Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Aug 23 2026
No pressure to buy a car whatsoever, we were left to view to vehicle and when we needed help the very friendly staff were not far away. A very pleasant experience to buying a newer used car.
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Very nice people who gave us adequate information and helped us throughout the process. Nick and zeynep were very helpful.
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Josh was helpful and informative
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There was no hard sell. We were able to browse at our leisure and use our mobile to scan the qr code for all the details. The salesman was helpful and after a test drive, he guided us through the process. We had an issue with the air conditioning but it was resolved immediately. Cannot fault the customer service.
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The best experience of buying a car by far. Helpful, not pushy staff. Did not try to sell us something we didn't want or need. The whole process was dealt with in a speedy, honest and professional manner. Would definitely recommend Motorpoint.
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Saturday 22nd August.....I travelled up from London to meet my Dad who had travelled down from Durham to look at and test drive a Jaecoo 7 Luxury at Motorpoint Leeds. My Dad arrived a little before me and when I arrived he was already in the showroom looking at the car in question, so I joined him and was making sure it is exactly what he wanted. Alex L... [Read More]
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Pleasant staff No pressure talks Able to leisurely walk around Plenty of choice Calm environment with free tea and coffee
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When we first visited motorpoint to view vehicles we were asked if we needed any help which we declined. There were no sales people trying to or influence use. We were left to our own devices too view vehicles in our own time. When we found vehicles we wanted to test drive they were bought out to us with no issues at all. Over all good experience highly r... [Read More]
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The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car wasn't as clean as it should have been, i noticed a parking machine ticket in between the hand brake and seat and it was still there after it had been "cleane... [Read More]
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Submitted on: Sat Aug 22 2026
Very happy. I’d booked in for an 1130 test drive/collection at the Coventry branch but arrived a good half hour earlier. Expecting to wait I was welcomed and immediately taken to the vehicle and left to inspect it. After the test drive Joe dealt with the paperwork process quickly and effectively . Very, very happy with the car and service. Thank you!
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Would like to say a massive thankyou to kirk n the team , they have been amazing, kirk has always been there for every car I have had from motorpoint n always kept me up to date from start to collection. I have got my dream car this time n I couldn't be happier. Thankyou again kirk
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Walked into the Widness office with my partner to look for a new car that suited her needs. I was dreading it as the old stereotype of pushy salesman selling me paint protection for extra. When Luke Appleton came up to see if he could help i was blown away by the lack of pressure, asking questions to find the right car and just full of knowledge. Bought a... [Read More]
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Not pressured, had great choice of stock from around the country. Nice premises with friendly , knowledgeable staff.
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I was taken care of as soon as I entered by professional caring staff who were very helpful and patient with me and provided me with everything I wanted to know and put me at ease by not rushing me with and offered advice throughout.I would recommend motorpoint to everyone also of course their cars are exceptional.
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This is my first experience with Motorpoint, And I felt I was a valued customer the the whole experience was great. The lady who guided me through my appointment was very knowledgeable and her personality put me at ease straight away. It was fuss free, and took no time at all to do the paperwork and hand me the keys. The tea was very nice too. Highly ... [Read More]
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Will definitely use Motorpoint Manchester again. Kaylum Sharp was excellent! He had 2 cars prepared for us to view, was very knowledgeable on the model, listened to what was important to me, took the time to find a car in a different showroom, and arranged for it to be transported to our preferred location. He sold the car and Motorpoint using excellen... [Read More]
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I was looking for a Yaris car, but Motorpoint didn’t have any, however the salesman told me about the Hyundai I20 which was similar to the Yaris. I took the Hyundai I20 for a test drive and found it to be just what I was looking for. I ended up buying it. The only negative point about my buying experience with Motorpoint was that myself and my partner b... [Read More]
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The initial contact was friendly and we were able to check out cars with no pressure. Once we decided on a car we went through details with Brandon White and were allowed more space with a hold fee while we checked things out. Purchasing was a step by step process and smooth on the day helped by other staff.
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I was assisted by Marcin.. all questions answered, explain properly about finance options. Very approachaeble. Everthing is done quickly. And U really like the car. All in all 10 out of 10.
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