Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon May 25 2026
Great cars excellent price fast customer service
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Great experience, staff were excellent.
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I had to wait a while but otherwise everything went well
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Kacia, was amazing and friendly. She was knowledgeable asked us questions to figure out what was a need and what was a want. I would recommend motorpoint to anyone looking for a new vehicle.
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I wasn't pounced on when i got there ,i was greeted ,no hard sales . The salesman Khal then did the test drive and took us through the formalities and that was it , picked car up same day, i would recomend and use again !
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Your agent he was very welcoming , not pushy and gave you the facts . I have recommended you and this agent to a friend with no hesitations. His name was Naz . I found everything so far very timely like the mats came quick , and dashcam apt . Still waiting full paperwork but it is a bank holiday
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Great customer service and competitive price.
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Great staff especially Joe who we dealt with,very informative, very relaxed atmosphere to view cars and no pressure from staff. Great facilities. Would recommend.
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Easy process. Local site. Friendly throughout.
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Excellent service from Derby motorpoint. The lovely young lady who dealt with me Chloe was knowledgeable and extremely helpful with all aspects of my new car.Chloe was so nice and could not do enough to help me. Chloe is a real asset to motorpoint and I have used motorpoint for my last 4 cars mainly using the Sheffield branch,but Chloe and the Derby branc... [Read More]
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Brilliant from start to finish Zac at Norwich was brilliant very helpful and friendly, we travelled to Portsmouth as we didn’t have time for our car to be moved and the guys there were excellent as well I am very particular about my cars and Portsmouth worked with Norwich to make sure the car was perfect. I can’t recommend motorpoint enough! Save yourself... [Read More]
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They were very attentive to my needs and concerns. Special thanks to Connor McGrath, whom I met a year ago when I first went there. Even though I didn't make a purchase then, immediately I contacted them, he got on my request immediately, was very responsive and patiently explained everything I needed for my purchase. Would definitely recommend Motorpoint... [Read More]
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Submitted on: Sun May 24 2026
Good experience overall but I felt a little pushed with them trying to get me to take out there warranty. I did think i got a good part exchange price which I was happy with. Wish they had a 14 day return policy as I am not sure i chose the right car.
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Overall experience with Motorpoint sales staff was great. Josh (sales-person) was brilliant, knowledgeable, transparent and polite 👍 Fair price for my car very competitive (part-exchange). Transaction was quick and easy. The only reason for not scoring Motorpoint 5 out of 5 was a small chip on windscreen which was refused to repair due to "too small an... [Read More]
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Excellent customer service from Graham Braithwaite from start to finish.
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I ordered and bought car on same day. Got a fair price for my trade it. Staff were very helpful.
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great staff! Welcoming environment
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Just being able to look at a car without being pressured by salesman. Vinnie was very helpful when and helped me after I decided what car I wanted, Alex was great when I came to take delivery of the car and finalising everything for me. Would definitely recommend motorpoint.
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friendly helpful people and no pressure
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Very friendly, and Nazz took his time with us especially myself.
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