Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Sep 03 2026
The staff were really helpful with me and my family and helped me get the best car for me
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Great service from ordering the car to driving it away
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For the main it was a proffesioal and positive experience . No direct pressure to purchase a vehicle. The extended warrenty could have been explained a bit clearer . In the fact it was a third party who actualy delt with and complaints. Test drive is to short. Three to four miles does not give a purchaser time to evaluate as to wether the vehicle suits ... [Read More]
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Quick easy great team great price
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George was amazing helping find the right car for me personally. Making sure to talk about every detail possible, answering all my questions about finances. 11/10
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Very straightforward process and very quick. Staff also professional and competent.
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Excellent 10 out of 10
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Easy process from choosing the car to collection day. Great service experience given as I mistakenly reserve the wrong car. Swapping over was seamlessly easy and all members of staff were very helpful. The colleague on collection day was very helpful and patient with us when we had difficulty with payment.
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this is our sixth purchase,need i say anymore.great customer service from start to finish.
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Staff very efficient
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Really well looked after. Easy process and quick turnaround. I was able to collect car within a few days. The staff are friendly and helpful. I noticed that speaker wasn't working and they are now sorting it with no issues at all. Good communication.
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I had a very good experience Zain was amazing start to finish it’s just a shame when I did buy car he was off on that day but he till this day has been fantastic.
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Good service and price.
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Daniel helped me to purchase just the right car for my needs at a very reasonable price, very happy with the service I received.
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Was under no pressure to purchase a car and felt at ease with salesmen
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The sales perosn Jake was very helpful without applying any pressure on us
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Me and my partner were handled by Ross and the service was fantastic, he was incredibly helpful and knowledgeable. Made the experience so much easier.
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All staff encountered @ Norwich were most friendly, helpful & professional. The only disappointment was that the car at collection was not prepared properly. Stains on seats & grubby arm rests, glue dirt residue from boot sticker etc, had to be addressed by smart techs at POS.
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Excellent customer service. Loan agreement took no time at all and had our new car within 48 hours.
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