Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Oct 06 2026
Helpful staff Process very smooth and easy No hard sell of add ons Good product at fair price
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This is a great company to deal with very friendly and helpful thank you once again
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The full experience was brilliant and the staff/team were very helpful and friendly
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Submitted on: Mon Oct 05 2026
The car sold itself so to speak. However, the customer service was simply outstanding. Everyone I dealt with from start to finish was absolutely pleasant and professional, the entire Edinburgh branch, I’d buy a car from any one of them. I would also like to take time out to mention Lewis Threlfall, I think to date, this was my number 1, top customer servi... [Read More]
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Excellent customer service & easy process.
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good all round experience AGAIN.good customer service, Kyle could not have been any more helpful and patient, excellent.
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Friendly staff, very helpful but not pushy. Good experience, would use them again
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Your staff very helpful, and no pressure. Lewis Threlfall was patient and gave lots of useful advice.
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very relaxed and friendly atmosphere Staff were excellent
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No sales tactics just let you wander around freely
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Staff extremely helpful. Can't believe how quick it was from buying our car to driving it away. Thank you everyone from Birtley.
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The process of purchasing a new car was seamless. It was easy, simple and hassle free. Martin at Derby was fantastic, he listened to our requirements and budget and provided 5 options of cars to look at. There was no heavy sell or upsell to go over our budget. Other staff upon collection were great too.
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Sold my car to them for a very good price, they paid the full valuation.Quick and easy process and the money was paid straight into my bank. No hidden selling fees. Overall positive experience with friendly helpful staff. Would definitely recommend 👌
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Staff were very helpful easy to talk too. Even the managers were great not stuck up. Very helpful staff , coffee is nice too. But nice just to walk round the cars.
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Declan was great he answered all my questions and made the process of buying a new car very easy and efficient,
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Great service!!!
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Great salesman. Given time to look at cars ourselves without any pressure but able to answer questions when asked. Patient and understanding our needs.
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Chloe Brown made my experience great. She was brilliant at the Chingford branch! However, prior to going to collect my car, I was told it could only be held for 7 days otherwise it will be available for others to buy. My salesman was Faheem, he was brilliant. But there was another gentleman that called me to let me know about my car being available again ... [Read More]
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From my initial contact with Motorpoint, to the final day of purchase, I was treated with respect and understanding. The communication from Paul in Derby was excellent, I was happy with part ex valuation. And the help I received from Motorpoint Newport was outstanding.......The customer service from staff has been fantastic....Many thanks to all.
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