COVID-19 Service Update

Click on the buttons below to find out how we’re serving customers safely.

Choose how you browse, buy and collect your cars

England

All of our branches in England are temporarily closed to visitors due to the new COVID-19 regulations introduced by the Government. However, you still have the option to use our Reserve and Collect service in our branches at a time that suits you. Alternatively, you can arrange a free home delivery, backed by our 14 day moneyback guarantee, to ensure complete peace of mind if you would prefer.

Wales

Our branches in Wales are temporarily closed to visitors due to the new COVID-19 regulations introduced by the Welsh Assembly. However, you still have the option to take advantage of our Reserve and Collect service or, if you would prefer, can arrange a free home delivery, backed by our 14 day moneyback guarantee.

Scotland

Our branch in Scotland is temporarily closed to visitors due to the new COVID-19 regulations introduced by the Scottish Government. However, like in England and Wales, you still have the option to take advantage of our free Reserve and Collect service or arrange a free home delivery to anywhere on the Scottish mainland, backed by our 14 day moneyback guarantee, to ensure complete peace of mind.

Find details of your nearest branch, including opening times.

We have made a number of changes to our existing Home Delivery service to ensure we are fully compliant with the latest Public Health guidance relating to the delivery of cars. These include:

  1. The car being thoroughly cleaned and disinfected before delivery
  2. Our drivers wearing protective equipment at all times during the delivery process
  3. The car being disinfected by the driver prior to being handed over

Please note we are currently unable to offer test drives in line with current Government guidance. 

These measures are on top of our already enhanced car preparation procedures which you can read more about below.

For more information on this service please visit our Home Delivery page.

If you need to speak to our Home Delivery team please contact them on homedelivery@motorpoint.co.uk or 01332 921 009.

If you would like to browse and select your car online you can choose to use our free contactless Reserve and Collect service from any of our branches in England, Scotland and Wales. 

Our vehicle handover process has been adapted to adhere to social distancing guidelines and eliminate contact between customers and staff.

We are accepting part exchange vehicles, which will go through our extra preparation measures as with all our cars.

Here's how it works:

  1. We will arrange a collection slot at a time and date that suits you. It’s important that you arrive on time.  Full details of what to expect and do when arriving on site will be sent to you before your appointment
  2. Before you arrive, you’ll need to upload a photo of your driving licence to our Online Order Management Portal.  All other documentation can be completed prior to arrival too and this will speed up the collection process. See below for details
  3. On arrival make your way to our dedicated collection zone which will be clearly signposted
  4. One of our team members will be there to greet you and direct you to your allocated parking spot
  5. Once you’re ready to drive the car away, if you haven’t already completed the documentation online, we will ask you to do so on your personal device, or on one of our tablets that will be sanitised before and after every use.

Please note we are currently unable to offer test drives in line with current Government guidance. 

Collection slots are available from 11:30 to 17:30, Monday to Friday.

Whilst onsite, please respect the social distancing guidelines and maintain a distance of two metres from our staff at all times. 

We, will of course, do the same for you.

If you are displaying COVID-19 symptoms or self-isolating, please do not visit the site and instead contact us to rearrange your collection slot.

Completing your order online

Our Online Order Management Portal allows you to complete all documentation requirements online, eliminating any need for face to face contact. It enables home delivery and a speedy collection for customers collecting in branch.

Once an order has been placed and a collection or delivery slot has been arranged, or if you are driving away the same day, you’ll be asked to do the following:

  1. Visit our portal at collections.motorpoint.co.uk and enter the following details to log in - order number, surname and postcode
  2. Check and validate the order including the vehicle details, any additional products purchased, and any payments you’ve already made
  3. Check and validate your personal details and then upload a photo of your valid driving licence – please make sure the registered address on your licence matches the one on your order
  4. Read and confirm acceptance of Motorpoint’s Terms and Conditions
  5. Make a payment (if you’re not taking finance)

The team will be in touch again the day before your collection or delivery to confirm everything is in place to ensure a safe handover.

Alternatively, if you would rather complete the above actions over the phone, a member of our Customer Care team can do this for you.

Keeping our customers and team safe

Our Motorpoint Quality Standard has been further enhanced to ensure maximum safety in the handover of the vehicle:

  1. Our car preparation teams wear protective equipment at all times whilst preparing the car
  2. Our valet process includes an antibacterial wipe of all touchable surfaces
  3. Steering wheel and gear knob covers are fitted during the preparation process
  4. All sold cars under-go an additional pre-delivery clean

The safety of our teams is of prime importance to us, and as such we have introduced the following measures:

  1. All employees have received an internal management briefing and then completed a return to work questionnaire to confirm they understand our safety policies and new operating procedures before commencing duties
  2. Issued clear guidelines on self-diagnosis and required actions if symptoms displayed
  3. Issued all staff with protective equipment including face coverings
  4. Enforcing social distancing of 2m with staggered breaks
  5. Implemented a new rule of only 1 person in a car at any time

Supporting our customers

If you have any questions, our Customer Care team can be contacted Monday to Friday 9am to 5pm and Saturday 9am to 1pm either by calling 01332 426 351 or emailing us via our Customer Care contact form