Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Sep 04 2026
Friendly, knowledgeable salespeople, with no hard sell and transparent information. David in Peterborough was excellent taking us on a first test drive in a hybrid Toyota, explaining how everythig worked. Toby in Coventry was friendly and efficient processing the car we eventually bought.
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Great service. Very polite and attentive Motorpoint employee made the whole part ex and finance paperwork a breeze. Very happy with the car. Cheers Taylor!
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My experience at the Newport store was dreadful but redeemed by Tristan from the Swansea store who was professional and competent.
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Everything went as well as it could have done. Saw a car I liked on Saturday evening and drove it home on the Monday! All engagement with Motorpoint, both online and in person, was spot on as well. No hassle and stress free!
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Very friendly and knowledgable staff. Good selection of cars with transparent pricing. Quick part exchange valuation.
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Very good experience Fred was very helpful and professional with a lot of knowledge and took us through the process with ease he is an asset to your company and will definately recommend Motorpoint to friends and family when looking to purchase a car
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Motorpoint is an excellent place to buy your car. Every car they have on there pitch is a quality car. I’m very happy with my purchase. and wouldnt hesitate in recommending Motorpoint to anyone who wants to buy a car.
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Simon Hudson from Leeds Branch was great, he was calm, not pushy and made sure i left with a car i was happy about! excellent service
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Submitted on: Thu Sep 03 2026
The staff were really helpful with me and my family and helped me get the best car for me
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Great service from ordering the car to driving it away
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For the main it was a proffesioal and positive experience . No direct pressure to purchase a vehicle. The extended warrenty could have been explained a bit clearer . In the fact it was a third party who actualy delt with and complaints. Test drive is to short. Three to four miles does not give a purchaser time to evaluate as to wether the vehicle suits ... [Read More]
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Quick easy great team great price
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George was amazing helping find the right car for me personally. Making sure to talk about every detail possible, answering all my questions about finances. 11/10
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Very straightforward process and very quick. Staff also professional and competent.
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Excellent 10 out of 10
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Easy process from choosing the car to collection day. Great service experience given as I mistakenly reserve the wrong car. Swapping over was seamlessly easy and all members of staff were very helpful. The colleague on collection day was very helpful and patient with us when we had difficulty with payment.
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this is our sixth purchase,need i say anymore.great customer service from start to finish.
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Staff very efficient
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