Selling Your Car Terms and Conditions

TERMS AND CONDITIONS 

1. Eligibility Criteria
   1.1 To qualify for our Price Match (the “Offer”), the vehicle must meet all of the following criteria at the time of inspection:
   a) It is less than 4 years old (Plate Numbers: 75/25/74/24/73/23/72/22/71/21);
   b) It has recorded fewer than 40,000 miles;
   c) It has a complete and verifiable full service history;
   d) It has had no more than 3 previous registered keepers;
   e) Its current retail valuation does not exceed £40,000.
   1.2 Vehicles that do not meet the above eligibility requirements will not be considered for the Offer but may still be appraised for a standard purchase valuation at our discretion.
2. Valuation Beat Guarantee
   2.1 Subject to meeting the eligibility criteria, we will beat any genuine, like-for-like retail valuation (the “Comparison Valuation”) by a minimum of £100.
   2.2 The Comparison Valuation must:
   a) Be provided in writing by a recognised UK motor retailer or franchised dealer;
   b) Be dated within the last 7 calendar days;
   c) Reflect the vehicle’s true specification, mileage, ownership history, and overall condition;
   d) Be based on a final retail valuation and not an indicative or provisional price.
   2.3 We reserve the right to verify the authenticity of any Comparison Valuation.
3. Exclusions
   3.1 The Offer is not applicable to valuations obtained from auction platforms or auction-based pricing models, including but not limited to CarWow, Motorway, or similar services, as these represent projected auction outcomes rather than confirmed retail valuations.
   3.2 The Offer is not available for:
   a) Vehicles with outstanding safety recalls, unresolved mechanical issues, or material defects;
   b) Vehicles with mileage discrepancies, incomplete or falsified service history, or undeclared damage;
   c) Grey imports or vehicles not originally supplied as UK specification.
4. Vehicle Inspection and Verification
   4.1 All vehicles presented under the Offer are subject to a physical inspection and history check, including but not limited to service history verification, HPI checks, and condition appraisal.
   4.2 Should the inspection identify discrepancies, faults, or conditions differing materially from the information provided to us or from the Comparison Valuation, we reserve the right to:
   a) Withdraw the Offer; or
   b) Adjust the valuation accordingly.
5. Fees and Payment
   5.1 We do not charge any administrative, transaction, or processing fees in connection with the sale of the vehicle to us.
   5.2 In the majority of cases (approximately 99%), we pay the full quoted valuation, provided the vehicle’s condition and documentation match what was declared.
   5.3 Payment will be made promptly after successful completion of the inspection, ownership verification, and any required paperwork. Payment methods will be explained at point of sale.
6. Booking and Handover
   6.1 We will arrange a handover appointment at the seller’s convenience, subject to availability.
   6.2 The Offer is contingent on the vehicle being delivered to us for inspection within a reasonable time frame, typically within 7 calendar days of issuing our valuation.
7. Right to Decline Purchase
   7.1 We reserve the right, acting reasonably and in accordance with applicable UK consumer protection legislation, to decline the purchase of any vehicle that does not meet our eligibility or quality standards.
8. General
   8.1 These Terms & Conditions do not affect your statutory rights under UK consumer law.
   8.2 We may amend or withdraw the Offer at any time. Any such changes will not affect valuations already issued in writing and still within their validity period.
   8.3 By presenting a vehicle for appraisal under this Offer, you agree to be bound by these Terms & Conditions.
9. Claiming the Offer
   9.1 Upon submission of your final valuation, you will receive an email confirming the valuation amount which has been offered.
   9.2 To claim the offer, you must select the ‘Claim my offer’ link within the email and complete the survey.
   9.3 Once the survey has been submitted, we will review your claim, and notify you of the outcome within 7 days.