Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Aug 04 2026
Excellent service, only dropped a point as I felt it was being rushed into buying car before seeing it or test driving it
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Ash was really helpful and made it a really good experience. He was very thorough making sure everything was in place
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Good communication,helpful member of staff.Felt comfortable.
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Everyone was very professional and answered my questions well. When a misunderstanding was brought up it was fixed. From seeing the car, to leaving with it was very smooth.
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I had wound full experience with the person I was dealing with us.
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Excellent service from start to finish Joe Helliwell was excellent very professional and made everything easy to understand made me feel at ease buying my car
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Absolutely brilliant car buying experience. They gave me a great deal and bent over backwards to accommodate me. Great car amazing staff helpful, friendly and very knowledgeable. Matthew went above and beyond to get me the very best deal on my old car and new one, he sorted out a test drive and the chance for my one of my kids to try out the seats the fol... [Read More]
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Ordered the car through the website, arrive at my allotted time and after the test drive of my part exchange was done, car transferred to my name and off I went. Zeynap who looked after me was very pleasant and professional and was a pleasure to deal with
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The gentleman who actually attended to me was very polite helpful and professional even though he was acting on behalf of Nik, who I started dealing with who is also a lovely gentleman. Apparently Nik, also attended to me in 2022 when I got my car at Motorpoint. Unfortunately I had to pay extra £250 against my initial agreement deposit of £3000/part exch... [Read More]
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The service I had was fantastic very quick and efficient. Made the buying a new car satisfying and easy. Would highly recommend and use again
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It was very easy and Oliver was so good and supportive would recommend him if you want to buy a car, gave an excellent deal on my trade in extremely happy with the purchase
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Submitted on: Mon Aug 03 2026
I bought a ford transit e courier from motorpoint in Peterborough Jamie and Rachel were great to deal with couldn’t be more helpful had a couple of things I found when I got it home on the Saturday went in to see them Rachel pointed me to Fred who swiftly booked me in on the Monday two days later and my van was sorted within in a couple of hours I’m prett... [Read More]
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Hi I can honestly say my experience with Motorpoint at Birtley garage was excellent. The staff were exceptional and very attentive, helpful and professional. The staff member who helped my friend and I choose a car what can I say thank you so much for making the experience a nice one your a credit to your company. So many thanks again. Amanda. Kath marion.
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Our experience from beginning to end was brilliant. This is our second time here at Chingford exchanging our car. We were initially helped by Raj and then assisted by Zeynep who was very helpful. Together they made our experience great and easy. The customer service at Chingford is exemplary, the cars are good quality and competitively priced. A massive ... [Read More]
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The car was exactly as we expected and it was a quick, smooth purchase
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Fantastic quick easy will buy from you again
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Selected car online for low mileage. Details sorted on phone. Pick up was sooner than expected but transfer was straightforward with pleasant, helpful member of staff.
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The salesperson - Jon at Newport branch, he was so helpful. I love my new car and I had such a good price on my part exchange.
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A good experience overall with a couple of issues. First of all the milage advertised was 600 miles more than advertised. Secondly my trade in was on a private plate. I was told that the £250 required ,pending me handing over my trade in with it,s original V5 , would be refunded. This was not the case.I returned and queried the £50 refund . I was shown th... [Read More]
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