Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Apr 22 2026
I brought my last car at Derby Motorpoint so that's why I went back.. The car we wanted was at another Motorpoint so we looked on line before with dealer sorted everything.. And it was all ready to collect a few days later..staff all friendly and helpful And always get a better price there..
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From the 1st phone call to picking up my car was a very easy experience because of the professional help from very knowledgeable staff, taking their time with me to explain every last detail. Amazing service
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Easy to reserve a car Regular updates via app Helpful and friendly sales rep on day of collection After sales / warranty follow up quick Fab coffee machine at venue 😊
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The process at Motorpoint was seamless, and the customer service was exceptional. I was assisted at the B6 5SU branch by customer service representative Keanan Uppal. Keanan exceeded my expectations with his professionalism and efficiency. I recommend that the company consider promoting him to a managerial position due to his ability to provide a smooth a... [Read More]
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Staff made me feel very welcome nothing was too much trouble josh my advisor was excellent a credit to himself and your company a massive thankyou from me
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No one was pushy, all very calm and people on hand if we needed them. The whole experience from a great drive to purchasing the car was excellent. The car was in excellent condition also. Would recommend. Not like other garages where they don't leave you alone! The 3 members of staff we spoke to were all really helpful
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Very good staff and service.
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Price was good , , very helpful , easy to find ,
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This is my third car from motorpoint & as always great service & very helpful staff. Lauren was great explained each step of paperwork clearly. As always a great car. Highly recommend motorpoint to family & friends.
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The Motorpoint staff were all very helpful and efficient. We drove away with a car on the same day and only waited 90mins while they prepped it. A big thank you to Matthew and Abby!
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Staff are very helpful and friendly
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Submitted on: Tue Apr 21 2026
Great service from all the staff
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I popped in to have a look at some cars and saw a few I liked on the website, Callum greeted me and was very friendly and professional from start to finish. No hard sell just very patient and answered all of my questions well. Thank you, would definitely recommend
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The staff very helpful
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Helpful staff... A special thanks to Edwin & Lauren Who were both knowledgeable & efficient !
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Great price and very painless purchase process and delivery
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Excellent service and no waiting around
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Professional and efficient, very happy with the service I received.
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