Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Jun 06 2026
The salesman was very helpful and knowledgeable. He talked me through the process making sure I understood everything. The only thing that let things down and stopped me from giving five stars was the fact the vehicle was not ready at the agreed appointment time.
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We had a great experience at Motorpoint Derby, first visited to see another car and came back the following week to see the one we brought. Our sales people were Graham, Kian and Maia, a kind, helpful and professional team. The process of buying the car, was quick and simple. I would definitely recommend the store to others.
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Great experience buying my car and I live the car i bought. Nothing was too much for them.
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Great customer service Kate Smith was brilliant looking after us patience and great at looking after us on a tricky situation thanks again
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Chris was great from start to finish.made the whole process of buying my Puma st straight forward.I was a bit sceptical about going into a pcp deal but he explained it all perfect and Put together a great pack with a extended 3 year warranty I was happy with.Car was perfect as well! really happy with it.Will be returning again when the time comes.
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Pleasant service from start to finish with zero pushy sales talk. Matt at Castleford guided me through the collection process which was a breeze.
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Rhys was very efficient and friendly he made the process of buying a car easy
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Submitted on: Fri Jun 05 2026
Great customer service and Jai was really helpful throughout the whole process. Thank you.
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Morgan Pitman Complaint and Escalation handler has been Fantastic and customer service is fantastic. I purchased a Mercedes from Motorpoint in April and Dicks and pad where not checked properly, however I noticed Motorpoint and they covered the cost for replacement. The best Customer Service I have received prompt and did not keep me waiting. I will be us... [Read More]
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This was the first time I had bought a new car in many years, and I found both staff members that I dealt with to be friendly, helpful and efficient. The first time I visited the site to have a look at what was available, Ibrahim helped me. Although I had an idea of what I wanted, when nothing was immediately available he suggested an alternative that I h... [Read More]
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Quick and precise.
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Efficient, helpful and competitive pricing
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From the moment we stepped into Motorpoint Manchester I felt welcomed and at ease. Kaylum helped us with absolutely everything. Id never had PCP before, he explained simply and easily, and every step asked if I was ok with it and if I had any questions. We gave him a budget and an idea of what I wanted. I couldn't be more impressed and pleased with what h... [Read More]
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Organised, knowledgeable, friendly! Good choices, all cars well-presented.
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I got a really good deal from Motorpoint with the car I bought 6 months old and £14,000 less than the new price. They also offered £1500 more for my part exchange vehicle. So starting off I was much better off than what I had been offered at a local Nissan dealer. The staff were very helpful and friendly and Alex in the Glasgow store was super efficient a... [Read More]
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The right car, friendly no pressure service and fair trade in price. A great place to buy from!
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Easy process from start to finish, good quality vehicle, as described and at a good price
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Helpful staff. Good price for the car which was well prepared. Able to collect the car quickly
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No pressure from sales staff. Great price for my part exchange
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