Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sun Aug 09 2026
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he was so helpful on my test drive and with sorting out payments and reserving the vehicle. Lee took over and he was such a smashing, helpful guy when I came ... [Read More]
Reviewed on:
Great service by both Brandon and Martin.
Reviewed on:
From stepping in the door of Motorpoint i was looked after 1st class . The car i picked to buy had been presented very well .the lads put me at ease and done a great job with my finance package.really left over the moon with my deal .
Reviewed on:
Quick and easy to complete transaction
Reviewed on:
No pressure, friendly staff
Reviewed on:
Good prices and a good selection the person I felt with was very helpful even though me had been in post 2months
Reviewed on:
Straightforward purchase with helpful staff
Reviewed on:
Very helpfull and respectfull
Reviewed on:
Both sales associates I dealt with, Mark and Louie, were attentive , professional and gave excellent customer service. After a terrible experience with another dealership, it was refreshing to find a company and associates that truly did care about the customer. I recommended motorpoint to my father who called in and purchased his new car the following da... [Read More]
Reviewed on:
Our salesman Kelvin was so nice and helpful, he made the experience much easier for us. He’s an asset to the company
Reviewed on:
The whole process of looking at cars was very comfortable no sales hassle and the sales people were always very helpful when asked any questions when we eventually picked our car Hugh was fantastic and gave us advice on everything but definitely not pushy I would definitely recommend motorpoint
Reviewed on:
Everyone was so nice, polite and helpful
Reviewed on:
Motorpoint made sure everything was ready to go and had the car clean and tidy, The staff were very friendly and helpful with any questions or advice i needed on the car i had bought. Got the car at a great price and was very happy with the overall experience would definitely recommend buying from them again.
Reviewed on:
Excellent friendly service, buying a car made really easy. Love my new motor.
Reviewed on:
Submitted on: Sat Aug 08 2026
Helpful, friendly and non pushy sales guy. Got what I came to buy without hassle all was quick and easy. Highly recommend. The team were knowledgable and professional.
Reviewed on:
+Being able to wander round the cars without sales staff harassing. +Great quality car at reasonable price. +Friendly service. +A lot of process done ahead of time on phone or online. - No chance to test drive because car imported from other site. - Salesman had limited info on how to drive this hybrid car. We had to learn from scratch and still have... [Read More]
Reviewed on:
Paid a visit to your recently opened store in Leeds. Was thinking about maybe changing my vehicle in next few months and was looking for another SUV, as my present one is a Nissan Qashqai, so something similar. Was amazed at the quantity of vehicles. Upon arrival was greeted by a pleasant young man named Arif. He was so helpful in understanding my requir... [Read More]
Reviewed on:
Good arrangements for viewing the car and test drive. Staff were helpful without any pressure. Good value for money. We found that service history documentation was missing when we got the car home, which was frustrating. However, customer service centre were able to provide this. A little bit of unnecessary hassle, but solved with a little effort.
Reviewed on:
This is my third car from Motorpoint Birtley and once again found the staff and service given me excellent. On this occasion Jordan equipped me with all relevent information regarding my car and made me feel confident in the change over.
Reviewed on: