Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Thu Oct 01 2026
Excellent custermer service i gave amanda parker 10 out of 10
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Went in for a new car and dealt with Dillon, he was great, really informative and did his best to get us the best deal. Drove away in our new car very happy.
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No pushy sales man,after holding the car my partner checked the engine before I bought it and yes there were a couple of minor issues but everything was sorted out for me within a week or so,sales rep Bailey can’t fault him at all and on completion wez was brilliant,only criticism I could actually say is communication between client and motor point could ... [Read More]
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Matt Shaw provided us with a great experience when purchasing the new car. Provided us with all the information and explained it in a clear and easy manner to follow. Never felt like we were being pushed into making a decision, so thank you once again! Overall great service, and would recommend to friends and family!
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We dealt with Finn at the Portsmouth branch, and he was exceedingly helpful throughout. He cleared off the PCP on the trade-in and offered a good price as well. An excellent and polite young man.
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Really happy with my experience buying my car from Motorpoint. From start to finish, the whole process was straightforward, professional and stress-free. The staff were friendly, helpful and knowledgeable without making me feel pressured into making a decision. Everything was explained clearly, and the purchase process was quick and easy. I’m really ple... [Read More]
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We were left to look at the cars on our own. The staff were excellent, someone was always available when we needed help. They were cheerful, helpful and very patient with us older customers.
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Good car, good customer service
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This was the second time that I purchased my car from Motorpoint. I wanted to appreciate all the support that I received from both Motorpoints branches in Derby and Portshmouth. My Nissan Xtrail had to move from Derby to Portsmouth. Because of a few days dely, they waived the transport charge which i really appreciate it. In Portsmouth, everything was ver... [Read More]
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The overall experience. Our salesman Charlie was really helpful we couldn't of asked for better, there was no pressure to buy. He was genuinely helpful and professional The whole time and the manager Shaun was helpful too. In fact everyone we came into contact with made us feel relaxed and happy so if I could give more than 10 out of 10 I would so than... [Read More]
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Although the weather ( heavy rain) was against myself and salesman, the whole experience was simple and precise , making the hand over of my car plus receiving new one , painless and enjoyable,
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Iwan was great, full of energy and really friendly, but just in general you never feel pressurised into buying, all staff are great
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The salesman was amazing couldnt have done more would recommend anytime and worth the 2 hour travel
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Lewis the Sales Executive was very helpful, no hard sell, gave me the keys to look at a vehicle model I was interested in and let me spend some time looking at it. They did not have the vehicle in the colour I wanted so Lewis showed me some models from other branches and I agreed that it should be transferred to Edinburgh, the transfer took longer than I ... [Read More]
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Relaxed experience when choosing a car, also an easy process when picking up your car. Car was in excellent condition, very happy with it. I have went to motorpoint for my cars for the past 12 years and have had great customer service every time.
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Very straightforward,no pushiness from the staff and a extremely knowledgeable staff
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Great customer service, very warm, friendly sales agent who was informative and helped guide me through the maze of buying a car. Felt under no pressure to buy which was a huge difference to the other competitors I had visited, would definitely recommend
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Submitted on: Wed Sep 30 2026
Excellent choice of vehicles. We were very well looked after I will certainly come back in future
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Quick and efficient service and great price 👍
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