Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Jul 07 2026
chloe was an absolute treasure. She was patient answered all our questions. lovely and friendly approachable, yep five star rating from us.
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Ryan, the most helpful guy in the store. I was after a performance car and he was able to provide me one also told me ways to get rid of my old car really appreciate it.
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This is our 4th car from Motorpoint the service we received was Excellent from trade in to completion of our new car No pressure from anyone just good Professional Advice In fact of our friends have bought new cars
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Staff was really helpful, pleasant. Pricing was competitive Good service.
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Salesman, Alex very helpful and knowledgeable about the car
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Great communication throughout the part exchange and purchase of new car. Staff at the store were professional and well informed. The price for a 3 year old used car was the best I found and they transfered the car from another Motorpoint at a reasonable extra charge. Very happy with the service.
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Great help listening to desire. Good hassle free part exchange. Prompt attention you sort out minor concern
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Perfect service from beginning to end. I've never bought a car like this before having always gone to a traditional showroom, but never again. From the people on the phones to the team in Edinburgh I really couldn't fault them and drove away in a new car. outstanding service ... Give it a go
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Good friendly no hassle service.
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Staff very helpful and not pushy, took time to explain all aspects of buying a car. I dealt with Steven and Dougie who both were friendly and listened to my requirements and did good work finding the right car for me.
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Nathan was really helpful and patient whilst I was picking my car. He made the process nice and easy.
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Great service and very helpful.
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Made my visit pleasurable , helpful staff and felt no pressure in my purchase, car ready in 2 days from start to finish ... happy with my purchase 100% .
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Staff very friendly and helpful absolutely no hassle or pressure to buy they also have a good choice of cars at a competitive price so that's why this is my fifth car I've purchased over the years
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Overall experience was good. Although I viewed and picked up the car the same day I got a call from the service department saying that the car needed a service. I would have been ok delaying the collection and picking it up after the service was done. The collection of 1 year old cars were good.
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Submitted on: Mon Jul 06 2026
Charlie was attentive throughout the whole process. I already had a car in mind that I had spotted at another Motorpoint branch and he explained clearly how the process of transportation worked. He kept in contact with myself during the time it took to transport the vehicle and let me know when it was available. During the buying process he supported with... [Read More]
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From the moment I walked in I was impressed with the welcome, Chole Brown made me feel welcome. Chole explained every step of the service very clearly, kept me updated as to what was going on. We even finished earlier than I expected. Chole also made a follow up call the next day to find out if I was happy with the car, and to ask if there was any issues... [Read More]
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Corey Hodgkinson was great. Car is fantastic and well priced. Very happy with the service.
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The right car at a good price. Staff were very professional and helpful, Good service all round.
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Best Price,Best P/X Price.Easy straight forward online sale. Staff at Birtley Motorpoint couldnt be more helpful on picking up the car. Highly recommended. Thank You.
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