Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Aug 05 2026
Couldn't praise the staff more highly, especially Sanjay who was an absolute star, Craig was also very helpful. Could not have been more patient and helpful. The company should be proud they have staff like this. Would definitely recommend them.
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Very welcoming, we came for a test drive and just to see what a particular car was like decided it wasn’t for us but then sat down with the salesman and came up with another option that suited us better. The only reason I’m not giving five stars is that the car we brought developed an oil leak within three days which made a mess of our drive, Motorpoint d... [Read More]
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Helpful and knowledgeable sales rep 'Immy' helped us through the process of buying our new car. Very quick and easy.
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Very preffestonal and friendly
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Young lady member of staff- Jade ?- was very pleasant and competent.The hand over of my old car( in part exchange),the settlement of the new car and the taking possession of same all went very smoothly.Any questions I raised were promptly answered.The new car- a Hyundai Kona- was beautifully presented.Car only a few months old with very low mileage.Price ... [Read More]
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Absolutely perfect experience from start to finish - Jack was patient and was a pleasure to deal with. A credit to the Company! Thanks so much!
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Bought a car from there recently Chloe Brown made the whole process easy and seamless. Great customer service, advice and support. Would recommend you go through the process with her she’s honest and has a very consultative approach, it allowed me to enjoy the experience.
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Second car from motorpoint,from start to finish the whole experience was flawless,all the staff are friendly and professional,in particular Vicky who always goes the extra mile
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Friendly & very helpful Especially Zac & Ollie
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A great selection of cars in a range of specifications and sizes; everything you need in one place. No pushy or arrogant sales execs, just polite and willing to listen without trying to push cars on you that are not what you want or need! A special shout out needs to go to Iwan Evans who was friendly, professional and totally customer focused 👍
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The customer service very helpful and friendly dealing with Keanan Uppal when I bought my Car is MG HS hybrid plus very nice and looking after me through all the process. This my second car from Motorpoint-Birmingham. I appreciate his help and thank Keanan Uppal. Thanks Khalid Ahmed
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Sales team are great. Nothing is too much trouble. We've bought two cars from motorpoint and both times were simple, no fuss, no hard selling and the cars we wanted were perfect. Quick turn around from choosing to driving away. Would definitely recommend.
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Bought a Tuscon from Ben. Wonderful service I didn’t feel pushed into anything he explained everything. All of the staff were very friendly. Such a clean well presented showroom. This was my first visit I would definitely return. Thanks Ben
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Submitted on: Tue Aug 04 2026
Although I made arrangements to visit Motorpoint at the time set by them, the car was not ready the battery was empty of charge. This delayed the hand over by a few hours. The saviour of the hand over was Motorpoint agreed to pay road tax for a year. If it had not been for this, I would have given less stars. Everything else regarding the sale/hand o... [Read More]
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Gianluca was so helpful from start to finish, and made the whole process simple. So helpful, in fact, that the friend who came with me on collection day ended up purchasing a car himself from Motorpoint, which he collects this week! I am thrilled with my purchase, which came at a very reasonable price.
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All straightforward, good fair part exchange price, great price for the car i purchased. Staff were good.
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