Gold Trusted Service
All Cars Less Than 3 Years Old
and less than 25,000 miles

Customer Service Assistant

Location: Sheffield
Hours: 40 5 days out of 7 on a rota basis
Salary: £8.75 p/h
Department: Customer Service and Customer Care
Employment type: Permanent Full-Time
Closing Date: 24/08/2018

The Role

Are you looking to take your career up a gear?

Want to be part of one of the UKs best companies to work for? Would you like extra holiday for your birthday, staff discount, team nights outs? Free food even?  Yep…ok keep reading…

Motorpoint is one of the UKs leading car retailers, established over 20 years ago we have seen success after success and grown to over 12 sites across the UK. 

 

 We have over 800 talent people in our team and we are thrilled to say that number will keep on growing as our success continues which has contributed to us being recognised by the Sunday Times Top 100 Companies to work for 4 years running now.  Our culture is customer centric and we are only looking for people who share this ethos and will live and breath our values; Proud, Happy, Honest and Supportive.  If you are passionate about delivering quality work as part of a highly skilled team then you will fit right in!

The Role

Dealing with customers is key to maintaining Motorpoint’s strong reputation, our Customer Service Assistants do one of the most important jobs in our business; which is to hand over purchased vehicles and ensure that the customer is satisfied when taking their car home.

We want our customers to come away having had a great customer experience and to do this we are looking for a customer focused Customer Service Assistant who will have a passion for delivering a great service while acting honestly, with integrity and taking responsibility for the hand over and aftersales of each customer. 

So let us tell you a little bit more about what you will be doing in this role. You will be responsible for the full vehicle handover process including all paperwork, finance sign ups and vehicle demonstration. Offering a bespoke service to each and every customer, you will deliver exceptional customer service whilst adhering to Motorpoint’s Customer Service Quality Standard.

We are looking for someone who has experience of working within a face to face Customer Service environment. Working in a team is really important in this role and liaising between various departments to ensure effective working practices. We are looking for someone who is able to build a strong rapport with our customers and is a confident and articulate communicator with attention to detail. Our Customer Service Assistants are responsible for meeting and greeting all customers on arrival to site and also be the point of contact for customers who come back to site.

It’s our people that make our success possible; our culture and our values are represented in every interaction we have and that sets us apart from our competition.

If you have a passion for Sales and Customer Service, a helpful and friendly personality and want to work for an organisation that will take your career up a gear then we would love to hear from you. 

If you’re successful we will expect lots of commitment and pride from you but in return you will be rewarded with – full training, holiday, bonus, long service awards even work perks such as foodie Friday, team nights out & incentives.   On top of this you also get a few unique treats when you bag a career with Motorpoint.  We offer lots of work perks that are all about adding value to your life outside of work #drivingdreamsforourteams. Some examples of this are extra holiday on your birthday, if you get married even if you move house you can have an extra day on us! We also provide healthcare options, employee assistance programmes and things like enhanced maternity and paternity.  Ultimately we care about our teams as much as our customers and we will always look to do what we can to say thank you.

Due to the nature of the role you will need a full, clean driving licence and be able to drive/park.

The Person

About Us

In case you don’t know much about us let us tell you about who we are.

Motorpoint was established in 1998 and we have recently celebrated our 20th birthday, we have 12 great sites across the UK plus our Head Office and Online Sales team in Derby. Motorpoint’s first site was in Derby and our most recent site has been opened in Sheffield. We are a fast paced growing business with our values at the heart of everything we do.  We stock over 7000 cars that are all under 3 years old and have less than 15,000 miles on the clock.

We here at Motorpoint are so proud to say that we have stood out as one of the Sunday Times Top 100 Employers for our continued focus on Driving Dreams for all of our teams. 

 

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