Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Sep 13 2026
Fantastic experience with Zain and the team at Motorpoint! From start to finish, the service was excellent. Our sales advisor, Zain, was incredibly patient and calmly answered all of our queries and doubts. The manager was also highly supportive, clearly explaining all of our vehicle finance options. What really stood out was the after-sales service. We... [Read More]
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No hassle at all, staff was nice. Massive thank you to Jamie and Ashley for assisting us all the way. Good Luck.
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Nik and Zeynep were fantastic. Very knowledgeable and super friendly. Great customer service and amazing car deals. Best in the market by far
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Excellent service
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Super helpful sales people, especially Elliott and Arif. Buying a car is stressful but they helped with every step and were very responsive to emails. Great selection of cars and smooth buying process
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Danielle was very helpful and great to deal with , much appreciated.
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Rob, Thomas and Lucas, very helpful. Thanks.
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Customer service was a definite 5 star, helped through the process of buying a car by sales Executive Osman Ali. He was honest, transparent and helped us to select the T Cross VW, emailing & calling to communicate effectively at every key stage of the sales process. Only downside was the senior salesperson who intervened at the end, attitude was dissapoin... [Read More]
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Very friendly staff and helpful, I wil definitely use Tristan again
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A great salesman who never pressured me and was kind and helpful.
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Customer service was relaxed and no pressure for sale , quick and easy. Chose , brought drove away
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Very helpful, not too pushy. When picking the car up and given the keys to inspect the car, we feel the sales person should have come with us to answer any questions that we might have had then.. but it was a smooth experience over all.
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A recent car purchase issue from Motorpoint Swansea was dealt with quickly and efficiently by one of their post sales team (Leasha). Unknowingly to both myself and Motorpoint staff the car came without its SatNav SD card. A couple of emails and a phone call later the issue was resolved. Happy me, happy car
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When we arrived we dealt with Jamie Jones. We had previously met Jamie after my wife was looking for an EV. Jamie was very polite and knowledgeable, and didn't give us the hard sell. He asked what we were looking for and and gave us the keys to the cars to sit in them before being allowed to test drive our cars of choice. We decided to buy a Mégane E-Te... [Read More]
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The person serving me was polite and courteous. You are welcome to make coffee or tea while you wait. All was done within 2hours. Very happy with my car.
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A warm welcome and very cooperating staff in very nice surroundings
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Charlie our salesman was really friendly and explained everything really well , he was very easy to talk to . Thankyou Charlie
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Submitted on: Sat Sep 12 2026
We had a great service from the team a special mention to Ellie Muncaster who after a trying morning due to the previous company we bought the car we were part exchanging were unwilling to send one of our services. Ellie took it upon herself to sort out the situation of which we were very grateful for. Thank you
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Friendly and very helpful staff made the purchase easy.
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The team as a whole are really lovely & do everything they can to help. Osman and Zeynep specifically gave excellent customer service. Nothing was too much trouble & they were really patient. Excellent value & great offer for part exchange.
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