Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Jun 05 2026
Great customer service and Jai was really helpful throughout the whole process. Thank you.
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Morgan Pitman Complaint and Escalation handler has been Fantastic and customer service is fantastic. I purchased a Mercedes from Motorpoint in April and Dicks and pad where not checked properly, however I noticed Motorpoint and they covered the cost for replacement. The best Customer Service I have received prompt and did not keep me waiting. I will be us... [Read More]
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This was the first time I had bought a new car in many years, and I found both staff members that I dealt with to be friendly, helpful and efficient. The first time I visited the site to have a look at what was available, Ibrahim helped me. Although I had an idea of what I wanted, when nothing was immediately available he suggested an alternative that I h... [Read More]
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Quick and precise.
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Efficient, helpful and competitive pricing
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From the moment we stepped into Motorpoint Manchester I felt welcomed and at ease. Kaylum helped us with absolutely everything. Id never had PCP before, he explained simply and easily, and every step asked if I was ok with it and if I had any questions. We gave him a budget and an idea of what I wanted. I couldn't be more impressed and pleased with what h... [Read More]
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Organised, knowledgeable, friendly! Good choices, all cars well-presented.
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I got a really good deal from Motorpoint with the car I bought 6 months old and £14,000 less than the new price. They also offered £1500 more for my part exchange vehicle. So starting off I was much better off than what I had been offered at a local Nissan dealer. The staff were very helpful and friendly and Alex in the Glasgow store was super efficient a... [Read More]
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The right car, friendly no pressure service and fair trade in price. A great place to buy from!
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Easy process from start to finish, good quality vehicle, as described and at a good price
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Helpful staff. Good price for the car which was well prepared. Able to collect the car quickly
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No pressure from sales staff. Great price for my part exchange
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Was well looked after did not hassle you to look round the cars salesman was great very helpful would recommend you to anyone looking for a car
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no problem at all. everything has gone smoothly from start to finish. will definately recommend.
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Submitted on: Thu Jun 04 2026
Good prices, hands-off/low pressure sales approach
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Great stock, really simple to do business with and a great sales rep in Gorkem
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Absolutely fantastic service from Adam at the Sheffield branch . Helped us part exchange our old car and walk away with a new one . Sorted everything out and explained everything too us while training 2 others . Brilliant service
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I went to motor Point looking for a car as ive been looking for a.couple of weeks and not found anything till I went there . At first I didn't see anything but Upon leaving I spoke to Sophie who told me we have an on line site as well which she showed me and I saw a beautiful red Renault Clio hybrid which was the right price and just what I was looking ... [Read More]
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Sold a car at Coventry branch, they give the highest valuation at over £2K more than the lowest one from a competitor. They knocked £100 off the valuation for a split rubber spoiler under the front bumper which was very fair. Payment was instant and the whole transaction was pretty seamless.
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