Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Apr 19 2026
Always helpful and go out of there way to make sure you are happy with everything. Bit of a nightmare to get hold of on the phone. Paperwork and road tax sorting out very easy. Always get my cars from motorpoint.
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Everything was good about the sale, my only critisiam is they masked the smell of smoke very well, after two days the smell of smoke was disgusting. I do think they should od told me as i could of been allergic to smoke. I still have not got rid of it compleatley. Sales girl Courtney was lovely and not at all pushy.
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Having seen bad reports on other car supermarkets I decided Motorpoint was the safest option. Good reviews mainly and I know a couple of people who have bought from them in the past and were satisfied. The process was relatively easy but thorough, giving confidence that they know what they are doing. Special mention to Michal Rybak at Castleford. It's onl... [Read More]
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Brilliant service, helpful, polite staff. Reassured throughout in all aspects of service. Explained in detail about car and services provided. Fast and excellent service. Highly recommend Charlie Newton.
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You get free drinks good service and they don’t bother you constantly but if you need anything there very helpful and determined to help you with exactly what you need. Joe in sales was very helpful and honest and was brilliant
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I had a fantastic experience with Görkem and Zeynep at Motorpoint. They handled the sale of my car from start to finish with complete professionalism and care. Both were incredibly knowledgeable, transparent, and efficient throughout the entire process, making what could have been a stressful experience feel smooth and straightforward. Their communicatio... [Read More]
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Would recommend to anyone else as it was a good experience, personally liked the fact you are not pestered on entering the sight free to browse and also staff extremely friendly and happy to help once you choose to engage in looking at a car . I purchased a car and I am very happy with it also part ex my old car so it was all hassle free . Would use them ... [Read More]
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Found a car in our price range although had to pay to have it transferred from another area
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a}We saw the car my wife wanted. b)Your staff: Zac:Savannah:Lily: were all "on the ball" c)Critical:TAKE B Y DEBIT CARDS.
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Jon, was great, no pressure and patient when our bank put obstacles in the way of our making payment.
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The whole sale was easy and Adam was very helpful and polite we would gladly come to motor point again if we want another car in the future
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Joel was very efficient
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From the first conversation about the car to the actual purchase everyone was courteous, understanding of my needs, and exceptional in customer service. I liked the fact that nobody made me feel under pressure like a lot companies can which in my opinion made them more professional.
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The process from start to finish was very easy and problem free. Ash was great and demonstrated the features of the car clearly (answering my many questions 😃). Altogether a great experience and I would recommend Motorpoint Coventry to anyone.
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Salesman Matthew so good .. helpful , not “ pushy” .. understood what I wanted . Also Aimee who dealt with handover was so lovely and good sense of humour
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Excellent choice of cars for all budgets. Great staff, no pressure from them. Chelsea at motorpoint Birmingham was a star, excellent customer service 👏
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Excellent customer service we had a young lad called Lucas helping us pick our new car up and nothing was too much trouble. Came and sat with us and helped us get to grips with all the new gadgets
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