Motorpoint Newport

Excellent customer service, left to look at you own pace and no pressure to make a purchase. Couldn’t do enough to make buying a new car go smoothly. Thanks

Excellent service again from the guys at MotorPoint Newport. Would recommend.

Extremely helpful staff who made no attempt to pressure me into buying a vehicle. Your salesman Roger Edmunds was extemely courteous and professional in his approach with me but friendly also. This is the fourth vehicle I have bought from Newport Motorpoint and would highly recommend friends/family members to make use of them which incidentally my son did 2 days later

The staff that dealt 'face-to-face' with me were all really helpful & efficient and deserved a 5-star rating. The car I wanted to purchase was at a good price and the 'part-exchange' price offer was very decent so no complaints there either which also deserved a 5-star rating! However, disappointingly, a few 'backroom management' problems caused me unnecessary irritation and delays. The vehicle reserved, I made an unannounced pre-collection visit and spotted 2 very necessary items were 'missing' - the 'locking wheel nut' and the 'charging cable' (the vehicle being a PHEV). It took surprisingly long for these to be sorted out..... Also, although the car was only 18months old, I decided out of caution, to check the validity of 'the time balance of the Manufacturers Warranty' as routinely claimed on Motorpoints website. Just as well I did because my personal investigation discovered that this car had been 'deleted' from the manufacturers Warranty List because the obligatory 12-month Service didn't appear to have been carried out!!! It had, in fact been done on time but this had not been uploaded to the Manufacturers records. When I pointed this out to senior management at Motorpoint a very nice lady took positive action and had this 'clerical problem' quickly rectified with official confirmation sufficient to satisfy me, so I went ahead with the purchase. Please note: although Motorpoint don't warn against 'relying on their balance-of-warranty info', I was later told it was ''only to be regarded as indicative''! It's a pity that these 'back-room' problems were experienced by me otherwise I would have been happy to give them a 5-star review....

Relaxed approach to sales really suits. Rob was helpful but not in your face. He kept in touch with stock changes. On the day of the sale he completed all tasks quickly and efficiently. Backed up his promise to send me service history within a few hours of me driving home. A good experience for me with no hassle.

I was treated with respect and kindness when collecting my vehicle

Service is first class. When I first arrived a week earlier I was amazed at the range of vehicles available. Joel was the team member that dealt with me. I paid a small deposit, and arranged to return a week later when Joel was on shift, and then I purchased the car. Everything was efficient. Joel is a credit to your company, please pass on my thanks for everything.

Staff were very helpful

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