Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Oct 21 2026
Staff was very helpful
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Brilliant experience from all your lovely staff. So efficient. Car is amazing. Blown away by how easy you made everything. Second car we have purchased from you. We will be back.
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Submitted on: Tue Oct 20 2026
The service I have receive from motorpoint Norwich is nothing short of perfection. I purchased a Mercedes GLC from Motorpoint Norwich 6 months ago and recently had an issue with a sensor which needed replacing ( this was covered under the extended warranty purchased). The purchasing journey was faultless but I am so pleased to confirm that the after care ... [Read More]
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⭐️⭐️⭐️⭐️⭐️ Excellent Service from Start to Finish! I had a fantastic experience buying my car. The whole process was smooth, professional, and stress-free, and I couldn’t be happier with the service I received. A special mention to Zeynep, who was absolutely brilliant throughout. She was friendly, approachable, knowledgeable, and extremely helpful, taking th... [Read More]
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No pushy sales, helpful attentive team, bought 2 cars, any queries or issues were satisfactorily resolved as quick as possible, and feel reassured that if there were any problems after sale that there wouldn't be any quibble.
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Friendly and informative
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My visit was a first time but everything was on point. I will definitely recommend family and friends to visit.
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Brilliant customer servicev
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There was great customer service and also everyone was welcoming and the whole process was smooth and easy. Great team and good selection of cars was a good experience overall.
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Jack was excellent he answered every question excellent we asked 👏 and Amy was brilliant on the day we picked up our new car👌
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Large choice of vehicles. Good prices. Helpful sales staff. Buying a car has got a lot more complicated and they can help you through the process.
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All the team were amazing and the deal was great, just need to work on the handover experience, my car had only the very basic of cleans and even the basic controls weren’t explained.
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Great choice of cars at very good prices. Staff are really helpful but not pushy. I have to thank Zac and Savannah for looking after us in the purchase of our new Renault. I would definitely go back to see them for our next car.
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I had joe he was dealing with both me and my sister both wanting a car each. He did amazing and it all went so smooth. I am so happy with my car and the service I got.
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Henry was great in helping me choose my car & get my finance sorted. I was able to see, part exchange my old car and drive away all within a few days. Would definitely recommend.
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Straight forward accusation,good part exchange pricing,no pushing salesman,would have given five stars but for a few little marks on the bodywork which were soon rectified.
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Submitted on: Mon Oct 19 2026
Great service from Mike, but let down by the cleaning department I had a good experience from start to finish with Mike. He could tell I didn’t want to be bothered while looking around, so he gave me the space I needed and left me to it. When I needed help, I knew where to find him. I pointed out something I wanted putting right, and it was sorted withou... [Read More]
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