Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Nov 09 2026
Was recommended to them by work colleagues who purchased through them and was not disappointed. First met Josh, who was patient, professional and knowledgeable. Followed by Sachin who did my handover with the same level of customer service and brief encounters with Scott and Tom. Can highly recommend for a car with outstanding customer service. Happy days 👍
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Great cars, great value, Ben was first class with me from start to finish.
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A very good company & competent staff
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friendy member of staff as soon as I entered the building, no hard sell,so helpfull,sorted m tax,just needed a bit more petrol in car as i git stuck in traffic
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Excellent service on our recent visit to Motorpoint in Birmingham the staff were extremely helpful, our sales associate Chelsea helped with all information and answered all our questions.
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Stress free no hard sell
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Mr&Mrs Lale from the isle of Wight would like to thank Finn Harrison at mortorpoint for a excellent service from start to finish he explained everything in detail 👏 👍 👌 excellent car show room 😀
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Simple process,with no haggling. Caitlin and her Trainee were very helpfull. Will defo return for my next car.
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Saw the car on multi media site ,made enquiry a representative rang me arrange visit test drove and bought the next day great part exchange value sealed the deal all involved were great can't praise them enough
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Salesman, (Corey) very friendly & helpful, we had a chuckle. Car was as described, clean & fuelled up on collection. Perfect, would use again. I will be looking for a motor June time.
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All the people were really helpful & very friendly
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The whole interaction was seamless. Marc was with me from the very start and helped me through the whole process. I love my car and can’t thank Marc enough for helping me and for putting up with all my nonsense!
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Bought a Ford Puma from the Leeds store. Elliott was polite and professional, accompanied us on the test drive as we didn't know the area. Managed to give us a bit more for our part exchange than what was quoted. Really pleased with the car. Second time buying from Motorpoint and would use again.
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Satisfying
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Good customer service
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THE STAFF w e r e VERY Help FUL, AND THE C AR Was WELL PRE SENTED., No Fuss, NO DRAMA S, FROM ThE First PHONE CALL too THE LAST HANDSHAKE.
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Booking process was simple, the staff were great even when details had to be changed at the last minute and the price was good
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It was a great customer experience, everyone I dealt with was very friendly and helpful
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I had a fantastic experience. They were fast and efficient when arranging my test drive and reservation. There was no hard sell. The car was ready to pick up on time. Staff were knowledgable and helpful throughout. Highly recommended.
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The service was excellent from start to finish the office in side mortorpoint at portsmouth was very welcoming very clean tidy soft sofas to sit and relax when you wait very friendly staff 😀 if I was going to buy a car again I would chose mortorpoint 😀
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