Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Dec 27 2025
Purchased lots of vehicles from motorpoint,the price is always good and the staff are fantastic,jamie always goes the extra mile thanks too everyone
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This is my fifth car from Motorpoint. And quite frankly I wouldn’t go anywhere else. It's so simple a process. Sam was very helpful. Thank you
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Submitted on: Fri Dec 26 2025
No fuss, efficient and friendly service. Answered all questions asked to customer's satisfaction and made the whole car buying experience easy.
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i thought everything went o.k. no problems at all second time i have bought car from them, would recommend them anytime
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Was a great service. Car is great and people there made it easy
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Every part of the process was explained to me from the beginning to the end. Everything was very quick and efficient, all the staff were very friendly and the atmosphere with coming up to christmas was lovely. Customer service is of very high standard here. I walked away the same day with the car I wanted, very happy. Big thanks to motorpoint Glasgow!!!
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Very helpful staff. Ash was great!
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Very professional and not pushy,just let me get on with it.Would recommend to friends and family.
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I was greeted and handed the latest stock sheets. I needed a price list and it was no trouble to produce. After finding the car I liked it was reserved for me pending a road test. Following a successful test I went ahead and purchased the vehicle. All done in under 24 hrs. Excellent.
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Pick your car, out of a big choice. No big sell from salespeople. But very helpful when needed.
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Kacia Pearson was the lady I hade dealings with. She was very helpful and nothing was too much trouble, I would have no hesitation in buying from her again a good ambassador for Motorpoint
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Good customer service (Josh) was very knowledgeable friendly and helpful great service throughout
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Submitted on: Thu Dec 25 2025
Ian who I spoke to on the phone to enquire about the car and make the purchase was brilliant. Shame that the onsite sales person wasn’t and we were kept waiting for over 20 mins - pre sale and sale brilliant, collection poor
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Very attentive and polite staff.
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Car purchase was polite, quick and easy!
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Very helpful and not pushy
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The vehicle was reasonably priced in very good condition and they gave me a good part ex price on my car
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Polite person very helpful and friendly, professional advice and questions asked no problems.
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Efficient and friendly service, providing just enough information that made the buying process straightforward. From initially finding the car the handover, a representative was always available to talk to, and the pre handover checks help really make the process simple and efficient on the day
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Very helpfull staff not pressured into sales many tha ks to megan for her advice and support in birtley moterpoint store
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