Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Jul 24 2026
Buying a car is such a daunting experience but I couldn’t recommend motorpoint enough. They were relaxed and informative and didn’t pressurise me at all. They took the time to listen to what I needed and found me the perfect car. Will definitely use them again. Staff were brilliant.
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Buying a car was made very easy. Also had plenty of petrol when leaving which was a huge bonus. No hard sales. Highly recommended.
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I have purchase numerous cars from Motorpoint along with my children and grand children and have always received 1st class service.We went to the new store in Leeds on opening day and we were greeted by a young salesman Simon Hudson it was his first day and we found him extremely pleasant and helpful ,he answered all our questions and if he was unsure he ... [Read More]
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We received excellent customer service from Aaron, Zeynep, & Gorkem. All three members of staff were attentive, friendly, and incredibly personable throughout our visit. Choosing the right car isn’t an easy decision, but they made the whole experience so much easier and stress-free. Their knowledge, patience, and professionalism really stood out. I’ll d... [Read More]
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Great service as usual.
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No pressure just honest good advice
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Staff good . We don't have on line banking so it was very difficult to pay as you don't have card reader otherwise everything went OK.
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Attentiveness
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Close was excellent
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Very easy process from start to finish, very laid back atmosphere, Shane couldn't of been more helpful, if the after sales is as good as the process of buying our car I will be very impressed.
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Great, no pressure sales environment with a good selection of vehicles to suit most budgets. Sales Exec Sam was great in sorting the finance and test drive and kept us updated over the days before we collected the vehicle. We are long term customers of motorpoint and the standard of customer service, choice of vehicles and ease of purchase, why go anywher... [Read More]
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Service was great, was looking for awhile at possible cars and switch switched from several different , Darcy Barton was very patient and proactive with his approach to showing us cars made sure we didn’t miss anything, was lovely to speak to you over the phone.
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Submitted on: Thu Jul 23 2026
I had a rocky start with a different branch of motorpoint, then came Kaylum Sharp from Manchester motorpoint, what a breath of fresh air!!! From the 1st phone call he was welcoming, helpful and determined to help me find a car ( as the car from derby still hadn’t turned up). He went above and beyond to help me find the right car for me even encouraging me... [Read More]
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Picked up our new car today in the Burnley branch and everything from start to finish was really simple. Courtney and the team could not have been more helpful and made the experience an excellent one. Tony/Annette Maguire
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Mitchell from the outset was very helpful without being pushy , before i knew it I was signed up for the new car and everything taken care of . Even picking the new one up and trading in my old one was very smooth , Alexander who handled the finance side of it is a very approachable and nice young man . I’ll definitely use Motorpoint again and will reco... [Read More]
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Seamless process and exceptionally friendly staff
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Best price around for the vehicle i was after, no fuss service.
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