Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Jul 09 2026
Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered all our questions can’t thank him enough
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Made an appointment to see the car with a view to buying it. Everything was ready and I was given plenty of time to look the car over. Paperwork was quick and simple as finance was sorted. Very good service from Shannon, a star of the future, nothing was too much trouble.
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Your staff are are a credit to you. Your price match not so much... Otherwise it would have been 5*
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Very helpful no pressure at any time loads of vehicles to look at
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Excellent service speed of viewing car to driving off second to none.
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Rash Hussain was absolutely excellent. He explained the end to end process so there were no surprises. He took time to understand my needs and responded politely, with empathy and respect. I've been in business a long time and rarely come across a professional like Rash in Sales! You need to keep hold of him!
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Helpful staff
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Very efficient and helpfull, special mention for Josh Smith on our first visit and Mitch Hobden on collection.
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Lucus was a very easy person to deal with he was polite and helpful, there were a couple of disappointing reasons for not giving five stars the main one for me was I thought the new car should have been cleaned to a higher standard the wheels were only cleaned to the front the inside of the wheels were very dirty, when I lifted the bonnet I found the engi... [Read More]
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It’s pretty much our sixth car with Motorpoint, we had an eye on a cheeky golf in Swansea and Ben dealt with me in a friendly professional manner I even picked up the car on the same day ! Brilliant MP never disappoints.😊🚗
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Excellent service and advice
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I was undecided on whether to buy a manual or automatic, Geoff at the Stockton branch arranged for us to test drive both, went for a manual in the end. Car was prepped to a good standard and was available to drive away the same day if we wanted. The price was competitive. Pick up was quick and easy. The only minor issue is that I was unable to access moto... [Read More]
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Always excellent service from the staff
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Sales person was really helpful
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Jack was excellent and helped me choose my car which is amazing. He was understanding, amazingly helpful and just got me. What a start and a great ambassador for your company. I would, and have recommended Motorpoint to my family.
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It was my first time at Motorpoint, disillusioned with other vendors I made the choice to venture further afield. I wasn’t disappointed Vinnie, Seth and Reid were exceptional! Not pushy but knowledgeable and welcoming willing to provide advice where needed, the cars pretty much sell themselves! I really wanted to leave a 5 star review however, I’m having ... [Read More]
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Nice staff not pushy,
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Absolutely fantastic! The whole process was so easy and simple. Found a car I loved, did the paperwork and the car was mine, all in a matter of a few hours. Everyone was very helpful. Fully recommend Motorpoint Derby.
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A simple and easy transaction. Very little detail discussed and cosmetic & wheel insurance added without my knowlege.
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