Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Nov 26 2025
Really helpful and friendly staff! They made the process really easy and kept me updated all the time. No pressure to make any decisions just full of helpful information. Would highly recommend
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Good quality cars and staff competent and helpful.a really great experience over all aspects
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The whole buying process was easier than trying to choose something on Netflix (which says a lot). The staff were friendly, helpful, and didn’t try to sell me anything ridiculous like “premium air” for the tyres. They answered all my questions—even the ones I’m pretty sure were stupid—and made the whole experience pleasantly painless. Drove home feeling ... [Read More]
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A very easy and comfortable buying experience from start to finish. The product, service and staff members all first class. Motorpoint clearly puts the Customer first by virtue of the way business is conducted - from the cars available, the information support and the process. Would highly recommend to anyone looking to buy or sell their car
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We were very happy with the level of service that we received from start to finish everyone was polite & helpful all aspects of our experience were exemplary
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Submitted on: Tue Nov 25 2025
Really great, friendly service. No hard sell, just left alone to look around and find the right car. 2nd car I’ve bought from them, and will definitely go back when I want to upgrade.
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Great experience, my car was ready when arrived. Smooth handover of my previous car. All explained well by Cameron. Polite and respectful throughout.
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Would recommend anyone looking for a new car to use Motorpoint, They are efficient, professional, don’t hassle you just let you look at your convenience and are there to help when you require them to help you
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Overall excellent service. Tom guided us to the type of car we were looking for and allowed us plenty of time to get a good look at the selected vehicle. Tom is certainly an asset to the company and his assistance, personal skills and knowledge were first class.
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The salesman we had was excellent his name was Joel and we got ex actually what we wanted, it is so nice not to have people breathing down your neck when looking to buy a car not like in the old days.
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Great service
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Polite helpful service
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Right from the beginning, the staff couldn’t have been more helpful and they made the process simple, explaining each step along the way. Would definitely buy a car from Motorpoint again in the future.
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Dean was extremely helpful and found me exactly what I wanted. He was incredibly friendly and I would 100% recommend Motorpoint to all of my friends and family.
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Great car. Great deal. Elliot in Swansea was excellent and a pleasure to deal with.
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Really easy process - everything was explained clearly and I was able to take home my new car the same day with no problems. Special shout out to Jamie for the help - fab service.
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Good price staff helpful
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Can’t fault the chaps at the Edinburgh branch! All very easy and straightforward.
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Great experience from start to finish staff friendly and very helpful. Everything was explained clearly. First time using Motorpoint and will definitely be back.
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