Motorpoint The Beginning

Since 1998, Motorpoint has been instrumental in revolutionising the way in which the British public has bought new and nearly new cars.

Historically, the UK has paid more for our cars than almost anywhere else in Europe. From the outset, Motorpoint has sought to redress the balance, leading the campaign to wrestle control from the manufacturers and their dealer networks, and create a simple and straightforward transparent pricing policy.

Our business model has never changed since we opened for business. Our buying power enables us to bulk purchase a wide selection of cars from suppliers across the UK and Europe – savings which we then pass on direct to the customer.

Having the cheapest cars isn't enough

The experience that comes with selling over 400,000 cars has taught us that simply being the cheapest is not enough. We don't make you choose between great service and low prices; we strive to offer you the best car buying experience anywhere in the world by providing:

• A friendly team of sales advisors with a 'No Hassle' approach
• A call centre with over 35 staff on hand to help seven days a week
• A dedicated customer care team
• An award-winning website which is constantly updated 

This approach has allowed us to sell a car in every postcode in the UK, with some customers making a round trip of several hundred miles to collect their car. It also enables us to gain large numbers of repeat business and referrals from our growing number of loyal customers.

iQuote

Motorpoint isn’t the type of company to rest on its laurels. Not content with transforming the way in which people buy cars over the last decade, it has been busy behind the scenes, also changing how people buy their cars – investing in the latest cutting edge technology to enable Motorpoint staff to deal with customers in the most efficient and effective manner possible.

This is backed by iQuote, our industry-leading customer management system, which is utilised by our sales team across the UK. iQuote provides staff, and thus the customer, with a full vehicle description (including performance, insurance group etc) together with a range of obligation-free competitive finance quotes - all in a matter of minutes. All quotes are saved on iQuote. If a customer subsequently decides to purchase a vehicle, any member of the sales team can then instantly retrieve that information in order to process the order.

Customer Care

Motorpoint has always believed that the service it provides doesn’t end when a customer takes delivery of their vehicle. At Motorpoint, we have a dedicated aftersales department to ensure that any problems you may encounter while driving one of our vehicles is resolved in a satisfactory manner. Our aftersales department is open Monday – Friday 9am – 5.00pm and Saturday 9am – 1pm. To contact them call 0845 4132190 or alternatively email: aftersales@motorpoint.co.uk