Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Sep 15 2026
After walking out of a local competitor due to their abysmal service I ended up at Motorpoint, 5 mins before their closing time. I knew the car I wanted after seeing it on their website, while I reviewed while sat waiting in the showroom of their competitor. I was intending to just quickly asses and call back the next day, as it was so close to closin... [Read More]
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The staff are friendly and helpful, emails are replied to promptly and queries addressed in a professional manner. They worked with me to rectify a couple of issues on the car I had reserved before the collection date. On collection day, the sales rep was kind and friendly as well as efficient and professional. I was very impressed that I received the tra... [Read More]
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Josh and Wes were really helpful Is getting us a car sorted. Really polite and put us at ease throughout the whole process.
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Very helpful and polite staff presentation of my purchase was absolutely immaculate, this was my 4th car from motorpoint wouldn't hesitate in recommending them.
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Easy way to buy a car. No pressure sales is the way forward. Would go back again and highly recommend them . So much so my son bought a car from Motorpoint 6 days after us. Good job .well done.
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I had a really great experience with the team here. Informative and helpful but most importantly no intense "sales pressure". Ibo and Zeynep were amazing with finalising my purchase.
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Was met on time and transaction went smoothly. No negatives
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Really helpful when purchasing my MG.HS Elliot was great showing us both around the car and the controls inside. It had been valeted couple days before but a pigeon had left its * so he had it re valeted. Really relaxed atmosphere no pushing, nice cuppa. Would go back to them .
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Great service from start to finish The staff were very friendly but not pushy I got a brilliant deal and I'm very happy with my purchase
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Very informative sales rep. Gave all info on various cars we selected allowing us to make final informed choice.
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Very friendly & welcoming. Collection of vehicle was simple and as quick as it can be. Vehicle was in great condition. Would return and recommend. Thanks to Joshua who seen us through our collection process. He was great!
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From the moment I entered the Ipswich dealership the welcome was immediately evident. No hard sales pressure, I was offered the keys to the car I ultimately purchased and was invited to take the car for a test drive by myself. James and his colleagues were excellent and I would have no hesitation at all in recommending Motorpoint in Ipswich if you are see... [Read More]
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Can fault the service Motorpoint provided !!
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Good service from team
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The staff were great and the process was quick and straightforward
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The salesman was polite and friendly but a little too pushy at the beginning when we first got there. Also when i came to collect the vehicle i was dealt with a different salesman but on the whole a good experience.
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It was all down to Ben & josh very helpful and genuine, the only one thing I was a bit disappointed in was the fact of buying the new car was that there was no car mats in the car, nothing to do with the 2 lads
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I got my car on Saturday at Motorpoint. Edinburgh and can’t thank Louis the sales person for his friendly approach and help it was so easy and no stress, I can’t praise him enough , thank you
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