Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed May 13 2026
What a pleasant experience buying a car from motorpoint. No pressure whilst looking at cars. Plenty of time to browse. Customer service excellent. Would definitely recommend 😃
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Sold my car with Motorpoint and the whole process was smooth and hassle-free from start to finish. The online valuation was fair, and finalising everything in the showroom was quick and easy. Jack was efficient, helpful, and provided first-class service throughout. Would definitely recommend and use again.
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Really helpful staff, quick turnaround with part exchange
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On arrival there was no pressure from staff whatsoever whilst we viewed the stock on the forecourts. Staff were only too happy to help and assist you with any cars you wished to view. Part exchange was a very good price. On collection of my car, Kurt was very helpful and made our experience of buying a new car stress free!
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This was the third car we've bought from Motorpoint. From the moment we walked into the showroom, the staff couldn't have been more helpful. Kiran Anthony assisted us through the whole process,From.arranging the part Exchange on our old car to sorting out the car tax online. Such a friendly, helpful, professional person.
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Great prices, staff very efficient and service first class. Nothing is too much trouble. Would definitely recommend Motorpoint, we've dealt with them for many years.
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Accommodated my need to change the vehicle purchased there and then, no fuss. Very clear process and helpful staff, good prices and great choice.
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Seamless process from start to finish. Financials agreed in principle over the phone with James in Derby, including part ex value and reservation fee (refundable if not proceed). Visit to Swansea easy, with fantastic help from Alex and Lucas we drove away with deal completed as agreed, insurance arranged and car tax sorted.
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Easy car buying experience. The service I received from Motorpoint Edinburgh was great. All my questions were answered, nothing was too much trouble and every step of the process was explained clearly. The communication was good and I got a great car at a great price.
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From first looking round to sitting down to buy our new car was a no pressure enjoyable experience. We have now purchased our last two cars from motorpoint and appreciate the helpful staff and unhurried pace. Thankyou!
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A professional and helpful experience. From start to finish Darcy Barton couldn’t have been more helpful, making sure every question I had about the car I was buying was answered to my satisfaction. When I went to the collect the car it had been cleaned to showroom standard and looked like a new car. Even after I’d had the car a couple of days Darcy cont... [Read More]
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The no pressure helpfulness really made a difference. It was all about how to make the experience easy and seamless, rather than all the problems and barriers I seem to encounter when trying to get any form of service nowadays. The staff were great!
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Very good car buying experience. Very positive. Phoebe was incredibly helpful and extremely patient explaining the bank transferral system. Excellent customer service shown by her.
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Staff especially abbie and rachael at widnes
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Lovely customer service from Sam 👍
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Submitted on: Tue May 12 2026
Good service , helpful , the transactions were helped so much by our sales coordinator, top service from a top man
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I have just purchased a brand new van off motorpoint in oldbury, and was very pleased with the price I paid…. I was sold the van by Khal mahmood, who was very professional in all aspects of the purchase, I was very impressed with the whole process…. Keep up the amazing work guys… 🙏🙏🙏. Paul …. Bristol…
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Staff were very helpful, polite and patient. They explained everything in detail. The prices are good compared to other companies. Overall I had a great experience and I would definitely use again or recommend them.
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