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COVID-19 Service Update

Click on the buttons below to find out how we’re serving customers safely.

Choose how you browse, buy and collect your car

All our branches are now open and we look forward to welcoming you back. In line with the government guidance, in order to keep you and our teams safe, we have introduced the following measures at each of our sites:

  1. Hand sanitisers have been placed at entrances, across the showroom and at desks for your frequent use
  2. Showrooms have been marked out with 2m guidelines. We ask that you adhere to social distancing during your visit
  3. All vehicles are fully sanitised before and after every viewing
  4. If you find a car you like, make a note of the Stock Number which can be found on the Information Sheet in the windscreen and speak to a team member
  5. They will then place the keys on the car windscreen and step two metres back to allow you to view the car
  1. You can take an unaccompanied test drive if you have your driving licence with you. Just let a team member know
  2. If you decide to buy, both you and our team member will be protected by a screen at the sales desk. We’ll take your details, discuss any potential part-exchange and finance requirements
  3. You can complete the final paperwork in our Online Order Management Portal. If you decide to drive away the same day you can do this on your personal device or you can use one of ours that will be sanitised before and after each use. If you’re collecting at a later date it can be done from home

We look forward to seeing you at your nearest Motorpoint branch soon!

If you are self isolating, please browse online.

Find details of your nearest branch, including opening times.

We have made a number of changes to our existing Home Delivery service to ensure we are fully compliant with the latest Public Health England guidance relating to the delivery of cars. These include:

  1. The car being thoroughly cleaned and disinfected before delivery
  2. Our drivers wearing protective equipment at all times during the delivery process
  3. The car being disinfected by the driver prior to being handed over

These measures are on top of our already enhanced car preparation procedures which you can read more about below.

For more information on this service please visit our Home Delivery page.

If you need to speak to our Home Delivery team please contact them on homedelivery@motorpoint.co.uk or 01332 921 009.

If you would like to browse and select your car online you can choose a Contactless Collection from any of our branches.

Our vehicle handover process has been adapted to adhere to social distancing guidelines and eliminate contact between customers and staff.

We are accepting part exchange vehicles, which will go through our extra preparation measures as with all our cars.

Here's how it works:

  1. We will arrange a collection slot at a time and date that suits you. It’s important that you arrive on time.  Full details of what to expect and do when arriving on site will be sent to you before your appointment
  2. Before you arrive, you’ll need to upload a photo of your driving licence to our Online Order Management Portal.  All other documentation can be completed prior to arrival too and this will speed up the collection process. See below for details
  3. On arrival make your way to our dedicated collection zone which will be clearly signposted
  4. One of our team members will be there to greet you and direct you to your allocated parking spot
  5. You can then view your car and even take it for a solo test-drive if you'd like to
  6. Once you’re ready to drive the car away, if you haven’t already completed the documentation online, we will ask you to do so on your personal device, or on one of our tablets that will be sanitised before and after every use.

Collection slots will be available from 11:30 to 17:30, Monday to Friday.

Whilst onsite, please respect the social distancing guidelines and maintain a distance of 2 metres from our staff at all times. They of course will do the same for you.

If you are displaying COVID-19 symptoms or self-isolating, please do not visit the site and instead contact us to rearrange your collection slot.

Completing your order online

Our Online Order Management Portal allows you to complete all documentation requirements online, eliminating any need for face to face contact. It enables home delivery and a speedy collection for customers buying or collecting in branch.

Once an order has been placed and a collection or delivery slot has been arranged, or if you are driving away the same day, you’ll be asked to do the following:

  1. Visit our portal at collections.motorpoint.co.uk and enter the following details to log in - order number, surname and postcode
  2. Check and validate the order including the vehicle details, any additional products purchased, and any payments you’ve already made
  3. Check and validate your personal details and then upload a photo of your valid driving licence – please make sure the registered address on your licence matches the one on your order
  4. Read and confirm acceptance of Motorpoint’s Terms and Conditions
  5. Make a payment (if you’re not taking finance)

The team will be in touch again the day before your collection or delivery to confirm everything is in place to ensure a safe handover.

Alternatively, if you would rather complete the above actions over the phone, a member of our Customer Care team can do this for you.

Keeping our customers and team safe

Our Motorpoint Quality Standard has been further enhanced to ensure maximum safety in the handover of the vehicle:

  1. Our car preparation teams wear protective equipment at all times whilst preparing the car
  2. Our valet process includes an antibacterial wipe of all touchable surfaces
  3. Steering wheel and gear knob covers are fitted during the preparation process
  4. All sold cars under-go an additional pre-delivery clean

The safety of our teams is of prime importance to us, and as such we have introduced the following measures:

  1. All employees have received an internal management briefing and then completed a return to work questionnaire to confirm they understand our safety policies and new operating procedures before commencing duties
  2. Issued clear guidelines on self-diagnosis and required actions if symptoms displayed
  3. Issued all staff with protective equipment
  4. Enforcing social distancing of 2m with staggered breaks
  5. Implemented a new rule of only 1 person in a car at any time

Supporting our customers

Our Customer Care team is currently operating restricted hours and can be contacted Monday to Friday 9am to 5pm either by calling 01332 426 351 or emailing us via our Customer Care contact form