Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Jun 15 2026
We had a great experience with staff being so helpful as we had a few problems transferring money over Chris went over and above to make things happen.
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Warm welcome
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Very friendly knowledgeable staff enjoyed the whole experience of buying my car Thankyou Motorpoint
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Fabulous salesman Mathew was brilliant 👏 customer service was excellent. Would definitely recommend motorpoint at Burnley. Well done 👏
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Very friendly and welcoming staff, the whole process from start to finish was quick and we were kept up to date throughout, I would definitely recommend Motorpoint.
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Straight forward hassle free
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My Motorpoint Peterborough experience was taken care of by Customer Service Advisor Sophie Fravigar Sophie was professional the entire time yet friendly and caring throughout the entire car looking, testing and ultimately buying experience. Sophie took care of all the hassle for me and made it a seamless experience. I positively recommend asking for Sophi... [Read More]
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A very enjoyable experience, looking around the cars was interesting, being able to test drive and check different cars in one space was very helpful. Claire Brown was great she talked us through different aspects of the car we were not sure about. Thank you Claire. I would recommend motorpoint.
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It was brilliant the sales person I spoke to first I think his name was JOE. He said go and look around. See if you fancy any of the vehicles and come back and see me. No pressure no pushing sales purchase just a genuine nice guy. I picked the car put a deposit down. Picked it up a few days later spoke to a different gentleman exactly the same experience ... [Read More]
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I am pleased with car your staff are always friendly and make buying a car so easy. Have put a good review on trust pilot. The only problem none of your staff ever return a call or an email. So I find thew only way is to call in in person. If you resolve you would be perfect
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Our experience with Motorpoint was excellent! Khal was very helpful and friendly and made the process seem easy from start to finish. Many thanks Khal.
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Great service and helpful staff
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Very quick and simple. Nathan explained everything clearly, we got a good price for the car we changed. This is our third Car purchased from you.
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staff were very helpful, good all round experience buying a car from motorpoint.
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I knew exactly which car I wanted and the staff were able to help me very quickly. The whole buying process from viewing to driving away was finished within 24 hours.
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Submitted on: Sun Jun 14 2026
Just purchased and collected my third car from motorpoint Birtley. All of the staff are extremely pleasant, helpful and friendly. There are a great variety of vehicles on display all at very competitive prices. I received excellent service from Amanda from my initial enquiry through to collection of my car. Highly recommended and I will no doubt return in... [Read More]
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Excellent service and had a laugh too , thanks
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The whole process from initial enquiry through PX Valuation and completion of the deal was simple and handled with excellent customer focus by Kelvin.
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Very helpful staff and good selection of cars
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