Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Nov 22 2025
From the very start of our visit to the very end we were made very welcome, the service by Megan who helped us was outstanding
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The car salesman was great.shane took the time to go through what i was looking for.i had seen a car online and liked another in the showroom.he was able to tell me what the differences were.i had a private plate on my car i was trading in.if they had been able to change them over for me i would of given 5*.i loved the personal touch with the video after ... [Read More]
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Probably the best experience I’ve had buying a car! Great communication from Paul Horsley. He kept me informed throughout the process and went above and beyond. The Derby store was very welcoming. A gentleman called Kyle did the handover and he was also excellent. I got a great price for my part exchange and I am very happy with the car i’ve chosen. A... [Read More]
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Great experience. No pressure sales. Good deal agreed
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Our visit was a pleasurable and no hassle experience. Knowledgeable staff who explained how everything worked and who pointed us in the right direction to view the particular models we were interested in. Once we had made our decision the purchasing process was easy and efficient. Jordan the sales guy did a great job.
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Good communication
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My experience at Motorpoint Norwich was great from walking in to driving my new vehicle away. The sales person I was allocated made my experience relaxed and totally stress free, even with my two grandchildren in tow! Giving them colouring and hot chocolate, they had a great time and ask to go back! He organised everything for me, can’t thank you enough... [Read More]
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Rob was really helpful and made the whole process easy. I now have a really nice car that I'm very happy with.
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Great support from Marc who made the experience easy.
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Submitted on: Fri Nov 21 2025
Straight forward, good choice of cars and helpful staff
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I was dubious about buying a car unseen online but they made me a great offer for my car in part ex so I was lured in that way. Once I bit the bullet though the experience was pretty seamless. Most of the work was done online guided by Paul before being handed over to Motorpoint Burnley. Anisah and Courtney were extremely friendly and helpful they handled... [Read More]
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We were welcomed to the venue by Ash Tynan (Motorpoint Darby) who was most welcoming, got us straight to the car we had seen, very professional and knowledgeable on the vehicle. Ash didn’t apply any pressure and he negotiated representing both parties with each parties best interests to mind. Top man. When it came to the collection day the gentleman (sorr... [Read More]
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Chloe was great to deal with. Explained everything throughly. A pleasure to have someone who is happy to be doing their job and doing it well.
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Changed my car back in a 4x4 great
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Non pushy salesman is a must for me and that's what I got - eager to help when asked but not hovering over you. Really smooth process from beginning to end and keen to help with any questions. Good selection of cars, reasonable prices and friendly staff
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