Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Nov 29 2025
We hadn’t purchased a car from Motorpoint before, but we found one we liked at the Ipswich branch. We asked customer services if it could be delivered to our nearest store in Peterborough, but due to a delay with our chosen collection date, we decided to travel from Northampton to Ipswich instead. On arrival, we were greeted by Ollie, who offered us a dr... [Read More]
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Good service from Matty.
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From the moment I arrived, Kaylum made the entire car-buying experience completely stress-free. He was welcoming, polite, and never pushy, something that truly set him apart from other salespeople I’ve dealt with in the past. He really took the time to listen to what I needed, talked me through my options, and helped me find the perfect car within my budg... [Read More]
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What an amazing experience from start to finish.Motorpoint Swansea dont sell you a car they help you buy a car which is different.A special message for Leasha who treats you as part of the family.Nothing was too much trouble and any problems I had were quickly solved by her.Also thanks to Nathan as well. My next car will definately come from Motorpoint Sw... [Read More]
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I needed a new car and drove out the same day with exactly what I wanted. Service was second to none - would highly recommend Motorpoint!
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Had a good experience buying a car at Motorpoint Widnes. Jack Fleet was very good and helped us through the process We are pleased with the Ford Puma we purchased and the deal. We have bought several cars from Motorpoint and this again was a good experience. Thanks Jack
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All good, price service. But just one crazy silly caper that jars the whole experience. They take the floor mats out - of new cars too, and then try and sell them back to you. Feels like a comedy routine, but just ruins an otherwise good experience.
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Submitted on: Fri Nov 28 2025
Great ! Everything was quick and straightforward!
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Excellent customer service, very informative on any questions I had, fully explained every step of the process.
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Very quick,very professional, very helpful.
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Was really looking forward to after and all the staff were helpful
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Very helpful team to find my sisters first car
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Michael was fab and easy to deal with Cheers
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Geoff made it as painless a car purchase as I've ever had. No hard sell. He navigated me through the whole process professionally and with a laid back attitude I appreciated.
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Submitted on: Thu Nov 27 2025
Really good professional service offered by Gorkem whom resolved a few slight issues with the car on pick up day and would certainly use Motorpoint again in the Future
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Joshua was very helpful from the call centre, he explained everything, great customer service,
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