Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Jun 17 2026
Great service
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The staff were excellent, asked what i was interested in, I.e what was important to me & left me to browse which I liked.
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June 26 Bought a T Roc in Manchester for collection at Burnley a week later. The whole process was smooth from start to finish. The staff at both sites were friendly and helpful. Would definitely recommend.
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Collection of my car was very smooth and the customer service provided by the agent was superb. She put in a call to me the day before the collection to check that all is in order. This call saved me from going to the wrong branch due to my absence minded when reserving the car. The collection process went very smoothly and made the experience an enjoyabl... [Read More]
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Submitted on: Tue Jun 16 2026
Easy to sort purchase
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there is no hard sell . the staff were friendly and the web site gives all details you need to know about car .
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Very recent purchase of Toyota Aygo from Newport branch. Can't fault the customer service. However, I wish more questioning could have been done on my needs to better understand the pupose of the purchase and suitable vehicle.
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Good price. Good showroom. Likeable salesman Adam. Downpoint was door protection device was broken. Was promised a replacement in post. Received wrong part, rang up for correct part sending, then nothing.-still waiting for replacement part. Also car has battery deteriation issue that ford will have to remedy
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Salesman Shaun was very good
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Jack Rollo was very helpful.And the young guy that done the hand over was very nice.
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Harrison was really helpful throughout the process of trying and buying our new car.
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Great service from beginning to end. Very helpful and no hard sell which we really appreciated. Bailey was particularly good with advice . We asked for the Williams polish on arrival and was very impressed to have it done straight away with just an hour to wait. Very pleased with the new car and definitely would do the trade in again with our old car. Tha... [Read More]
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Very helpful and friendly staff. Josh handled our purchase and trade-in very efficiently and in a friendly manner. Everything went very smoothly from beginning to end. Thank you very much, Josh.
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My experience was exelent no problems
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Easy to find location, friendly staff and the calming presence of Ciurtney who stated with us throughout the whole process. Not to mention Ian's experience and expertise hence we first called Motorpoint in Derby. Both engaged in upselling without ever pressuring or being 'pushy'.
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Kate Smith was brilliant the way she answered all my questions about the car . She was a big factor in me buying the car .
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Very quick and easy, all questions answered and staff were very helpful over the phone and face to face. Would highly recommend.
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Very easy transaction and customer focussed throughout.
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Pleasant staff, good variety of cars and not PUSHY!
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