Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Oct 13 2026
Excellent customer service Helpful efficient representatives
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Submitted on: Mon Oct 12 2026
Great customer service
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Muhi Rohman - fantastic customer service - didn't feel mislead or pressured into making a deal. Would recommend
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couldn't thank this place enough for hopw much they have helped me sort out a new car especially to james who went above and beyond to help me. As a carer i need a car for work and he sorted it out straight away even with having difficulties with my current finance provider amazing service
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I honestly had best customer service after sale. Very kind and helpful staff. I would like to thank Mr.Ibrahim once again.
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Most of the experience was impressive the only gripes I had was there was hardly any charge in the car not what I was expecting
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The staff were helpful efficient and polite, creating a great experience when purchasing our car, thank you Geff and Paige.
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All the staff were friendly and professional . Zane and Tom made sure the process went smoothly and were patient and answered any questions . Gurjit is charming and helpful. Highly recommend . Thanks
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Sales advisor Chris was great
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I WANT TO SAY THANKYOU TO ADAM WHO HAS HELPED ME TODAY IN CUSTOMER CARE, HE WAS VERY HELPFUL AND PUT ME AT EASE EXPLAINING MY WARRANTY, THANKS ADAM :)
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Arrived late for appointment but was greeted warmly and made welcome. The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and was completed quickly and easily. Would definitely recommend Motorpoint.
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Nothing but good things to say about Motorpoint. Great selection of vehicles and the staff are a breath of fresh air. The follow up work after the sale has been first class.
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Lauren Fuller at the Newport branch was amazing. I was so grateful for kindness she showed me whilst making a car choice, nothing was to much trouble. when it came to picking up the car i dealt with another amazing person, Morgan. Again, I was shown nothing but patience and kindness, nothing was too much trouble. I would hugely recommend Motorpoint Newpor... [Read More]
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Paige was very helpful during the sale and couldn't do enough to make it a problem free sale
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I had missed out by hours on two cars at Motorpoints Swansea and Newport, which as a disappointment, but at Motorpoint Newport Michael Cartlidge went out of his way to source a similar car and reserve it for me at Motorpoint Maidstone. Going to Maidstone was quite a trek, but the Maidstone staff were polite and helpful in arranging a trial run, and also ... [Read More]
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Chris and Morgan i can't thank them enough made the buying process a pleasant experience
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Very good and good price
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Fantastic service from start to finish.
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Professional and friendly
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