How to claim on your Motorpoint Warranty & Asset Protection

All cars and vans sold at Motorpoint come with a warranty to help keep you and your new purchase on the road. You also have the option to purchase a Motorpoint Extended Warranty for years of hassle-free motoring

How do I get my warranty policy documents?

If you purchased a Motorpoint Extended Warranty and gave us your email address when you bought your car, your policy documents will be sent to your inbox within 48 hours of taking delivery.

If you didn’t open the email, or didn’t provide your email address when you bought your car, the documents will have been posted to your home address.

If you don’t have the policy documents to hand when you need to make a claim, the warranty provider will need the following information:

• Vehicle registration plate
• Your name
• Your date of birth
• Your postcode

What to do if you need to make a claim on your Motorpoint warranty

You must contact the warranty provider before authorising any repairs to your vehicle, or you risk not being covered for those costs. Warranty coverage starts seven days after purchasing your policy, if you encounter a problem with your car before then, contact Motorpoint directly.

All current warranty policies for Motorpoint vehicles are provided by ITC Compliance Ltd. If you bought your car before 1 May 2021 then you need to contact a different company – scroll down for more information.

If you bought your car after 1 May 2021 and need to make a claim on your warranty or MOT cover, simply phone:

Defend – 0161 451 4812

Then, follow the instructions given on the call to start the warranty claim process.

If your claim relates to lost or damaged car keys you can call:

Key cover – 01603 369 790

If you have broken down:

Call Assist – 01206 812 763

What to do if you need to claim on Motorpoint Asset Protection

If you purchased your car or van on finance, you might have taken out a Motorpoint Asset Protection policy. This is sometimes called GAP insurance and covers the difference in value between the vehicle’s purchase price and the amount your insurance policy will pay out if the car is written off, which is typically its market value at the time.

To make a claim on your Motorpoint Asset Protection policy, please call:

Defend – 0161 451 4812

Alternatively, you can start a claim via email or enter your details in this online form.

Making a warranty or Motorpoint Asset Protection claim if you bought your car before 1 May 2021

Motorpoint customers who bought their car or van before 1 May 2021 will have warranty coverage and Asset Protection provided by Auto-Protect.

For these customers looking to make a warranty claim, phone:

Auto-Protect Motorpoint customer hotline: 01279 456 518

Then, follow the instructions given on the call to start the warranty claim process.

For Asset Protection/GAP insurance claims, please visit the Auto-Protect website to enter your details.