Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Mar 18 2026
Seamless experience, no pressure at all. From the moment you arrive you felt at ease and they genuinely wanted you to buy. Went to main dealers before Motorpoint and you felt like they were doing you a favour not the other way round. Highly recommend.
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Kate was really helpful with our purchase. Made the experience easier and less stressful
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We bought a car from Motorpoint a week ago. So far, the experience has been very positive. The salesman was knowedgeable and was able to answer all our questions. He was not too pushy but very helpful. Compared to some other places we looked round, the car was reasonably priced and in good condition.I would recommend Motorpoint to my family and friends.
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The sales girl I dealt with was exceptionally professional and patient and made the whole buying experience stress free. She was a credit to Motorpoint and I would not hesitate to recommend the company based on that.
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Everything was great . Extended warranty looks very good value and you have peace of mind . Only one criticism when we collected the car I think the preparation should have been better . Car not %100 clean and car mats just left in boot
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Jamie was really good ,he didn’t pressure me, great Service,I would recommend Motorpoint to friends and family
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Iam very pleased with the 2008 Peugeot 25 from Motorpoint Newport, i have bought many cars and vans over the years the service is fantastic, no pushing to buy the car from them and any problems they will sort it strait away a very good company and the choice of cars is endless thank you Kind Regards PW.
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It was a very easy experience and Geoff/Jeff was very good and made buying our new car simple and easy I will definitely recommend other people to buy from Motorpoint.
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Very helpful and friendly staff, all enquiries answered, made purchasing a car very easy, our family all go to Motorpoint for their cars.
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Salesman was excellent, no pressure
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First time buying a car. The people at Motorpoint Castleford were so helpful and knowledgeable. Thank you!
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Great from start to finish.
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Easy process. Disappointed in the trade-in price offered for my old motor but that's the game I suppose.
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Quick and easy service. Michael was a great salesman
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Lewis very professional salesman all together very good experience
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Customer service was really good the hand over was brilliant but got home the radio wasnt working and the mirror aswell but getting fixed but overall brilliant service
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Swift and honest a great deal with a positive team
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Motorpoint must be getting something right. This is the third car I've bought from them. They make the test drive experience easy, allowing a decent time to test the car. Remember they have no flexibility on the sticker price, but they can be flexible on the value of your part exchange. It is possible to drive away the same day but checks and final pr... [Read More]
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Submitted on: Tue Mar 17 2026
Kate first greeted me in May 2025 when I went down to the Birtley showroom. My car had recently been written off due to a no fault claim and I was looking for a car but was unsure of exactly what I wanted from the off set Kate was so friendly and helpful. I visited the showroom quite frequently over a number of months and kate was amazing and very appro... [Read More]
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