Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Dec 12 2025
Ordered a car and picked it up after doing the paperwork at Motorpoint in Edinburgh- Lewis was looking after our order and did a great job - especially going above and beyond our expectations to find missing service history of the vehicle we were interested in - first class - highly recommend him if you are buying from Motorpoint in Edinburgh
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Helpful & easy to deal with
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It's such a simple process buying from Motorpoint. 4
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First time I have had dealings with Motorpoint. Just sold my Mini Countryman to the Ipswich branch. Great service, Oliver was friendly and professional. They checked over the car and explained what they were checking for, how the process worked and I came away with a great price. Would definitely use them again.
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The staff are very knowledgeable, friendly and very helpful . The whole time I was at both branches the staff were very attentive .
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Pleasant, easy & relaxed place to buy a car from.
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Our salesman Mathew was very helpful, he gave us all the information we required in a friendly manner. Our buying experience was much better than we had anticipated.
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Matthew the salesman was fantastic from start to finish, answered any questions I had and was professional and very knowledgeable.
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We found the car we liked at a relatively competitive price - we were not pressurised in any way and the service we received was good - our questions and queries were resolved with clear and helpful information The sales guy who dealt with us was very personable and helpful
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Great support, advice and guidance from both Joe Ilaria and David Walls. Two fine men who helped my family buy three vehicles in a month. We are indebted to them.
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Submitted on: Thu Dec 11 2025
I knew what I wanted and it was a straight forward process to part exchange and purchase my car. Staff were not pushy and the sales assistant was very helpful in terms of reducing bureaucracy and smoothing the experience
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Great advice from your staff very helpful
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From first walking in to driving away with my new car I was allowed to go at my own pace. I was not pressured into anything and my contact ( Steven) was knowledgeable and even found the answer to a couple of questiona i had.
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Hassle free viewing of stock, excellent help/advice from staff, very easy to deal when buying. Overall very pleasant way to buy a car.
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Great team and very professional
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Was a bit slow at times but overall good service
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Helpful and patience staff quick and thorough service kept in touch throughout the process
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Submitted on: Wed Dec 10 2025
There were no sales people breathing down your neck and putting on pressure. Left to browse in our own time but staff available to answer questions when needed. Staff member we dealt with was friendly and helpful.
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