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Motorpoint

Customer Reviews

Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.

A Motorpoint customer being shown her new car by a member of staff

Submitted on: Tue Mar 17 2026

Kate first greeted me in May 2025 when I went down to the Birtley showroom. My car had recently been written off due to a no fault claim and I was looking for a car but was unsure of exactly what I wanted from the off set Kate was so friendly and helpful. I visited the showroom quite frequently over a number of months and kate was amazing and very appro... [Read More]

Reviewed on:

(5 out of 5)

Birtley store helpful and quick

Reviewed on:

(4 out of 5)

Amazing staff, very friendly and efficient.

Reviewed on:

(5 out of 5)

Very professional and caring guys took the time to bring water for our dog, no pressure at all put on you to buy

Reviewed on:

(5 out of 5)

the service from all staff was fantastic from start of the process to driving the car away.

Reviewed on:

(5 out of 5)

This dealership goes above and beyond! All employees friendly, courteous and incredibly helpful and credit especially to Tina who made the entire process easy and enjoyable without any pressure. I left feeling confident, happy, and excited about my purchase. I wouldn’t hesitate to come back again.

Reviewed on:

(5 out of 5)

People are so helpful especially Megan.S , second time getting a car from here and always a smooth procedure, can't recommend them enougg

Reviewed on:

(5 out of 5)

From the website, to George in the office to Ben and Abdul in the depot… positive / professional. The smoothest purchase of a car we have ever had. Any concerns / glitches ironed out - patient and nothing was too much trouble… excellent customer service. Will be returning as 2 other family members need wheels. It was refreshing as sadly Skoda, Cupra and T... [Read More]

Reviewed on:

(5 out of 5)

The staff were knowledgeable about what you were looking for and not pushy like some garages. The valuation for our part ex was more than what we expected.

Reviewed on:

(5 out of 5)

Professional , honest, reliable service. No hard sell. Quality vehicles. Excellent customer service.

Reviewed on:

(5 out of 5)

There was no pressure and very relaxed experience.

Reviewed on:

(5 out of 5)

Very good, nice people who work there is no presuure to buy, they make sure you are happy and explain everything very well.

Reviewed on:

(5 out of 5)

No pressure to buy. Staff friendly & purchase was smooth, collected my car in 20 mins.

Reviewed on:

(5 out of 5)

From start to finish the staff at Newport were brilliant. Mark the salesman was exceptional. He was very knowledgeable and not pushy. I would highly recommend this company.

Reviewed on:

(5 out of 5)

Helpful members and a good experience overall with questions being answered.

Reviewed on:

(5 out of 5)

Car was well described

Reviewed on:

(5 out of 5)

Submitted on: Mon Mar 16 2026

Everything went smoothly on the day. Alex was very helpful and knowledgeable. Got the price I was quoted for my car. So no complaints.

Reviewed on:

(4 out of 5)

Easy to use straight forward

Reviewed on:

(5 out of 5)