What is the Motorpoint Price Promise?

14 February 2022 Blog

Find out how to claim money back if you find your new car cheaper elsewhere

We’re big on value here at Motorpoint – that’s why we constantly check to make sure we have unbeatable prices across our entire range of nearly new cars and vans (yes, we sell vans.) 

But what if the unthinkable happens and you buy a car from us and then find a similar car or van cheaper elsewhere within seven days? 

Tell us and we’ll not only refund the difference, but we’ll send you a £50 Amazon voucher as well. This is the Motorpoint Price Promise.

To claim your refund and £50 Amazon voucher you’ll need to email proof of the similar vehicle to customercare@motorpoint.co.uk, or call our customer care team on 01332 426351. 

What counts as a similar car for the Motorpoint Price Promise?

You can read the full Motorpoint Price Promise T&Cs here, but the important things to consider are that the cheaper car you’ve found must be the same as your new car in terms of:

  • Make
  • Model
  • Specification
  • Colour
  • Engine
  • Transmission
  • Age (eg. if your car is a 21 plate, the cheaper car you’ve found must also be on a 21 plate)
  • Condition
  • Service history

And it must have had a similar number of previous owners and the mileage must be within 1,000 miles of your new car. It must also be sold by a reliable retail outlet or car supermarket.

And remember, we can only accept claims made within seven days of buying your car from Motorpoint.

How to claim against the Motorpoint Price Promise

If the cheaper car you’ve found meets all the above criteria then get in touch by emailing customercare@motorpoint.co.uk or calling our friendly customer care team on 01332 426351 and we’ll start the process.

The refund will be in the form of a cheque sent to the address and person on your Motorpoint invoice, and we’ll email you your £50 Amazon voucher. 

For more information, read the full Motorpoint Price Promise terms and conditions.