Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Jul 23 2026
No pressure on selling pleasant helpful sales people, deal with all part ex and paperwork necessary for deal
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Overall great but can do better with customer service. Had an issue where my payment was not reflecting on their account and I was passed to so many different people any none of them were actually helping. Overall the derby staff 10/10 with their service.
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Very friendly salesman Khal respectfully and informative explaining everything so I could understand, and listening to what I had to say.
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Kacia was very helpful finding me s car i wanted
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Quick efficient and easy process for buying a car. Sophie was wonderful and explained everything to us.
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Seth was very helpful friendly and made trading in my old car for a newer model a very easy experience. No issues
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We were allowed to wander and look at the cars with no salesman following us about
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Excellent service for start to finish as normal thank you so much
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Thank for selling me my dream car ……!! My experience was excellent although I did have a bit of an issue with my previous registration documents from my old part ex car ……. I returned next day and it was promptly corrected and gave me peace of mind ……. Thanks for that
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Submitted on: Wed Jul 22 2026
Staff are extremely helpful and they've always got a smile on there faces when you walk in. Ive bought numerous vehicles from the Sheffield branch and wouldn't buy from any where else. Prices of vehicles are really good
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I bought a car from Motorpoint last month that didn't have a Sat Nav SD card which was advertised with the car. Ellie from Motorpoint Glasgow followed this up with dogged determination to sort out. She deserves a pay rise if anyone from Motorpoint is reading this thanks.
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Whole experience from walking in the door to driving away with the car a few days later was so easy. The sales team were very professional and knowledgeable and the range of vehicles and pricing was impressive. We were particularly impressed by Courtney, who finalised our purchase and is a credit to the company.
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Good advise from vinnie and seamless transaction thanks to his knowledge of the industry.
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Caitlyn and Rania were super helpful, went above and beyond. Even though I wasn’t buying a car today the manager Caitlyn came outside to have a chat and gave as much advice/knowledge possible. Had an amazing experience would definitely recommend!
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Great experience from start to finish and got the car I wanted!
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Very good service
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The people that dealt with us were very helpful and polite they were a credit to the company The young lad Who sold us the car was great The transition went very smoothly Everything was excellent
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Great selection of cars. Great service
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Amazing people, very friendly & helpful they understand peoples circumstances and very supportive defo will buy from again 10/10 😊.
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