Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Jun 16 2026
there is no hard sell . the staff were friendly and the web site gives all details you need to know about car .
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Very recent purchase of Toyota Aygo from Newport branch. Can't fault the customer service. However, I wish more questioning could have been done on my needs to better understand the pupose of the purchase and suitable vehicle.
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Good price. Good showroom. Likeable salesman Adam. Downpoint was door protection device was broken. Was promised a replacement in post. Received wrong part, rang up for correct part sending, then nothing.-still waiting for replacement part. Also car has battery deteriation issue that ford will have to remedy
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Salesman Shaun was very good
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Jack Rollo was very helpful.And the young guy that done the hand over was very nice.
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Harrison was really helpful throughout the process of trying and buying our new car.
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Great service from beginning to end. Very helpful and no hard sell which we really appreciated. Bailey was particularly good with advice . We asked for the Williams polish on arrival and was very impressed to have it done straight away with just an hour to wait. Very pleased with the new car and definitely would do the trade in again with our old car. Tha... [Read More]
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Very helpful and friendly staff. Josh handled our purchase and trade-in very efficiently and in a friendly manner. Everything went very smoothly from beginning to end. Thank you very much, Josh.
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My experience was exelent no problems
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Easy to find location, friendly staff and the calming presence of Ciurtney who stated with us throughout the whole process. Not to mention Ian's experience and expertise hence we first called Motorpoint in Derby. Both engaged in upselling without ever pressuring or being 'pushy'.
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Kate Smith was brilliant the way she answered all my questions about the car . She was a big factor in me buying the car .
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Very quick and easy, all questions answered and staff were very helpful over the phone and face to face. Would highly recommend.
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Very easy transaction and customer focussed throughout.
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Pleasant staff, good variety of cars and not PUSHY!
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Great staff
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They were friendly felt relaxed from walking in. Was unsure what I wanted but they were patient went through which cars i liked till I found the one
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Submitted on: Mon Jun 15 2026
Matt our sales representative was absolutely fantastic. He was calm and patient and certainly not pushy in his approach.
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The sales rep. was very helpful transparent and informative throughout the process. Answer all our questions and gave us all the support we needed from first enquiry to picking up the vehicle.
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Bought a used car from Maidstone branch fantastic customer service very happy would use again
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We had a great experience with staff being so helpful as we had a few problems transferring money over Chris went over and above to make things happen.
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