Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue May 19 2026
Genuine guys. seem to enjoy their work and do not pressurise to buy add ons. A pleasure to deal with. Thankyou Ben and Adam.
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Great customer service from Sam, nothing was too much trouble. Made the process really easy and was very patient helping me find a car in my budget
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Alex was very helpful . Car ready to go . Had help around insurance . Good advise . many thanks
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Charlie Newton was really good he helped me with my car nothing was a problem to him always had a smile on his face and made sure me the customer was satisfied before I left. Infact the employees that I did meet where lovely and made me feel comfortable thanks Debbie Ward.
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We were very pleased with our car ,the staff were very friendly and helpful they didn’t rush us to buy our car and they advised on all matters. The after care was spot on and many thanks to Daniel and Connor for their advice and patience. Would recommend to friends and family.
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Easy access to all vehicles .clear written information on all vehicles.Most importantly The sales rep Owain who dealt with our purchase, made it trouble free with his friendly personality and professional attitude to his job.Many thanks .Elfed Isaac.
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Kelvin went the extra mile. Made it all easy, many thanks Sue Fatrer Sheringham
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"I had a great experience purchasing my Car at Motorpoint Edinburgh.Lewis was incredibly professional, transparent, and patient. There was zero pressure, and he thoroughly explained all the features and financing options. The entire process was smooth and fast. Highly recommend!"
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It was a great experience, they were helpful, friendly staff , been a good service too and honest too
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Bought my car from Maidstone motorpoint- so pleased with the service from Chris and Joe. Couldn’t have made my experience any better. Thank you again!
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The staff Motorpoint Derby were friendly and welcoming. Exceptional customer service without any sales pressure. Vehicle handover was efficient and stress free. Much better experience than any main dealer. 100% recommend Motorpoint Derby for your next vehicle purchase.
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All of the staff were very helpful
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Visited Motorpoint Norwich on two occasions. Viewing a car and then to have a test drive and part exchange quote. Both times well looked after and everything explained about potential purchase. Any questions answered efficiently and effectively.
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What a stress free way of buying a car. Having not purchased a second hand car in years, I was not looking forward to the whole process, how wrong was I? Know nothing about cars? Hate the haggle experience? This is the place for you. To top it all Joe, who helped us was amazing.
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Staff all very friendly, knowledgeable and helpful. Seemed a very fair company to deal with. Encountered some process difficulties at payment stage. Otherwise, have no hesitation to recommend.
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I enjoyed the professionalism with which the company supported me in buying my car. They were transparent and answered all my questions and worked with me to provide the kind of finance that will not impact my current lifestyle nagetively. The staff that attended to me on the day i purchased car was awesome. She conducted herself professionally well.
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We hadn’t bought a car in eight years, so taking this step felt a little daunting but our experience at Stockton Motorpoint made it completely stress-free. Raees was fantastic from the start: friendly, knowledgeable, and incredibly patient while we decided which car was right for us. He carefully talked us through every feature of the car and explained ou... [Read More]
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Zac was very informative, helpful and not pushy. Would highly recommend
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