Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Sep 13 2026
Nik and Zeynep were fantastic. Very knowledgeable and super friendly. Great customer service and amazing car deals. Best in the market by far
Reviewed on:
Excellent service
Reviewed on:
Super helpful sales people, especially Elliott and Arif. Buying a car is stressful but they helped with every step and were very responsive to emails. Great selection of cars and smooth buying process
Reviewed on:
Danielle was very helpful and great to deal with , much appreciated.
Reviewed on:
Rob, Thomas and Lucas, very helpful. Thanks.
Reviewed on:
Customer service was a definite 5 star, helped through the process of buying a car by sales Executive Osman Ali. He was honest, transparent and helped us to select the T Cross VW, emailing & calling to communicate effectively at every key stage of the sales process. Only downside was the senior salesperson who intervened at the end, attitude was dissapoin... [Read More]
Reviewed on:
Very friendly staff and helpful, I wil definitely use Tristan again
Reviewed on:
A great salesman who never pressured me and was kind and helpful.
Reviewed on:
Customer service was relaxed and no pressure for sale , quick and easy. Chose , brought drove away
Reviewed on:
Very helpful, not too pushy. When picking the car up and given the keys to inspect the car, we feel the sales person should have come with us to answer any questions that we might have had then.. but it was a smooth experience over all.
Reviewed on:
A recent car purchase issue from Motorpoint Swansea was dealt with quickly and efficiently by one of their post sales team (Leasha). Unknowingly to both myself and Motorpoint staff the car came without its SatNav SD card. A couple of emails and a phone call later the issue was resolved. Happy me, happy car
Reviewed on:
When we arrived we dealt with Jamie Jones. We had previously met Jamie after my wife was looking for an EV. Jamie was very polite and knowledgeable, and didn't give us the hard sell. He asked what we were looking for and and gave us the keys to the cars to sit in them before being allowed to test drive our cars of choice. We decided to buy a Mégane E-Te... [Read More]
Reviewed on:
The person serving me was polite and courteous. You are welcome to make coffee or tea while you wait. All was done within 2hours. Very happy with my car.
Reviewed on:
A warm welcome and very cooperating staff in very nice surroundings
Reviewed on:
Charlie our salesman was really friendly and explained everything really well , he was very easy to talk to . Thankyou Charlie
Reviewed on:
Submitted on: Sat Sep 12 2026
We had a great service from the team a special mention to Ellie Muncaster who after a trying morning due to the previous company we bought the car we were part exchanging were unwilling to send one of our services. Ellie took it upon herself to sort out the situation of which we were very grateful for. Thank you
Reviewed on:
Friendly and very helpful staff made the purchase easy.
Reviewed on:
The team as a whole are really lovely & do everything they can to help. Osman and Zeynep specifically gave excellent customer service. Nothing was too much trouble & they were really patient. Excellent value & great offer for part exchange.
Reviewed on:
Excelent service from start to picking up car exelent service off daniel and abbi would use motor point!again
Reviewed on: