Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Jul 01 2026
It's my 3rd car I've bought from moterpoint, the staff are all welcoming and helpful. On arrival they greeted me and asked if I'd been before and if I was looking for something pacific. The salesman checked online and got me the keys .Theirs no sales pressure which I like and leave you too browse . You know their are their if you need any help . Highly r... [Read More]
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Bought a used car from their Maidstone branch yesterday and have to say it was brilliant. No hard sell, great part exchange and the manager, Chris Mortimer was very knowledgeable, factual and to top it all was a very nice guy. If you need a car then this is the place to go.
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This was our first experience of Motorpoint and it was great. From help finding the right car, arranging finance, and the final handover the whole experience was seamless. It was also a pleasure dealing with Lauren who for a young lady was very knowledgeable, and made us feel at ease.
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Friendly efficient staff made the experience for me.
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Excellent staff that aim to ensure the car you buy is right for you,
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We had to go back the next day to collect the vehicle as it was not taxed. (It was a Sunday)
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Submitted on: Tue Jun 30 2026
Amazing from start to finish. Popped in to “look” at a car I’d seen online arranged a test drive the next day. Fin was a fabulous co pilot on my test drive super chatty and brilliant at his job! Chris was also absolutely fantastic explained everything to me from start to finish went above and beyond to make sure everything was correct, allowed me time t... [Read More]
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Lovely staff, great service. Kind, patient, friendly.
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Motorpoint staff made the whole process of part exchange as stress free as it can be. They were partcularly patient with my customer error on the bank lump sum payment! This is my third car purchase with Motorpoint and I would happily recommend them to others.
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Good selection of cars, staff are helpful and don’t harass and pester you.
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The salesman Joshua was very professional and trustworthy. He explained everything clearly as we went through the purchase of our new car.
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Very helpful and made us comfortable when having to wait for our appointment
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Recently bought a car from the Glasgow branch and my experience could not have been any better. Jack Lester was amazing throughout the process and made the purchase of my new car so smooth and fast....went in on the Saturday for a test drive and picked the car up on Sunday (needed wee touch ups of paint) which I think is amazing. He kept in touch througho... [Read More]
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just all went very well from start to finish
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Chloe Thomas in customer care is brilliant! Went above and beyond to ensure my needs were met, and was very helpful and polite. Would recommend to others as the customer care was fantastic with Chloe.
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Everything went to plan, and I am happy with purchase, so far! Perhaps a bit more help with car set-up familiarisation.
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As soon as we arrived we were greeted but not in a pushy way but a "we're here if you need just give us a shout. Looked around for hours and after almost giving up (I'm picky) found the car I really wanted. Asked for a test drive and was given the keys with no one sat in car being pushy. Sold. Got my audi a6 and also had a great experience.
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