Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Sep 06 2026
Dealt with Ian Rowley and Jon Richards and they made things very easy for us. Ian was online and didn't make an issue over the service history etc that we inherited in Good Faith from Cazoo and was easy to chat to on the telephone. Jon was in Newport was also excellent and maintained the same positive attitude. Not looking for obstacles to charge more. H... [Read More]
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Showed me around the car, never pestered me, told me all about it and made us very welcome. Let us take a test drive without supervision, it was all quite simple. Purchasing was simple, we came next day to collect and car was ready. The admin person (Millie) was really efficient and had all the answers to our questions, excellent.
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Submitted on: Sat Sep 05 2026
Everyone, from our first contact with Zac, who helped us find the right car, to the very helpful young lady that finalised our purchase, we found Motorpoint’ staff very friendly and helpful. We would definitely buy any future vehicles from them.
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Good experience and friendly staff, did what they said… respect!
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Niall was brilliant throughout
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Megan was really patient and kind. Not at all pushy and really got to understand what I was looking for. We didn’t end up buying from her but we were impressed with the service
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no fuss, no hard sell, do your homework and you will have a great experience. Very helpful people and the whole process was very good. Particularly from Reagan on the initial call and completed by Megan who solved a difficult V5 issue and was extremely helpful. Refreshing experience.
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Excellent service and advice from Ben first time in purchasing a car from Motorpoint Swansea and it won't be the last. I've recommended Motorpoint to my family and friends.
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Thank you Zeynep Getting the car was very smooth, you and your collages helped us to register the car and drive home with our new car. Thank you both
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Jodie was brilliant all the questions me and my daughter had she answered them all all round good experience will be back
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Some great communication and with ease was able to change my mind from one car to another. Handover was good once we agreed my trade in had a full service history. Seth was a fairly new sales person who did extremely well. I would give him a 10/10.
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Great selection of cars at great prices. Went to view one car and ended up buying a different one. No pushy sales just left to view cars and staff are on hand to answer any questions. Easy to part exchange your old car. New car was ready for collection the next day.
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Amanda the sales representative was really helpful, thoughtful and went above and beyond to make buying my new car such an easy and stress free experience, will definitely recommend motorpoint birtley to others in the future!
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Everything was simple from the start, smooth buying experience. Abdul was very helpful and answered all of my questions. Would really recommend!
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Louis the sales rep I had did a sterling job through some a number of sticky moments due to payment difficulties and was exceptionally calm considering. A great job well done.
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Submitted on: Fri Sep 04 2026
Courtney. And Tomas were absolutely amazing helped us to identify what we wanted spent time without being pushy and more important actually listened to us .our new car is a dream to drive
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The salesman and the part exchange was very good - however I think the overall cleanliness of the exterior was not sufficient and it didn't seem as though the interior had been valeted which spoilt an overall good experience especially with Matt the salesman
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