Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Nov 20 2025
Staff were very polite and attentive. Car was ready when they said it was going to be ready. Plus the car was perfect
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Good service,quality cars.
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Nathan John and Nathan Dawkes (supervisor ) were extremely helpful nothing was to much trouble. It was also a relief not to be harassed by salesman when arriving at motorpoint.
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Upon my arrival, I received a friendly greeting and a coffee. Kelvin helped me through a test drive and after I had decided to buy the car, with all the paperwork that ensued! He was very professional, relaxed and friendly. There was never any over exuberant or pressure selling. Totally brilliant. Thank you to all involved.
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The Sales Executive was friendly and efficient with good product knowledge. The vehicle selection was very good indeed across many types and marques. The administration was efficient. No wriggle room on the price but good value ( and price promise ) to start. A reasonable part exchange value. Time allowed to make a personal choice with no pressure. Well d... [Read More]
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Quick and easy hassle free service
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Personal service.
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All good start to finish.
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Forgot to give me my dash cam kit so I had to go back and collect it
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Liam at glasgow explained everything from start to finish and how the finance works.
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The after sales and sales teams where very good.
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Excellent service from Jodie Poland
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Really good experience in and out with in 45 minutes with my new car and didn’t try to down grade my part exchange
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Submitted on: Wed Nov 19 2025
The customer service is just right - not pushy, but still very attentive. Really good advice about where to browse the vehicles of interest. Get the keys to the cars you're interested in and have a look around them on your own and in peace. Test drives are arranged efficiently and last for a decent amount of time. If your perfect car is not on site, they ... [Read More]
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First Class Customer Service
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Great service. Have used before. Left alone to look around with no hassle or need to purchase. All staff personable, informative and smartly dressed. Lots of information received from Vinnie, Alex and Hannah.
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Friendly staff. Good opportunity to look around a car I’d put a deposit on, & take it for a test drive on my own first, which was nice. Gave me an opportunity to explore some of the features and ask a salesperson any questions I had.
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The salesmen were excellent. But the exchange of cars not so good
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Happy with condition of car (as new) and cost Everything was done without fuss and was straightforward. It’s my third buy from Motorpoint
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Professional, friendly and helpful
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