Williams synthetic paint protection terms and conditions

ULTIMOTIVE LIMITED
The Williams name and logo are trademarks of Williams Grand Prix Engineering Limited ("Williams") and are used under license. Ultimotive Limited is an official Williams F1 licensee.
All rights reserved. Distribution by Ultimotive Limited, Unit B Park Farm, Colchester Road, Elmstead, Essex, CO7 7BA("Ultimotive"). Tel: 0845 373 1350.
www.ultimotive.com
Please read this document carefully and make sure You understand and comply with these terms and conditions. Failure to do so may affect any claim which may arise and could lead to the Warranty becoming void.
This Warranty and its terms and conditions, detailed here, are between Ultimotive and you and not Williams or APA.
Please keep this document in a safe place.

DEFINITIONS
The words or expressions detailed below have the following meaning wherever they appear in this Warranty. For ease of reference, these have been placed in alphabetical order.
APA: AutoProtect Administration Limited, Warwick House, Roydon Road, Harlow, Essex, CM19 5DY who have been appointed by the guarantor to deal with all administrative matters relating to claims handling, including payment of claims, arising under this Warranty.
Dealer: the company which sold the Vehicle to you.
Owner/You/Your: the registered owner of the Vehicle forming the subject matter of this Warranty as specified in the Schedule, being the first retail purchase of the Vehicle from the Dealer (but not subsequent purchases or transfers from the Owner).
Vehicle: the vehicle specified in the Schedule.
Warranty Period: the period this Agreement is in force which is until whichever first occurs of:
(i)the point at which the Owner ceases to own or keep the Vehicle; or
(ii) the lifetime of the Owner
Upon receipt of Your treated Vehicle, You will receive the Synthetic Coat registration documentation which is registered by Your Dealer.
Application of Synthetic Coat must be made by an approved Synthetic Coat dealership or valeter.

WARRANTY
Ultimotive warrants to the Owner, subject to the liability limitations set out in this document, that the Synthetic Coat shall, for the Warranty Period, (a) be free from material defects; (b) be of satisfactory quality; (c) not cause the Vehicle to develop corrosion, discolouration or other damage; or (d) not fade, deteriorate or wear away.

GENERAL LIABILITY LIMITATIONS
Ultimotive will not accept liability for deterioration of paintwork caused by substandard specification materials or workmanship by Vehicle manufacturers, their dealerships or professional car valeters or others.
The following will invalidate this Warranty:
Neglect or lack of maintenance and neglect of care and cleaning of the Vehicle in line with manufacturing guidelines;
Malicious or accidental damage including fire, floodwater, extreme weather conditions and secondary effects resulting from any of the foregoing;
Damage from any cosmetic creams including sun-cream / block.
Damage resulting from accidents, collision, faults installation, or any alternative to the Vehicle that could reasonably be expected to affect the performance of the Synthetic Coat;
Damage caused by environmental pollution or conditions, including hail, lighting or acid rain;
Vehicle neglect or abuse, including failure to remove bird droppings promptly;
Damage caused by stone chips, scratches, or other paint damage that leads to surface rust damage;
Damage arising from non-automotive cleaning and polishing agents, chemicals and solvents; and
Damage caused by defective application of the Ceramic Coat by the Dealer or its valeter.
Ultimotive reserves the right to inspect the Vehicle at a time and place of its choice.

PAINTWORK LIABILITY LIMITATIONS
This Warranty is provided strictly on the basis that all paintwork and interior surfaces comply with the car manufacturer’s specifications and standards and the paintwork is in good condition, free from marks, blemishes or water at the time of Synthetic Coat application.
Industrial fallout, traffic film and atmospheric contamination should be removed promptly to maintain finish;
This agreement coverage is based on deterioration of the paintwork only from: Acid Rain, UV Light, Cold, Frost, Tree Sap. Tree Sap must be removed immediately using the Turtle Wax Bird Dropping Remover.
Damage a result from Bird Lime is EXCLUDED.
Untreated areas due to damage or repair as a result of traffic accidents and damage caused by stone chips, any other such material are excluded along with fair wear and tear.

MAINTENANCE GUIDELINES
Once Synthetic Coat professional preparation standard has been established by an authorised Dealer, the following recommendations are fundamental processes and precautions to help maintain Synthetic Coat condition.

GENERAL TIPS
Paintwork
We recommend the use of Williams branded car care products.
We recommend the use of Williams Gloss enhancer to maintain the shine
Ensure regular weekly/fortnightly washing
Use car shampoo to remove bird droppings immediately;
Pre-rinse grit by hosing before sponging;
Only use top quality 100% cotton stockinet for polishing.
Cleaning Frequency
There are environmental hazards which are impossible to protect against completely. Inmost circumstances long-term damage can be avoided by prompt intervention. Corrosive bird droppings, insect remains and tree sap must be removed as soon as possible;
Industrial fallout, traffic film and atmospheric contamination should be removed regularly by washing the Vehicle to maintain finish;
Generally all brushes will cause a haze or damage to high gloss paintwork and are not recommended;
Worn out chamois and sponges contaminated with grime and grit will scratch paintwork. Maintain in good condition and replace as required;
Never attempt to dry scratch dried hard deposits from paintwork, as this will inevitably result in damage the paintwork.
Hand Car Washing will not invalidate the warranty.

UPHOLSTERY & CARPETS LIABILITY LIMITATIONS
This warranty applies only to original manufacturer’s fabric upholstery, carpets and mats.
The cover does not include any claim in the event of the following:
Abuse, misuse or neglect of the Vehicle;
Stains caused by Ink (biro) dyes (fabric dyes
including denim), bleaches, acid, alcaloides and acidic substances;
Fading / discolouration due to sunlight or heat;
Problems due to manufacturing defects;
Damage caused by pets;
Fabric Protection treatment general care is required to remove soiling from treated surfaces;
Any accidental spills or stains, should a spill or stain occur please remove as quickly as possible with a damp cloth and, if possible at the time, use a lukewarm soapy water;
Avoid rubbing as it may damage texture and colour;
Only occasional vacuuming is required to remove dust and dirt deposits under normal conditions.
Damage to surfaces by burning, inks, paints, dyes, sun cream, oils or other corrosive substances (including vomit) abrasion and fair wear and tear is excluded.
The agreement coverage is based upon marking and / or staining only by: water, tea, coffee, soft drinks, food excluding oils & fats and ice-cream.

VEHICLE ACCIDENT DAMAGE
In the event of road accident damage subsequent to initial Synthetic Coat application, You must return the Vehicle to their Dealer for re-
application of Synthetic Coat protection on repaired areas and for details to be recorded with original Synthetic Coat registration document.
There will be a charge made by the Dealer for this service.

MAKING A CLAIM
All claims under this Warranty must be reported immediately to AutoProtect Administration Limited Claims Department before any action is taken and authorisation is given.
Where a valid claim is made under this Warranty, Ultimotive (through APA) will arrange for such repair, replacement or refinishing of the Vehicle with Synthetic Coat as Ultimotive reasonably deems appropriate.
The repair must be completed at the premises of the Dealer from which the Owner purchased the Vehicle, or such other authorised dealer as may be agreed between APA and the Owner. It will be the Owner's responsibility to deliver the Vehicle to the relevant premises.
AutoProtect Administration Limited, Warwick House, Roydon Road, Harlow, Essex, CM19 5DY
Tel: 01279 456 518
Fax: 01279 456 520
Email: claims@autoprotect.net www.autoprotect.co.uk
Ultimotive Limited is registered in England and Wales with company number 4917626. Its registered office is at 82c East Hill, Colchester, Essex CO1 2QW.
The Williams name and logo are trademarks of Williams Grand Prix Engineering Limited and are used under licence.
Williams Images © 2015 Williams Grand Prix Engineering Limited. All rights reserved. Ultimotive Ltd is the worldwide licensee of Williams car care products. Ultimotive Ltd

last updated 21/01/2021