Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Mar 14 2026
Friendly and helpful staff throughout the experience, their attitude and competitive prices are the reason we return to Motorpoint when buying new cars. Upon collecting the vehicle, the young lady who was dealing with the handover was thorough and very friendly, helpful where necessary and a credit to the company. Thomas, who initially began the process o... [Read More]
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We were dealt with very efficiently helped with tax and insurance and drove away same day
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This my 4th car in a row with Motorpoint From viewing to purchase absolutely no pressure and fantastic customer service. Great deal on the car I bought also!
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Really good service with brilliant customer service
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For the 4th time we have bought from Motorpoint, left us alone to walk amongst the vehicles to locate something that we liked, when called upon the staff were professional from start to finish. Highly recommended.
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Everyone was warm and appreciative ,let u look at your car before purchasing,no hassle,no pushy sales patter if u had a query it would be answered.
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My wife wanted a car but didn’t really knew what car she wanted, she spoke to a gentleman named Khalid in Oldbury, what a man, he asked so many questions on what she was looking for, budget and much more, showed us the best cars available for what she needed the car for, found one she liked and Khalid still showed us more and encouraged her to look at the... [Read More]
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Happy environment with sales agents polite and professional.Josh at Newport answered every question asked. Very knowledgeable,
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Personal and authentic service. I will be buying my next car there :)
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Don't waste time searching for your next car - take a direct route MOTORPOINT - customer service simply unbeatable
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Submitted on: Fri Mar 13 2026
"I had a great experience with Motorpoint. The BMW X1 Hybrid I bought had issues within a week, but they took it back promptly and provided a courtesy car while we sorted things out. They gave us the choice to either exchange for another car or get a full refund - really appreciated that flexibility. We ended up exchanging it for another car, and the ... [Read More]
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We were greeted by Joseph Dickinson when we arrived at the dealership, who was very friendly and quickly put us at ease. He showed us a number of cars, listening to everything I liked and didn’t like about them. Based on that he suggested a couple of others I hadn’t considered, and found me my perfect car! I never felt that Joe was trying to “flog” me a c... [Read More]
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Travelled over 100 miles from East Yorkshire to collect my car. Amazing service, especially Chloe who was professional, friendly and helpful. Great selection of cars on site.
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Courteous, knowledgeable and efficient.
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No hard sell but friendly & knowledgeable on stock. Part exchange made the whole purchase pain free. Love my new car. Thank you Motorpoint Dudley & Derby.....highly recommend!
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We had all the useful information re picking up the car and arrived at the agreed time. On arrival we were told it was not quite ready and the keys were not there at the desk. We were invited to get a coffee and sat there for 30 mins. In the end we went to ask about the car again and it was there all the time ready and waiting. Nobody had came to get us. ... [Read More]
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Daniella was really helpful,lovely manners ,took her time explaining everything, was really pleased with her, I would recomend motor point prices where very good definately go back
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I have never bought a vehicle from Motorpoint before so I did my research. I read some good reviews but also made sure I covered the bad reviews. From my experience on the day of buying I can give nothing but praise. When first met at reception all people greeted me. I was able to look the car over at my own pace, then took for a test drive. Everything w... [Read More]
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Lovely professional people to deal with. They couldn't do enough to help me, especially as I was full of cold & my brain was mush, when I came to pick my new car up. Thankyou Motorpoint Derby.
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Very efficient at keeping me updated at every stage of my car trade in as well as the car I was buying. When collecting my car, the young lady I dealt with was great and had everything updated in a timely manner. As well as answering any questions I may have had, she was very informative. I was surprised to find that she is actually a trainee as she hand... [Read More]
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