Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu May 21 2026
I was very pleased that I was listened to and made my requests quite clear. I was so happy with the finished result. I got the car I wanted and it’s been the best buy.
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Submitted on: Wed May 20 2026
Purchased a 2025 car from Motorpoint. Proces was very smooth. Car transported from Glasgow to Maidstone within one week. Trade in value good and car collected was in near new condition, which was expected and lived up to expectations driving home. Overall a very good experience. Am likely to buy another car in the next few months for another family member.
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Contact throughout the process was very good, and collection day went equally smoothly. The car albeit only eight months old was as expected in very good condition with no problems identified on collection or driving home. Overall very good deal. Expect to purchase another car soon.
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Took my parents to collect their car, both in their 80s, Ben Faulkner managed to complete the whole process in about 30 minutes. My parents were really happy with his relaxed and understanding manner. They left grateful it had all gone smoothly.
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I dealt with Ben in Manchester & Naz in Burnley. Both offered excellent service and have great ways of speaking to customers. I was also extremely happy about my car that he showed over too.
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Efficient friendly staff who made the process quick and painless
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Very friendly and helpful staff, answered all questions and helped regarding my purchase, my family also buy their cars from motorpoint.
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Excellent service and car buying made easy as usual.
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Excellent service throughout the whole experience.
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From the moment you walk through the door Very helpful and welcoming no pressure sales pitch. I knew what car I wanted and they helped me find it .
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The staff were very helpful and friendly
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Very helpful
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Customer service was great, Joe greeted us when we arrived, said take a picture of the car codes you want to look at and left us to it until we wanted to test drive.Drove our new car home the same day.
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Staff left you alone to look at the vehicles which was great. When you needed them, they were friendly and helpful, not pushy. I bought a vehicle which again was stress free and they made sure that I was 100% happy before I took my car home
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Staff as always super kind and friendly and willing to sit and make sure everything goes smoothly. Service as always was great. Corey really made the experience as easy as possible willing to go the extra mile, nothing was too much for him. Fantastic person, all other staff were very polite and accommodating also.
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Excellent service from start to finish with great communication. When picking up my vehicle everything including paperwork was made easy. Lucas is an asse to the company
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Submitted on: Tue May 19 2026
Genuine guys. seem to enjoy their work and do not pressurise to buy add ons. A pleasure to deal with. Thankyou Ben and Adam.
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Great customer service from Sam, nothing was too much trouble. Made the process really easy and was very patient helping me find a car in my budget
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Alex was very helpful . Car ready to go . Had help around insurance . Good advise . many thanks
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