Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Apr 04 2026
The service and staff were friendly and helpful
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Overall very pleased with the whole process. Buying my new car was extremely easy and hassle-free. Support from the team was great throughout from purchase to collection. There was a delay on pickup day and my scheduled appointment was 40 minutes late but I was eventually seen and everything after that went smoothly, so nothing major to complain about.
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Motorpoint's Customer Service was very accomplished which made the transaction of buying my car a smooth and enjoyable experience while also being very competitive in the market place.
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Nice staff very friendly making things Easy i will highly recommend friends
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Submitted on: Fri Apr 03 2026
Spoke with Dan who straight away knew exactly the type of car I was after and listened to my budget and concerns after an awful experience elsewhere. He was understanding and helpful and the first car he showed me was perfect for my needs. He took the time to go through the finance with me, tweaking my deposit to get me a monthly price I was happy with. ... [Read More]
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Everything
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Staff was able to help in every way possible
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Friendly, speedy and professional service
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Amazing experience! Easy, professional why to buy a car. Exceptional staff. Friendly, knowledgeable, approachable and helpful. Bailey and Chloe were superb from start to finish!
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Very attentive staff who offered a wide selection of very reasonably priced cars. Bought a Mazda CX 30 for my brother in law about a month ago and went back and bought a Hyundai Tucson because of the quality and price of cars
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Raja was actively listening to my requirements for my car specifications. What was endearing was that although I was with a male he was clear that he was attentive to my needs as the purchaser. He assisted me with ensuring when I was available to pick up my new vehicle and showed me the technology which I was unused to. He made a curtesy call to me con... [Read More]
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My Renault EV vehicle pick up at your Ipswich branch was very good. Staff efficient and friendly and organised... A good experience.
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Excellent customer service
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All the staff we encountered were helpful and friendly, especially Helena. She made the whole experience of purchasing a car much more enjoyable. She was informative and her knowledge help inform our decisions.
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Fantastic customer service. Adam at the Sheffield branch was amazing and a genuinely nice and helpful guy. Would definitely recommend people to go there
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Greeted by friendly and welcoming staff made this a pleasant and easy process purchasing our new car, Lucas was helpful and professional throughout explaining everything clearly.
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Great adds. Good pics. Good info. Always go to Motorpoint first when buying a new car.
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The staff were helpful and friendly
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