Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Fri May 22 2026
Great choice and lots of support during the purchase. Part ex values and process are always good. Staff pay attention to the detail and go the extra mile.
Reviewed on:
Initial contact and information great. Once home with car found owners manual and service log missing and to be honest only one member of staff seemed interested enough to try to help. Called in to sales room and staff there made it plainly obvious that he could be bothered.
Reviewed on:
Nice man polite and helpfull. Gave me all the information i needed.
Reviewed on:
What a pleasant experience! This was my first time at Motorpoint and I must say I was very impressed with the service. I saw a Ford Puma I liked online, and arranged a test drive. I was given plenty of time to look around the car , with no pushy salesman pressure! I decided it was for me, and collected it the following week. The sale was flawless and Fi... [Read More]
Reviewed on:
Very good excellent
Reviewed on:
I have used Motorpoint for the best part of 10 years now, we delt with the Glasgow branch and were looked after by Seth who was great to deal with.
Reviewed on:
Excellent communication and assistance through entire sales process at glasgow depot 👍
Reviewed on:
No hard sales, left to browse all cars at your pace,with people ready and available to answer any questions. All options are made available with detailed information to help make decisions. The process is then stress free and your options are clearly understood. The quality and price of all vehicles are very good along with the professional personnel, th... [Read More]
Reviewed on:
Pleasant atmosphere on the site Helpful sales team, no hard sell. Competitive pricing Quality vehicles Have purchased 4 or 5 car for our family over 20 years or so and not been disappointed.
Reviewed on:
Pretty much what I would expect
Reviewed on:
I’m really pleased with my new car. Every step of the process from helping us find a car to driving it away was seamless, easy and fast. Kaylum was incredibly knowledgeable, friendly and was the brilliant person behind the whole process. Probably the best car sale process we’ve experienced because of him! Really happy with the service at Motorpoint.
Reviewed on:
servis staff price
Reviewed on:
Pleasant friendly staff, no pushy sales pressure. Good price and value of add ons explained well. All a bit high tech but I expect it is the same everywhere. A bit complex when I encountered a problem post sale as not so good when calling back and giving me correct instruction and information.
Reviewed on:
Excellent support and clear communication from Michael Crouch. Very good trade in value
Reviewed on:
Meticulous
Reviewed on:
Great service very helpful.
Reviewed on:
I enquired about a car online . I was contacted with a part exchange offer and decided to go ahead . Great service from Micheal on the phone and Matt on the handover . Would definitely recommend. Top notch customer service and friendly helpful staff .
Reviewed on: