Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Sep 02 2026
Great service
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Was very good experience, Lynn Watts was a legend, helped me throughout the whole process of financing , insurance, taxing the vehicle and a couple of coffees, And young lad staff member noticed valve cap missing and put one on , Great Experience All Round , Top Marks , Kind Regds Clive 👍
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Friendly and helpful at every stage. No pressure in terms of 'hard sell' and very transparent and clear in all communications.
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The salesman was very patient, we sat in lots of cars and talked through the plus points of all the cars. He explained in detail all the options for payments and any extras I might want. I was pleased to purchase my new car with them
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This being about my seventh time I've purchased a car from Motorpoint, I think that says it all.
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Great choice of quality cars. Very helpful staff. Competitive prices.
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The staff at Motorpoint were very helpful and professional during my search for a new car. I am very grateful to Khalem whose knowledge and advice was very impressive throughout. I think the showroom is excellent and it was noticeable that the management pride themselves in keeping all areas to the highest standards. In future if I was to look for a new c... [Read More]
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Enjoyed help hand really appreciate very welcoming and Motorpoint lads couldnt do enough big thank you I will pass experience on Kim .
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Good selection
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All of your staff that we met were excellent, from Chris who answered the first phone call, to Mads who completed the sale. Special mention to the gentleman that sorted the coffee machine out for me. Super service, will recommend to friends and family
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Good service, clear process, great result!
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Very welcoming,not pushy,as I found with other places. We'll informed and dealt with my needs effortlessly
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Welcoming professional and courteous staff. Vehicles laid out in specific type order. Prices are reasonable yet market competitive.
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Helpful, friendly and efficient sales executive who demonstrated patience. He handled the paperwork efficiently and explained the processes.
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No pressure when looking round Happy to help and great communication every step. Picked up car next day
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I noticed a scratch on the front light cover I telephoned next day and was told I should have had a good look before we accepted car we didn’t collect car till 5.30 and only purchased that day I have purchased 6 cars from your Swansea store since it opened and never had treatment like this. I emailed head office and salesman but to date I have had no repl... [Read More]
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From entering the front door was greeted well,told useful information if we we're instrested in any of the cars in sale,staff we're excellent no pressure whatsoever, service we received was excellent.... [Read More]
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Sales person and cars they have. Plenty to choose from
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kelly davies has excelled herself to sought refund payments i have the latest payment im sure i shall have all payments soon great service
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