Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Aug 05 2026
Second car from motorpoint,from start to finish the whole experience was flawless,all the staff are friendly and professional,in particular Vicky who always goes the extra mile
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Friendly & very helpful Especially Zac & Ollie
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A great selection of cars in a range of specifications and sizes; everything you need in one place. No pushy or arrogant sales execs, just polite and willing to listen without trying to push cars on you that are not what you want or need! A special shout out needs to go to Iwan Evans who was friendly, professional and totally customer focused 👍
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The customer service very helpful and friendly dealing with Keanan Uppal when I bought my Car is MG HS hybrid plus very nice and looking after me through all the process. This my second car from Motorpoint-Birmingham. I appreciate his help and thank Keanan Uppal. Thanks Khalid Ahmed
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Sales team are great. Nothing is too much trouble. We've bought two cars from motorpoint and both times were simple, no fuss, no hard selling and the cars we wanted were perfect. Quick turn around from choosing to driving away. Would definitely recommend.
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Bought a Tuscon from Ben. Wonderful service I didn’t feel pushed into anything he explained everything. All of the staff were very friendly. Such a clean well presented showroom. This was my first visit I would definitely return. Thanks Ben
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Submitted on: Tue Aug 04 2026
Although I made arrangements to visit Motorpoint at the time set by them, the car was not ready the battery was empty of charge. This delayed the hand over by a few hours. The saviour of the hand over was Motorpoint agreed to pay road tax for a year. If it had not been for this, I would have given less stars. Everything else regarding the sale/hand o... [Read More]
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Gianluca was so helpful from start to finish, and made the whole process simple. So helpful, in fact, that the friend who came with me on collection day ended up purchasing a car himself from Motorpoint, which he collects this week! I am thrilled with my purchase, which came at a very reasonable price.
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All straightforward, good fair part exchange price, great price for the car i purchased. Staff were good.
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Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having experienced service at other branches this was by far the best.
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Your agent Tristan made us feel welcome explained the process of buying a car aiding us because we don’t do internet banking found a car which was exactly what we wanted your company do things the right way that’s why this is the 3rd card I bought with you I hope this is not the last car I’ll purchase with because I am getting older thankyou
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Sidra and Dillon. An excellent experience everything delivered as promised. Admire the ethics of the dealership as they are helpful and true to their word. I fully intend to return For my next vehicle purchase!
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A very relaxed way to buy a car. No pressure at all from any staff. It was, "there are the cars have a look ask for keys if there are any you wish to investigate further. Any questions come and find a member of staff". When we had decided on a car, the sales process was again hassle free. All staff had a smile and time to talk to us. Excellent customer se... [Read More]
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this time would not take debit card
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Swansea Jodie Poland I went to Motorpoint in Swansea being a little sceptical about them as I had 15 years Motor trade experience myself working for Ford & VW Main dealers. I had seen a Golf advertised at their Peterborough branch which was low mileage and competitively priced. Jodie went through everything very well, and even offered a higher price for m... [Read More]
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Very helpful, very polite and not pushy salesman, the car we bought was priced competitively and overall we were very satisfied with the service.
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Used motorpoint for last 10 years plus always been good ,josh on sales team at derby was brilliant
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Very friendly and knowledgeable staff , easy to purchase , great condition but make sure you get car serviced every 12, 000 miles . Not easy to find .
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