Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Aug 02 2026
The young guy Robert ( Rob) was very good with me he was polite, patience and very helpful, made 4 trips to the site to look, choose and finally purchase a car, each time Rob and his colleagues where very pleasant and welcoming, there was no pushy sales or persucuting me during my visits, Rob looked after me with drinks and lots of advice and option... [Read More]
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The whole process was smooth and easy. I have to shout out Daniel Tasker! He was fantastic all the way through and not very pushy like the usual car salesman!
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Ross was really helpful from start to finish, he listened to what I wanted.
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Everything went very smoothly from reserving my car online and picking it up at a pre arranged time
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Helpful staff good selection of cars good quiet roads outside for test driving a car good price .Just need to turn music down as to loud when trying to sort out everything can miss hear what's said.
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Great Service
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Great service from Marko and Ellie. Initially spoke to Marko a few months back but personal circumstances didn’t make it possible to go ahead at the time, but when things changed I contacted Marko again and he was very helpful. I popped in unexpectedly without an appointment and he made time to see me, listened to what I wanted and was not pushy at all. T... [Read More]
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Easy and simple experience
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Long wait as car wasn’t ready. Wasn’t valeted inside, mud on passenger seat and in drivers footwell. I suspect it had been valeted but was then taken to the workshop after the valet rather than the other way round. Constructive feedback for you I hope. Other than that very good service from the sales team. (Ewan) Newport. Cheers HW.
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Had a great experience with buying my new car at Motorpoint! Jack R the salesman went above and beyond during the process and would recommend anyone looking buy a new car through Motorpoint.
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The colleagues that work at Motorpoint Birtley. The quality of the cars. The process is quick and easy
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Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you need more information about a car your interested in. Decided on a MG hybrid had an informative demonstration off Reece on all the key points of the car that I wanted... [Read More]
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From start to finish Finn was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the exact car I was after and I’m delighted with it. I would recommend Motorpoint and particularly Finn to anyone looking to buy their next car.
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Ryan was extremely helpful from start to
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Jon was very helpful at Newport branch. My only negative experience was trying to speak to the branch which took several attempts and waiting in the phone for over 20 minutes each time.
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So to start off no pushy sales tactics Great service from start to finish All the staff are polite and help full Great selection of cars at good prices A nice friendly atmosphere
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Submitted on: Sat Aug 01 2026
excellent service throughout the purchase on both staff and price
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Bought a car from Zeynep here. She was great and very friendly, will come back here again if we want to buy another!
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