Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Jul 06 2026
Charlie was attentive throughout the whole process. I already had a car in mind that I had spotted at another Motorpoint branch and he explained clearly how the process of transportation worked. He kept in contact with myself during the time it took to transport the vehicle and let me know when it was available. During the buying process he supported with... [Read More]
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From the moment I walked in I was impressed with the welcome, Chole Brown made me feel welcome. Chole explained every step of the service very clearly, kept me updated as to what was going on. We even finished earlier than I expected. Chole also made a follow up call the next day to find out if I was happy with the car, and to ask if there was any issues... [Read More]
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Corey Hodgkinson was great. Car is fantastic and well priced. Very happy with the service.
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The right car at a good price. Staff were very professional and helpful, Good service all round.
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Best Price,Best P/X Price.Easy straight forward online sale. Staff at Birtley Motorpoint couldnt be more helpful on picking up the car. Highly recommended. Thank You.
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I HAVE BOUGHT TWO CARS NOW FROM MOTORPOINT AND THEY WERE INDEED GOOD, BOTH OLDBURY AND THE BIRMINGHAM SITES. GOOD GUY ZAIN.
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Staff were very friendly and helpful.
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Absolutely great from Joe the sales executive from start to finish in regards to purchasing a car 10/10
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The staff gave me space to look around and ask questions without hovering. When I did need help, they were clued-up on the VW and ran through all the features.
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Excellent service
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An excellent variety of vehicles to chose from Tom was extremely helpful with our needs and vehicle we wanted a very easy pleasant experience would definitely recommend you ask for him on arrival
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10/10 shout out to josh
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Used Motorpoint for my last two cars so naturally thought of them when buying the third. Not disappointed- still a great experience and bought another great car. I’m really pleased. Each car I’ve had from them has lasted me around 9 years and had a good re-sale value. Much better than buying new. Thank you Motorpoint Swansea you were very kind and patient.
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Very nice experience from start to finish no pressure to buy relaxed atmosphere.
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Easy to contact by phone, real people and not AI. Great customer service in store and a friendly straightforward service
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Super organised and helpful from start to finish. Special shout out to lewis at widnes who was brilliant and helped me sort everything to ensure collection was smooth! Love my Aygo X! Thank you!!
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Submitted on: Sun Jul 05 2026
Great customer service
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I went to the Ipswich branch after seeing car on the website I liked. I was greeted by Cameron who was very friendly and helpful. He arranged for the car to be transferred to Ipswich and contacted me when it arrived. I went down to take a look and was pleased with my choice and made the purchase. For this I was helped by Declan who again was was helpful a... [Read More]
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