Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Dec 19 2025
Great customer service. No hard sell, just great advice when requested. Process was very quick and easy. Getting your own online portal made it very easy to see what was happening with your purchase. Great range of cars to choose from with a budget for everyone. Much better deals and pricing than the main dealers I visited were offering. Laura who ... [Read More]
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Chloe helped me , she was friendly and professional . She took time to demonstrate how to use an automatic car and its controls to me and took me for a test spin. I was very happy with the overall experience.
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Very professional staff at handover of car and very clean and tidy premises
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Submitted on: Thu Dec 18 2025
We were assisted by Darcy who was great, really helpful without being pushy. Darcy explained everything from start to finish, he was a really good boy 😉 Thank you to Darcy and the team who were all so friendly. Would highly recommend motorpoint great service.
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As always, excellent customer service from sales executive Marcin. A great choice of vehicles and a fantastic trade in price make Motorpoint my number one choice when I decide I need a change of vehicle.
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The welcoming and acknowledging greeting from staff who then left us to browse at our leisure, the no pressure no fuss approach to customers gives us the space to look around without feeling salespeople watching and getting ready to pounce. Makes for a very relaxed experience.
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Got a great trade in for my old that meant I could get the New car I wanted
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From start to finish I could not fault Motorpoint on their website, customer service and sales. The website is clearly & provides any car you could want. On choosing your preferred options part exchange & finance options clear and immediately available. I then arranged a visit for test drive and met with Gianluca who was polite, welcoming and clear on th... [Read More]
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Excellent service no pushy sales techniques all round good experience
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Excellent service. No hard pushing like some other companies. Mark the salesman so professional and helpful. I would definitely recommend Motorpoint. My son and his partner bought their BMW in the summer and experienced the same customer service!!
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Great service great prices would recommend
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We had a fantastic experience at Motorpoint Portsmouth. Charlie was brilliant in helping us choose the best car for our needs and within our budget. Everything was made very simple and we got a great price on our part-exchange vehicle. Highly recommend!!
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Seamless service, got the car the same day.
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Great experience at Motorpoint Castleford recently, with my Wife’s new car. The speed and efficiency they worked at to get the deal over the line was phenomenal. We’ve used Motorpoint for a number of years now and will continue to do so. Thanks especially to Niall who assisted us.
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I’ve bought my last 3 cars from motorpoint. Fantastic service and great prices. They gave me fantastic part ex prices also. Would highly recommend
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I rate the staff's work 10 points. Jų
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Submitted on: Wed Dec 17 2025
Leon was great by being helpful in improving imperfections in cosmetic body damage to the car and being a very good listener to issues that could have cancelled the sale and reacting positively to these issues.
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First class service from Motorpoint Widness. Courteous and professional throughout. Sold my Ford to Motorpoint after getting an online valuation. I was paid 100% of the online value. Motorpoint repaid the outstanding finance I owed directly to the finance company within 3 works days of the sale. The remainder was paid into my bank account with 3 hours of ... [Read More]
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All stages of vehicle purchase and trade in happened in an efficient and timely manner with no surprises. Motorpoint staff were knowledgeable and courteous in making the experience straightforward and stress free.
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My daughter bought a car from motorpoint Swansea the sales advisor Jodie was an absolute credit to your company she helped my daughter in the search for her first new car and made everything such a pleasure to deal with your company I will recommend motorpoint to anyone absolutely fantastic service and will buy or recommend to whoever is looking for a new... [Read More]
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