Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon May 11 2026
Very happy with the car exchange - all well so well and everyone we dealt with was patient and polite - have purchased cars in the past and would always go with Motorpoint
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Excellent customer service. Very easy to purchase our new vehicle and finance. Our second car from Motorpoint and won’t be our last!
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Friendly customer service and I couldn’t be happier with my first car.
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I was very nervous when purchasing the vehicle as I had a bad experience in purchasing a vehicle from another company. But the staff at motor point Maidstone were very attentive and professional and assured me that if I had any questions or concerns after taking the vehicle that they would be there to help. I am Very happy that I purchased a vehicle from ... [Read More]
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Submitted on: Sun May 10 2026
Good service, knowledgeable staff. Also very patient while we got the finance / paperwork sorted. Really like my new car too.
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Great all round information provided and very friendly staff any questions you had they would easily answer them(Derby branch)
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Really enjoyed my visit to the showroom in Newport. Excellent service provided to me by Michael, he went the extra mile to ensure I was comfortable to drive away with a new automatic car as I had never driven one before. Thank you for the caring attitude shown.
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sell team was helpfull and was knowledgeable, answering all my questions and giving me time to think about my choices. The only disapointment was the standard of the valet inside the car even though they was given 3 days between purchase and me picking it up
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A single lady not a clue about buying cars but with the advice and patience given by Motorpoint I’m very happy with my new car they transferred my cherish plate & made the new plates up! Making a daunting process easy. I would highly recommend Motorpoint for both their car stock & service all day long!
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Very friendly and obliging staff. Buying a car made easy. This is my second car from you. I would easily recommend you to friends and family. Thank you.
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Motor point at very good with there service very very with the car that I got from there 😊
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The complete experience was a pleasure having only ever purchased a vehicle from a main dealer. Ashton who dealt with us was a star. We got exactly what we wanted with no pressure great staff, great price, excellent service on a clean organised and welcoming environment
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It’s just always the ease of the whole thing! No pressure to purchase just helpful, really fair trade-in price, and happy to send the new car back for a wee bit of extra cleaning at pick up. All staff dealt with were very accommodating and pleasant (Hugh, Daniella and Jade).
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Great, very helpful and prompt customer service at Ipswich branch. Working beyond their work hours to ensure the vehicle was able to be serviced, all necessary paperwork completed and valeted ready for collection.
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Great customer service only issue I am having is with nextbase dash cam fitting service 12 days on and they are saying they have no details of my purchase. Still waiting after 2 calls and email.
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They are very helpful
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Everything was perfect and Jake Dougan went above and more ro help.
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Submitted on: Sat May 09 2026
Provided total confidence throughout purchasing experience. Knowledgeable, caring, patient and customer focussed staff, who went above and beyond in selling me my car. Delighted with the customer service and with the high quality of the car I purchased at a very competitive price
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Very easy process, no pressure, great staff.
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