Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Oct 10 2026
Bought car from Motorpoint stop start was not working discovered battery was not working properly needed new battery got new battery fitted stop start now working Motorpoint reimbursed for the battery cost no problems very good customer service would recommend Motorpoint
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Excellent from the moment we arrived. Chris was amazing. So supportive, went above and beyond
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Exceptional service.The Staff were very helpful and knowledgeable. Defiantly recommend
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Helpful, friendly.
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Always great service here from the staff, honest advice and no pushy salespeople. Always our first call when looking for a new car. Highly recommend
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The service we received from Motorpoint was very good. Everything was straightforward and the salesman was transparent and honest.
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There was a dedicated staff member assigned to us (Taylor) who remained eith us throughout test drive and purchase answered all my questions in full and stayed proffesional although polite and pleasant
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Friendly helpful knowledgeable staff. Didn't quite get the price for our car part exchange. Kurt was our salesperson. Very polite and patient. Mollie was there for us on collection and she was so lovely.
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We arrived a hour earlier than are appointment but only had a short wait as the fitted us in. Everything was very easy from start to finish. I think her name was Sam,explained everything and very helpful full.
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Great customer service, Helen was very knowledgeable polite, we were left to look around with no pushing for sales would recommend to others.
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Submitted on: Fri Oct 09 2026
Brilliant service by Nathan at the castleford branch. Got us our dream car and a warranty aswell. Great service as always
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First time customer, went in knowing what i wanted and was left to look at car without all the sales pitch, but when needed the sales advisor they had all the answers when I was ready. Couple of scratches which was dealt with and resprayed. Colour matched perfectly and replacement charger cable provided. Overall a great first experience
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Was friendly and informative experience buying a car from this company in Maidstone. Fin was an excellent salesman and was easy to talk to. Also Chris was outstanding and very helpful to give me key information on electric cars.
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Car was ready when agreed, great service during the whole process. Car was a great price and was the colour and spec I was looking for.
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Recently bought my car from Motorpoint with the help of Nikhal and it was super easy from start to finish. The car was brought over to a nearby motorpoint centre within a few days of purchasing and then I collected all within a week. At the centre Nik & Zeynep dealt with the whole process really quickly and smoothly and it was a pleasure meeting them.
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