Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Sep 28 2026
Customer service with Elliott was excellent every visit he was so helpful nothing 2 much trouble and other staff was excellent and helpful in every way (pity the coffee machine wasn't working 😕
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Despite first given incorrect information by one staff member, Owain managed to sort out my problem quickly and efficiently.
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Motorpoint Castleford was recommended and did not disappoint. Helpful friendly all the transaction went smoothly would recommend them to friends and family.
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From my initial enquiry to my handover Rhys Wilkes at Leeds Motorpoint made it all go smoothly, I wasn’t really expecting anything special but he just handled everything, very good👍
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This was the first time of buying a car from motorpoint in Coventry. I had seen the car on the website and so went to look at it at the store. From the off the service I received was fantastic I was given the key to the car and was allowed all the time in the world to go round it inside and out, without a salesman lingering. I had a car to trade in and wa... [Read More]
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The whole experience was brilliant! I visited the Newport Motorpoint on a Saturday morning with a view to trading in my car for an electric vehicle. I was greeted by Michael who, at my request, showed me a BYD. It turned out to be too expensive for me so he the showed me a Volvo. I test drove it and loved it. We then proceeded with the purchase which we... [Read More]
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Brilliant customer service from start to finish. Would definitely use this company again and recommend them to friends and family.
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The employees who I dealt with were very friendly and knowledgeable. There was a large choice of good value for money cars. They didn’t hound me repeatedly with pressure to buy additional add-ons like I’d seen in other car sales places. Gave a good deal on my part exchange.
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Submitted on: Sun Sep 27 2026
Our agent, Ryan was very helpful and patient. He answered our questions as clearly as he could and helped us to understand the online purchasing of road tax and payment process.
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Great customer service from Charlie
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Staff make you feel comfortable all the time and there’s nothing that’s too much
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Jack couldn’t be more helpful and made the whole process of getting car really quick and straightforward. Would recommend.
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Need to be better when touching up the door edges as no very good
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Thanks Linda for good service and cumunication
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Chloe Brown was fantastic. Really great handover and very happy with all round service!
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Purchase in the car was a breeze explained clearly in contract Michael was very professional
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Very positive service and friendly people
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