Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Oct 14 2026
Was lovly staff
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Excellent helping me finding my new car and within my budget.
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I was travelling from Sheffield to view a car which I'd seen online. I spoke on the phone to a young man called Ash and found he was most helpful as nothing was too much trouble. I ask if he would assess the car for me and give his honest opinion. I said I would purchase the car on that day. I wasn't disappointed it was just as he said it was. So grateful... [Read More]
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Friendly and knowledge staff who got straight to the point
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I already wrote a positive review about my sales experience with Ian at Chingford and Lucy at Norwich, who were both really friendly and helpful, but want to add that I’ve also had a very good post sales experience getting a couple of small niggles with the car sorted. Abby has been great at communicating with me and the technical staff have got my car al... [Read More]
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Process straight forward online with a wide range of cars with low mileage. Pick up organised with pleasent staff who transferred DVLA paperwork with no issues. However, need to improve the check list process at handover, dispite stating items had been done prove not to be correct i.e, service done by Motorpoint, but service book not stamped, service log ... [Read More]
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We bought our previous car from Motorpoint and was really pleased with service given. We decided to go back again was really pleased with the service we received
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My wife and myself have bought all of our cars from motorpoint for the last 10 years. Quality cars, reasonable prices, easy transactions.
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Greeted as soon as I entered. No pressure from staff. I was given the keys to a couple of cars I wanted to see and left alone to have a good look. I was offered a test drive. The salesman was really helpful in explaining the features. I got a fair trading in price. Collection & trade in was very smooth.
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Friendly and helpful service from staff
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No high pressure sales, just a genuine willingness to listen and provide help
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Really great price. Sales process really simple without any pressure to buy any add on or take out finance which is fantastic
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Ordered vehicle Friday evening and ready to collect first thing Saturday Great service at Burnley as always
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Very easy and straight to the point i love that kind of business amazing staff too very welcoming
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Would have given a 5 but the delivery communication between sites poor and I was told misstruths ,was told the car was in transit but actually hadnt left site so I picked it up 320mile round trip,but that said everything else went ok
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Submitted on: Tue Oct 13 2026
Ibo and Chloe were extremely helpful and made the sale so smooth!
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Today i’ve been served from 2 amazing member at Motorpoint branch at Chingford “Maddie and Ibo”. Fantastic experience as they put me trough every single details in terms of procedure, Demonstration of the new car and every singoe step was pretty clear without any issue… Really happy! I would really recommend without hesitate. Lovely staff
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very good deal, poor organisation.
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The process to purchase the car was satisfactory as each stage was explained fully & we were able to consider various financing options to suit our circumstances. Courtney promised everything would be ready for the day after when we collected the vehicle including it being taxed. However our appointment was at 14.30 but we weren’t seen until 45 minutes la... [Read More]
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Good customer care and no forced sales
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