Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu May 21 2026
I bought a care from Motorpoint back at the start of April. To say I had a great experience would be an understatement. Steven Kelly helped assist me from start to finish. Allowing me to look at all the vehicles, see what my needs were etc. it was just a very pleasant and easy experience. I bought a car the following day and have been really enjoying driv... [Read More]
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Friendly helpful knowledgeable staff would use again ipswich store
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Knowledgeable and polite staff at both Castleford and at Oldbury, no pressure to buy or even make a decision. The vehicle we bought was extremely well presented and we were allowed to test drive it unaccompanied.
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Great salesman at motorpoint castleford, knowledgeable and polite and most helpfull. Had a slight problem with a scuff on wheel but dealt with trouble free very pleased all round
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It was a excellent around experience from walking into the show room to purchasing our new car Josh the sales man made us feel welcome and went the extra mile to help us get the car we wanted. Thank you to everyone at Motorpiont Castleford. Graham and Gail
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Staff were always polite, helpful and understanding. The process of buying a car was slow with lots of form signing on a phone so no chance to read what one was signing for. A verbal communication may not be as accurate as the written word. All in all it was a good experience.
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Great and friendly service
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Great no hassle sales team which I really appreciate. I was dealt with by Jake who offered all the usual extras, mats, protection etc but didn't hard sell or pressurize me. I was offered a decent price for my car with the minimum of fuss. The sales process was very straightforward and the handover/pickup was dealt with professionally by Vaughan. Would hav... [Read More]
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The representative was very helpful And nothing was too much trouble
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Hamza was excellent Fantastic customer service
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Had to wait along time to collect the car. Also I had part x inspected In Burnley and then repeated It At Widnes a day later when collecting new car…. Then tried to renegotiate the price on part x eventually it was sorted at original price but did take considerable time
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We delt with a sales person called Kelvin he was very good at his job would highly recommend
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I found motorpoint staff very helpful. Hassle free to look at the cars with no pushy sales push, but helping in any questions etc. Easy transfer of my car to the new one after a test drive. Only problem I found was the cars for sale didn't have any prices on them. They did in the past few years. I managed this information on the website though.
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Excellent service, no pushy sales tactics, great experience all round, special mention to Dan, Jacky, Sam and Steve who’s help was greatly appreciated.
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No pressure sales ,great selection of quality cars to view . Very pleased with the part exchange price . 2 very nice salesmen who were very helpful and polite .
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Kate listened carefully to my needs and sourced a car that met them perfectly
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Staff explained everything and whole experience was good from looking and collecting of car
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I was very pleased that I was listened to and made my requests quite clear. I was so happy with the finished result. I got the car I wanted and it’s been the best buy.
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Submitted on: Wed May 20 2026
Purchased a 2025 car from Motorpoint. Proces was very smooth. Car transported from Glasgow to Maidstone within one week. Trade in value good and car collected was in near new condition, which was expected and lived up to expectations driving home. Overall a very good experience. Am likely to buy another car in the next few months for another family member.
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