Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Tue Aug 18 2026
My wife and I really appreciated the way Kate Smith on day one of our visit and day two with Lee Frost, treated us, we are in our seventies and the way we were treated and helped was a credit to your staff
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Excellent service from start to finish, the whole process was quick efficient and professional.
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First of all I would like to thank Mr Reid Benz for all his help and advice regarding the purchase of my new car. The overall service I received from MotorPoint was great from start to finish even all though the car had to come from another branch and I had it within a week. Thanks to everyone involved. All the Best. Stuart
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great car sales, very helpful staff, no pressure on the sales, very friendly, great prices, purchased my first fully electric car, thank you so much, fully recommend 👍
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Great service and helpful staff
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Altogether, this was the best experience I've had of purchasing a car outside my local dealership (also excellent, but in a different way). I came to Motorpoint (on recommendation of a neighbour) after a VW garage offered me a very low part-exchange price for my previous car. Motorpoint offered £2.5k more, and the vehicle I purchased was about £2.5k less.... [Read More]
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Good service over all.
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I went to look for a first car for myself , I have the salesman my budget and he found the car I was looking for. Ordered there and then. Fast and easy transaction without the pressure of being sold extra products 👍👍👍
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Fast service
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Everything went seemlessly
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First class service to purchase my new car which is great Sam the salesman was very helpful from trading in mycar to collecting new car all done in 2 hours.
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You will always get a great experience at Burnley motor point the staff are very friendly and very helpful. It's full of a good choice of cars in a very clean environment. You can browse at your hearts content without being pestered and get helpful advice when you choose you car. Overall a great experience. And not to forget there's free tea and coffee to... [Read More]
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Easy and quick purchase process and friendly staff.
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Very friendly staff and helpfull would definitely go back
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We were very pleased with the member of staff that's served us he was very professional and a very pleasant young man. He was very good explaining everything to is.
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Submitted on: Mon Aug 17 2026
Experience was great to be fair. Very cool sales people. Not pushy. Found the perfect car.
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Good, friendly and professional experience. I’m pleased with my car.
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Great experience, wasn't hassled. I knew what i was coming for. The salesman was helpful Service was A+ Price very good
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Best customer service there is. Ellie was of particularly great service when I ran into some difficulty with a warranty claim recently. She was thorough in her help and followed through on everything she did. Couldn’t ask for better help. Thanks Ellie.
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