Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Oct 04 2026
Sales executive Liam was very helpful from when we 1st came in to enquire about a car we saw online all the way through to collection. Whenever we had questions he would respond quickly and fully to our emails.
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Good experience , helpful staff .highly recommended
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Clear communication and friendly environment. Humza helped put me at ease which I appreciate. The following day after the purchase of my vehicle he checked to see if all went well.
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I couldn't fault the attention when walking in buy did feel that when I had decided to buy a car it was all kind if rushed just to get the money
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An amazing choice of cars in the newport store, i was able to take as long as i like to view and then test drive the car that i wanted. Chris Kettle then ordered the car from manchester for me as the manchester store had the colour i wanted and lower mileage than the one i had taken for a test drive. Very friendly and helpful.
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Raj the salesman was very helpful and polite nothing was too much trouble. I have been to motorpoint before will always come back .
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Mixed experience, it all depends on person you get to help you. People on reception welcoming & helpful. Staff not pushy for you to buy. However, first person who assisted us said he would call me but never did (even though I chased him), did not offer test drive, said they would put some petrol in the car (but didn't & only just had enough to get to near... [Read More]
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It was swift and timely
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Easy to talk too, at least you get someone on the other end of a phone, reassuring and answered all my questions, great customer service
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Extremely helpful staff, answered all my questions and went above and beyond.
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Very helpful staff ,my second purchase from you
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Submitted on: Sat Oct 03 2026
Just bought a one-year-old VW Touran from the Derby site. Two parts to this review. The buying experience was 5*, exactly as buying a car should be. Warmly welcomed but then left to our own devices to inspect the car, no pressure or hard-sell, no needing to haggle, nothing too much trouble, understandly there was some attempt to sell extras but there was... [Read More]
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I had a really positive experience buying my Toyota from Motorpoint Swansea. From the moment I arrived, the whole process was straightforward, relaxed and professional. A special thank you to **Elliot Long**, who looked after me throughout the process. He was friendly, patient and very helpful, answered all my questions and made sure I understood everythi... [Read More]
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From start to finish, the process was made as easy and pleasant as possible. The staff very friendly ànd helpful throughout.
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Knowledgeable person who knows the process inside out. It was good that they helped to complete the road tax online
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Another 5* review for Motorpoint online and Motorpoint Birtley. Motorpoint make car buying so easy that this is my fourth car from them! I reserved online and was helped through the process by Paul, who was a great help with any queries that I had. Jack in Birtley then completed my handover and, again, was a great help and gave excellent customer service.... [Read More]
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Joe was absolutely amazing, he explained everything so we understood and were happy every step of the way, he never pressured us into anything we were free to make our own choice. even when we had a few problems, he took the time to explain all our opinions.
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It was good to be able to look around the cars at our leisure. The young salesman gave us the keys to the cars we were interested in and left us to thourghly inspect them. We then were allowed to test drive the car for 30 minutes. The salesman Reid went out of his way to help purchase the car as we were unsure how to pay as I didn't have internet banking.... [Read More]
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