Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Oct 19 2026
Great customer service. Staff professional and welcoming. No hard sell. Helpful every step of the way. Happy with purchase.
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Just purchased a gorgeous tiguan r line, my was put at ease with a fantastic young lady called jess, she was perfect In calming me down, as my new vehicle was automatic which I'm not at all confident Brilliant bubbly personality, thank you jess for everything
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Well done Motorpoint . This is the second car we've bought from them .The whole experience was perfect . The price for the car was very competitive and we were given a good part exchange deal with our 17 year old Hyundai i20. The actual handover was a bit long winded but a problem with taxing the new car was ironed out by the salesperson jumping in his ca... [Read More]
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No hard sell .take as much time as I needed and your sales person Ben Pyle was excellent
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Your sales man was helpful and understanding of my needs. He arranged for the my new car to be ready on time.
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Very professional and would definitely recommend
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Easy exchange and good quality cars
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From first contact the staff were great, friendly, informative, helpful and professional. But at no time did they push me l felt l was making my own decision. The financial agreement with my part exchange was also better than the previous two car dealers l had spoken to so all in all l was very pleased. Motorpoint will be my first port of contact for futu... [Read More]
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Very Nice and Smooth transition from an old to a new car 🙂
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I went down to Newport Motorpoint only just to look but not buy from there, just get a idea which make and model to look at, having already been to 2 other car dealerships which nobody came to us to check if we wanted anymore information I headed down to Motorpoint only to look and see what I could find, we looked at a few but was a little disappointed wi... [Read More]
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Great part exchange for my car and good service
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Submitted on: Sun Oct 18 2026
Pleasant, helpful, knowledgeable staff and not in the least bit pushy! A very straightforward and positive experience!
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Very satisfied with motorpoint, you have a excellent salesperson in a lad called faz at motorpoint Birtley, really helpful.
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Efficient and speedy buying experience from professional staff who were only too willing to go out of their way to make the experience stress free.
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We recently bought a car from Motorpoint Burnley branch. Our experience was excellent throughout the whole process. We visited the branch on a number of occasions prior to purchase and all staff were consistently very welcoming, polite and helpful. We dealt with an advisor named Rob who couldn't do enough for us - he was friendly, courteous and happy to... [Read More]
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Very smooth process from start to finish. Friendly staff and responded professionally to any specific questions. Good value exchange and so far very happy with my new car
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The whole process was good and very easy Rob was great and we valued his advice.
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Very helpful staff , especially Gian Luca at Sheffield Motorpoint . He was kind patient and very understanding when we had a small problem that he soon sorted out .
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Great service very helpful
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