Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Jun 21 2026
The salesman Hugh was very helpful and informative, in no way did I feel pressured to buy a car. Overall it was a very easy process. The price of the car was just outside my budget but as it had everything I wanted without compromising I felt it was worth the extra
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there are humble honest and helpful
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Zaynap is a very nice and efficient lady. She answered all our questions and handled the sale perfectly.
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Friendly staff willing to listen to my needs. Always very knowledgeable about the products. Competitive and best price for the exchange value of my car. However I did feel pressured into purchasing some products which I initially declined to buy.
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Had excelent customer experience in Motorpoint. Reid Benz on the first day was highly patient and professional. There were two other trainees (one called Raoul abd the other I cannot remember from the top of my head) who dealt with our query to textbook professionality on Friday 19th June at 6p.m and were very condiderate with us. Wish them all the best... [Read More]
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I am an older female customer who went on her own to change her car. I was in the hands of a young girl called chloe. She could not have been more patient or more knowledgeable. She made the experience so much easier. She did absolutely everything she could to help me in a very pleasant way. Thank you chloe
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Great staff who put no pressure on you to buy.
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Staff very helpful and polite , good choice of vehicles at good price
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Abdulraziq Hossein was the employee from Motorpoint who supported us with our journey in trading my old car in and buying a new car. He was extremely helpful and knowledgeable. He asked us lots of open questions to identify what car we wanted as a family and helped us tailor our search and our affordability. He kept us updated at every step of the proces... [Read More]
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From start to finish all interactions with Motorpoint colleagues were fabulous. Everyone I spoke to and me were professional, friendly and accommodating. Lynn in the dealership at Birtley went over and above what I expected. It was a very personal service and at no point did I feel like I was just another customer. Thank you Motorpoint for making my exper... [Read More]
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Very friendly and polite staff. Jacky man was 10/10 for being very helpful on the day. it is always very welcoming whenever I come to the Oldbury store.
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I recently purchased a car from Motorpoint and couldn’t be happier with the experience. From start to finish, the service was excellent and the whole process was smooth and stress-free. Communication was outstanding throughout. Even when there were some very minor delays, the team kept me informed every step of the way, which I really appreciated. It’s c... [Read More]
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Good customer service
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Submitted on: Sat Jun 20 2026
Ty was extremely helpful and very polite. He went through everything thoroughly and answered any questions or queries I had. He kept in touch the whole time from going to see the car to the day of collection. Would definitely recommend Ty to others and the whole experience was seamless.
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Amazing service from Caden, I must say it’s the first time i used this company to sell my car and what great service i received from the start at reception to the finish excellent customer service all staff members are very helpful and friendly these guys go above and beyond for their customer thank you so much ☺️
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What can i say, i've bought more cars from motorpoint than i can remember over the last ten years. My family have been recomended and bought 1 or 2 themselves. My most recent pcp exchange was in Sept 25 when i purchased an MG HS nearly new which i am very pleased with. The reason for the repeated visits have been the the friendly sales staff who remembe... [Read More]
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I recently purchased a car from here at Motorpoint Chingford, and the experience was fantastic from start to finish. I was assisted by Zeynep Salman, she was friendly, knowledgeable, and handled the part exchange smoothly. The customer service was excellent. Communication was clear and timely, the test drive and paperwork were handled smoothly, and she c... [Read More]
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Went to Motorpoint Castleford to view a Mazda cx5. The car was beautiful but my wife and I could not fit in it. We tried several other cars but came away without buying. The salesman was fantastically helpful even though we did not end up buying. To end an unsuccessful day I lost my wallet!
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Second time we have bought a car from motorpoint, service was excellent in birtley, Amanda was helpful, friendly, informative and it was a pleasure to do business with her
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