Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Jun 22 2026
Two people made our experience a memorable one they are Rash who was the salesperson knowledgeable, not at all pushy & last but not least Courtney who completed all our paperwork & was extremely efficient & nothing was too much trouble for her
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Great service left alone to browse through all cars and when u need the staff there’s no wait they are there to help and advise u on your vehicle you are looking at more to the point felt no pressure into buying my car what so ever loads of different choices at a good price
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Amazing service as always - Will always be my first point of call after buying 7 cars with no issue or drama.
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All ok and fairly smooth, until the last hurdle … receiving my money which wasn’t so good. Sold my car Wednesday. Was told I’d get my money by the following morning, nothing. Was told I’d receive an email to confirm my account details but again received nothing. Had to chase the following day (Friday), no call back. Then tried again Saturday & told the... [Read More]
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The service is second to none the staff are always very helpful if you need it they don't follow you around unless you need anything . All the cars are very good price well worth a look around
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Marc Williams was excellent. He was so helpful and down to earth. Made the whole process enjoyable. I had already been into store twice before and the previous sales man didn't seem interested so I was glad when I returned a 3rd time that I met Marc. Top Sales man.
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The experience felt different from the very start - easy to navigate website and test drive booking and all the information I needed on price. In store service was a delight, no hard sell, straight answers to any questions, unaccompanied test drive to give time to consider options. I had put off getting a new car for a long time due to previous bad experi... [Read More]
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Any easy,seamless transition of one vehicle to another.
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I was most impressed by the whole experience of buying a car at Motorpoint, Derby. The sale staff were efficient, knowledgeable and helpful. I felt they were genuinely trying to do the best for me and were not intent on pressuring me into buying additional features I did not want. It was genuinely a positive experience.
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The salesmen were very friendly and did not pressure us at all .
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Elliot the salesperson was helpful and knowledgeable
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The service was great !! Definitely would buy from here again
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This is my 3rd car from Motorpoint - need I say more?
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Good service and helpful.
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Gianluco the salesman was exceptional in the level of support he gave me. Having just lost our son in March, my husband became seriously ill in hospital with his dementia following our son's sudden and unexpected death from sepsis and, final straw, his beloved car which he had bought brand new in 2018 becoming too uneconomical for me to maintain, I had no... [Read More]
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My anxiety was through the roof . It was a big deal to me buying a new car . James at Tinsly branch Sheffield was so kind to me and had so much patience. He made everything so much better by treating me with such kindness. I was over the moon with my new car . Thankyou James ... [Read More]
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The one thing I liked about motorpoint was the salesperson let us walk around the cars on our own and they wasn’t pushy. My experience with motorpoint was on point and nothing was too much trouble for the salespeople. The car I was about to purchase had a fault but that was fixed. Then the purchase was completed. Fantastic experience. Will be buying off t... [Read More]
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