Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Oct 03 2026
Just bought a one-year-old VW Touran from the Derby site. Two parts to this review. The buying experience was 5*, exactly as buying a car should be. Warmly welcomed but then left to our own devices to inspect the car, no pressure or hard-sell, no needing to haggle, nothing too much trouble, understandly there was some attempt to sell extras but there was... [Read More]
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I had a really positive experience buying my Toyota from Motorpoint Swansea. From the moment I arrived, the whole process was straightforward, relaxed and professional. A special thank you to **Elliot Long**, who looked after me throughout the process. He was friendly, patient and very helpful, answered all my questions and made sure I understood everythi... [Read More]
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From start to finish, the process was made as easy and pleasant as possible. The staff very friendly ànd helpful throughout.
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Knowledgeable person who knows the process inside out. It was good that they helped to complete the road tax online
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Another 5* review for Motorpoint online and Motorpoint Birtley. Motorpoint make car buying so easy that this is my fourth car from them! I reserved online and was helped through the process by Paul, who was a great help with any queries that I had. Jack in Birtley then completed my handover and, again, was a great help and gave excellent customer service.... [Read More]
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Joe was absolutely amazing, he explained everything so we understood and were happy every step of the way, he never pressured us into anything we were free to make our own choice. even when we had a few problems, he took the time to explain all our opinions.
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It was good to be able to look around the cars at our leisure. The young salesman gave us the keys to the cars we were interested in and left us to thourghly inspect them. We then were allowed to test drive the car for 30 minutes. The salesman Reid went out of his way to help purchase the car as we were unsure how to pay as I didn't have internet banking.... [Read More]
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Great Customer service from Zeynep! We will definitely choose Motorpoint when purchasing our next car 😊
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Came in with a vague idea of what I wanted. The staff were friendly and allowed me to have a look around. Following their process I successfully picked a car I liked with my budget and managed to go home the same day with it. They clearly explained all information I needed and answered all my questions. I would definitely recommend them
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I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved the car from Wales to Birtley ready for my appointment. On the day, everything was in order and Lee Frost ensured I was comfortable with my decision. All pape... [Read More]
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Its a company you can trust they did not pressure you into buying a car.
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Very good staff
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Staff were engaging and informative. Service was swift and factual. Only issue was some scratches were not treated/removed.
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Friendly staff and when problem arose was sorted out
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Salesperson welcomed us to Motorpoint, explained browsing procedures and let us get on with it, no pressure and was at hand with any questions we had, it was a great experience at Motorpoint. From Edinburgh and Glasgow.
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Whole experience painless and seemles- No drama about valuation or tradein-
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Great company sales man. Sam Couch.
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