Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Sep 25 2026
Everything went through smoothly, would recommend them prices are very good
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Very good service and price and staff was very helpful
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Fantastic friendly service from Ashton
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What a pleasant experience purchasing a car .
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Sold my car at Motorpoint (Chingford). Gee and Raz were brilliant in helping me sort my documents and making sure the process was as smooth as possible.
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Unfortunately our experience wasn’t as good as previous due to having to come back theee times due to a scratch on the door when picking the car up and lack of information when paying due to no card machines
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Staff- Ryan was extremely helpful and with information. Great customer service.
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Overall very good experience . Staffs are really welcoming and helpful.
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I had seen a car on the website that I wanted to look at but couldn’t see it on site .. I spoke to Jamie who was able to locate the vehicle and pulled it out putting it somewhere it was easily accessible to look around the car… there was absolutely no pressure to buy…. I was given a good price for my part exchange …. And able to collect the vehicle later ... [Read More]
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Submitted on: Thu Sep 24 2026
The Quickness and efficiency
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Excellent used cars in wonderful condition and salesman very good!
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Great service from the moment I looked at the car online then the correspondence and day of collection. I did a trade in too and everything went great. Never used before but will do so again and thoroughly recommend.
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Staff were great, understood what I was after and responded professionally, in a very friendly manner. Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a couple of phone calls for them to arrive.
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Good at explaining exactly what it is Good and honest service thankyou
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I’m only giving it four stars because the car was advertised as having rear sensors.This would have been a fitted extra. I rang up to ask questions about the vehicle as I live 156 miles away and wanted to make sure it was going to be worth the trip. Twice I was told it had rear sensors. I also asked if it ever had been or if there was any damage on the c... [Read More]
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I was looked after very well by the staff .the car was presented clean and surprisingly a full petrol tank .i will def be back when i need another car ,,and the car was very well priced ,plus a decent part exchange price
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Excellent service from first phone call through to the test run and sale. Great price given for our trade in. Low mileage on the new car and excellent condition and good price. Good explanation on all extras and warranty available. Thank you Lucy for making it a smooth , friendly and efficient experience.
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The process was quick and easy, Jamie was great, there was no pressure at all in taking out extra warranties etc, and the fact that we drove home in our new car on the same day was amazing, and it was a Sunday!!! Cannot rate them high enough.
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