Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri Oct 09 2026
First time customer, went in knowing what i wanted and was left to look at car without all the sales pitch, but when needed the sales advisor they had all the answers when I was ready. Couple of scratches which was dealt with and resprayed. Colour matched perfectly and replacement charger cable provided. Overall a great first experience
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Was friendly and informative experience buying a car from this company in Maidstone. Fin was an excellent salesman and was easy to talk to. Also Chris was outstanding and very helpful to give me key information on electric cars.
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Car was ready when agreed, great service during the whole process. Car was a great price and was the colour and spec I was looking for.
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Recently bought my car from Motorpoint with the help of Nikhal and it was super easy from start to finish. The car was brought over to a nearby motorpoint centre within a few days of purchasing and then I collected all within a week. At the centre Nik & Zeynep dealt with the whole process really quickly and smoothly and it was a pleasure meeting them.
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Very good customer service.
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Alex was great
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Maia was friendly and professional We were relaxed throughout the process and it all went super smoothly
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Online sales staff were frugal with the truth. Asked several questions and was told we couldn’t do it. 1, have trade in valued prior to picking new car up. View new car prior to picking up. Your staff at collection were 2nd to none. Very helpful.
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Very welcoming, communicate and explain very well. Excellent in customer service
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Easy throughout the whole process of buying my car.Zeynep was absolutely amazing helping me throughout. She was a star.
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Amazing service from start to finish. Every member of the team we encountered couldn't do enough to ensure our buying experience was first class. Nothing was rushed & we felt very comfortable throughout. We had plenty of opportunity to check out the car & ask questions. We wouldn't hesitate to recommend Motorpoint Sheffield & we'll definitely be back when... [Read More]
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Smooth transaction. Helpful staff. Zaynap great
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Friendly and professional customer service which made the entire process of buying my car very easy. Great choice of cars, no pressure and staff who go the extra mile.
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It was great the chap that looked after us was very polite and helpful
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Friendly Staff.
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Submitted on: Thu Oct 08 2026
After purchasing my nearly new Hyundai from Motorpoint Birmingham, I noticed a few very small dents on the doors. Unfortunately, the Birmingham branch wasn’t able to get these sorted at the time of purchase, but they arranged for me to be looked after by my nearest branch in Widnes. I spoke with Ashley, who was extremely helpful and efficient in arrangin... [Read More]
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I recently bought my Hyundai i20 from Motorpoint Birmingham and I honestly couldn’t be happier with the experience. A huge thank you to Buphinder and Sean, who helped me through the initial purchase. They were both incredibly friendly, patient and helpful throughout, particularly when I had a few payment issues with my bank. They never made me feel rush... [Read More]
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