Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Mar 17 2026
Kate first greeted me in May 2025 when I went down to the Birtley showroom. My car had recently been written off due to a no fault claim and I was looking for a car but was unsure of exactly what I wanted from the off set Kate was so friendly and helpful. I visited the showroom quite frequently over a number of months and kate was amazing and very appro... [Read More]
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Birtley store helpful and quick
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Amazing staff, very friendly and efficient.
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Very professional and caring guys took the time to bring water for our dog, no pressure at all put on you to buy
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the service from all staff was fantastic from start of the process to driving the car away.
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This dealership goes above and beyond! All employees friendly, courteous and incredibly helpful and credit especially to Tina who made the entire process easy and enjoyable without any pressure. I left feeling confident, happy, and excited about my purchase. I wouldn’t hesitate to come back again.
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People are so helpful especially Megan.S , second time getting a car from here and always a smooth procedure, can't recommend them enougg
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From the website, to George in the office to Ben and Abdul in the depot… positive / professional. The smoothest purchase of a car we have ever had. Any concerns / glitches ironed out - patient and nothing was too much trouble… excellent customer service. Will be returning as 2 other family members need wheels. It was refreshing as sadly Skoda, Cupra and T... [Read More]
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The staff were knowledgeable about what you were looking for and not pushy like some garages. The valuation for our part ex was more than what we expected.
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Professional , honest, reliable service. No hard sell. Quality vehicles. Excellent customer service.
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There was no pressure and very relaxed experience.
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Very good, nice people who work there is no presuure to buy, they make sure you are happy and explain everything very well.
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No pressure to buy. Staff friendly & purchase was smooth, collected my car in 20 mins.
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From start to finish the staff at Newport were brilliant. Mark the salesman was exceptional. He was very knowledgeable and not pushy. I would highly recommend this company.
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Helpful members and a good experience overall with questions being answered.
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Car was well described
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Submitted on: Mon Mar 16 2026
Everything went smoothly on the day. Alex was very helpful and knowledgeable. Got the price I was quoted for my car. So no complaints.
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Easy to use straight forward
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