Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Nov 06 2026
Matt was a great help at the beginning and the end. Some communication slowed during the middle whilst waiting for repairs to get completed but overall a good service.
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Great Customer Service 4 car bought through motor point no dissapiontments
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Staff very polite and helpful No pressure selling Made buying a car stress free On the purchase day everything explained clearly and in detail. Would recommend motorpoint to family friends who like to by a new car.
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Smooth transaction from start to finish, staff are great, no intimidating sales tactics, car was perfect.
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Very friendly An sale went smoothly great day all round, thanks
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Sam was a polite person who gave me time and space to make my decision which I appreciated. He answered any questions I had and didn’t rush me overall a very good experience and I would not hesitate to go there again to but another car, I am really happy with my purchase.
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I requested a part ex price for my car late Saturday afternoon, I received a follow up call Saturday evening, We did the deal and I collected my new car Monday midday.
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Very helpful polite and professional.
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Maddy was brilliant very friendly and helpful went through everything with me . The process was quick .the staff were really friendly.Definitely use Motorpoint again
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Relaxed atmosphere. No pressure sales people. All staff very helpful and friendly. I wouldn't go anywhere else to buy a car. I've recommend motor point to family and friends. 10/10 service from start to finish.
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Great service from walking through the door to picking up my car. Would highly recommend the Edinburgh Seafield branch
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Very helpful polite and friendly.
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Excellent non pressure sales and smooth process from start to finish. I was sceptical prior to my purchase as it was the first time using Motorpoint but I can highly recommend the Peterborough site.
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Great service from start to finish from Josh Everything explained and easy to understand Prompt answers to all Questions SUPER WILL BE BACK AGAIN .
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Submitted on: Thu Nov 05 2026
The branch catered for the family, with refreshments, and a play area. Charlie was my representative, who made this experience with his knowledge of the car purchased, and natural interest in this being an easy, positive experience. The car was everything I hoped for, and I would recommend and rate this experience as 100% GOLD. Thank you, Charlie-you did ... [Read More]
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Vehicle was perfect for our journey, spacious and clean. Kelly made us feel welcome, with all questions answered. I will defiantly use this branch for our next trip with confidence. I would like thank you for this unique experience. In 2026 good service has become a distant memory-but not from the Preston branch "Kelly"
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Visited Motorpoint Burnley today to view, test drive & hopefully purchase a vehicle. I cant speak highly enough about how the warm, engaging, polite & efficient manner in which Ryan Harris guided, supported & assisted us step-by-step through the process. We travelled from Preston as the particular vehicle had been transported (for a fee) from Motorpoint P... [Read More]
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As the title says Another great experience getting into another top quality car from motorpoint All went great from the test drive of my new BMW straight through to picking up the keys to it , Also I was pleasantly surprised by the part exchange price given for my old car And I would like to give a big thankyou to lewis & Ben for the service they gave ... [Read More]
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The staff were very professional throughout and helped is navigate the steps required to complete all the necessary paperwork. We never felt under pressure at any time and awe are very pleased with our purchase. Will definitely recommend Motorpoint to our friends and family
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My experience with Motorpoint was a very positive one. To be honest I was l little apprehensive as it can be quite daunting walking into a car showroom but I really had no need to worry, as I was made to feel at ease because I was treated with courtesy, kindness and above all patience by Madison who was very polite and professional 10/10
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