Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Oct 13 2026
Today i’ve been served from 2 amazing member at Motorpoint branch at Chingford “Maddie and Ibo”. Fantastic experience as they put me trough every single details in terms of procedure, Demonstration of the new car and every singoe step was pretty clear without any issue… Really happy! I would really recommend without hesitate. Lovely staff
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very good deal, poor organisation.
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The process to purchase the car was satisfactory as each stage was explained fully & we were able to consider various financing options to suit our circumstances. Courtney promised everything would be ready for the day after when we collected the vehicle including it being taxed. However our appointment was at 14.30 but we weren’t seen until 45 minutes la... [Read More]
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Good customer care and no forced sales
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Saturday mid afternoon . Very helpful salesman (Kelvin), answered all our questions about part exchange and cancellation of road tax on current car and arranging for it on any new car - explained how to see details of vehicles we’d chosen as possible purchases (qr code on bc windscreen ) - and quickly provided keys for each vehicle for viewing once we... [Read More]
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Great service , quick response for question and confident staff .
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purchasing the car that I wanted. O.k trade-in value for my VW Polo. On collection day had 13:00 appointment but kept waiting for 45 minutes. I provide 2 working remote control car keys on trade-in of the Polo but only given one working key for the SEAT Arona the other did not work. Told the salean on initial visit but nothing done. On collection day wa... [Read More]
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Wonderful staff, all very helpful if I needed them. James was brilliant, he found exactly the car I wanted, he helped me with my banking app, and so I was able to put a deposit on the one I wanted al within 10 minutes. When I came to look at the car (when it had arrived) they just gave me the keys and left me alone to have a good look around it and then l... [Read More]
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Great all the way from negotiation to collection
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Staff were all excellent, price for the car was very competitive compared with other outlets.
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Knowledge understood what we were after. Well presented polite salesman. Not pushy. We ended up with a far better price and specification for the type of car we looking for
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The sales person was friendly, knowledgeable, helpful ,the environment was nice and clean 👌
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The process of buying was seamless and speedy. Joshua made the detail very understandable and Maia smoothed the handover.
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Really pleased with my purchase, fast efficient service, Dom helped us on the day of our purchase, he was very helpful not pushy and answered all of our questions in a professional manner, never making us feel that it was to much trouble. So great service.
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The fist time I’ve ever brought a car from a dealer and there is no sales pitch or hassle they let you view cars on your own Great service
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I got a decent trade in price for my car and my new car was at a competitive price.Staff are not pushy and no nonsense selling tactics.Up to now im happy and satisfied with my purchase and love my new car.
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Quick easy no pressure. Friendly knowledgeable staff. With fair pricing and part exchange. Thanks Josh!
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First time I have purchased a car from Motorpoint and it was a really positive, hassle free experience.
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Excellent customer service Helpful efficient representatives
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Submitted on: Mon Oct 12 2026
Great customer service
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