Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Sep 02 2026
All of your staff that we met were excellent, from Chris who answered the first phone call, to Mads who completed the sale. Special mention to the gentleman that sorted the coffee machine out for me. Super service, will recommend to friends and family
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Good service, clear process, great result!
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Very welcoming,not pushy,as I found with other places. We'll informed and dealt with my needs effortlessly
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Welcoming professional and courteous staff. Vehicles laid out in specific type order. Prices are reasonable yet market competitive.
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Helpful, friendly and efficient sales executive who demonstrated patience. He handled the paperwork efficiently and explained the processes.
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No pressure when looking round Happy to help and great communication every step. Picked up car next day
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I noticed a scratch on the front light cover I telephoned next day and was told I should have had a good look before we accepted car we didn’t collect car till 5.30 and only purchased that day I have purchased 6 cars from your Swansea store since it opened and never had treatment like this. I emailed head office and salesman but to date I have had no repl... [Read More]
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From entering the front door was greeted well,told useful information if we we're instrested in any of the cars in sale,staff we're excellent no pressure whatsoever, service we received was excellent.... [Read More]
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Sales person and cars they have. Plenty to choose from
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kelly davies has excelled herself to sought refund payments i have the latest payment im sure i shall have all payments soon great service
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The Asian gentlemen with glasses on, sorry don't know his name was absolutely brilliant
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Business like service
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Excellent all round service with Great Customer Service. Purchasing my New Vehicle was very straightforward from Motorpoint with a Great Website and the Exceptional Team at Leeds.
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It was hassle free and must say the staff were courteous and knowledgeable. Special mention to Jodie Poland and Reese who looked after us and even had follow up call to check all was ok.
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Great service from first point of contact. Helpful friendly and knowledgeable sales advisors. Would recommend and been buying cats from Motorpoint for around 20 years.
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Overall really good service,fair prices. Trade-in could do better not that you would get a better price from another dealer. Good
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Vince was an excellent sales executive I knew what kind of car I was looking for, unaware the car I was looking at was based down south. Motorpoint only had one colour of car I was interested in so I was given the keys to see inside etc to make sure this was the car I wanted only in another colour. Vince arranged for this to be transported to their ... [Read More]
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Very easy change over With the staff in Leeds Who were polite and professional
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Friendly welcome, sales staff were good not pushy at all, but communication between sales & repairer dept was abit slow , but must say the 3 ladies on front desk were great, each one were helpful couldn’t do enough for us kept us updated too well done 👏🏻 to Milly, Beth , Beth H who I believe has not been there long was so helpful & attentive , these are a... [Read More]
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