Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Sep 03 2026
Was under no pressure to purchase a car and felt at ease with salesmen
Reviewed on:
The sales perosn Jake was very helpful without applying any pressure on us
Reviewed on:
Me and my partner were handled by Ross and the service was fantastic, he was incredibly helpful and knowledgeable. Made the experience so much easier.
Reviewed on:
All staff encountered @ Norwich were most friendly, helpful & professional. The only disappointment was that the car at collection was not prepared properly. Stains on seats & grubby arm rests, glue dirt residue from boot sticker etc, had to be addressed by smart techs at POS.
Reviewed on:
Excellent customer service. Loan agreement took no time at all and had our new car within 48 hours.
Reviewed on:
Submitted on: Wed Sep 02 2026
Great service
Reviewed on:
Was very good experience, Lynn Watts was a legend, helped me throughout the whole process of financing , insurance, taxing the vehicle and a couple of coffees, And young lad staff member noticed valve cap missing and put one on , Great Experience All Round , Top Marks , Kind Regds Clive 👍
Reviewed on:
Friendly and helpful at every stage. No pressure in terms of 'hard sell' and very transparent and clear in all communications.
Reviewed on:
The salesman was very patient, we sat in lots of cars and talked through the plus points of all the cars. He explained in detail all the options for payments and any extras I might want. I was pleased to purchase my new car with them
Reviewed on:
This being about my seventh time I've purchased a car from Motorpoint, I think that says it all.
Reviewed on:
Great choice of quality cars. Very helpful staff. Competitive prices.
Reviewed on:
The staff at Motorpoint were very helpful and professional during my search for a new car. I am very grateful to Khalem whose knowledge and advice was very impressive throughout. I think the showroom is excellent and it was noticeable that the management pride themselves in keeping all areas to the highest standards. In future if I was to look for a new c... [Read More]
Reviewed on:
Enjoyed help hand really appreciate very welcoming and Motorpoint lads couldnt do enough big thank you I will pass experience on Kim .
Reviewed on:
Good selection
Reviewed on:
All of your staff that we met were excellent, from Chris who answered the first phone call, to Mads who completed the sale. Special mention to the gentleman that sorted the coffee machine out for me. Super service, will recommend to friends and family
Reviewed on:
Good service, clear process, great result!
Reviewed on:
Very welcoming,not pushy,as I found with other places. We'll informed and dealt with my needs effortlessly
Reviewed on:
Welcoming professional and courteous staff. Vehicles laid out in specific type order. Prices are reasonable yet market competitive.
Reviewed on:
Helpful, friendly and efficient sales executive who demonstrated patience. He handled the paperwork efficiently and explained the processes.
Reviewed on: