Motorpoint receives highest possible accolade for service from Feefo

20 February 2017 Press Release

Motorpoint has become the first car supermarket in the UK to receive a Gold Service Award from Feefo, the Global Feedback Engine

“It’s an honour for Motorpoint to receive the Gold Service award from Feefo”

The UK’s leading car supermarket, which opens its twelfth site in Sheffield in late April, was singled out by the globe’s most trusted supplier of ratings and reviews for delivering exceptional customer service during 2016. As a badge of honour, Gold Service accreditation is totally unique as the award is based entirely on feedback from Motorpoint customers. Motorpoint was able to achieve this by achieving a Feefo service rating of between 4.5 and 5.0.

Mark Carpenter, Managing Director of Motorpoint, said: “It’s an honour for Motorpoint to receive the Gold Service award from Feefo. To be recognised for delivering exceptional customer service is a great achievement. We work hard to ensure our customers receive the best experience possible and listening and responding to their feedback has enabled us to improve our offering in 2016 and create a truly industry-leading experience for every one of our customers at Motorpoint.”  

Andrew Mabbutt, CEO of Feefo, added: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first. We have been working closely with all our customers to build trust and transparency online and ultimately helping shoppers buy with confidence and make better decisions.”  

Motorpoint is no stranger to recognition from Feefo. Last year it was awarded Feefo Trusted Merchant status in recognition for scoring an average service rating of 94% throughout 2015 by its customers.