Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Mar 28 2026
This is the 3rd car I have bought from Motorpoint in Castleford. The customer service I have received from all the staff is outstanding. This time Matt, Nathan,Kayley and of course the lovely Wendy have all made the buying experience easy.
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Easy process from start to finish. I was never pressured into making decision. Great communication too.
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The people were very helpful and knew about the car you were looking at
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I would like to thank both Jack Lester and Alexander Ferguson. They made the car buying process excellent defined by honest, low-pressure service, clear communication, and excellent customer service. They both listened to us and provided detailed vehicle information for our new Audi Q3. They offered a transparent, stress-free buying process. They are bot... [Read More]
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We’re very polite and professional
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Second time we have used Motorpoint, so it must tick all the boxes for us.
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The staff was very helpful and everything went smoothly I had no problems at all
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Everybody is proactive and happy to help in enay situation what a pleasure to buy a car with zero pressure to do so even the smallest of things 😊
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From making initial contact with the company I felt that the service provided and guidance given was what I needed. I didn't feel pressured in any way to buy a car.Christopher Johnston contacted me and helped me through the process. If there was one criticism it was the fact that when I enquired about a trade in with my current car I was offered £1200 l... [Read More]
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I was dealt with by Jake and he was very helpful and understood my requirements
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Really friendly staff, great location and fabulous facilities for customers waiting
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Good value very professional people
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No salesman following you around , greeted when you walk in , asked if they can help then left me to have a look around at my request as wasn't sure what type of car I was wanted , seeing possible car of interest and approached sale staff , test drive and sort figures out and now I'm happy got car that I liked.
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Friendly staff
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Staff were brilliant
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Submitted on: Fri Mar 27 2026
Friendly sales assistant and the coffee area is welcoming
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Zeynep was very polite and helpful last Friday when I went with my brother and bought Mazda 2 nothing was to much even on the phone about a few questions. Well done Zeynep . AAlso called today but she was busy so Nik helped me sort out a few issues which hopefully have been solved . Never been to Motorpoint in Chingford but was great seeing my brother li... [Read More]
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Good choice of cars, friendly staff with no high pressure sales.
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