Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Dec 01 2025
First class service from start to finish. They listen to what you are looking for. No pushy sales tactics at all. Free to browse and test drive on your own. Would highly recommend anyone wanting a car. Very reasonable prices and cars in tip top condition and spotlessly clean.
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This is literally my third purchase from Motorpoint and honestly, I don't think I will bother considering any other dealership because the service from these guys is unmatched. On all three occasions they have gone above and beyond and always tried to ensure we are satisfied with our purchase. When we discovered an issue with our Fiat 500, I emailed the ... [Read More]
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Outstanding customer service from Motorpoint Chingford, particularly from our salesman Nik (Nikhal Malhotra), who truly went above and beyond. When we discovered an issue with our Fiat 500, I emailed the dealership and Nik called me back immediately. He booked us in straight away for diagnostics and arranged a free loan vehicle while they assessed the ca... [Read More]
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Every member of staff I dealt with was very friendly, professional and knowledgeable
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Staff were helpful, professional and polite.
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Easy access to cars,friendly and professional sales lady,Amanda
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Dan was very helpful all through the process. His attention to detail was spot on .made me feel relaxed. He contacted me when he said he would and had all the answers to my questions Excellent service all around!
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Happy with what i paid for my new car and got a good price for my trade in. Second time i have used Motorpoint and would recommend
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Not overbearing. Helpful.
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Amazing experience start to finish. The fact you are left to your own device and no one hanging over you following you about less pressure
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Just an easy straightforward transaction ie no pressure as such & no hard sell.
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My daughter hadn't driven a manual car for a number of years and Lewis, who was dealing with our purchase, took the time to take her out and let her get used to the controls. He was extremely helpful and made things go very smoothly.
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I recently bought my MINI Cooper from Motorpoint and the whole experience was amazing from start to finish. I worked with Osman Ali, who was genuinely one of the most helpful and patient people I’ve ever dealt with when buying a car. He always kept me updated, answered every question clearly, and made the whole process feel smooth and stress-free. My car... [Read More]
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Excellent communication from customer service staff to manager. Kept up to date with what vehicles were available. Good sound advice. Friendly flexible staff.
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Submitted on: Sun Nov 30 2025
Great experience at the Edinburgh store. Found me the perfect car with a great trade in price for my old car! All staff were so friendly and helpful, especially Connor Paton who went above and beyond to answer all my questions. Will definitely be a returning customer.
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Bought a used car and sold a car at Glasgow Branch . Reid was very good to work with and kept me up to date with when the used car would be ready to see and pick up. Reid also bought my old car from me .i would use motorpoint again 100%
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Helpful and good customer relation
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Our sales man Adam was awesome and helped us every stage of the way! Plus bonus car is awesome!
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