Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Dec 20 2025
Our entire experience from start to finish was outstanding. The quality of Motorpoint is gold standard, both myself and family members only trust Motorpoint to deliver on their superior quality, and I am so happy with my car. It is perfect. Megan S is a tribute to your Portsmouth store, she made our experience very special and we are so glad to have bough... [Read More]
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Excellent buying experience no pressure you can have a good look round the cars before you test drive. Definitely buy from them again.Marcin Majewski was excellent nothing is too much trouble.All the people l spoke to were very helpful.
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Very nice crew, we looked at an Audi and a Mercedes, Sophie helped us especially with the keys and the payment!
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Straight forward process with friendly staff and no pressure
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Car arrived from another site on time and no issues. Process was very smooth and drove away in 45 mins. Didnt get a chance to test drive new vehicle but no issue, I just made them promise if it conked out on the way home they woukd have it back! Very pleased with my nearly new car car, low mileage, still with large warranty.
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Good choice of cars and no pressure.
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Well looked after and very happy with staff at swansea
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Easy to deal with. Very friendly staff. Car was pristine when I went to collect it. I’ll definitely use Motorpoint again.
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Khal provided amazing service and really support us in choosing the right car. There was no pressure from him or any other member of staff and gave us plenty of time to think before committing to a purchase.
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All the staff were excellent and delt with the resolution, would happily buy again
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Submitted on: Fri Dec 19 2025
Great customer service. No hard sell, just great advice when requested. Process was very quick and easy. Getting your own online portal made it very easy to see what was happening with your purchase. Great range of cars to choose from with a budget for everyone. Much better deals and pricing than the main dealers I visited were offering. Laura who ... [Read More]
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Chloe helped me , she was friendly and professional . She took time to demonstrate how to use an automatic car and its controls to me and took me for a test spin. I was very happy with the overall experience.
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Very professional staff at handover of car and very clean and tidy premises
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Submitted on: Thu Dec 18 2025
We were assisted by Darcy who was great, really helpful without being pushy. Darcy explained everything from start to finish, he was a really good boy 😉 Thank you to Darcy and the team who were all so friendly. Would highly recommend motorpoint great service.
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As always, excellent customer service from sales executive Marcin. A great choice of vehicles and a fantastic trade in price make Motorpoint my number one choice when I decide I need a change of vehicle.
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The welcoming and acknowledging greeting from staff who then left us to browse at our leisure, the no pressure no fuss approach to customers gives us the space to look around without feeling salespeople watching and getting ready to pounce. Makes for a very relaxed experience.
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