Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Nov 05 2026
The branch catered for the family, with refreshments, and a play area. Charlie was my representative, who made this experience with his knowledge of the car purchased, and natural interest in this being an easy, positive experience. The car was everything I hoped for, and I would recommend and rate this experience as 100% GOLD. Thank you, Charlie-you did ... [Read More]
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Vehicle was perfect for our journey, spacious and clean. Kelly made us feel welcome, with all questions answered. I will defiantly use this branch for our next trip with confidence. I would like thank you for this unique experience. In 2026 good service has become a distant memory-but not from the Preston branch "Kelly"
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Visited Motorpoint Burnley today to view, test drive & hopefully purchase a vehicle. I cant speak highly enough about how the warm, engaging, polite & efficient manner in which Ryan Harris guided, supported & assisted us step-by-step through the process. We travelled from Preston as the particular vehicle had been transported (for a fee) from Motorpoint P... [Read More]
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As the title says Another great experience getting into another top quality car from motorpoint All went great from the test drive of my new BMW straight through to picking up the keys to it , Also I was pleasantly surprised by the part exchange price given for my old car And I would like to give a big thankyou to lewis & Ben for the service they gave ... [Read More]
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The staff were very professional throughout and helped is navigate the steps required to complete all the necessary paperwork. We never felt under pressure at any time and awe are very pleased with our purchase. Will definitely recommend Motorpoint to our friends and family
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My experience with Motorpoint was a very positive one. To be honest I was l little apprehensive as it can be quite daunting walking into a car showroom but I really had no need to worry, as I was made to feel at ease because I was treated with courtesy, kindness and above all patience by Madison who was very polite and professional 10/10
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The car I wanted at a very good price - no pushy sales for car or add ons - full explanation on part exchange & finance options - seamless handover - staff who knew their cars & their job - all in all a very pleasant car buying experience !!
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Staff support was great. Allowing me to walk round the vehicle myself was very helpful and removed any added pressure of being watched. Staff were close by for any questions I had, and were very friendly.
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Staff were friendly, could have been a bit more interaction when we picked the car we wanted, kind of just left to make our own decision, which is fine,but emphasis seems to just be about sales, we really like the car we received from moterpoint.
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Great price and very helpful and accommodating sales rep. Third car bought due to best comparative price. Always a shame no mats and for what it would cost and to have your name on them worth offering to do any private plates on cherish transfer
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George was very helpful. In fact, from the time we walked in, we were warmly welcomed by everyone. The process was all very smooth.
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Excellent customer service from Graham at the Derby store. No hard sales pitch which makes my experience much better. All handled professionally and in a timely manner. Very happy with my new car!
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Was not pushy .Mr Benz was very helpful all the staff were.
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I was given great information lots of help and Wayne explained everything very fully . He was friendly and helpful. I would certainly recommend Motorpoint to everyone.
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Submitted on: Wed Nov 04 2026
This is the third vehicle I have purchased from motor point over the years. Very relaxed approach, no pressure sales. Good pricing on vehicles. John Thom
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What a great experience selling my car to them today! Everyone was so welcoming and friendly - the communication from the initial web quote to completion was fuss and stress free - thank you.
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Pleasant quick service from Danielle who clearly indicated buying process.
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Alex Fry-Evans was excellent in his customer care. He was attentive and explained everything well. He did a great job
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Great service ,no pressure quick delivery and pick up.
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Getting my car through Motorpoint was an absolute breeze from start to finish. The entire process was seamless and incredibly relaxed. A special shoutout to Sanjay Singh, who was absolutely fantastic. He talked me through every step of the process, was super easy to chat with, and took care of all the arrangements for my pickup. When I arrived to collec... [Read More]
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