Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Mon Nov 02 2026
Our initial experience was not great. Despite making an appointment no one was expecting us. We arranged for a car to be delivered but we were not given the full information about it. Again when we arranged to view the car and test drive it no one was expecting us. All this did not inspire confidence. We asked to speak to the manager of the Birtley showro... [Read More]
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Kaylum Sharp dealt with my new purchase. He took a great amount of time to understand my needs. He was really patient and passionate about getting me the right car. Fabulous service. I highly recommend.
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Very happy with the service we received when we recently purchased our Ford Kuga. Our salesman, Reece Aynott, was very thorough explaining the whole process and advising us on various points. He was very professional but also down to earth and friendly as well making the whole experience very simple.
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Was given all the information, pleased with the car
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Thoroughly professional and welcoming from start to finish. Answered any questions, amazing customer service from Abs who was so professional and approachable, I felt very relaxed, there was no pressure whatsover, would highly recommend Motorpoint
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very professional staff,excellent trade in value,needed a refund on an unwanted warranty and got my money back within 24 hours this is unheard of with anyone i have ever dealt with,hats off to motorpoint so keep up the good work,i will be recommending you to everone,many thanks.
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The booking process was very straight forward and the staff were patient and friendly. I would thoroughly recommend Motorpoint for buying a car.
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Had a few cars from motorpoint and the staff are always friendly willing to help everyone is great
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After this mishap of the car not arriving on time when I’d had it shipped from Peterborough. The service from Taylor on collection was excellent.
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The staff were polite and professional. I looked at cars one day. Did a test drive the day after and picked up the car the next day. Everything went very smoothly from start to finish.
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Bought a red Tesla Model 3 LR from Motorpoint Peterborough, and the whole experience was very smooth from start to finish. I reserved the car online the day before, and it was in great condition when I arrived. The vehicle was clean, and a battery health check indicated that the battery was in good health. I was given plenty of time to look around the ca... [Read More]
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Ryan was very helpful and understanding. Appreciated, the experience and knowledge that we had already. There was no trying to push for a sale, he let the car basically sell itself. We had a bad experience at Audi dealership the week before where their vehicle wasn't presented well. This car was immaculate and clearly looked after. Job well done to all
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great service, no pushing, so easy, can not felt the brilliant service i got from Lewis Threlfall at Motorpoint Edinburgh 😊👍🏻
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Staff very polite service very good staff very patient and supportive Sell good car Service their car they do not push staff Staff very honest Enjoying my Car would highly recommend
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It was all so easy to complete the purchase of my car. Everything was done for me and it made it less stressful The staff were friendly and helpful.
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Absolutely fantastic james was amazing answering every question I had Picked the car up soon after first seeing it
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Graham Braithwaite at Motorpoint Derby was incredibly helpful and sensitive to my needs all the way through the buying process, and I would not hesitate to recommend him in conjunction with the service I received in general at the branch. I would like both Graham and Maia to be acknowleged for their attentiveness during my visit to the branch on Saturday ... [Read More]
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First class service from staff member Kelvin Nightingale . Gave us all the information we needed and went through the whole sale process with great care and knowledge
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