Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Jul 23 2026
Picked up our new car today in the Burnley branch and everything from start to finish was really simple. Courtney and the team could not have been more helpful and made the experience an excellent one. Tony/Annette Maguire
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Mitchell from the outset was very helpful without being pushy , before i knew it I was signed up for the new car and everything taken care of . Even picking the new one up and trading in my old one was very smooth , Alexander who handled the finance side of it is a very approachable and nice young man . I’ll definitely use Motorpoint again and will reco... [Read More]
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Seamless process and exceptionally friendly staff
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Best price around for the vehicle i was after, no fuss service.
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First time we had bought a car from here, and it won’t be the last, found ourselves the perfect little car, had Tom helping us through the process, he was amazing, nothing was too much trouble, you will definitely see us again in the future.
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Really good experience when part eco g my car and getting a new one. Staff very helpful and knowledgeable.
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This is the 3rd car we have bought within 5 months from motorpoint . I have dealt with Hugh Kearney from day one a genuine guy with a pleasant and helpful attitude knows his stuff. I would recommend this company when buying a car you pay the price of car on website no haggling like other showrooms as they guarantee the price to be lower iv checked and th... [Read More]
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Staff friendly and helpful, good selection of cars straightforward transaction.
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Great experience buying a new car! As always, loads of choice and cars easy to view. Saw a car I really liked, Jack was great with showing me around the car, telling me about all the features and allowing me a test drive. He was then very helpful with the sale when I decided to go ahead. It was also nice to be remembered by his colleague, Lee, who I'd bou... [Read More]
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No pressure on selling pleasant helpful sales people, deal with all part ex and paperwork necessary for deal
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Overall great but can do better with customer service. Had an issue where my payment was not reflecting on their account and I was passed to so many different people any none of them were actually helping. Overall the derby staff 10/10 with their service. Bailey and Taylor in the derby store were great.
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Very friendly salesman Khal respectfully and informative explaining everything so I could understand, and listening to what I had to say.
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Kacia was very helpful finding me s car i wanted
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Quick efficient and easy process for buying a car. Sophie was wonderful and explained everything to us.
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Seth was very helpful friendly and made trading in my old car for a newer model a very easy experience. No issues
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We were allowed to wander and look at the cars with no salesman following us about
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