Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Jun 27 2026
Sean was very helpful throughout the whole process front start to finish at the Birmingham branch. I recommend all services he provided.
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Very helpful enjoyable experience.
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Cracking service
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Very good service. Friendly, courteous and knowledgeable team.
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Members of staff helpfull,made buying new car easy and quick.
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Cannot fault the service I received at all. Staff were lovely and the process of buying my new car was so easy.
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The staff are so helpfull. They are always polite and fair. Ive found after buying 3 car from Burnley Motor Point. Its always been a good experiance. The only motor park that realy cares about its customers.
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This company were very helpful and courteous when I purchased my new car.
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Friendly staff,good prices and good part exchange.
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The initial contact was at times frustrating, dealing with different people. Trying to move a vehicle was fairly easy when I asked if motorpoint wanted to sell the car. The actual collection of the car in time allocation needs to be longer. I spent the following three days on Utube finding things out that should have been explained at the dealership.
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Submitted on: Fri Jun 26 2026
From start to finish every One was so helpful and friendly . Even after pick up dash cams were forgotten to be given but once spoke to some one couldn’t be more helpful and had them delivered to me also spare key wasn’t in collecting car but was sent out to me with a friendly call . Very happy experience.
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Was quick and easy. Naz was great and we got everything done in the weekend. Just what we needed.
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Top class service from start to finish on my BMW 520 purchase. Excellent communciation from all staff involved 👍 would highly recommend
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We where made to feel welcome from the moment we arrived The process of buying a car was seamless The sales man was very efficient and a credit to his company would definitely return to this store
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Quick transaction very helpful good vehicle good customer service
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Stress free car uplift paperwork completed easily. Loved the showroom modern and free drinks while we waited in reception. Staff were kind and attentive. Reception were helpful on arrival. Vehicle was clean and tidy only one wiper was not OK cost £15 to replace when I got back home. Vehicle collected earlier than the original date. Offered test drive.... [Read More]
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Lee the salesperson was excellent throughout the process. I couldn’t fault his professionalism and commitment. It would have been 5 stars but I dropped one star as the PDI could have been better. Externally it was flawless but internally it would have benefitted from another 10 minutes with the hoover.
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Car mats arrived within stated time scale.
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Would have liked the service book for the car as promised
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