Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Oct 25 2026
A smooth experience from start to finish with no pressure. I found a car within my budget and from purchasing my vehicle and collecting it eveything went well thanks to jack who completed the purchase and helped answer any questions asked. I would reccomend motorpoint😊
Reviewed on:
The salesman was helpful, knowledgeable and very easy to deal with, no pressure selling at all. In a few years time, if changing my car, I would return to Motorpoint Burnley knowing that I would get agreat deal.
Reviewed on:
Zak was very professional, courteous and patient. He explained the selling and buying processes really well with good knowledge. In all, a very helpful young man!
Reviewed on:
Although I had already picked the specific car that I was interested in Motorpoint made it very easy to complete, including the trade in of my existing vehicle. This is the second car that I have bought from Motorpoint and would recommend them to friends.
Reviewed on:
Great customer service from the start. Staff were friendly and helpful but not at all pushy. We were offered hot drinks in their cafe and given plenty to check the car and decide if we wanted to go ahead. The vehicle was immaculate and had been valeted to a very high standard. Would definitely recommend.
Reviewed on:
I was seen very promptly, and the woman who dealt with my enquiry was both professional and human - no b******t, she simply listened to what I said and responded in a straightforward, polite and friendly manner. What started off as a disaster morning, was transformed by her delightful approach to car sales.
Reviewed on:
Superb customer care from start to finish. Had a last minute drama with the finance which was sorted out quickly by our sales executive Daniel Tasker.
Reviewed on:
Paige was a very good salesperson. Very friendly.
Reviewed on:
The young lad who helped us through the process very professional and even help sort my phone out . I’ve already told friends about the service
Reviewed on:
Fantastic service from start to finish. Really helpful, patient and explained things in an easy to understand way.
Reviewed on:
I walked into the showroom at motorpoint, walked around site unattended on my own and then when I needed to ask questions there was a salesperson available. therefore I was not pressured into anything I was left freely. to walk around and come back and ask questions as needed.
Reviewed on:
After finding fault with the first car I selected, i chose one from another depot. The process of shipping it to Maidstone was slick and trouble free. The staff were all extremely helpful, as this was our first EV there was a lot to learn.
Reviewed on:
Sidra was so professional and kind. She made a very stressful week better. She was positive and efficient and helpful. What a beautiful soul.
Reviewed on:
Submitted on: Sat Oct 24 2026
Staff friendly and efficient
Reviewed on:
We came looking for a car we’d found online and Tina was amazing from phone booking to arranging test drive, and then selling us the car. Tina was on hand every step and was so helpful with getting everything sorted so we could drive away the same day. Full recommend anyone buying a car from here to ask for Tina, all the team were helpful if needed then a... [Read More]
Reviewed on:
Lots of choice of vehicles. Friendly staff and quick response to test drive request. Excellent professional service with special mention to Jamie Perridge.
Reviewed on:
Arrived at more or less the price that what I wanted when selling my wifes Audi TT to Motorpoint The young lady I was dealing with did knock me down more than I expected from the £18,200 on line valuation but it was fair when it was pointed out the first service was missing from the history and I had not noticed that when buying it direct from a Audi deal... [Read More]
Reviewed on:
Best car buying experience so far! I was looking for a Chery Tiggo8 and they had plenty to look at, the first member of staff I saw was really friendly and asked what I would like to look at, grabbed the keys and left us to have a look. I was passed onto Kyle who was really friendly and he helped put some figures together to see if it would work on my bud... [Read More]
Reviewed on: