d) for defective goods under the Consumer Protection Act 1987.

12. Dispute Resolution

  12.1 If you have any complaints, you can contact us by telephoning our Customer Care team on 01332 347357 or by e-mailing us at support@motorpoint.co.uk.

  12.2 Alternative dispute resolution (“ADR”) is a process by which an independent body will consider the facts of a dispute and seek to resolve them without the need for a court. 

  12.3 Where at the conclusion of our complaints handling process you are still dissatisfied, you may use the South Yorkshire Trading Standards Services’ ADR Scheme to seek a resolution. For the avoidance of doubt, we do not undertake to take any part in any ADR process and will notify you on a case-by-case basis of our agreement or otherwise to take part in any ADR process. For details about the application process you can email adr@doncaster.gov.uk or telephone 01302 737573.

13. Events outside of our control

  13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any event or event which is beyond our reasonable control (an “Event Outside Our Control”).

  13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

   (a) we will contact you as soon as reasonably possible to notify you; and

   (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects your collection of the Vehicle, we will arrange a new collection date with you after the Event Outside Our Control is over.

  13.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 14 days. To cancel please contact us as set out in Condition 1.3. If you opt to cancel, we will refund any part of the Price which you have already paid, subject to these Terms.

14. Other important terms

  14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

  14.2 Where we refer to “in writing” in these Terms, this includes email.

  14.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

  14.4 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.

  14.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

  14.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of a Vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.