Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Apr 07 2026
Johnathan was my car salesman and I honestly can’t put into words how helpful he was! I was buying my first car, I arrived went over what I was looking for got it down to 2 cars and was given the keys to both to go and have a look. There was no pressure at all! Found that car which I absolutely LOVE and drove away the same day! I can’t thank you enough Jo... [Read More]
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It was a fairly easy transaction. The vehicle was well presented. I was initially confused as viewing the Newport site , I found the car was not on site but at another site. I feel the company needs to work a little on their after sales contact as I am still awaiting a call back after almost a week.
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Friendly, helpful staff
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Great service Thank you Sam for making the whole process easy and straightforward.
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Nice people, painless exercise. Thank you.
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The car I wanted was in another garage. I spoke to a member of staff and within 1 hour everything was arranged from the moving of the car to the garage of my choice and finance etc in place should I wish to proceed after viewing the car. 1 week later I went to view the car and within 30 minutes I was driving away in my new car. Friendly, efficient and gre... [Read More]
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All good no pressure
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Lucas was great. Very helpful
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My salesman Vincent was very professional and helpful, would recommend him to anyone buying a car
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Perfect customer service From beginning to end
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Submitted on: Mon Apr 06 2026
Excellent service, no hard sell from people following you around trying to influence you. The sales staff were really good, very professional and took time to explain things.
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We recently purchased a nearly new car from motorpoint, fantastic price and excellent customer service and we love the car. All of the staff we dealt with were polite, friendly and not at all pushy. In Burnley Ashton had lots of advice around hybrids and the pros and cons etc, unfortunately they sold out of the car we liked and we ended up at Castleford w... [Read More]
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I saw a car online in the Newport Pagnell branch and for a fee was able to have it delivered to Chingford. Inspected and test drove the car and all seems fine. Staff helpful and efficient.
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Honestly I have had the most superb experience selling my car at Motorpoint Derby. The staff were welcoming from the get go and the lady that dealt with my sale, Chloe was amazing. She put me totally at ease and explained the process of the car sale extremely clearly and well. The sale went ahead and then money was in my bank within the hour. Would re ... [Read More]
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I have recently purchased a car from Motor Point consequently I am hoping for trouble free motoring for a while. The reason I have given five stars is for the Customer Service from the Senior Sales Executive Victoria. From the enquiry through to purchase she was there for me with prompt e mail and text responses to all my queries and concerns.She guided m... [Read More]
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Process was really easy, staff very friendly and helpful
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All the staff so helpful and really easy to deal with
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We were met by a lovely Sales Executive - Zeynep. From the beginning to the end, Zeynep handle our purchase with excellent service and compassion. Zeynab was able to answer all our questions, and understood our needs. She was not pushy at all and nor were we rushed. We cannot thank Zeynep enough for her great service.
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