Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Jun 08 2026
I Saw three different people during the buying process would have been easier if it were the same person. Although all three were perfectly pleasant. None of them offered to go through the car to explain how the tec. worked. This is the 4th car purchased from Motorpoint and I would use them again.
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Staff were helpful and kept me updated.
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Very helpful in every step of the process
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Great service great staff found what I was looking 👀 for very helpful thanks
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Great customer service.
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Very pleased with the service I got found them very helpful.
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Dawid was amazing helping me purchase my new car. It made the whole experience even more exciting as he was so lovely- thank you Dawid!!
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Great customer service
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I was greeted as I walked through the door, the staff were amazing, I was unsure of which car I was looking for but I had a few ideas of what I didn’t want, the staff member helped me whittle down and sort through, I feel like I got the attention and then the car to suit me, I would definitely use these again
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Excellent customer service. Staff were very helpful but gave us space and time. They were honest and gave good advice.
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Friendly, knowledgeable staff who wanted to meet my needs. Smooth process from start to finish. Offered a good price on my part ex.
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This is the seventh car I have had from motorpoint over the last twenty years and I can honestly say I haven't had a bad car yet apart from the general wear and tear. I dont even bother to look elsewhere. The staff are friendly and very knowledgeable and leave you alone when browsing but are on hand when needed. Ive always been given a very good price o... [Read More]
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Customer service first quality of my vehicle second!
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Submitted on: Sun Jun 07 2026
Great experience! We were very well looked after by Zeynep. We had some delays with exchanging our car (our own fault) and she did what she could to speed things up and kept us updated throughout. No hard sell, just great service. She called afterwards to check everything was OK and remind us of the aftercare available. Recommended 100%
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Very good service from start to finish no hassle from sales personnel unless we needed any information
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I got an overall level of first class service that far exceeded anything that I have received from a main dealer. The car itself came in looking as brand new. Zeynep Salman who did the vehicle handover, and Raj Ranga the sales person who sold me the car did a flawless job and were both extremely pleasant and patient. I'd happily recommend Motorpoint to a... [Read More]
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Very professionally looked after.
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The people working were really good not to pushy and told me everything I needed to know
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