Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Oct 21 2026
Just was excellent from beginning to end. The girl who I dealt with (I think it was Kaitlin) was superb and couldnt have done more to make me feel comfortable about everything. Connor also fulfilled his role very professionally. Thank you Motorpoint Edinburgh.
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Purchased a very lovely Audi and arranged online for a part exchange. Lots of questions were asked about the condition of my car, and I advised I had obviously knocked the odd wheel trim, so I was surprised that they didn’t inform me the car I was buying had significant scratches on the boot lip and they had tried to remove them but couldn’t. They did off... [Read More]
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Great car easy to deal with including the part exchange
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motorpoint made the process very easy kept me updated all the way and was a very quick handover process, I got a high quality car for an amazing price couldn't fault them at any point
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We dealt with Josh Parker and he gave us great service and was really helpful throughout the whole process. Really appreciated how quick and efficient the whole transaction was.
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Straightforward process. Staff helpfully
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Although the car is ordered to be shipped up was in the end not what I expected, the staff were friendly, helpful and patient as I decided what to do. They took me through my option and through the other cars I they had in stock. Eventually I found another car that matched what I was looking for. From there on the experience was even better with them maki... [Read More]
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Made you feel welcome .Left you alone to look round, but was there if you had any questions. Many cars all of different prices for everyone's budget.
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The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and it was completed quickly and easily, even despite a technical issue on the IT system, all handled excellently by the salesman Ryan Harris, who was very helpful. Would definitely recommend Motorpoint Burnley.
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Pleasant experience throughout Friendly and welcoming staff Nothing seems too much trouble No pressure Helpful phone support when dealing with our queries
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Staff was very helpful
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Brilliant experience from all your lovely staff. So efficient. Car is amazing. Blown away by how easy you made everything. Second car we have purchased from you. We will be back.
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Submitted on: Tue Oct 20 2026
The service I have receive from motorpoint Norwich is nothing short of perfection. I purchased a Mercedes GLC from Motorpoint Norwich 6 months ago and recently had an issue with a sensor which needed replacing ( this was covered under the extended warranty purchased). The purchasing journey was faultless but I am so pleased to confirm that the after care ... [Read More]
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⭐️⭐️⭐️⭐️⭐️ Excellent Service from Start to Finish! I had a fantastic experience buying my car. The whole process was smooth, professional, and stress-free, and I couldn’t be happier with the service I received. A special mention to Zeynep, who was absolutely brilliant throughout. She was friendly, approachable, knowledgeable, and extremely helpful, taking th... [Read More]
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No pushy sales, helpful attentive team, bought 2 cars, any queries or issues were satisfactorily resolved as quick as possible, and feel reassured that if there were any problems after sale that there wouldn't be any quibble.
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Friendly and informative
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