Terms and Conditions

General...

• Motorpoint specialise in the sale of imported vehicles, The specification of a vehicle may be different to that of other similar vehicles available in the UK. Calls to and from Motorpoint may be recorded for training purposes.
• The UK registration date is not necessarily connected to the date of manufacture. You may not be the first registered keeper of the vehicle.
• The vehicles will be supplied with the balance of the manufacturer's warranty where available.
• Motorpoint will pass to you all keys, manuals, service records and radio codes received.
• The vehicle does not become the customer's until it is paid for with cleared funds

Deposits and Prepayments...

• A deposit of Three hundred pounds (£300) is required with every order to show the customer's commitment to purchase the vehicle and Motorpoint's commitment to supply the vehicle. Any payment made in excess of £300 will have been individually negotiated between Motorpoint and the customer and is set out on the front of the invoice.
• If the customer fails to collect and pay the balance of the price without lawful reason by the agreed date, Motorpoint will be entitled to treat the agreement as cancelled by the customer and offer the vehicle for re-sale and claim from the customer any reasonable losses suffered which may include but are not limited to stocking charges, unrecoverable extras fitted to the vehicle, and any reduction in the value of the vehicle. Motorpoint will be entitled to use the deposit and any prepayment to reduce its reasonable losses. Any excess will be returned to the customer and any shortfall will be paid by the customer. If Motorpoint failed to deliver the vehicle by the agreed date, Motorpoint shall return the deposit and any prepayment to the customer and shall be liable to the customer for any reasonable losses the customer may suffer.
• Provisional Orders (Pre-Stock / Pre-Build) This means a vehicle which Motorpoint agreed to buy so it can sell to a customer where Motorpoint does not have a contract to buy the vehicle from their supplier.
• In such an event Motorpoint will make every reasonable effort to find such a vehicle for the price and description provisionally agreed.
• In the event that that proves impossible after a reasonable time either Motorpoint or the customer may cancel the provisional agreement, in which case neither party will make a claim against the other and Motorpoint will refund any deposit and prepayment.

Call Centre/Internet Deposits...

• Motorpoint do not undertake distance sales whether by the telephone/Internet or any other means.
• Where a customer sees a vehicle on the internet or in any other advertisement placed by Motorpoint they can pay a deposit of £300 over the telephone/Internet by credit or debit card.
• Such a deposit, if it is accepted, will become a holding deposit. Motorpoint will hold the vehicle for an agreed period for the customer to inspect.
• The taking of such a deposit does not bind Motorpoint or the customer and is refundable should the vehicle not be sold to that customer.
• Nothing in this section shall apply to customers who visit Motorpoint's premises and subsequently orders, over the telephone/Internet, a vehicle, which they have previously viewed.
• Once the customer has visited our showrooms, and decided to buy this vehicle (or any other vehicle) then they will be asked to sign an Order Form incorporating our standard Terms and Conditions for Showroom Sales.
• If we agree to sell the customer a vehicle, then their Holding Deposit will become non-refundable except in the circumstances set out in our standard Terms and Conditions for Showroom Sales.

Part Exchange...

• Any part exchange allowance agreed with a customer is either based upon the customer's description of the vehicle to Motorpoint or upon its inspection by Motorpoint.
• In the event of subsequent damage to the vehicle, fair wear and tear expected, or if the customer knowingly gave incorrect information concerning the vehicle or has concealed a defect in the vehicle which Motorpoint relied upon. Motorpoint may decline to take the vehicle, in which case Motorpoint will try to agree with the customer a new allowance. If no agreement can be reached the customer shall either pay the full price, or Motorpoint will be entitled to treat the agreement as cancelled by the customer and the provisions of clause 7 shall then apply.

Warranties...

• The vehicle will be supplied with the balance of the manufacturer's warranty where available. Manufacturer's warranties for imported vehicles may vary from those for vehicles manufactured in the UK.
• Any claim by the customer based upon defects in the quality or condition of the vehicle shall be notified to Motorpoint within a reasonable time of the date of delivery, or where the defects were not apparent on a reasonable inspection, within a reasonable time after discovery of the defects.