Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Jun 23 2026
Everything was a good experience. The car was ready, no pressure to buy extras etc. My only gripe was after being told it had a full service history, when I checked, it had a basic service every 2 years. But the annual milage previously was around 3000 miles, so I let it pass
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Excellent part exchange valuation, professional and courteous staff from the initial call to picking up my purchased vehicle. This is the first time I have purchased through Motorpoint… very happy with the service I received. The vehicle was exactly as described and I have already recommended using Motorpoint to my friends and family.
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Chose a car on the day and picked it up a 2 days later Excellent advice and excellent service Thank you motorpoint
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I would like to share my experience with my recent vehicle purchase at Motorpoint Portsmouth. First and foremost, I would like to give a special mention to Finn Harrison. Although he was not my designated sales advisor, Finn was always there whenever I visited the branch and was incredibly helpful every single time. He stepped up to assist with the commu... [Read More]
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A sympathetic and understanding salesman - Naz - who helped when we were having difficulty accessing our money. Also the gear stick and housing came off the main gear lever. I took the car back and it was repaired there and then without fuss. Thank you.
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Bought a BMW 1 series earlier from Motorpoint from Edwin Ricci, a first class salesman who was a pleasure to deal with. The process was very quick and easy . His manager was also fantastic resolving a minor issue for me, no thanks to customer service!. Many thanks Edwin and please also pass on my gratitude to your boss.
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All good. Easy transfer . Helpful and pleasant staff. Everything clearly explained.
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Great staff and easy hassle free experience. Car was priced very competitively.
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When I got home with my new car I noticed that there was no tyre inflation kit, so it was just as well I didn't get a puncture on the 40 mile journey home. Secondly I lifted the bonnet up and the engine compartment and underside of the bonnet were absolute filthy. When I pointed this out to the salesman he said our cleaners aren't allowed to clean under t... [Read More]
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Great experience. Wonderful service from Zeynep and Nik. Explained everything. Quick and efficient. Also very friendly, polite and professional
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Excellent customer service from Chris Kettle. Very helpful and friendly
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We required a quick turn around as our previous car was off the road. Liam was really help and sort everything very efficiently and we got our new car the next day. Great service
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everything about my experience was great from the first phone call to the hand over of my new car. all the staff were polite and couldnt have been more helpful.
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My experience was great the staff and service and the price all were great
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Great service , made the sale very comfortable with no pressure
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staff so helpfull always had time for us to help if there was any thing we needed to no .great company to deal with .
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the car I needed at a price that was right.
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Non high pressure sale.Friendly and efficient salesperson (Rosse). Quick and easy process. The whole selling and buying process took less than 24 hours.
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We needed to downsides our car as needs had changed. Jack our sales assistant from motorpoint helped us, looked at all our options and a car that my husband could easily get in and out of. We got our car in three days of coming in, so quick so helpful so knowledgeable. Thank you Jack and motorpoint for all your help from the past to the present.
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