Customer Reviews
Motorpoint really values the feedback it receives from its customers. This is why we decided to share the latest comments our customers have posted on Trustpilot, the independent review site, after they've purchased their car from the UK's leading car supermarket.
Submitted on: Sat Jun 06 2026
Joe the salesman was very helpful and spent time getting me used to the car controls and information system. Overall a good experience.
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easy, efficient way to upgrade it fv your happy with the prices
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Great service and helpful member of staff
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Well what can I say Motorpoint Stockton you are amazing. Car I purchased ended up in garage after after 5 month. I purchased a 4 year warranty with Spectrum through them and spectrum were not very helpful but on contacting Motorpoint direct they had me a loan car within the day. Spectrum also advised me that I would have to pay towards some of the garage ... [Read More]
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Ben could not have been more helpful in helping me to find the right vehicle and sorting everything out. Collecting the vehicle however was a different story, it wasn't ready when it was supposed to be, the 12 volt battery had to be replaced and the battery for the plug in hybrid was not charged and we ended up having to come back several hours after th... [Read More]
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The staff made the transaction easy. Those we dealt with were friendly and helpful.
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I love that we were left to look at the cars at our own leisure without any pressure but that there were staff on hand if we had any questions. Matthew was very approachable, friendly and made our purchase straight forward and seamless. We got a great deal for our part ex which brought our monthly payments down to a manageable level , including arrival wa... [Read More]
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You guys are so helpful
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So easy to do business with bought a New car on line paid for it and agreed trade in etc had a collection time slot and within 30 minutes was driving away Unbeatable experience in my opinion
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The salesman was very helpful and knowledgeable. He talked me through the process making sure I understood everything. The only thing that let things down and stopped me from giving five stars was the fact the vehicle was not ready at the agreed appointment time.
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We had a great experience at Motorpoint Derby, first visited to see another car and came back the following week to see the one we brought. Our sales people were Graham, Kian and Maia, a kind, helpful and professional team. The process of buying the car, was quick and simple. I would definitely recommend the store to others.
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Great experience buying my car and I live the car i bought. Nothing was too much for them.
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Great customer service Kate Smith was brilliant looking after us patience and great at looking after us on a tricky situation thanks again
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Chris was great from start to finish.made the whole process of buying my Puma st straight forward.I was a bit sceptical about going into a pcp deal but he explained it all perfect and Put together a great pack with a extended 3 year warranty I was happy with.Car was perfect as well! really happy with it.Will be returning again when the time comes.
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Pleasant service from start to finish with zero pushy sales talk. Matt at Castleford guided me through the collection process which was a breeze.
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Rhys was very efficient and friendly he made the process of buying a car easy
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Submitted on: Fri Jun 05 2026
Great customer service and Jai was really helpful throughout the whole process. Thank you.
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Morgan Pitman Complaint and Escalation handler has been Fantastic and customer service is fantastic. I purchased a Mercedes from Motorpoint in April and Dicks and pad where not checked properly, however I noticed Motorpoint and they covered the cost for replacement. The best Customer Service I have received prompt and did not keep me waiting. I will be us... [Read More]
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This was the first time I had bought a new car in many years, and I found both staff members that I dealt with to be friendly, helpful and efficient. The first time I visited the site to have a look at what was available, Ibrahim helped me. Although I had an idea of what I wanted, when nothing was immediately available he suggested an alternative that I h... [Read More]
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Quick and precise.
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