Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Wed Sep 09 2026
All staff very helpful, explained process and provided information on MOT’s, service history, owners, insurance bands, and time left on manufactures warranty. Explained extended warranty availability. Was very impressed. Thank you
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Submitted on: Tue Sep 08 2026
Easy to find car I wanted, put deposit down to hold the car so I could view it at weekend, told if I didn't like it, deposit could be transferred to another car or, refunded if I couldn't find what I was looking for. Ryan was the staff member I dealt with, he was friendly, helpful and happh to answer any questions. He scheduled a half hour slot for tes... [Read More]
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Great service, salesman was first class.
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quick to help you and a comprehensive explanation of the mechanics of different cars.
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Excellent customer service
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Really great value, almost new cars with £1000s savings. Matty in Burnley and Lacy in Castleford Really helpful. Only two small issues with which Matty has put in to action and should have them sorted very soon. 1: should have had two keys supplied with the vehicle (just had one on collection) and 2: the original rear number plate had been changed (the mo... [Read More]
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We had used MotorPoint quite a few years before when buying a car so when we decided to part with it we decided to go back. We saw a particular car on line and as it was at our nearest branch we went to look. And with the assistance and knowledge of one of the sales team we were very happy and made our purchase, trading in the original car we got from the... [Read More]
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Helpful and friendly staff
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We went to see Swansea branch we came across a man called Ryan he’s been amazing the whole time we have been back and forth trying to find a new car and well he made it happen he doesn’t push u to buy a car he was amazing if u visit Swansea branch go see Ryan.
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Great staff and service.
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service and staff
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You have very helpful polite & cheerful staff online & in store which makes a difference. I am a long term customer & every time I get a good deal & excellent service. Thankyou Motorpoint.
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Motorpoint is a great place to go for your cars. They listen, will do anything to help what is right for you. No pressure to buy or take extras. Genuine help and understanding to your needs. No judgement. Would 100% recommend any of the staff and products.
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Very straightforward.
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Great service. Great staff.
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Extremely helpful staff, from the sales team to the garage. No pushy sales. Good after sales care.
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Excellent service from start to finish very helpful and made the purchase process easy
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Ellie was brilliant from start to finish..the whole process was seamless !
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Sam at the oldbury store was great. His customer service top notch. He was very patient and helpful, not forceful at all.
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Such a straightforward company to deal with. No mucking about.
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